Name: The Westin Charlotte
Address: 601 South College Street, Second Ward, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: US$206–US$963 per night
Rating: 8.52

What guests think

At The Westin Charlotte, guests consistently praise the friendly staff, comfortable beds, and walkable uptown location near the convention center and Bank of America Stadium, though ongoing renovations, parking hassles, and occasional service or housekeeping lapses do arise.

Rooms are generally comfortable with great views, but some feel dated, can be noisy near elevators, and a few reported maintenance issues or confusing Wi‑Fi access. Facilities like the bar and fitness center receive compliments, yet the lack of a pool, temporary closures, and limited late‑night food are noted. Breakfast often stands out, although prices and delays during big events come up. Expect a comfortable stay with trade‑offs around renovation and big‑event logistics.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Bar and fitness center draw praise, and EV charging is available. Renovations and lobby navigation, confusing or limited parking, occasional gym closure, and the lack of a pool are recurring complaints.

Related guest reviews

6

Declan

8 Dec 2024

·

Stayed 1 night

No Valet parking Lobby was under construction Poor signage to let you know where the lobby was

10

Tangela

16 Nov 2025

·

Stayed 1 night

Bar was Great! Tried a drink called Apple as Blossom and it was Awesome!! Bartender was awesome.

8

Kevin

8 Aug 2025

·

Stayed 1 night

Parking was confusing. I exited at the nearest door I found myself far away from the entrance. It was raining and I had to carry my luggage way around the regions building. I’m hard of hearing and the pleasant girl at the desk was very soft spoken. It was very hard to hear her.

10

Joel

5 Nov 2023

·

Stayed 1 night

Hotel staff is incredibly friendly and helpful. Very convenient location for a Panthers game. Our only disappointment is the fitness center was shut down and there was no notice of this when we made our reservation.

10

Melissa

4 Aug 2024

·

Stayed 4 nights

The location was great. I would have love if the hotel had a swimming pool.

10

Nancy

24 Jun 2025

·

Stayed 2 nights

Nicely appointed rooms, good amenities, gym is awesome, that bed is heavenly. Can walk to so many attractions, easy access and just 15 minutes from CLT airport.

10

Praful

2 Jul 2025

·

Stayed 1 night

Clean hotel, clean rooms, great location, great bar, and very convenient EV charging on site

10

Doug

24 Jun 2024

·

Stayed 2 nights

With the renovations it made a little hard to navigate the lower level lobby and checkin

10

everette

6 Feb 2023

·

Stayed 2 nights

Well rounded hotel. Only thing missing is the pool/hot tub.

10

Tiffany

12 Jul 2024

·

Stayed 1 night

The parking situation at The Westin is something to be desired. Unless you check in way early for a big event in Charlotte, valet will be filled and you’ll have to navigate the god-awful underground parking deck. Otherwise our stay was great. Just beware of the parking.

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Cleanliness

Many guests describe rooms and common areas as very clean. However, several report lapses such as stained or dirty linens, hair in bathrooms, lingering odors, and occasional missed service.

Related guest reviews

10

Taccara

15 Sept 2025

·

Stayed 2 nights

Great location, very clean and amazing beds!

10

Marie

15 Dec 2025

·

Stayed 1 night

Friendly staff, clean room.

4

Dajeri

30 Jan 2023

·

Stayed 1 night

There was a dirty towel and hair all over the bathroom floor and stains on the sheets I had to double pay for parking after I already paid for the valet parking

8

Madeline

16 Jun 2025

·

Stayed 2 nights

Pretty, great view and location, nice staff, great breakfast! Room was out of shampoo and some dirty items left behind, bathroom vent didn’t work

6

Carlos

16 May 2025

·

Stayed 2 nights

Our arrival was less than pleasant due to a strong smell in the room.

2

John

20 Jun 2024

·

Stayed 1 night

Dried blood on pillows, bed sheet and towel. Completely disgusted.

4

Austin

4 May 2024

·

Stayed 1 night

The rooms were unclean and our room was NOT ready by check in. The rooms were missing basic items like tissues. The shower was dirty with previous peoples’ hair. The beds were made poorly. Food overpriced. Parking very confusing.

10

Sabrina

10 Aug 2025

·

Stayed 1 night

Great place. Will be back again soon! Very clean, beautiful establishment, and conveniently located!

10

Jonathan

2 Jul 2025

·

Stayed 1 night

Very nice property. Clean and spacious rooms with large showers.

10

Roben

7 Jul 2025

·

Stayed 1 night

The hotel is in the heart of Charlotte. Every place was in walking distance. The rooms were very nice. Loved the bed and pillows. Nice restaurant in the hotel as well.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with very popular beds, good showers, and some great city views. A number feel dated or have issues like elevator noise, inconsistent water or AC, and Wi‑Fi access that requires membership.

Related guest reviews

10

Kay

9 Sept 2024

·

Stayed 1 night

Great location to walk to Bank of America stadium. Room was very comfy and rain shower felt great!

10

Virginia

27 Apr 2025

·

Stayed 1 night

Wonderful stay at the Westin. I sleep better there than at home. The rooms are so comfortable and the bedding is superb!!

8

Gordon

29 Mar 2025

·

Stayed 5 nights

Modern hotel situated close to the Convention Centre. Comfortable stay in a modern and well furnished room. Only two oddities. 1. Housekeeping didn’t show up on one of the five days I stayed there. 2. Intermittently, it was impossible to get cold water in the sink even after running the tap for five minutes plus.

4

Jennifer

3 Jun 2024

·

Stayed 1 night

The property is currently under renovations, which I wish I'd known when I made the reservations. Our room was one that hadn't been renovated yet, and the A.C. didn't work properly, so we were pretty warm throughout the night. Our friends stayed at the property the same time, and they were in a newly renovated room. We paid the same price for our room that they paid, which I think shouldn't have been the case. I feel that the property should let potential guests know ahead of booking that they may be booked in a room that isn't newly renovated, but the price should definitely reflect that. I am not sure I will return.

8

James

21 Aug 2025

·

Stayed 2 nights

Nice hotel but the rooms were dated and lacked some modern amenities.

10

Jonathan

2 Jul 2025

·

Stayed 1 night

Very nice property. Clean and spacious rooms with large showers.

4

La'Toya

16 Mar 2025

·

Stayed 2 nights

I recently stayed at the Westin Hotel, and while there were some positives to my experience, I was quite disappointed with the room placement. I was assigned a room directly next to the elevator, and it severely impacted the quality of my stay. The constant noise from the elevator, including the dinging and the sound of people coming and going, made it difficult to get a good night's sleep. The room itself was fine – spacious, clean, and well-appointed, as you would expect from a Westin property. However, the noise was unbearable at times, and it felt like a huge oversight to be placed in such a location. I would recommend anyone booking a room here to request one far away from the elevator if possible. Overall, the stay could have been much more enjoyable if I hadn’t had to deal with the constant interruptions throughout my stay. I’ll consider returning, but only if I can ensure a room in a quieter location, offer free breakfast, and parking Feel free to adjust the tone or details depending on your actual experience.

10

Colette A

8 Jan 2025

·

Stayed 3 nights

Heavenly beds were truly heavenly!

8

Carlos

11 May 2024

·

Stayed 1 night

Everything was great, with the exception of the access to WIFI. The hotel requires us to become a member of some kind of group in order to access the internet for free, which I did not accept since I don't want my data to be shared with a third party. Therefore, I did not have access to the hotel's WIFI.

10

Tay

23 Feb 2025

·

Stayed 1 night

The view from the city was immaculate. I would stay here 1,000 times if I could. 10/10 experience

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Service

Service is widely praised as friendly, attentive, and helpful across departments, with several effective recoveries. Some guests encountered check‑in mishaps or slow, unresponsive dining service during busy periods.

Related guest reviews

10

Channon

26 Aug 2024

·

Stayed 3 nights

This was one of the best customer experiences I’ve experienced. The staff was excellent from A to Z!!!

2

Raju

12 Jan 2025

·

Stayed 1 night

Horrible service. No glasses in room. Only 1 robe. Not enough coffee. Ridiculous charge for milk for coffee. No shower caps in bathroom. Not a good experience . Wouldn’t recommend. Was threatened with parking after 15 minutes while waiting to check in.

2

Scott

22 Oct 2023

·

Stayed 2 nights

When check in is at 4pm, and you show up at 4:45 to check in & you get told that it’s going to be at least another HOUR before your room is ready is beyond unacceptable. When you’re paying $600 a night for a room, you’d think it would be ready at the listed check in time. We weren’t offered any sort of apology or anything. Next day, went to the bar/dining area for dinner. Food took over an hour and a half to show up, and when it did it was wrong, over cooked, and inedible. It wasn’t our servers fault, but again no manager ever came to talk to us or any table in the dining area, anything. We have stayed here before and it was fine, but this visit has changed our opinion of the Westin brand hotels.

10

Gloria

29 Jan 2025

·

Stayed 1 night

The front desk was very helpful in fixing my issues with the room service. I believe their names with Shania and Paul. They were very regretful and were able to resolve the problem.

10

Lisa

6 Oct 2025

·

Stayed 3 nights

Excellent valet service, friendly staff, clean rooms with daily maintenance service!

10

James

21 Oct 2024

·

Stayed 1 night

It was a busy night bc of the event or concert and the staff was always pleasant even amongst the chaos. Just amazing awesome

10

Rosangela

4 May 2025

·

Stayed 2 nights

Great property. Friendly and helpful staff.

10

Adam

9 Jan 2024

·

Stayed 1 night

Hotel was fantastic. Staff was very accommodating and kind. We attended the ACC Championship Game, GO NOLES! and the staff from the from desk to the security and everyone in between was so kind. Enjoy the hotel and would 100% stay there again based on the experience.

6

DAVID

23 Nov 2024

·

Stayed 1 night

The check in was the worsted I have ever had. I am a sponsor for NASCAR and I will never stay at this hotel again.

10

Antonio

15 Oct 2025

·

Stayed 2 nights

Staff was excellent especially Jayla at the front desk

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Location

Central uptown location with easy walking access to the convention center, Bank of America Stadium, and dining; light rail is nearby. A few note it feels more business‑district than neighborhood‑y.

Related guest reviews

10

Taccara

15 Sept 2025

·

Stayed 2 nights

Great location, very clean and amazing beds!

10

Josh

16 Jun 2025

·

Stayed 1 night

Great hotel in a excellent location!

10

Aaron

10 Jun 2025

·

Stayed 1 night

Very nice hotel. Beds were comfortable and the location to the Bank of America Stadium was very convenient.

8

chris

8 Sept 2024

·

Stayed 1 night

Easy to walk to Bank of America Stadium!

10

Jeffrey

12 Oct 2025

·

Stayed 1 night

Check in was quick. Room was very comfortable and nice. Convenient walk to the stadium for the game!

10

Brian

7 Oct 2023

·

Stayed 1 night

This hotel is in the center of pretty much everything in the city. 3 blocks from Bank of America Stadium, a 1 1/2 blocks from the NASCAR Hall of Fame and about 5 blocks from the arena. Plenty of restaurants and bars within walking distances as well. All the staff I interacted with was friendly and professional.

10

Marguerite Clemons

23 Mar 2025

·

Stayed 2 nights

Next door to Wholefoods and Charlotte Convention Center.

10

Deborah

19 May 2025

·

Stayed 1 night

This is a beautiful property with a friendly informative staff, luxurious bedding and amenities. It is centrally located in downtown Charlotte, about 15 minutes or less from the airport.

10

Roben

7 Jul 2025

·

Stayed 1 night

The hotel is in the heart of Charlotte. Every place was in walking distance. The rooms were very nice. Loved the bed and pillows. Nice restaurant in the hotel as well.

8

Andrew

31 May 2025

·

Stayed 1 night

The room was great and the little amenities like the roll on essential roll was lovely. The parking situation is a challenge because the structure is super tight and confusing but whatever. It’s more in a central business district type location so it’s not walkable to a ton of local spots but renting a scooter made all the difference. Easy to walk to the Whole Foods which is great. Would stay again for sure.

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Dining

Breakfast earns frequent praise and the bar/restaurant quality is often highlighted. Downsides include limited or no late‑night options, long waits during events, occasional room‑service issues, and higher prices.

Related guest reviews

10

Odange

18 Dec 2022

·

Stayed 2 nights

The hotel facility was nice, very clean, lots of restaurants, walkable activities and shopping. I enjoyed the breakfast buffet. Great food and staff. Celeste at the breakfast restaurant was awesome, very helpful, nice and professional.

10

Clinton

19 Oct 2024

·

Stayed 1 night

There is no late night food at all. That’s the only problem.

10

Vanessa

9 May 2025

·

Stayed 1 night

Stayed here one night for a concert at Bank of America Stadium. Valet was closed because of the vast amount of people checking in, but it wasn’t a big deal to self park. The hotel was totally packed because of the show, so there were lines to get on the elevator, long waits at the restaurants, etc. But considering the crowds, the staff handled things well. They went out of their way to accommodate us or give us alternate options. After the concert when the crowds were especially large, they opened the service elevator to help move people more quickly which I appreciated. The only constructive feedback I have is to have more staff and stay open a bit later after the concert. There were signs for pizza until midnight after the show, but the lines were so long that they sold out before a lot of people could get food. The front desk has some shelf stable snacks (chips, cookies) and cold drinks for sale which was very much appreciated!

10

John

16 Jun 2025

·

Stayed 3 nights

I stayed for a few nights while attending the Design-2-Part trade show. Service was great, very friendly and attentive as required. My needs were few, but service at the bar was great, my room was always clean and well appointed. The space was perfect for my needs. The person that greeted me each morning at the breakfast buffet was amazing. She has a great personality, and she is a perfect fit for that position. The entire staff in that area was great and the breakfast was AMAZING each morning! I gained 4lbs while there and I might blame the breakfast, LoL. I was completely satisfied with my stay!

10

CHRISTINE

8 Dec 2024

·

Stayed 1 night

Location was prime. Room was well appointed and very nice. Breakfast (room service) was fast, large portions, and delicious! Staff was super friendly. Excellent visit!

10

Wendy

2 Apr 2023

·

Stayed 1 night

Beautiful hotel in uptown Charlotte- both the restaurant and bar have excellent food and drinks and an elegant relaxed atmosphere. Hotel rooms and common areas are clean and well kept

10

Adrianna Edge

5 Dec 2022

·

Stayed 2 nights

Food very pricey for very small quantity.

8

Annalee

25 Mar 2025

·

Stayed 1 night

Room service food was below par

10

Meredith

7 Oct 2024

·

Stayed 1 night

Exceptional hotel with top notch service. My mom and I raved about the mattress and pillows! We treated ourselves to dinner at the hotel restaurant. The ribeye was mouth-watering and my salmon dish was savory and comforting. We also thoroughly enjoyed our craft cocktails. Nick was a gentleman and took great care of us. Highly recommend this lovely hotel and JP’s restaurant!

8

Mark

4 Nov 2024

·

Stayed 2 nights

Clean and quiet. Comfortable beds and good hot shower. Very fast elevators ! Late night meal at the in-hotel bar and grill was great. Friendly staff. Not the cheapest deal with the flight included, but I would stay again.

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Month	Average price
January	US$248
February	US$286
March	US$344
April	US$336
May	US$347
June	US$359
July	US$332
August	US$332
September	US$313
October	US$343
November	US$258
December	US$241

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $247	18 $224	19 $298
20 $250	21 $297	22 $816	23 $349	24 $433	25 $238	26 $262
27 $213	28 $298	29	30 $963

Su	Mo	Tu	We	Th	Fr	Sa
				1 $433	2 $242	3 $275
4	5 $295	6 $333	7 $474	8	9 $299	10 $214
11 $206	12 $243	13 $324	14 $320	15 $264	16 $404	17
18 $309	19 $629	20 $808	21 $298	22 $270	23 $271	24 $456
25 $275	26 $348	27	28 $262	29 $233	30 $216	31 $216

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Traditional Room, 1 King Bed

Club Room, 2 Queen Beds, City View

Traditional Room, 2 Queen Beds

Superior Room, 1 King Bed (Corner)

Room, 2 Queen Beds, City View

Room, 1 King Bed, City View

Executive Suite, 1 Bedroom

Traditional Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Traditional Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Club Room, 1 King Bed, City View

Deluxe Room, 2 Queen Beds

Traditional Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Deluxe Room, 1 King Bed

Traditional Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, City View (Corner)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Charlotte

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Prices for upcoming dates