Name: Quality Inn & Suites Elizabethtown
Address: 2009 N. Mulberry St., Elizabethtown, Kentucky, United States of America, Elizabethtown, Kentucky, US
Price range: US$58–US$145 per night
Rating: 6.73

What guests think

Reviews of Quality Inn & Suites Elizabethtown describe an older, budget property with friendly staff and a convenient location, but with closed amenities like the pool and occasional problems involving Wi-Fi, exterior keycard doors, and billing or deposit holds.

Room experiences range from spacious layouts and comfortable beds to thin mattresses, noisy HVAC, and issues with TVs or remotes. Cleanliness feedback varies, with repeated mentions of musty odors, dampness, and mold or mildew, plus some reports of roaches or bed bugs, while others found their rooms acceptably clean. Best suited for budget stopovers where price and access matter more than polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated, with the pool frequently closed and several reports of broken exterior door locks and keycard readers. Wi-Fi reliability is inconsistent, and some guests noted nonworking or cash-only vending and ice machines.

Related guest reviews

2

Charles

26 Nov 2024

·

Stayed 1 night

Terrible room condition. Filthy carpet. Plumbing needs replacement.pass key didn’t work outside door. Desk operator was rude. Ceiling was patched and not painted. Just a horrible experience. Never again.

8

robert

26 Jul 2025

·

Stayed 1 night

The pool was closed.

2

Bart

11 May 2023

·

Stayed 2 nights

This "hotel" was very run-down, with external and room doors with broken locks, water leaks through the ceilings, and cockroaches in the bathrooms. There were no functioning ice or vending machines, and the "breakfast" was minimal. I would not stay here again, even if it does remain open.

4

Benjamin

26 Aug 2025

·

Stayed 2 nights

I reserved a room at a well know large chain that was suppose to have wifi and a pool and lights that didnt flicker the whole time they were on in the bathroom or exterior doors that had you getting a new key to get into the hotel once or twice a day. So when i would get to the hotel at 2 or 4am i would have to fumble through multipe cards to finally admit defeat and as i was roomed as far from the desk as possible id have to walk all the way there and then ask for a new card... wait for the clerk to do it then walk back and finally get in. Each time it took at least 30 minutes out of my already small window for sleep each night. I missed a deadline I should have had all night to work on after checking in but couldnt as the wifi was down. I made sure the hotel i picked had an outside larger pool which this one advertised and in August it was tarped and inaccessible. Im not sure if it even had water in it. The single disk coffee maker would spew hot cofee everwhere as well. The only good thing i have to say is that on my check out day i over slept and when they called at 1115am waking me up they didnt fuss that i had to get my stuff out. Which i did in less than 30 min so not really like they had to wait long.

6

Linda

27 Jul 2025

·

Stayed 1 night

The room was clean, but the fan systems were tied to the heat lamps in bathrooms. The pool was out of service and supposedly, the plan is to fill it in rather than repair it. The fire alarm went off during the ealrly evening, so we walked across the street to supper. We came back and I asked of it was all clear from the fire department. They didn't even respond because the system goes off frequently.

4

Michael

7 May 2024

·

Stayed 2 nights

Room had strong musty smell, appeared clean though. No closet or accommodation for hanging garments, tub had curved bottom making it unsafe to do stand up shower. Had to hold on to safety bars while showering! Continental breakfast had coffee that was room temperature, bisquit & gravy offering was even colder, apparently kept in refrigerator overnight and served cold. Most of parking was at rear of property, rear entrance door to building had keycard magnetic locks that didn't always engage.

2

Ryan

3 Apr 2022

·

Stayed 2 nights

There was holes in the walls, the glass doors to the outside was cracked and broken, the outside doors wouldn’t read your room key to let you in the building, the bathtub wouldn’t drain, the shower had mold all over it, specifically room 306

4

Ramona

29 Jun 2023

·

Stayed 1 night

Pool was closed, very limited breakfast, vending machines wouldn’t work, run down facility

6

Kristen

28 Jun 2023

·

Stayed 1 night

The room was clean, but the overall property was highly disappointing. One of the exterior doors didn't have a working card scanner, so you couldn't use it to access the building. The exterior door closest to my room didn't shut properly, so anyone could enter the building. The cable TV didn't work at all. I was at the end of the hall, so the wi-fi was spotty, at best. The AC unit was decent, but rattled all night long. Considering the price of the room, i would not choose to stay here again.

8

Nathan

26 Aug 2024

·

Stayed 1 night

Quiet and peaceful stay, room was clean... Vending machine only takes cash. Bring your own soap and stuffb

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Cleanliness

Cleanliness is inconsistent: recurring mentions of musty odors, damp rooms, moldy or mildewed bathrooms, and dirty carpets. Several reviews reported roaches and occasional bed bugs, though some guests said their rooms felt clean.

Related guest reviews

4

Casey

31 Mar 2024

·

Stayed 1 night

Got what we paid for. Cheap hotel to lay our head. Coffee pot was missing the pod holder, bathroom was mildewy, weird red stain on the carpet.

6

CHRIS

1 Dec 2024

·

Stayed 1 night

The place needs a major update. The room itself was not bad but the bathroom was disgusting. Hair all over the tub in shower and on the bathroom floor from previous guest. The caulk was all moldy around the tub. The tub itself was icky and oily feeling from what I probably don't want to know. Would not stay here again.

2

Maricel

20 Feb 2024

·

Stayed 4 nights

A lot bed bugs rooms

4

Kyle

16 May 2024

·

Stayed 1 night

Our room had roaches ended up killing 5-6 while there had to tell guy at front they needed to bug bomb it.

4

Dawn

8 Nov 2025

·

Stayed 1 night

The room smelled like must. The sheets were dirty and the bathtub looked moldy.

2

Amanda

5 Oct 2024

·

Stayed 1 night

There was roaches in the room and when I asked to switch rooms I received attitude

2

Ryan

3 Apr 2022

·

Stayed 2 nights

There was holes in the walls, the glass doors to the outside was cracked and broken, the outside doors wouldn’t read your room key to let you in the building, the bathtub wouldn’t drain, the shower had mold all over it, specifically room 306

2

Kelly

21 Jun 2025

·

Stayed 1 night

The hotel sits 40 ft behind a BP station. Parking is hard. The outside of the hotel is weedy. When we checked into our room is smelled so musty and moldy that we decided to go somewhere else to stay.

6

william

11 Mar 2024

·

Stayed 1 night

The carpet in the hallway was dirty. The receptionist at the check-in was unprofessional. In the bathroom the grout around the bathtub was black and moldy

4

Brittany

21 Sept 2025

·

Stayed 3 nights

Everything was damp in our room, it smelled like cigarettes and mold. The clothing cabinet was moldy and even our beds were damp. The ladies upfront were very rude and unprofessional at check in. We couldn’t get fresh towels after we asked 3 different times. Do not recommend.

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Rooms

Room experiences vary widely, from spacious layouts and comfortable beds to thin or sagging mattresses, noisy HVAC, and unreliable TVs or remotes. Several guests also noted the property feels worn overall.

Related guest reviews

8

Anna

12 Jun 2023

·

Stayed 1 night

This is an older hotel but the room was clean and comfortable. We arrived pretty late and we were tired but the night staff was friendly and helpful.

6

James

8 Dec 2023

·

Stayed 1 night

You get what you pay for. $78 for a king room not bad. "Mattress" was thin and firm. The sink was clogged with a plunger sitting next to it (known problem). Over all not bad for a one night stay.

10

Ronald

29 May 2025

·

Stayed 1 night

The hotel itself could use a renovation. However, the bed was super comfortable, the water was hot, the room was very spacious, and it had a great price. We've stayed here before, and we'll stay here again.

4

Kristie

12 Aug 2024

·

Stayed 4 nights

Got bed big bites!!! I don’t recommend. Guests were loud and noisy.

2

Dwayne

29 May 2023

·

Stayed 3 nights

Rooms were very old, dirty, and overall run down. The sink didn’t drain, the toilet seat was loose, and the pool was under construction.

6

Cindy

9 Mar 2024

·

Stayed 1 night

Room too dark. One chair (office and not comfy). Lady at the front desk was wonderful!!

8

Carry

2 Mar 2024

·

Stayed 4 nights

The room was very clean, The people that work there were very friendly, Very accommodating, The bed was very, very comfortable.. The only thing about the place I didn't like was the shower. It's an adjustable shower head, but it only adjust 2. Waze a steady sor a light spray. So it takes a very long time to get all the shampoo conditioner and soap off of your body.

8

Jera

3 Apr 2025

·

Stayed 1 night

It was actually very nice. Clean room, ac actually worked, beds were very comfortable and very quiet. Only issue I had was the pillows were to soft for me, but otherwise it was great.

4

Anthony

27 Sept 2025

·

Stayed 3 nights

Air conditioner worked. The bed was very old and and worn out. Like your fat granny slept in the same spot for year bad!

6

Kristen

28 Jun 2023

·

Stayed 1 night

The room was clean, but the overall property was highly disappointing. One of the exterior doors didn't have a working card scanner, so you couldn't use it to access the building. The exterior door closest to my room didn't shut properly, so anyone could enter the building. The cable TV didn't work at all. I was at the end of the hall, so the wi-fi was spotty, at best. The AC unit was decent, but rattled all night long. Considering the price of the room, i would not choose to stay here again.

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Service

Staff are often friendly and helpful, but multiple guests reported billing errors or double-charged deposits and uneven responsiveness at the desk. Some experienced rude interactions, slow problem resolution, or reservation mishandling.

Related guest reviews

8

Mona

28 Jul 2025

·

Stayed 1 night

Great staff

2

Erin

20 Apr 2025

·

Stayed 1 night

We arrived in the evening after a six hour drive from Ohio. The room was fine but our experience was not. The couple in the adjoining room had very loud intercourse starting at 3:30a. It was so loud it woke myself, my husband, my 15 year old son, and his friend. It was uncomfortable for all. After an hour I went to the front desk and ask that she make a call for a noise complaint. She called the wrong room! My husband said she called our room by the time we got back. Then my dog was awake because of the commotion so I walked him to the front to take him outside and asked again for the woman at the front desk to call the adjoining room. Never once did she offer to move us rooms or offer a discount or even knock on the door. This had been going on for two hours (ridiculously) at this point. We couldn’t get back to sleep so we packed everything up. Breakfast wasn’t ready yet, as it was 6:30 in the morning, so we left very tired and hungry. Not a good way to start our spring break.

10

Charles

17 Apr 2025

·

Stayed 1 night

It's taking way to long for my deposit back

10

Scott

17 Oct 2025

·

Stayed 1 night

Staff is very friendly and helpful. Thank you Deya and Rachel.

8

Sue

26 May 2023

·

Stayed 1 night

I want to thank the lady at the desk so much. Our phones were not working properly and maps was having issues. My husband asked her about getting to the Smokey Mts. and she printed the directions out. It was a life saver! Thanks

4

David

17 Jun 2024

·

Stayed 2 nights

Booked a handicap room. Arrived and it was unavailable, because they gave it to a non-handicapped customer before I arrived at 5PM. Could not shower for 2 days. 2nd night. Loud party in courtyard at 11:30 at night. Called front desk, took an hour for them to disperse.

6

Jo

16 Mar 2025

·

Stayed 1 night

The front desk guy was super rude, on a personal call.

6

Malik

28 Dec 2025

·

Stayed 1 night

The room was nice and the staff were too. I encountered a problem where they double charged me for my deposit. It made my stay less enjoyable

2

Bob

1 Nov 2024

·

Stayed 2 nights

Terrible customer service by management, double charged me and got no response from a manager, was told their system has been double charging people, nobody seemed to care about it. Still waiting for the second charge to be credited back to me, they tried to charge a different amount to a different credit card i used a year ago before i even checked in. Avoid this hotel and any other ones owned by this owner.

4

taejung

5 Oct 2025

·

Stayed 1 night

The room was clean and well-maintained. However, even though I made the payment through Hotels.com, this hotel charged me three additional times. I am having a headache trying to resolve this issue. Once again, I realized that I should never book through Hotels.com. A similar incident happened two years ago, and I suffered a loss back then — and it has happened again.

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Location

Convenient for highway access and close to restaurants, gas, and the ballpark. A few guests felt uneasy due to poor lighting or people lingering nearby; parking feedback was mixed.

Related guest reviews

10

Richard

3 Dec 2022

·

Stayed 1 night

Liked it was located off interstate and stores close by

10

Larry

25 Jun 2023

·

Stayed 1 night

Very easy off/on to the interstate

6

Shahla

9 Oct 2025

·

Stayed 1 night

Parking and location

10

Emilee

4 Apr 2024

·

Stayed 1 night

Good value for the cost. I needed to stay somewhere affordable that wasn’t totally rundown, and it fit that bill! The room was spacious and the bed was comfortable. I felt a little uneasy outside because I arrived at night in the dark and was by myself and the lighting wasn’t great. Besides that, it’s what I expected for my stay. The breakfast was nice as well!

6

EMILY

17 Jun 2025

·

Stayed 3 nights

This is a much older hotel. The first thing that concerned me was the amount of random men just hanging out in the hallways and around the sidewalk area. All day and all night. I had my children with me and made me feel uneasy. The shower in our room was tiny and the shower head was at my chest and I'm 5'7. They charged both me and my spouse an individual $75 on our cards for incidentals for both of the rooms for reserved. When we called they said it would take a few days to return to our cards.

10

Mona

25 May 2023

·

Stayed 1 night

Great staff and lots of parking

8

John

27 Jul 2023

·

Stayed 3 nights

The beds were great. Location was ok. Nice stay. I’d stay there again for sure

8

TIMOTHY

12 Jun 2023

·

Stayed 1 night

Easy to get to the Ball Park

2

Kelly

21 Jun 2025

·

Stayed 1 night

The hotel sits 40 ft behind a BP station. Parking is hard. The outside of the hotel is weedy. When we checked into our room is smelled so musty and moldy that we decided to go somewhere else to stay.

10

Gloria

2 Mar 2023

·

Stayed 2 nights

Very friendly staff. Great location close to restaurants, gas and convenience stores. Easy to find

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Dining

Breakfast is very limited and sometimes poorly maintained (e.g., cold coffee or biscuits and gravy). A few guests found it acceptable, but variety and overall quality were often criticized.

Related guest reviews

10

Emilee

4 Apr 2024

·

Stayed 1 night

Good value for the cost. I needed to stay somewhere affordable that wasn’t totally rundown, and it fit that bill! The room was spacious and the bed was comfortable. I felt a little uneasy outside because I arrived at night in the dark and was by myself and the lighting wasn’t great. Besides that, it’s what I expected for my stay. The breakfast was nice as well!

2

Bart

11 May 2023

·

Stayed 2 nights

This "hotel" was very run-down, with external and room doors with broken locks, water leaks through the ceilings, and cockroaches in the bathrooms. There were no functioning ice or vending machines, and the "breakfast" was minimal. I would not stay here again, even if it does remain open.

6

Tony

15 Apr 2025

·

Stayed 1 night

Very disappointed in the continental breakfast. No bagels, bread, or muffins. Only hot items were biscuits/gravy and make your own waffles. Only fruit was apples, also no oatmeal. Hot water (for tea) was cold. :( It’s not hard to put out some pop tarts and granola bars! Drove straight to the drive thru to get an actual breakfast! :(

4

Robert

8 Aug 2025

·

Stayed 1 night

Food was absolutely basic from cereal, plain yogurt, waffle maker and biscuits and gravy were good. The room on the other 315 or 318 that wing was aweful and should not even be open for public use until renovated and moisture issues are corrected. Mildew of course was a big deal specially in the bathroom. If we didnt check in at 11pm with 2 young boys id would have left and slept in the car because there is nothing better in that town. Beautiful service with the employees and lobby/ breakfast area seemed clean and tended for. But id question health and public saftey on the wing we were in. You can tell its years of negligence.

6

Edward A.

1 Apr 2023

·

Stayed 1 night

I like the staff, I dislike the property being run down, the non smokers rooms don't smell clean and the breakfast was lousy, no eggs, no sausage, no bacon, very poor. I won't be back.

6

Jerome

27 Jul 2023

·

Stayed 1 night

The breakfast was horrible only had waffle and cereal.very poor selection.I have stayed at many quality inns, and have paid much less money and accommodations and breakfasts were much much better

8

Melody

7 Dec 2023

·

Stayed 1 night

Bed was comfortable; clean; the bathroom needs some renovations to make it look more appealing; quiet; breakfast is available; hair dryer worked well; heating system worked well.

4

Michael

7 May 2024

·

Stayed 2 nights

Room had strong musty smell, appeared clean though. No closet or accommodation for hanging garments, tub had curved bottom making it unsafe to do stand up shower. Had to hold on to safety bars while showering! Continental breakfast had coffee that was room temperature, bisquit & gravy offering was even colder, apparently kept in refrigerator overnight and served cold. Most of parking was at rear of property, rear entrance door to building had keycard magnetic locks that didn't always engage.

6

Rod

25 Oct 2025

·

Stayed 1 night

Very minimal choices for breakfast. Room was clean but no soap, no stopper for sink drain, and no stopper for tub drain. Hallway carpet looks very worn!

4

Ramona

29 Jun 2023

·

Stayed 1 night

Pool was closed, very limited breakfast, vending machines wouldn’t work, run down facility

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$62
February	US$56
March	US$62
April	US$65
May	US$76
June	US$69
July	US$68
August	US$65
September	US$79
October	US$67
November	US$64
December	US$56

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $145	18 $143	19 $137
20 $68	21 $62	22 $60	23 $58	24 $79	25 $75	26 $79
27 $60	28 $58	29 $58	30 $60

Su	Mo	Tu	We	Th	Fr	Sa
				1 $63	2 $79	3 $76
4 $60	5 $62	6 $60	7 $60	8 $60	9 $74	10 $74
11 $60	12 $60	13 $60	14 $60	15 $58	16 $62	17 $66
18 $60	19 $60	20 $60	21 $60	22 $60	23 $79	24 $79
25 $60	26 $60	27 $60	28 $64	29 $60	30 $62	31 $66

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites Elizabethtown

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Prices for upcoming dates