Is parking available at the hotel?

Self parking is available on-site for a fee of USD 15 per day, which includes in/out privileges. Extended parking is also available at the same rate. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately USD 7 to 20 per person. Children aged 5 and younger eat free breakfast.

Are pets allowed at the hotel?

Pets are allowed at the property with a fee of USD 100.00 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out are available for a fee of USD 50.00, subject to availability. Guests planning to arrive after 11:00 PM should contact the property in advance.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Norfolk, just steps from Norfolk Scope and within a 10-minute walk of Chrysler Museum of Art. It is approximately 0.5 miles from MacArthur Center and 0.8 miles from Nauticus National Maritime Center.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, which is operational from May to September. The pool is closed from September 4 to May 24 each year.

What are the policies for children staying at the hotel?

Up to 2 children aged 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds or cribs?

The hotel offers rollaway beds for a fee of USD 50 per stay, subject to availability. Advance request or confirmation is required for rollaway beds.

Wyndham Garden Norfolk Downtown Hotel

Average nightly price at Wyndham Garden Norfolk Downtown by month, last 12 months (USD)
Month	Average price
January	US$84
February	US$89
March	US$107
April	US$109
May	US$120
June	US$137
July	US$142
August	US$127
September	US$111
October	US$115
November	US$99
December	US$79

What guests think

Across many reviews, Wyndham Garden Norfolk Downtown earns praise for friendly staff, a striking lobby, and a convenient downtown location near the Scope, but recurring issues dominate: frequent elevator outages, inconsistent cleanliness, and aging, poorly maintained rooms.

Many guests report noise, marijuana smells, and maintenance problems like weak AC, plumbing clogs, and nonworking TVs. Parking access and added fees are a common frustration, and several describe the surrounding area as rough or feeling unsafe. On the plus side, rooms can be spacious with good views, and some enjoyed the pool and on-site bar/restaurant despite limited hours. Expect a central, budget-leaning stay with helpful staff but significant reliability trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are a recurring problem, with only one working or outages reported, and parking is awkward with added fees and limited accessibility. The pool is noted as large but sometimes closed, and the restaurant/bar often operates with limited staff or hours.

Related guest reviews

6

Marie

4 May 2025

·

Stayed 3 nights

The staff was amazing! But I was charged an incidental fee twice due to an error by the front desk clerk and on my last day, the elevator broke and I had to walk up and down 12 flights with my luggage. Also the hours for the restaurant/ bar are very limited. Other than that, it was an alright place to stay. Not far from downtown.

6

Phillip

16 Jul 2025

·

Stayed 4 nights

Two elevators didn't work at all, the other two made unhappy sounds. Had to switch out the coffee maker FOUR times the first morning to find one that worked. visible patina of dust on the chest of drawers top and various size and aged crumbs under the desk from more than one skipped vacumming. Room was given 'complete redo' including bed linens while I was out. When I got back, there were only three pillows instead of four, dust still on some of the furniture and crumbs still on part of the floor. In their defense, the staff I was in frequent commiunications with due to the above (and more I didn't put down) was apologetic and trying their best. They took one night off the bill entirely and refunded the final night of the pre-paid four night stay, so I ended up staying there three nights and paying for two of them. I applaud them for that. Also, the hotel is on a rise, but the parking lot has signs posted "this lot floods during heavy rains". Seriously. And it's a rough neighborhood immediately around the hotel.

6

Jennifer

24 Aug 2025

·

Stayed 2 nights

Great location. Clean and friendly staff. Only issue was that they only had 1 elevator working. This was an inconvenience especially on Sunday.

6

Roger

17 May 2025

·

Stayed 4 nights

Property wanted to cancel reservations as I was arriving because of elevator problem. This would have given me no place to stay as i was in mid-flight towards Norfolk. I had to insist that i wanted to stay and wouldn't mind climbing some stairs! When i got there they had one elevator working at least but even this went off and on during my stay. Fortunately hotel refunded for the inconvenience. Still, i would recommend making sure the elevators work before booking at this location as it seems to be a frequent problem.

8

Pamela

8 Apr 2025

·

Stayed 1 night

We had a nice stay other than 3 out of 4 elevators were not working. The hotel compensated is worth a free breakfast from their restaurant which we enjoyed.

10

M'Shai

25 Aug 2025

·

Stayed 1 night

The front desk staff was accommodating, and the room was clean. Their pool is also significantly larger than many hotel pools I’ve seen. I’d stay there again.

4

Heather

28 Jul 2025

·

Stayed 2 nights

During our weekend stay of 4 elevators one was working. This is a 12 floor hotel so the wait for the single elevator was substantial. Our second night there we got on the elevator got to the 12th floor and the doors would not open. We were stuck on the elevator for over an hour. There was no air and it was easily over 100 degrees. I pressed the emergency call button requesting help….they tried to get their maintenance person to reset but I ultimately had to call 911. The fire department eventually were able to get us out. It was concerning to have only one working elevator. The hotel did give us that night free of charge. There were other issues as well. The air in the room struggled to keep it at 78 when we had it set to 70….the room was not fully cleaned. The bed was made but the coffee was not restocked and the bathroom not cleaned .

10

Andrew

11 Dec 2023

·

Stayed 2 nights

I was surprised by their green clean policy, meaning they don't claim the room every day during your stay. I was also surprised by the $15 a night parking fee. Didn't like that all entrances from the parking lot were at the second with no elevator access.

4

Joyce

19 Aug 2025

·

Stayed 2 nights

The front desk agent customer service was uninviting. She displayed no knowledge of the check in process . The pool was not open, staff was cleaning after we were there three days . The restaurant only had a staff of one so they were overwhelmed with orders but pleasant . The restaurant was not available for breakfast in the morning . They charged my card twice without my knowledge and did not give a valid explanation. Funds were returned but the inconvenience of not having my funds at the time was unacceptable. The manger was understandable but was rushing through the conversation instead of letting the customer explain then talk.

4

Bilton

31 Jul 2025

·

Stayed 3 nights

Seems like everything is breaking down or they are out of something. Marketplace is a joke. I requested coffee for my room for three days and they said they didn't have anything. They have 4 elevators and we are lucky one is working. Freddie the houseman was wonderful and did what he could with what he had.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: multiple reviews mention dirty floors, hair in bathrooms, mildew odors, and sightings of roaches. Others found rooms clean, but standards vary by floor and room.

Related guest reviews

4

Lorraine

12 Sept 2024

·

Stayed 1 night

Never again. Cockroaches in the room. Ick! Could not sleep as i imagined bugs crawling on me. I killed some, but you KNOW there's more. Food in the only restaurant was overcooked and not edible. Parking a ridiculous $15 per day. There was no free breakfast as expedia advertised.

2

Louise

28 Jul 2024

·

Stayed 2 nights

Room was dirty, sink was not working. Someones soap left in bathroom.

4

Joseph

12 Aug 2025

·

Stayed 3 nights

Upon arrival we were greeted by two cockroaches in our room. Also the room looked unfinished and was barely furnished.

4

Shelby

18 Feb 2024

·

Stayed 1 night

The bathroom water came out yellow and the tub was caked in rust and black mold.

4

JENNIFER

25 Jul 2024

·

Stayed 2 nights

Property is very run down. Rooms were dirty. Hair left in shower. Sink clogged. Shower leaking. Even elevators were dirty.

4

Afflina

2 Oct 2025

·

Stayed 3 nights

Must be there was not good at all the floor was so dirty my feet was black I had to wipe them off constantly ask them to get the housekeeper to mop the floor and it stayed like that until the time I checked out

4

Tamara

20 Oct 2025

·

Stayed 2 nights

My room wasn't all that clean and for it to be a suit the decor was out dated and the room had a funny smeel

4

Natalie

19 Feb 2024

·

Stayed 2 nights

My room trash was already full when I first checked in, there was a roach on the hallways wall just crawling around freely, and the hotel rooms doesn’t have microwaves.

4

Alexis

18 Jul 2025

·

Stayed 1 night

Check in was a breeze! However, my room……….floor was DIRTY AS HELL 😩 and the bedding had a dogs paw print on it 😩 I hate it

2

Andrew

17 May 2025

·

Stayed 1 night

Found baby roaches in the room, black stuff was coming from the pipes when wanting to run a bath. Smelled like mildew. It was not worth the price I had to pay.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated with thin walls and noise from halls and neighbors, and some report maintenance issues affecting comfort. Several guests did like the spacious layouts, city views, and occasionally comfortable beds.

Related guest reviews

4

Jamie

16 Mar 2025

·

Stayed 2 nights

My room was not available until very late in the evening. The room had a connecting door to the adjacent room. The people next door were very loud. I could hear all of their conversations. The climate control for the room was terrible.

8

Ava

18 Jul 2024

·

Stayed 4 nights

Very nice staff. The rooms have paper thin walls so it can be nosy at night. But nice hotel overall

8

Corrie

4 May 2024

·

Stayed 1 night

The beds were comfortable and the suite was very spacious. It did lack a microwave and the tub drain was extremely slow.

8

Ronald

23 Oct 2023

·

Stayed 1 night

We were only there one night. The people at the reception desk were welcoming and helpful. The room was larger than we expected, and clean.

6

Carl

27 Jan 2025

·

Stayed 2 nights

Priced well. The bed was clean and comfortable. The room was partially remodeled, but don't look too close. Under the sink was a bucket to catch the leaking drain, and moderately filthy if you looked too close. The view was great and the location is convenient to down town. The lobby is cute, and the bartender was friendly.

8

Symea

13 Apr 2024

·

Stayed 2 nights

Hotel rooms needs up grading. Clean. Everything is old in the rooms. It was clear to see, hotel needs to be upgraded.

8

kimberly

31 Mar 2023

·

Stayed 1 night

The hotel was nice, and the room was good. My room had a thermometer on the wall, but it didn't work - I had to use the old-fashioned heater/AC unit on the floor. Also, it's a bit hard to figure out how to get into the hotel from the parking area without carrying your suitcase up steps. But the room was nice, the hotel was clean, and they have a restaurant on site, which was good. It was also a good location.

4

Matt

16 Mar 2025

·

Stayed 2 nights

Do you like the scent of Dollar Tree candles? How about lopsided beds that scoot all over the room? Outdated decor and and raucous atmosphere? Then this hotel is for you! Upon entering, you’re immediately suffocated by the air freshener. Once checking in, you’ll be directed upstairs to your room where the hallways will take you back to the bygone era of 1993. “Meh” is the best way to describe the room, and if your stay is anything like mine, you’ll get to know the front desk staff well as you call them three times per night about people screaming in the hallway and slamming doors all night. So exciting to be in a hotel with so many guests experiencing their first time out of the zoo!

6

Shandyce

25 Jun 2024

·

Stayed 1 night

I realize this hotel is being/has been updated from it's previous old state,but the attempt is obvious. My room was clean overall, some of the bedding had stains. The bathroom was veru small,not what I was expecting from the photos. The walls are THIN, thankfully i had a corner room and only shared a wall with one other room. However there is about and inch of space from the floor to the bottom of the front door, so you hear EVERYTHING happening in the hallway. And you can hear other people talking CLEARLY from the vent in the bathroom. The room was ok for the 1 overnight, but i would not stay again

8

JENNY

30 Jul 2024

·

Stayed 4 nights

The room was decent sized but the bathroom was small. They attempted to remodel it but the work isn’t done very well. Otherwise the room isn’t bad. The staff are nice.

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Service

Service skews friendly and accommodating, but check-in lines, slow responses, repeated key-card failures, and occasional rudeness are noted. Some reservations were cancelled when elevators failed.

Related guest reviews

4

Hilma

9 Jul 2024

·

Stayed 3 nights

Customer service need to improve , I ask for a iron like 5 times , time for my reunion was coming and I needed an iron my dress I had to go ask a housekeeper in the hall way if she can get me one from another room ! Thank God she did .. I call a few times to the front desk and nobody answer .

6

Jody

30 Jun 2024

·

Stayed 2 nights

The staff was great -- NO complaints there. The app to check in was worthless. Did the ID pic and vehicle info, meant nothing at checkin. The main lobby was immaculate. The hallways were humid and needed some help. The room was clean, but one of the two beds had sheets that looked like someone polished their shoes with them. The parking layout sucks. Again, the staff was UBER helpful, no complaints with them.

2

Brianna

24 Apr 2023

·

Stayed 3 nights

Checkin took 45 minutes and checkout was worst. Upon checkout we were told we did not pay when we could show the statement that the room was paid in full and the $100 deposit came out of the account. The front desk attendant threatened to call the police even before she called a manager even though we were calm. There was no manager on duty so she called one on her cell phone and they said yes they paid they are fine. She looked at us called us thieves and told us she still doesn’t believe we paid. The entire experience was devastating to my daughter who was in tears. We will not be returning and filing a formal complaint.

10

Robert Owen

17 Mar 2025

·

Stayed 4 nights

May stay was outstanding. The staff went out of their way to ensure my needs were met. The staff in the restaurant were very pleasant and extremely polite. But the wait time was over one hour for breakfast on one occasion and forty minutes another time. The cook had to serve the guest, which took him away for his duties in the kitchen. This should not happen. I must say, once the food arrived, It was very good! Once again the staff, made every effort to make up for the delays. I will be staying there on my next trip next year.

2

Tyler

24 Apr 2025

·

Stayed 2 nights

I had a reservation however never actually got to stay there. I was called only hours before my intended check in time and told their elevator wasn't working and that they would be cancelling my reservation. I get that things like that are unpredictable however I was simply given the names of two other hotels that were more expensive and completely booked. I felt like more should have been done on their end including actually making arrangements for me rather than just leaving me to fend for myself hours before my arrival.

8

Warren

4 Jul 2025

·

Stayed 4 nights

Room is clean. You get what you pay for. Great staff - very friendly, helpful and well informed.

10

Lonnie

30 Oct 2025

·

Stayed 1 night

Staff was amazing

10

Angelina

31 Mar 2024

·

Stayed 5 nights

They were absolutely amazing!! They fixed any issues fast and the staff are soooo friendly. Will definitely be returning!!!!

6

Frank

31 Aug 2025

·

Stayed 3 nights

Hotel needs repairs. It is run down. The staff is cheerful and very helpful

6

jesse

29 Sept 2025

·

Stayed 1 night

It took the staff 30 minutes to get us a key to our room because of housekeeping, room was still dusty and had no toilet paper.

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AI-generated summary based on recent guest reviews

Location

Convenient downtown location near Scope Arena, Granby Street, and the waterfront. However, several guests felt the immediate area was rough or unsafe, with dim lighting and reports of vehicle break-ins.

Related guest reviews

4

tamarah

11 Aug 2025

·

Stayed 1 night

I was here for one night. The first thing, I wasn't aware of the neighborhood's condition. It is unsafe. This is the first hotel I stayed in that was completely gated. I did not come back out to eat because I saw the people laying on the ground as I drove up. I wasn't aware of the $15 parking charge but given the neighborhood, they know you want risk street parking. Usually the front desk tells you the charges. We discussed parking and no mention of the fee. The lobby is nice. Once I stepped off the elevator, it felt like a motel. They spent a large amount of money on the lobby. The room was ok. It had a view of downtown. The AC unit smelled like mildew so I just turned it off. All night I could hear the doors slamming from I guess the other rooms. I put my security wedge under the door. My washcloths were not clean as there was someone's hair on them. So I definitely will not be back. For the money they charged, it simply did not match my experience.

8

John

8 Apr 2023

·

Stayed 2 nights

Beautiful view of the scope, and Norfolk, just not much way to enjoy it outside. Decent place overall, but paid parking detracts a bit.

8

Sammy

18 Mar 2025

·

Stayed 2 nights

Convenient to The Scope Arena

8

Jeffrey

21 Jun 2024

·

Stayed 2 nights

Made for a very central location for a trip to Norfolk!

8

Dan

17 Jun 2024

·

Stayed 4 nights

Great location close to the light rail lots of places within walking distance. Room was clean and comfortable they need to replace the desk chair it was on it's last legs.

2

Diane

10 Jan 2025

·

Stayed 1 night

This hotel was dirty and needed renovation. Our drawers did not work and stayed open. The hotel is leaning ( not level ) in some places. The staff was nice, but lights in the parking area were dim and the area did not feel safe.

6

Sheila

29 Aug 2025

·

Stayed 2 nights

Hotel is centrally located. Was able to walk to Towne Point Park

6

Zachary

31 Aug 2025

·

Stayed 2 nights

Very close to the Granby St and Waterside.

8

T.L.

2 Apr 2023

·

Stayed 2 nights

Decent location near Granby Street, good for the price compared to what else is around.

6

Ronda

8 Aug 2024

·

Stayed 1 night

The hotel was conveniently located to the location I was visiting, but not an area that's well suited for tourists or walking around to explore. The beds were very comfortable, and the rooms were updated, everything was clean. Older building , with a funky parking situation. Breakfast was good, staff was friendly. I don't think its far to the waterfront from there, and there are many good restaurants within a few blocks, but we were told not to walk.

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Dining

On-site dining is mixed: long waits and understaffing are common, and breakfast is often not included or unavailable. Some guests enjoyed the food and praised the bartender and restaurant staff.

Related guest reviews

6

Janice

21 Apr 2024

·

Stayed 2 nights

Front desk staff were cordial & tried to help with no hot water complaint. Property was outdated. We were given rooms on 6th floor via telephone prior to arrival. Upon arrival the 2 reserved rooms were not available & they attempted to put us on different floors. Finally we were give rooms on the same floor. No complimentary breakfast & parking is too expensive. $15 for each night.

10

Robert Owen

17 Mar 2025

·

Stayed 4 nights

May stay was outstanding. The staff went out of their way to ensure my needs were met. The staff in the restaurant were very pleasant and extremely polite. But the wait time was over one hour for breakfast on one occasion and forty minutes another time. The cook had to serve the guest, which took him away for his duties in the kitchen. This should not happen. I must say, once the food arrived, It was very good! Once again the staff, made every effort to make up for the delays. I will be staying there on my next trip next year.

10

Mikayla

11 Jul 2024

·

Stayed 4 nights

Breakfast was not included. But loved the pool and the bed was quite comfy

10

Debra

25 May 2024

·

Stayed 1 night

Very convenient to the Scope the rooms where clean and the staff friendly. The meals there were pretty good as well. Breakfast especially.

4

Andrew

22 Apr 2024

·

Stayed 1 night

Location is perfect. Hotel is dated. Modernizations not quality. Services close early. No hair dryer in room. Room was started cleaning but never finished. Parking fee. Charge for simple breakfast buffet.

4

Joyce

19 Aug 2025

·

Stayed 2 nights

The front desk agent customer service was uninviting. She displayed no knowledge of the check in process . The pool was not open, staff was cleaning after we were there three days . The restaurant only had a staff of one so they were overwhelmed with orders but pleasant . The restaurant was not available for breakfast in the morning . They charged my card twice without my knowledge and did not give a valid explanation. Funds were returned but the inconvenience of not having my funds at the time was unacceptable. The manger was understandable but was rushing through the conversation instead of letting the customer explain then talk.

10

Samantha

4 May 2025

·

Stayed 2 nights

The wine i paid 40 for was old to the point you could taste the stale.

10

Todd

6 Apr 2024

·

Stayed 1 night

The staff was very friendly, they were very approachable, and helpful when you asked them a question. The food in the restaurant was good and affordable.

2

Teresa

16 Oct 2025

·

Stayed 3 nights

The restaurant downstairs was a bit pricey and the breakfast wasn't great. The rooms are very old, our sink was clogged pretty much the whole time even after they put drano in. There was a crack on the ceiling that looks like there was either water damage or the roof is close to caving in. I'm not from this area but I definitely would not recommend staying here. The staff was all very kind and helpful.

8

Elizabeth

19 Jul 2024

·

Stayed 4 nights

I had a decent stay and the room was fine. I heard from other people staying multiple cars were broken into while we were there. The restaurant was fine but having one bar tender to take care of everyone is not enough. She was great though. Overall a good stay just don’t bring a car.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $157	5 $119	6 $148	7 $147
8 $94	9 $103	10 $93	11 $97	12 $95	13 $124	14 $124
15 $84	16 $106	17 $100	18 $102	19 $109	20 $121	21 $121
22 $87	23 $89	24 $90	25 $94	26 $85	27 $131	28 $122
29 $89	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $97	3 $101	4 $118	5 $118
6 $85	7 $90	8 $95	9 $105	10 $96	11 $119	12 $118
13 $79	14 $87	15 $86	16 $86	17 $86	18 $110	19 $112
20 $80	21 $81	22 $79	23 $82	24 $81	25 $112	26 $110
27 $85	28 $87	29 $87	30 $93	31 $101

Wyndham Garden Norfolk Downtown

Prices for Wyndham Garden Norfolk Downtown

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Double Beds, Accessible (Mobillity Access, Roll-In Shower)

Junior Suite, 2 Double Beds

Room, 2 Double Beds

Room, 1 King Bed, Accessible (Mobillity Access, Roll-In Shower)

Junior Suite (1 King Bed)

Guest reviews of Wyndham Garden Norfolk Downtown

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Wyndham Garden Norfolk Downtown

Considering this hotel for your Norfolk trip?

Prices for upcoming dates