Hotel El Paso By IHG

This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.

We stayed for one night. We arrived at around 9pm. First of all, we reserved a 2 bed room and they had the reservation for a handicap room. Got changed. They said because it was booked throuhg a third party, we needed a USD100.00 deposit. I understand, i paid them. We were told the deposit will be credited back after check out, which it didnt. I called 2 days after and they said it was going to reflect that night or the day after, which it hasnt been reflected. After we paid deposit and confirmed reservation, they put us on a third floor, but they told us the elevator wasnt working and we had to take the stairs.. by the way, the restrooms by the pool were also out of order, so you had to go all the way up, throught the stair, to use the bathroom... very inconvinient. The bathrrom in or room was in a very bad condition and the carpets were filthy. The next day. My wife and daughers needed to use the hair dryer, but guess what? Wasnt working. I went down to the front desk but of course they didnt have a spare.. also the juice machine wasnt working..i better not talk about the breakfast.. Not recommended at all

The room wasn't clean and the ac unit didn't work properly. The elevator went during our stay as well.

THE ICE MACHINES DOES NOT WORK, THE ELEVATOR IS IN BAD CONDITIONS

Not very good stay. Said there was free breakfast, and there is no linger breakfast available in this hotel. Rooms Are not very clean, the couch in the room was full of stains. Swimming pool was closed.

DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.

Pool was closed with no open date scheduled, did not have continental breakfast as advertised, mold on the ceiling in bathroom, hair dryer had been taken off wall some time ago and after requesting another and told it was coming one never arrived during our 5 night stay.

Was promised that the pool was open all weekend and was told at check in it was still open. Come to find out when we went to use it it was closed indefinitely. Requested for our room to be clean/service and came back to being still dirty when we were told that it would be cleaned. One of the receptionist was rude and unprofessional towards our family.

Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.

Hotel needs to be deep cleaned and updated. The door frame to my room looked as it had been broken into. The breakfast was not kept and had to run across to Sleep inn for a waffle. The coffee was empty. The swimming pool was dirty with hair balls.

The property has potential, but there is a lot of unhygienic things that must be met to make a person comfortable when staying, room had some blood stains on carpet, sink was cracked, shower tub has a hole with a”patch” that was peeling off. Although it was affordable it made me second guess myself in picking this

The front desk staff was very friendly and helpful. However the building is run down, and the room was very dirty. The bathtub was extremely dirty the sheets and pillows had stains. The tables, coffee tables and microwave countertop was dirtty a d sticky like it was never wipped or cleanes. There was rat poop on the beds

Dirty bath and bed

There is dust everywhere. Sheets have not been washed. No towels. Bathroom was so filthy. Definitely has been cleaned in weeks. I wiped it down with a baby wipe and it came off.

When we arrived to the hotel the room we reserved ended up being given to someone else, they told us if we don't arrived before 6:00 pm, they will sell our room. We were traveling for more than 14 hrs and we had no room afeter booked 3 weeks in advanced. This hotel smell disgusting, humidity problems everywhere, the shower and carpet, old and dirty. It's not a good place to go.

I know that they are going through a remodel but the ceiling in the room that we had mold freckles right above the shower. The toilet still had residue on it and the SHEETS the brown cover on top were covered in white spots from who knows what. The lady at the front was very nice but nice ness doesn't take away from dirtyness

Extremely dirty room and building. Stains on furniture and bed. Towels were dirty and room had a funky smell. Seemed more like a room that rents by the hour. Never returning here.

The walls were so dirty trash on floor and in cabinets stains on couch

This property definitely falls on the top of my list for filthy, unkept, and overall gross! There was roaches outside and inside the halls. The bathroom was disgusting. Toilet didn't work or flush. However the nasty stained and dirty carpet takes the prize. Honestly, I'm not even sure why Expedia does business with this property. Don't be fooled by the pictures!

The room left a lot to be desired. There was no trash can, only one in the bathroom. We killed a cockroach. There were no light bulbs. The room was very unclean.

We were pleasantly surprised how clean and nice our room/suite was considering how the appearance was from the outside. The hotel was located at a great location and you can see that renovations are being made.

Hotel was OK, clean, the rooms are spacious, comfortable and quiet (even though the location is right next to the freeway); however, the bathroom felt dated, in need of renovation. And since the hotel does not have room service, I did not feel it necessary to leave a mandatory deposit of USD $50 per night.

Have been in this place few times since it was comfort inn or suites ? Place it’s getting older

Touring band on our way to Albuquerque the room fit all six of us comfortably and was quite and accommodating for all of us to get a good nights sleep

DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.

I’ve stayed at nicer motels. Everything is so out of date. Doors look like someone could come in easily. Overall cool little stay but it just need some TLC

A nice room for the price. Clean. Quiet. Staff was hard to find but were helpful. Would stay here again.

Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.

Nice and warm place, maintenance needed, but it´s a good option . I loved that my window was near the 1-10, but it was really quiet.

Bed was comfortable. Place is nice. Mattress in pull out was dirty. Pull out couch was dirty. That place could be better maintained. Won’t keep me from coming back though.

The manager here is the same manager as the place (Sleep Inn) across the parking lot. He was very rude!! The rooms at Quality were absolutely disgusting, dirty, stunk and the door to one of our 2 rooms didn't even lock. When we brought it to their attention it was as if they already knew the condition of these rooms. So why are they still being rented out?! This place really needs to be demolished and remodeled. The front clerk at Quality did offer us rooms at Sleep Inn across the parking lot and since it was like 1am, we took it. Getting settled into our rooms took nearly 2 hours. Then we were offered a comp but it had to be through the manager who wasn't available at that time so we went back in the morning and he refused and didn't even apologize for what we went through. Upon check out at Sleep Inn he was there and although I was being helped by the young boy at the counter, he stepped in and refused to give me a receipt! He said I wasnt allowed to have it because I reserved my room through Expedia. I have never heard of this or had any issues before, even at other Sleep Inns. He was rude and unprofessional. We will never be back!!

This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.

We were given a room with the mattress completely flipped over, and dust EVERYWHERE like no one had been in that room for months. Then we were given another room and the room was not the cleanest. The restroom smelled like urine, the sink and mirror were splashed everywhere, and didn’t have a single towel. Every time I would call to ask for towels they would always say they were drying and would tell me to wait 45 mins then when I would call back They would only give me 1 towel for my family of 4. Then they also didn’t have any towels for the pool. The elevator never worked and our last night there they said it was working again but the elevator would pop and would move super slow, it was so scary. The front desk was always hard to find and would have to wait a long time by the time they would show up, some of the front desk girls too were super rude and never wanted to help out with anything. Very disappointed!!!! definitely would Not recommend anyone staying here and also we will never be staying here again.

Great Staff. Very Friendly. Would definitely stay again

I checked into the property with my debit card that only had 95 dollars on it. The manager told me there was a 100 deposit. Which I wasn’t aware of I already paid for the booking but he wouldn’t let me stay. He was very rude. Please. Give me a comp for this trip

A nice room for the price. Clean. Quiet. Staff was hard to find but were helpful. Would stay here again.

Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.

Was promised that the pool was open all weekend and was told at check in it was still open. Come to find out when we went to use it it was closed indefinitely. Requested for our room to be clean/service and came back to being still dirty when we were told that it would be cleaned. One of the receptionist was rude and unprofessional towards our family.

The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer

Made the reservation under one name, and went back in to Expedia to change name. Got everything changed and at time of check in receptionist would not let us check in due to her saying that other name was still on reservation. We showed her multiple times that reservation had been changed and she still said no to letting us check in. Asked to speak to a manager and she said he wasn’t available. Asked when he’d be in and she said I don’t know. Made us make a new reservation and pay AGAIN. and assured us manager would fix issues and refund for one room. Since only one room was used and really double booked for nothing. Have been calling all day the next day and have been given the run around about the manager. “Oh he’s not in” “oh he’s at the hotel next door” “oh he JUST left and won’t be back” or plain out “what is the problem” from regular employees. Such un professionalism from receptionist and honestly just lack of care. Do better management and get people who are willing to do their job and help people out instead of making us waste $200 for nothing.

This hotel is almost impossible to find as there is no sign on it. I had to go across the parking lot at Blaze Hilton to figure it out. That person said they'd be right over to check me in. It took her 10 min to come over. It is still under renovation. Pool is closed for renovation. None of this is mentioned in website, in fact website says newly renovated. Sheet had a hole in it and there was no battery in the smoke detector. IHG needs to get it together regarding this hotel.

We were pleasantly surprised how clean and nice our room/suite was considering how the appearance was from the outside. The hotel was located at a great location and you can see that renovations are being made.

Great stay at our shopping weekend, near the outlets, sundland park, downtown, and many more, the price it is right

I was very hesitant about staying here after reading the reviews. The hotel was very clean, and appears to be recently remodeled. The staff was friendly, and helpful. The hotel sits minutes away from shopping centers. Overall I wouldn’t be opposed to staying here again!

Clean room. Easy parking. Close food.

Location

Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.

Liked it was near where I wanted to go, just loud off the freeway. Should have known. But overall it was great.

Property is in a great location in West El Paso. There were no towels available for us, the elevators were closed. The pool was closed. Only 1 of the 2 stairwells was open. The alarm on the alarm clock was set for 6 am. Our rooms weren't made up in between days and they told us that was policy. Our restroom plug didn't work with the hair dryer. This was our 3rd time staying here and probably the last time unfortunately unless Quality Suites does something about it.

Nice and warm place, maintenance needed, but it´s a good option . I loved that my window was near the 1-10, but it was really quiet.

This was one of the worst Choice stays I have ever had. The person at the desk was rude and unhelpful. They never had enough (or any) pool towels. The pool was so disgusting, like it had not been cleaned in weeks. The rooms were decent but the beds had a single sheet and single cover - NO blankets at all. The bathroom was disgusting. The TV did not have a power cord. The breakfast was literally disgusting as well. The eggs were filled with water, there was never enough of anything, and literally just overall dissatisfied. I could likely go on if I talk about how the elevator felt like it was going to plumet to the ground and had zero inspection reports in it. I could talk about the lights and chips of wall missing. lights taped together with clear packing tape.... let's just say, this hotel should not even be in functioning mode in its condition. And the staff.... need to put a smile on their face once in awhile. It was so awful for my FAMILY time/vacation.

For the price, it was great. Unfortunately the laundry and vending machines were out of order. We had to ask for towels and extra bedding for the pull out, which the gave us right away. Clearly this place is undergoing renovations. I thought the staff was super friendly and helpful, and our room was a great size for our family of 5 in town for a football tournament. The breakfast was the best part! Nice Texas shaped Belgium waffles, eggs, sausage, cereal and oatmeal. Overall for what we paid, we would probably stay again if needed.

We will start with the positive: * The bed was comfortable * A/C worked well * Breakfast was eggs, sausage, yogurt, bread options, cereal, and make your own waffle Bad: * They are doing remodeling which was never disclosed * The hotel was dirty (this seems to be a El Paso thing) * Fire Alarm went off multiple times from 7:45am till 8:30am. (We had left at 8:30 so not sure after) * Pool closed * Ice machine broken * Our door had no deadbolt or chain lock option At the end of the day it was a place to sleep but our family will more than likely try to never stay in El Paso as we travel. The lack of transparency is disappointing and based on the bad feel like the price should have been different.

Not very good stay. Said there was free breakfast, and there is no linger breakfast available in this hotel. Rooms Are not very clean, the couch in the room was full of stains. Swimming pool was closed.

DON'T STAY HERE !The elevator didnt work . The shower didnt work . They put us on the 3rd floor in a run down room next to the freeway so all we heard was loud traffic. The front dest girl didn't bring us the sheets i had to go get them . The morning front desk man was rude . The breakfast and coffee were cold . The only thing good was the waffles.

Building needs updated. Pool was never open and when we took a look it looked dirty. Breakfast was cold bread was hard, no fruit at all. Room did not have smoke detector. Couch in room was dirty with stains. Had to take my key to front desk to re-program 2x and the girl that did it the 2nd time did not say a word to me even though i said please thank you have a good afternoon, did not get a word from her at all. Like the area where it’s located due to having options where to eat and shop.

Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.

not a good service, breakfast was bad poor and it wasn´t enough for all guest at the moment

Overall the hotel was ok, room for family was comfortable. Only thing was breakfast. Coffee was cold and toaster only one side worked. Had to wait to use. Vending machines were not working no Ice on 3rd floor.

The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer