Name: Sheraton Greensboro
Address: 3121 West Gate City Boulevard, Greensboro, North Carolina, United States of America, Greensboro, North Carolina, US
Price range: US$132–US$515 per night
Rating: 8.75

What guests think

At Sheraton Greensboro, travelers describe a big, conference-style hotel with clean, generally comfortable rooms, friendly staff, and a convenient location by the mall and coliseum, plus multiple bars, restaurants, and an indoor and outdoor pool.

Common drawbacks include dated areas, limited restaurant hours or closures during events, crowded pool spaces, and the lack of in-room microwaves. Guests also cite inconsistent housekeeping and occasional maintenance issues, plus noise and long waits when conventions or tournaments are in town. Expect a convenient full-service stay that shines when running smoothly but feels stretched when the property is busy.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large conference hotel attached to the convention center with indoor/outdoor pool, bars, restaurants, a lobby coffee shop, and free parking. During busy events some outlets close or face long waits, elevators can be confusing, parking gets tight, and there is no hot tub.

Related guest reviews

10

Tina

9 Apr 2025

·

Stayed 1 night

Probably the best hotel in Greensboro. It has its own restaurant, three bars, coffee bar, and small eat in cafe. The rooms are nice, there's two pools, and they have everything you can possibly need.

10

Zuwena

17 Aug 2025

·

Stayed 2 nights

Overall I enjoyed my stay. I love the amenities that they offer; pool, gym, bar and restaurant. The location was good. Near a mall, and lots of restaurants in the area. My room was average, no complaints about it. I'm sure they have better rooms than the one I chose.

6

Lindsay

1 Jul 2025

·

Stayed 5 nights

Very clean. Hotel is very big, but pool cannot accommodate the size of hotel. Need a bigger pool. Laundry was broken. We were there with thousands of others for soccer, and no working laundry

8

Victoria

25 Dec 2024

·

Stayed 2 nights

Disappointed that there was no hot tub. I specifically chose toys location for a hot tub and heated pool. The pool was too cold, the air temp was too cold and there was no hot tub.

8

cynthia

19 Jan 2025

·

Stayed 3 nights

Parking was an issue with so many different conferences that were happening in the hotel. The bar was almost never open which was weird I just wanted to watch the football game and get a bit to eat but that was not possible

10

Gabrielle

20 Jan 2024

·

Stayed 3 nights

Always enjoy staying at this property! Comfy beds, nice pool and restaurant in the hotel, as well as a cafe! Parking is easy and convenient and the people that work here are very friendly and helpful, especially the doormen!

4

Donna

29 Jun 2025

·

Stayed 4 nights

Property is old With bad “facelift” Pool deck extremely uncomfortable on feet Only one bar Restaurants hours No room service

10

Michael

1 Jul 2025

·

Stayed 5 nights

Hotel was busy with soccer kids but it did not negativity impact operations. The lobby bar and restaurant wait times were minimal. Hotel was clean. Room was comfortable (pillows were too soft for me though). Housekeeping was great.

6

Amy

29 Aug 2024

·

Stayed 3 nights

The pool area is beautiful with an indoor/outdoor pool. They need to take care of the ants!! They were everywhere outside!! We laid out and within minutes ants were crawling all over us. This is not the first time I have stayed here—-I love the convenience close to shops, highways, but this is the first time we have encountered the ants by the pool—-please management take care of it!

10

Shawneice

1 Sept 2025

·

Stayed 2 nights

Rooms clean. Pool pretty crowded. There was a tournament there and kids were running and rough housing. Other than that the hotel was amazing.

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Cleanliness

Many guests report very clean rooms and public spaces. Others note odors or mildew, pests, or inconsistent housekeeping and maintenance issues in some rooms.

Related guest reviews

10

faith

3 Sept 2025

·

Stayed 1 night

Super clean and quiet.

6

Stacey

6 Oct 2025

·

Stayed 8 nights

Since when did actually "cleaning" a room stop? I got my sheets changed once during the week I stayed. The only thing that was done consistently was change out my towel, empty the garbage cans. No wipe down of the shower, or sink, or the floor and I only got my sheets changed once during the week. I did not appreciate the shower head being in the ceiling. If my husband had accompanied me on this trip, he would have been uncomfortable taking a shower as he is 6'7". I am a woman of color and do not appreciate having to get my hair wet because the shower head is in the ceiling rather than against the wall so I can adjust the shower head. The batter that the pancakes were made out of was bland, and tasted like cornbread. I was very disappointed in my breakfast and didn't eat in the restaurant any more. On the positive side, the bed was extremely comfortable, except for the "feather" pillows were too soft, and I would have preferred stiffer pillows, but I made due.

2

Nadia

29 Dec 2024

·

Stayed 3 nights

Bed bug all over the bed blood hair extremely dirty never ever recommend this hotel coffee machine on the desk but has no service no coffee no sugar no water non they are so rude not willing to help or satisfied the customer

4

Lyazzat

14 Jul 2025

·

Stayed 2 nights

The hotel is old and out of date. The room and AC were smelly. We had to turn off the AC and just left the balcony door opened. Room was not very clean and the towels in the room had white particles. Staffs were not friendly. We booked our room with 2 breakfast included. But the Cafe denied and had my pregnant wife run around to the front desk to check and confirm. Very disappointed.

4

Joseph

13 Oct 2025

·

Stayed 1 night

The smell throughout the entire hotel was disgusting. It smelled old and dingy. Will not ever stay here again.

4

William

10 Nov 2024

·

Stayed 1 night

I found over 8 dead flys innside my room plus two that were still alive. Nasty.

10

Alexandrea

14 Oct 2025

·

Stayed 1 night

Our room was extremely clean and well kept. The shower/tub was dated but the cleanliness made up for it. All the staff we encountered were very helpful and friendly! I would return in a heart beat! Alex

6

James

15 Dec 2024

·

Stayed 1 night

Vents in room covered in lint and dirt. Shined flashlight inside vent and filter was so dirty could barely tell it was a filter. When we turned heat on it smelled bad like something was burning. Couldve been first time heat been on in awhile but working in maintenance i knew that mostly from dirty filter. Me ans wife coughed whole time there. Didnt even stay the whole night. Got up around 2am and left to drive two hrs home because it was uncomfortable

4

Gabrielle

11 Jul 2025

·

Stayed 3 nights

Walked in the lobby and it smelled amazing, l have a super strong nose so smells matter to me, and the lobby was very clean and I was able to check in quickly. The room had a little of a musty smell but it wasn't bad, more of a room that hasn't been used and was shut up with little to no air flow. The room was clean, but the bathroom did have some mildew and it's most likely due to the fact the glass doesn't go all the way to the wall and there is wallpaper. It's also only a rain shower head. That's cute estheticly but realistically I dont want my hair to get wet every shower. There is also no ventilation other than the built in one from the hvac so it gets very steamy and humid in the bathrooms. Also just something the hotel might want to fix, there are no temperature labels on the faucet so you can easily turn it up wayyyy to hot where it is scolding and it does get very hot without realizing youre on the hottest setting. Our sleeping experience was TERRIBLE, first the bed was a full size bed. I'm sure that's not a big deal to some, but I booked a room for three people myself, my husband and our daughter. This is the very first time I've stayed in a hotel and it wasn't either a king or queen sized bed. All night we were fighting to keep in the bed as too adults who don't usually sleep on such a small bed it was very annoying. I didn't know realize when picking a room with two beds and it stated double, they meant two full size beds not just two beds in the the room.

10

Roberta

23 Aug 2024

·

Stayed 2 nights

My family and I had a great stay at Sheraton Greensboro at Four Seasons for college move-in day for our daughter. We booked two rooms and had no issues. The rooms were clean and serviced daily. All the hotel staff we encountered were friendly and accommodating.

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Rooms

Rooms are generally spacious and comfortable, though bed firmness and pillows vary. Decor can feel dated, water pressure varies, noise occurs during events, and no in-room microwaves is common.

Related guest reviews

10

Michael

5 Nov 2024

·

Stayed 2 nights

Super comfy place to stay! Relaxing room and spacious room. The shower is excellent.

10

tyeisha

15 Sept 2025

·

Stayed 1 night

Room was nice and clean I didn't like the view from the balcony

8

Rahshanda

1 Jun 2025

·

Stayed 1 night

Wifi had poor connection in our room with our device.

6

Marisol

17 Jul 2025

·

Stayed 1 night

Needs updating

6

RAYMON

2 Oct 2024

·

Stayed 3 nights

Water pressure was very low

10

GAYLE

28 Aug 2025

·

Stayed 1 night

Very clean and elegant. The rooms were spacious and up to date.

6

Andrew

24 Sept 2025

·

Stayed 12 nights

Good staff. Easy check in. The hotel is outdated, needs refreshing. No microwave in room. Restaurants are good.

6

Shavonne

26 Jul 2024

·

Stayed 2 nights

The rooms were clean and the area is great right next to the shopping mall. The pool was not very clean. The water pressure in the shower was absolutely awful.

8

Sandy

13 Oct 2025

·

Stayed 1 night

Check in staff never smiled nor was he friendly. Bed a little too firm and pillows a little too soft. Otherwise everything else was good. Toilet in our room made an incredibly loud sound when flushed. Not ever time but when you have to flush in the middle of the night it wakes other person sleeping. Room 1979

8

Angela

7 Jun 2025

·

Stayed 1 night

The room was beautiful. It was an event going on which led to noisy hallways all night.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with quick check-ins. However, guests also report occasional misinformation, phones going unanswered, slow bar or restaurant service, and inconsistent housekeeping or problem resolution.

Related guest reviews

8

Simone

15 Dec 2024

·

Stayed 2 nights

We checked in on Friday. I had called the hotel earlier in the day & asked if I could get early check in & was advised they don’t do early check in. When I got here though, we checked in & our room was available right away. I was happy about that. The hotel is very big. The room was pretty clean. We were only here for 2 nights & came in for a graduation. We left out early Saturday morning. When we got back it seemed as if housekeeping had come to our room. However I wasn’t sure. Only one bed was made. It was like they came in, made one bed & left. Must be something new. They didn’t actually clean the room. There is a bar in the lobby that opens at 3pm. Went we went down there were good amount of people. However there was only one bartender working. A girl was there, we asked her for help, she just walked off. The bartender was only working one side of the bar. Meanwhile the people sitting on the other side of the bar were just sitting waiting to order. We waited for a good 20 - 30 minutes. Irvin came from the kitchen & he started helping the people that were neglected on the other side of the bar. I get that the bartender was busy but he didn’t even acknowledge any of the people on the other side. They should have at least two people at the bar especially on a weekend when there are a lot of events happening at the hotel and in the area. We ordered wings at the restaurant. They were awful. Who can get wings wrong! The chicken tenders and fries were ok.

6

Taheia

21 Aug 2023

·

Stayed 2 nights

My order was incorrect. I called room service for 30 minutes, no one would answer the phone. When she finally picked up, she was very rude and started yelling at me. I asked her to refund my money. The hotel charged me anyway. Don’t bother getting room service at this hotel.

10

Laura

2 Sept 2025

·

Stayed 3 nights

Very helpful staff!

10

Nathaniel

13 Aug 2025

·

Stayed 1 night

Gentleman who checked me in was excellent. I reserved connected rooms for my brother and I and it was a very pleasant and professional service. Extremely helpful and the facility is excellent.

4

Zoey

18 Aug 2025

·

Stayed 2 nights

While the location of Sheraton Greensboro at Four Seasons is beautiful and convenient, my experience was incredibly disappointing. I was charged a $225 smoking fee, even though there was absolutely no smoking in my room or on the balcony. When I spoke to the manager, Brandon (or Brendon), he handed me a printed “diagnostic” report claiming smoking was detected and told me the charge would stand. He advised me to dispute it with my bank if I disagreed—without offering any further investigation. What concerned me most was the possibility of faulty equipment. I repeatedly asked for a maintenance professional to inspect the smoke detector—to check the battery status and confirm it wasn’t expired or malfunctioning. I simply wanted to ensure there wasn’t a false reading or missed emergency. Despite multiple requests, no one ever came, and I was told no staff was available. If there truly was an indication of smoke, why didn’t any alarm go off to alert me? This raises serious safety concerns in addition to poor service. As a guest, I’m highly frustrated. I will not be returning to Sheraton Greensboro at Four Seasons and am disputing the charge through my bank. I hope management reconsiders how they handle these situations. Until then, I will take my business elsewhere.

4

David

27 Jun 2025

·

Stayed 1 night

I was told at check in that breakfast was included. I was just informed that it’s not,and the hotel has a bunch of new employees,giving misinformation. Guest service then transferred me to front desk manager to help with this issue. Went to messages,that were full ,and couldn’t leave a message or talk to anyone for assistance.

4

Heidi

1 Sept 2024

·

Stayed 2 nights

I really didnt like the fact that house keeping nocked on my door on Tuesday morning at 7 am to ask me when i was checking out. They woke us up and we had the do not disturb hanging on the door. What the hell!

8

Kim

9 Mar 2025

·

Stayed 1 night

One problem is that NO ONE answers the front desk, guest services, wake up call lines. Even before my arrival, it would continually ring and. I one would pick up. I had to call down to the guest services and no one answered. Tried to call them to do a wake up call, and there was no answer. Even think there’s an alarm clock and I have my phone, a phone call is always a good back up. The sundries shop wasn’t open at the posted hours, and I waited a bit to see if they opened, but they didn’t. Other than that, not a bad stay. Clean and beds were comfortable. The pillows leave much to be desired, but for a night it wasn’t that bad.

10

Michael

1 Jul 2025

·

Stayed 5 nights

Hotel was busy with soccer kids but it did not negativity impact operations. The lobby bar and restaurant wait times were minimal. Hotel was clean. Room was comfortable (pillows were too soft for me though). Housekeeping was great.

4

Keith

16 Aug 2024

·

Stayed 1 night

We check in early in the day to drop our bags off. We checked our room for any issues and found that the sheets were dirty. Disappointed but not an issue we just told the front desk and asked if they could change the sheets. We were moving our daughter back to college and came back to the hotel at 11 pm to sleep after being exhausted to find that the sheet were never changed. On top of that we had our 4 yr old toddlers with us. My husband went downstairs to let them know and they came back upstairs 20 mins later and gave us sheets to change the bedding ourselves, then they forgot the pillow cases so we had to wait for them to return with the pillow cases. Go to get showers and the shower was loud like something was wrong with the plumbing. I stay here every time I come to NC so this was disappointing.

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Location

Very convenient location next to Four Seasons Mall, near the Greensboro Coliseum and I-40. Handy for events and shopping, though traffic and parking can be challenging during large conferences or tournaments.

Related guest reviews

10

Peggy Sue

25 Sept 2024

·

Stayed 3 nights

Lots of restaurants close by. Be aware of your surroundings - especially at night.

10

Jenna

24 Jun 2024

·

Stayed 1 night

The hotel was clean and conveniently in walking distance to the mall. We were only about an 8 min ride to the convention center.

8

Norma

12 Jun 2025

·

Stayed 1 night

Room and bed as expected. Comfortable space. Convenient to shopping and restaurants.

8

James

3 Mar 2025

·

Stayed 1 night

The property is conveniently located near the coliseum.

10

Patrick

18 Jul 2024

·

Stayed 2 nights

Easy access in and out of the hotel. Very close to Four Seasons mall and Greensboro Coliseum and I-40 friendly.

10

Melvin

15 Aug 2025

·

Stayed 2 nights

Huge and expansive great location.

10

Sharese

17 Nov 2024

·

Stayed 2 nights

All amenities were good. Had difficulty getting into the lot from one convenient road in the evening. Not sure why they block the entry.

10

Charlene

13 Dec 2024

·

Stayed 2 nights

This property is in the parking lot of a mall with lots of shopping venues close by, great experience!

10

Horatio

29 Nov 2024

·

Stayed 1 night

The environment, cleanliness and customer service was great! We loved being right next to the mall and the waffle house! Will definitely stay again.

10

Tamika

14 Dec 2024

·

Stayed 1 night

Close to shopping and restaurants

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Dining

On-site bars and restaurants, buffet, and a lobby coffee shop draw many positive comments, especially breakfast. Reports of closures or limited hours, long waits, and mixed food quality mean the experience can be inconsistent.

Related guest reviews

8

Simone

15 Dec 2024

·

Stayed 2 nights

We checked in on Friday. I had called the hotel earlier in the day & asked if I could get early check in & was advised they don’t do early check in. When I got here though, we checked in & our room was available right away. I was happy about that. The hotel is very big. The room was pretty clean. We were only here for 2 nights & came in for a graduation. We left out early Saturday morning. When we got back it seemed as if housekeeping had come to our room. However I wasn’t sure. Only one bed was made. It was like they came in, made one bed & left. Must be something new. They didn’t actually clean the room. There is a bar in the lobby that opens at 3pm. Went we went down there were good amount of people. However there was only one bartender working. A girl was there, we asked her for help, she just walked off. The bartender was only working one side of the bar. Meanwhile the people sitting on the other side of the bar were just sitting waiting to order. We waited for a good 20 - 30 minutes. Irvin came from the kitchen & he started helping the people that were neglected on the other side of the bar. I get that the bartender was busy but he didn’t even acknowledge any of the people on the other side. They should have at least two people at the bar especially on a weekend when there are a lot of events happening at the hotel and in the area. We ordered wings at the restaurant. They were awful. Who can get wings wrong! The chicken tenders and fries were ok.

10

Richard

18 Aug 2025

·

Stayed 1 night

Very nice hotel. Comfortable bed. Amazing bar

8

Caroline

6 Nov 2024

·

Stayed 1 night

Room was great. The hotel is awesome and looks like it offers a lot but not all of the restaurants were open. It looks like it could be amazing if all of the amenities were available

4

rasheeda

28 Dec 2024

·

Stayed 1 night

We booked 2 rooms thought they were suites, they were not that included breakfast but was still charged twice on my credit card and my husband’s credit card. The restaurant in the hotel was not that good.

8

Michelle

27 Feb 2025

·

Stayed 3 nights

the food was not so great.

10

Darrell

30 Dec 2024

·

Stayed 1 night

I like the ambiance of this hotel. I loved the dining experience of Joseph’s restaurant in the past but that restaurant is closed and that made me sad. The food was excellent in presentation and taste(superb.).

10

Shavonne

20 Oct 2024

·

Stayed 1 night

Having a mall close by was a nice surprise. Having food options on site was very convenient however the staff were not clear about how pre-paid breakfast worked. The pancakes are excellent. Don't get the grits.

10

Galen

13 Jul 2025

·

Stayed 4 nights

The breakfast was excellent but expensive. There are no lite breakfast options.

10

Gloria

21 Mar 2024

·

Stayed 2 nights

Limited options in the Restaurant

10

Valorie

14 May 2025

·

Stayed 1 night

Good stay… hotel restaurant food was really good and decent prices. Fast service

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$106
February	US$136
March	US$150
April	US$197
May	US$159
June	US$171
July	US$151
August	US$142
September	US$148
October	US$193
November	US$150
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $196	17	18 $227	19 $207
20 $132	21 $180	22 $161	23 $170	24 $161	25 $275	26 $295
27 $142	28 $161	29 $170	30 $180

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $181	3 $175
4 $142	5 $151	6 $142	7 $142	8 $161	9 $163	10 $186
11 $142	12 $161	13 $180	14 $199	15 $323	16 $403	17
18 $515	19 $247	20 $170	21 $227	22 $247	23 $193	24 $197
25 $142	26 $170	27 $189	28 $161	29 $228	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Presidential Suite, 1 Bedroom

Junior Suite, 1 Bedroom, Tower

Room, 1 King Bed, Balcony

Club Room, 1 King Bed, Tower

Traditional Room, 1 King Bed

Studio, 1 King Bed with Sofa Bed, Corner (Balcony)

Traditional Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Room, 2 Double Beds, Balcony

Traditional Room, 2 Double Beds

Family Suite, 1 Bedroom, Tower

Traditional Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Junior Suite, 1 Bedroom

Traditional Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Room, City View

Traditional Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Greensboro

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Prices for upcoming dates