Courtyard by Marriott Middletown Goshen

Limited parking and check in was too lengthy process.

The hotel is beautiful but amenities in the room were not good. Rusty shower shelf, our shower leaked, the toilet seat was broken and the pool was cloudy. The hot tub was closed and there were zero towels in the pool area.

The property itself is very nice and the room was great. The hot tub was out of order which was disappointing since it was the main reason I chose this hotel. It was not worth the price otherwise.

Pool and hot tub closed. Wifi didn't work. Fire alarm went off multiple times in one night. Not the staff fault but Marriot shouldn't be allowed to con guests into picking their hotel by listing amenities not provided. And no, using the outdoor pool across the street isn't adequate.

This is an okay stay! We were visiting Legoland. Its about a 10 minute drive, so very convenient. We also booked as we saw the location had a pool, hot tub, and restaurant and bar. Unfortunately, the hot tub was out of service, and the restaurant and bar offered very little options. Luckily, there are a few restaurants in walking distance. Customer service/staff were great! Cleanliness is A .

The pool was closed Monday morning, The fire pit was offline.

Was disappointed as it advertised a bar but it didn't have one

We enjoyed our stay, however the hot tub was not working. The hot tub was the main reason why we decided to stay here.

We stayed here for two days to attend a funeral. Our grandson was with us so we picked this property for the indoor pool. Also hot tub for my husband so that he could relax and unwind after funeral. Pool and Hot Tub closed for both days. Told to go to Hampton Inn across the way. 1st day we went over but Hampton Inns pool was being chemically treated so it was closed. Also this pool is outdoor pool and the 2nd day the air was cold. No compliment coffee so you had to buy expensive coffee at the Starbucks there. Just was looking to be comfortable and unwind after a stressful day. Paying $820.00 for 2 rooms and not getting what you expected is very dissapointing.

The hotel location could not have been better. Almost equidistant from Warwick and Patterson. Bear Mountain park less than 30 mins. Hotel was full. Staff was great. A few mechanical problems. All dealt with before we left. Outdoor fire pit not working, hot tub not bubbling, late room cleaning due to fullness (they were jamin getting it done). First room given, door locks busted. I would stay here again no question.

We were very disappointed with our stay. First we were lead to believe (based on pictures) that we were booking a room with a kitchenette. Something we needed as we were traveling with an infant and wanted to wash bottles. Secondly, we requested a crib a day prior to coming, upon arrival we were told the crib was in the room. The crib was not there and when we asked about it and also requested pillows, we got neither. When we tried to call down to the front desk, the phone buttons didn't work. Lastly and what i would consider the worst was that there was an old hair covered bar of soap in the shower shelf. That just made us feel like the entire room was not clean.

When we checked into our room, there was feces on the toilet seat in the bathroom. There were two tissues in the tissue box and the mattress on the pull-out sofa had large multiple stains (brown on the bottom and yellow on top), meaning both sides were stained. The mattress cover the hotel supplied also had stains on it. Needless to say, I could not allow my family, including two young boys, to sleep there. We left the property and checked into another hotel located next door. We were all extremely dissatisfied and disgusted. We love the Marriott Corporation and always choose one of their properties but what we experienced in Middletown Goshen, NY was completely unacceptable. I will be asking Expedia or Marriott for a refund or a credit for this awful experience.

I couldn't close the curtain for the night. It was very bright and my kid woke up at 6AM. Also, I asked the staff if the water was drinkable. He couldn't give me an answer. Quite dirty also

Room wasn't clean at all. Chips were leftover in the pullout couch from the person staying there before. An empty can of energy drink and empty ziplock bag was found in the corner on the floor.

The sheets had piss on them one of the worst experience i have ever lives in a hotel

The room was not cleaned between our 2 night stay

The staff was the best part of my stay. They were friendly and made the check-in and check-out process smooth and quick. I did however, have a number of issues with overall cleanliness of the room and grounds. After briefly checking out my room, I opened the curtains and was greeted by an astoundingly large cobweb in the top corner of the window and it was apparent that the space had not been dusted in some time. Neither beds had a fitted sheet, and not a single garbage can had a bag inside. The bathtub in my room is overdue for resurfacing as rust was starting to show through the floor. The whirlpool hot tub also had a large spot of rust near the steps, and there were just as many mosquitos as there were people in the pool. For the price I paid, I expected a bit more in the way of cleanliness.

They charge fees that they don’t tell you about the room smelled of cat urine and the pool was out of service despite having been used earlier for swim lessons.

The tub was dirty, black spots on white bedspread sheets, tv in terrible condition, room extremely dated, not worth the money, have pictures

The hotel had dust in certain areas and unvacumed parts of the carpet. The breakfast options were limited. It was overall not very well maintained property.

Great room sizes. Clean and great staff

Convenient location, the 1 comment I have is the room doesn’t have any USB ports to charge my devices and we had to go to Walmart to buy an adaptor.

Limited rooms. First room had broken door mechanism. Pull out couch was only a single bed and there was no extra room for a cot. Only one person to staff the front desk.

The room ammentities were great with plenty of space for our items. Our room location was near the elevators which were noisy.

Staff was friendly and helpful, very comfortable bed. Spacious room w/mini-frig and microwave oven.

They need to upgrade their tvs but everything was good

The rooms were very small. I was assured there was a sleeper sofa my adult son could sleep on. It was WAY too small (twin) and so uncomfortable he put the mattress on the floor. It was EXTREMELY thin very uncomfortable. I CANNOT believe I paid over 500.00 each for 2 of these rooms. My son, daughter inlaw & young grandchildren shared a similar room. The sleeper couch was too small & uncomfortable for them they ended up sleeping on an air mattress. I don't know if I would ever stay at a Marriot again. For $1000 I should at least get 2 comfortable rooms.

The walk in shower door.

A fairly small room considering it had a sofa bed also, but still clean with a comfortable bed. Probably would not be big enough for a multi-night stay but for a one-noght stop over it worked well.

The pillows remind me of emergency room pillows that was so flat and the bed was the most uncomfortable that I spent at any Marriott

Great hotel, comfortable and clean. Nice spacious rooms. Great staff. Timothy at the front desk was excellent.

Third time staying at this hotel, and was extremely disappointed. Our room was changed without notice due to over booking, no towels in the room or at the pool. We booked two nights and ended up leaving and not even staying one night !

The hotel oversold doubles and only had a king room for us. We have kids and needed the other bed, so it was a slight issue. They gave us a cot and had a fold out bed, so we made it work. The front desk was awesome and even set up the cot themselves. It was a management issue that the room should have been available and not oversold, as we reserved it months ago. The staff did what they could to make it right.

Staff was unhelpful, rude and uncaring. Bought the prepaid breakfast for 2 as it was advertised we would have access to the Bistro menu. When my wife and I attempted to get breakfast we only had a couple of options from nasty premade sandwiches or a pastry. Horrible bait and switch. My wife got sick 15 mins after eating said sandwich. I refused to eat. Didnt even use the 2nd breakfast voucher that i paid for because the food was so nasty. In addition the Bistro attendant was rude. Greeted me with simply "Whats up?" Yet greeted the next guest with a warm "Good morning Sir How can i help you?" Wish i got the same respect. Front desk staff was also rude, didnt care one bit about my issues and dismissed me. Its a shame that the staff was so rude here. Couldve been a great stay if it werent for them and the nasty food we were offered.

The front desk people, in particular Timothy, were so very nice and made us feel very welcomed and assured us they were there if we needed anything.

The staff was INCREDIBLY Rude and unhelpful. Upon arrival they blamed us for not getting joining rooms, even though I had called a week prior and gotten them confirmed. Then when our shampoos were filled with water and we had no soap, the front desk said “we don’t have any soap” same response when asked for lotion. “We don’t have any” but the cleaning carts did have them… and they gave us some. They told us they were “out” of complimentary waters and that they hadn’t seen the manager in over a week to order more. The convenience store inside was completely out of stock of basically everything. And when we tried to purchase waters no one was at the front desk. We waited 10 minutes and left. No one seemed to ever be at the front desk. No laundry detergent on sight to do laundry, so we had to purchase some from Walmart. One day we asked the front desk to make sure our room would be cleaned as it hadn’t the day before (no we didn’t put the sign on the door) and they said “they couldn’t because their cleaner only had a set amount of hours and she couldn’t have any overtime” which that may be true… but at least offer me some fresh towels/etc. don’t just leave me out of luck. The staff just seemed to not want to do anything to make your stay comfortable. They do not care. We typically stay at Marriott’s because they are top of the line but this honestly felt like a motel 6. Super sad.

Great customer service

Upon check-in we were told that breakfast was included with our stay. We rearranged our schedule to eat breakfast at the hotel. Woke up the next morning, went down to the lobby, and Barbara at the desk said breakfast was not included with our stay and was extremely rude about it. No apologies were given since we were given bad info when we checked in. Extremely rude. Should’ve stayed at the Hilton next-door.

Mainly with the staff, they are not very polite

Staff was exceptional.

Created pleasantly and taken care of by the staff. My friend had a problem with Marriot booking but they could not help. Super room with fridge and microwave. Comfortable bedding and pillows. Convenient location. A Cilkis and diner within walking distance. Will stay when in the area.

Always clean and welcoming with a very friendly staff. We stay every year for the location close to Apple picking, farms and wineries as well as restaurants you can easily walk to.

Great location for a trip to Legoland. Convenient, clean and close to good food options.

Quiet, clean and conveniently located.

Location and gentle staff

Convenient to shopping and other restaurants would stay agin the room are very updated love the large shower comfortably beds

Great location, lots of food options within 5 min.

Great location. Great hotel. Nice restaurant options within walking distance

Clean and quiet. Easy on/off highway.

The available dining is a micro-Starbucks inside. So food optioms within the hotel are minimal. However, dining options putside the hotel within the 1/8th mile vicinity, are a very nice diner, a Chili's, and perhaps another, i dont quite recall. The area is conveniently located near a mall, a Target store, other fast food eateries and very close to highway access for any commute. There was a very small 1-washer/1-dryer personal laundry area in the hotel. We stayed 8 nights and this personal laundry option was a real help! We packed light, so this was a real delight to not hqve to leave the property. There are also some small concession areas you can purchase light snacks and personal needs, for purchase at the front desk, a bit costly, but very convenient. For anyone also utilizing a rental vehicle, the hotel is so close to a gas station with very reasonable pricing, so if you need to fill up to return a full tank vehicle, that helps greatly. Overall, the experience was very nice.

I liked the property but wish they had a morning breakfast, Starbucks in a hotel just doesn't cut it.

Overall, while we found the hotel to be nice and clean, there were a few areas of concern that I would like to bring to your attention. Firstly, I would like to address the issue of the price we paid for our two rooms. We were under the impression that breakfast was included in the rate we paid, however, upon check-in, we were informed that it was not. It would have been helpful if this information was made clear during the booking process or mentioned explicitly in our reservation confirmation. We feel that breakfast should be included for the price we paid. Additionally, we were disappointed to find that there were no complimentary bottles of water provided in our rooms. While this may seem like a small issue, having access to water is a basic amenity that we have come to expect during our hotel stays. It would be appreciated if you could ensure that this oversight is corrected for future guests. On a positive note, I would like to commend your staff for maintaining a clean room for us. We found the cleanliness of the accommodation to be satisfactory, and we appreciate the effort put into it by your housekeeping team.

The only marriot courtyard that does not offer free breakfast

There was NO breakfast. They said that someone did not come in. They did say that they could SELL me a cup of coffee or tea. That should have been offered FREE as an apology for no breakfast maybe even a room discount now or for a future stay. I found a Starbucks when I left.

Staff was unhelpful, rude and uncaring. Bought the prepaid breakfast for 2 as it was advertised we would have access to the Bistro menu. When my wife and I attempted to get breakfast we only had a couple of options from nasty premade sandwiches or a pastry. Horrible bait and switch. My wife got sick 15 mins after eating said sandwich. I refused to eat. Didnt even use the 2nd breakfast voucher that i paid for because the food was so nasty. In addition the Bistro attendant was rude. Greeted me with simply "Whats up?" Yet greeted the next guest with a warm "Good morning Sir How can i help you?" Wish i got the same respect. Front desk staff was also rude, didnt care one bit about my issues and dismissed me. Its a shame that the staff was so rude here. Couldve been a great stay if it werent for them and the nasty food we were offered.

Very clean and friendly staff the breakfast was good but a long wait since it was only 1 staff

This is an okay stay! We were visiting Legoland. Its about a 10 minute drive, so very convenient. We also booked as we saw the location had a pool, hot tub, and restaurant and bar. Unfortunately, the hot tub was out of service, and the restaurant and bar offered very little options. Luckily, there are a few restaurants in walking distance. Customer service/staff were great! Cleanliness is A .

While the room was in good condition breakfast was a disappointment. Our room was booked for 3 but they only gave us breakfast for 2. They did not have coffee in the lobby or available if you did not have a voucher. Very disappointing!

Upon check-in we were told that breakfast was included with our stay. We rearranged our schedule to eat breakfast at the hotel. Woke up the next morning, went down to the lobby, and Barbara at the desk said breakfast was not included with our stay and was extremely rude about it. No apologies were given since we were given bad info when we checked in. Extremely rude. Should’ve stayed at the Hilton next-door.

Great place. I would say a 9.5 out of 10. Breakfast was great, just a really long wait. Lots of guests…weddings. Comfortable, safe, clean, priced competitively