Is parking available at the property?

Parking is available on-site and is free. However, it is limited, so guests are encouraged to arrive early.

What type of breakfast is offered and what are the serving hours?

Breakfast is available and is included for up to 2 adults sharing a guestroom in certain rate plans. Additional guests will incur breakfast fees. Specific serving hours are not provided.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Complimentary airport shuttle services are available upon request. Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms. Specific details about pool access features are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Madison (Junction Ridge), within a 15-minute drive of the University of Wisconsin-Madison and Camp Randall Stadium. It is approximately 10.4 miles from Alliant Energy Center and 1.2 miles from Capital Brewery.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool. Pool access is available from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

Holiday Inn Madison West - Middleton Hotel

Average nightly price at Holiday Inn Hotel & Suites Madison West - Middleton by IHG by month, last 12 months (USD)
Month	Average price
January	US$79
February	US$110
March	US$111
April	US$125
May	US$132
June	US$112
July	US$117
August	US$150
September	US$135
October	US$147
November	US$97
December	US$87

What guests think

At Holiday Inn Hotel & Suites Madison West - Middleton by IHG, travelers highlight a family-friendly indoor waterpark, generally clean, comfortable rooms, and a well-liked breakfast, with many noting friendly staff and conveniences like an attached restaurant and bar.

However, reviews repeatedly mention maintenance and cleanliness issues in the pool area, occasional feature closures, slippery floors, and inconsistent lifeguard attentiveness. Service is often warm, but some guests report slow or delayed check-in, sporadically unhelpful interactions, and noise from kids or pool-facing areas during busy weekends. The location is a quiet business-park setting near shopping and dining, a short drive to Madison attractions. Expect a lively, kid-focused stay with strong breakfast value and some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool/waterpark with slides and a hot tub is a major draw for families, and the attached bar/restaurant is convenient. Recurring concerns include feature closures, slippery surfaces, uneven lifeguard oversight, some maintenance/cleaning gaps, limited parking at times, and a coin laundry that frustrates.

Related guest reviews

10

Ian

11 Aug 2025

·

Stayed 1 night

The only thing I’d change is the tree (pillar) between the pool and the hot tub, it made it difficult to watch the kiddo while my partner and I relaxed. Also: yes, there is a hot tub, I don’t know why the listing doesn’t include it.

8

Kimberly

10 Aug 2025

·

Stayed 1 night

Only issue is not really enough parking. I had to circle the lot 4 times to find a spot after someone left.

8

Vinoth Joseph

9 Aug 2025

·

Stayed 7 nights

It was a good stay overall with nice breakfast everyday. One downside is if you are staying long ,the laundary is terrible with quarters to rely on and the condition of dryer was very bad. Other than that there is fun activites in the pool area for the kids.

8

Spencer

27 Jul 2025

·

Stayed 1 night

Pool was chaotic and the life guards on duty couldn’t have cared less

10

Alexander

27 Jun 2025

·

Stayed 1 night

The only thing you guys need to fix is the pool the floors were very slick and I saw I couple kids hit their head on the floor from slipping, one slide had no guard rails could be a huge liability, other than that it is a great little place for the kids

10

Krystle

18 May 2025

·

Stayed 1 night

Very upset the kiddie pool was closed when we got here and my young one couldn’t swim.

8

Kerry

12 Apr 2025

·

Stayed 2 nights

The hotels pool was awesome except the light that was hanging out from the Hot Tub I didn’t feel safe going in there with it like that. The hotel room was clean and beds are comfy but there was some wear and tear in the room. Shower and bathtub were perfect. Didn’t get to eat the breakfast since I was obsessed with hitting the cafes in Madison. Check in and check out staff were very pleasant.

8

Vicky

29 Mar 2025

·

Stayed 3 nights

We were in town for high school March Madness at the Kohl Center Thursday-Saturday. Perfect location, lots of amenities, great service, awesome restaurant. Really enjoyed our stay. Only concerns we had were the company around the pool area who were vaping, drinking, swearing and blaring music. Lifeguards were present, but did nothing about it. Lots of older teen horse playing in pool and holding each other under water- again no reaction from lifeguards.

10

Melanie

7 Jul 2023

·

Stayed 1 night

Clean hotel with nice modern updates, comfy beds, pool area was great for our family. Not too busy on a weekday. Some small spots of chipping paint on the toddler slides that need fixing before they get worse. The bigger slide was a lot of fun. Pool area was very warm. Breakfast was huge, a great deal. Not much going on in the area as it’s in a business park but there is a large mall area 3 min drive away.

8

Maggie

30 Dec 2022

·

Stayed 19,355 nights

The fan in the swimming area is very dirty and needs to be cleaned ASAP. Was also a bummer that the waterslide was shutdown for one of the days we were there.

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Cleanliness

Many guests found rooms clean with comfortable beds. Others reported inconsistent housekeeping and occasional unclean rooms or bathrooms, plus hallway odors.

Related guest reviews

10

Blanca

28 Oct 2025

·

Stayed 2 nights

Welcoming staff! Clean and comfortable room. Value

10

James

27 Aug 2025

·

Stayed 1 night

Our stay was great very friendly staff breakfast was good bed was very comfortable and the room was very clean

10

Terry

23 Jul 2025

·

Stayed 2 nights

Clean, comfortable hotel, nice breakfast. A very nice pool for parents with young children. About. 15 minute drive into Madison.(

8

Michelle

14 Jul 2025

·

Stayed 1 night

Loved location of hotel. Great amenities. Some cleaning issues. Dirty comforter, pool bathroom dirty towels and bugs

4

Brett

17 Jun 2025

·

Stayed 2 nights

Room was unclean, sock in the closet, food and crumbs under furniture, jetted tub was dated and stained. The pool was filled with rather ruckus youths. The equipment in the pool is dated and falling apart, boards coming off equipment with rusty nails protruding is not ideal for childs play.

6

Amy

3 Apr 2025

·

Stayed 1 night

The first room I was given ended up not being cleaned from the last guest. Food, glasses, bottles, dirty towels, debris all over carpet. Lucky they had another room available as they were pretty much completely booked. Location is good, overall quiet stay, nice pool area.

10

Hollie

1 Apr 2025

·

Stayed 1 night

We enjoy this hotel every time we visit. The staff is always friendly and helpful. The entire hotel is clean and tidy. The pool area is welcoming and clean.

4

Laurel

18 Mar 2025

·

Stayed 1 night

Unfortunately we had a horrible night stay due to being placed on the same floor as bunch of high schoolers during the state hockey meet. The noise was ridiculous and the pranks were obnoxious and late. I’ve tried three times to contact the hotel manager and have not even heard back. Very disappointing! Also, our bathroom was gross and has a hole in the wall that no one bothered to patch apparently.

6

Becky

16 Mar 2025

·

Stayed 1 night

The floor in the hallway and our room was not vacuumed. The halls smelled like smoke, the ice machine on our floor didn’t work, the garbage in the hall smelled like someone threw dirty diapers in it.

6

Bertha

1 Apr 2024

·

Stayed 2 nights

The room was just ok had a few issues with cleanliness and an unexpected lets just say.. bug I saw crawling on the floor our second day there. Although I had pictures front desk seemed unconcerned and I was told that bug wasn't what I thought it was! Hotel was busy on Friday so a lot of Nosie in the halls with kids slamming doors and running. Pool area wasn't as clean as we would have liked. Our first time visiting, and just disappointed. I don't wish to revisit!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, modern, and comfortable, with high ceilings and good beds. Downsides include noise near the pool or lobby, occasional maintenance issues (showers, AC, Wi-Fi), and some rooms running warm.

Related guest reviews

10

viviane

24 Jul 2025

·

Stayed 1 night

Great room, spacious? Comfortable bed

6

Lacey

1 Jul 2025

·

Stayed 1 night

The property was clean. The pool and hot tub were nice but not a big waterslide so not great for teens. The WiFi in our room was terrible. The sheets were stiff and itchy on the bed. Room was clean and quiet.

10

Tim

2 Mar 2025

·

Stayed 1 night

Very nice hotel! Room was huge for a king suite! Bed and pull out bed were super comfortable!

10

B

25 Oct 2024

·

Stayed 2 nights

I was surprised by how nice this place was for the price I paid. The room had a very high ceiling, so I couldn't hear much of anything in the room above. The bed was king sized and very comfortable, the room was huge and cozy. Staff was polite, helpful and professional. The pool was more of a small water park, which was a nice bonus. It felt like it could've been a little more clean but was nice. We didn't have a room overlooking the pool, which was good for us, but I thought for families with small kids, that could be nice. The hotel was in a nice, quiet, safe area, lots of shopping and dining options near by. I would stay here again. Overall very happy.

10

IRENE

8 Jul 2024

·

Stayed 1 night

The best Holiday Inn we have stayed before. Big room, clean, very high ceiling, new decors, comfy bed. Best breakfast. We didn’t use the pool but the pool has several tunnels and slides, kids will have so much fun.

8

Julianne

12 May 2024

·

Stayed 1 night

It was good with the exception of other guests on the balcony over the pool that were talking at 2 am and voices echoing throughout and loud in our room. Manager resolved it quickly. Overall nice room. Comfortable bed. Clean and spacious. I would ask for a room away from the water park.

10

Shelly

23 Mar 2024

·

Stayed 1 night

We were right next to the desk and it was extremely loud.

10

Kristy

7 Sept 2023

·

Stayed 1 night

Set back off the main street so it’s quiet. Has a wonderful restaurant attached also. Large, clean rooms with modern decor.

6

James

25 Jun 2023

·

Stayed 1 night

Room was ok. Shower had a cheap nozzle like from a dollar store compared to how nice the bathroom was made to look. Otherwise it was an acceptable room for the one night I needed it. Front desk women were very friendly and helpful.

10

Thorvald

14 Jun 2023

·

Stayed 1 night

The hotel is in business park, so there wasn't much to do around it. On the plus side the hotel had a restaurant and bar that were convenient. The location is a bit awkward to get to from the highway, but not bad. The room was clean, but we could really hear that crying baby in the next room in the morning.

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Service

Staff are frequently described as friendly and helpful, and issues are sometimes resolved promptly. Still, multiple reviews cite slow or delayed check-in and occasional rude or unhelpful interactions.

Related guest reviews

10

Sandi

19 Oct 2025

·

Stayed 1 night

We had another great stay at this property. Our room was clean. Staff was super. We enjoyed hanging out in the bar area too.

10

Jen

15 Jul 2025

·

Stayed 1 night

Hotel was very nice and clean. Front desk staff was very helpful and pleasant

2

tanya

2 Jul 2025

·

Stayed 1 night

We were suppose to check in at 3 and didn’t get our room until 5pm

8

Allenn

1 Jul 2025

·

Stayed 1 night

We drove about 2 hours from the Chicago area to see Morgan Wallen in Madison and chose this hotel due to proximity to the Camp Randall Stadium. It was about a 20 min drive to get there. The hotel was great and family friendly with a small indoor water park. The only hiccup of our stay was that our room was not ready during the 3pm check-in. We got there about 1:30pm hoping for an early check-in but was told our room would not be ready until 3. I asked if they'd let my family into the pool area and they said no problem and provided us with wristbands and an entry card. The staff was very welcoming and accommodating. Our room was ready closer to 4pm and we had a family suite overlooking the pool, which was really nice. The room was clean and comfortable. The ice machine was broken which was a bummer. They offered a great buffet style breakfast in the morning and the selection of food was pretty good! Check in was very fast and smooth as well.

10

Laura

15 Apr 2025

·

Stayed 1 night

The front desk guy was so nice and helpful. Breakfast was great and the pool was fun as always.

4

Alexander

3 Mar 2025

·

Stayed 1 night

Check in lady was rude as hell. No customer service at all. You could tell she was just pissed she was at work. Told us the bar was open on sunday. No bars were open all day

2

Colin

30 Sept 2024

·

Stayed 1 night

Chose hotel specifically for their 24 hr airport shuttle but when I tried to arrange it at the front desk they said they didn’t have a driver. They told us to arrange for a cab with Union Cab and they would pay for it (they have an account). When the taxi arrived, the night manager Vijay refused to sign off on it and was extremely unhelpful. He refused to call the manager or someone who could approve it and we were late getting to the airport because of that.

10

Kristy

2 Jun 2024

·

Stayed 1 night

Our neighbors were extremely loud after quiet hours. We had to call the front desk twice. I was happy with how they handled it.

6

Angela

26 Feb 2023

·

Stayed 1 night

Hotel was very nice but our room wasn’t ready until almost 5:00. We had to wait around for 2 hours w/ no way to know if our room was ready. I had to keep waiting in line at the front desk to ask about our room. It would have been nice if they could have called or text when it was ready. We could have been doing something else for 2 hours w/ our children instead of just waiting around the lobby w/ nothing to do.

10

Jill

31 Jan 2023

·

Stayed 1 night

Great check in, very friendly, helpful staff. Property was in good shape. Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Location

Set in a quiet business park near shopping and dining, with easy highway access. It is a short drive to central Madison and venues like Camp Randall.

Related guest reviews

10

Terry

23 Jul 2025

·

Stayed 2 nights

Clean, comfortable hotel, nice breakfast. A very nice pool for parents with young children. About. 15 minute drive into Madison.(

8

Allenn

1 Jul 2025

·

Stayed 1 night

We drove about 2 hours from the Chicago area to see Morgan Wallen in Madison and chose this hotel due to proximity to the Camp Randall Stadium. It was about a 20 min drive to get there. The hotel was great and family friendly with a small indoor water park. The only hiccup of our stay was that our room was not ready during the 3pm check-in. We got there about 1:30pm hoping for an early check-in but was told our room would not be ready until 3. I asked if they'd let my family into the pool area and they said no problem and provided us with wristbands and an entry card. The staff was very welcoming and accommodating. Our room was ready closer to 4pm and we had a family suite overlooking the pool, which was really nice. The room was clean and comfortable. The ice machine was broken which was a bummer. They offered a great buffet style breakfast in the morning and the selection of food was pretty good! Check in was very fast and smooth as well.

8

Yuri

26 Jan 2025

·

Stayed 3 nights

Nice location - proximity to highway, businesses around. The bedsheets could be cleaner.

10

Deborah

30 Nov 2024

·

Stayed 2 nights

It was our first visit to the area and Holiday West. Everyone was warm, friendly and always helpful. The rooms, lobby, bar and restaurant were clean and beautifully decorated for the holidays. The exterior was neat and clean. Breakfast was great with many tasty options. Holiday West is close to other eating and shopping establishments. Will definitely stay here again when in the area and will recommend it to friends and family.

10

B

25 Oct 2024

·

Stayed 2 nights

I was surprised by how nice this place was for the price I paid. The room had a very high ceiling, so I couldn't hear much of anything in the room above. The bed was king sized and very comfortable, the room was huge and cozy. Staff was polite, helpful and professional. The pool was more of a small water park, which was a nice bonus. It felt like it could've been a little more clean but was nice. We didn't have a room overlooking the pool, which was good for us, but I thought for families with small kids, that could be nice. The hotel was in a nice, quiet, safe area, lots of shopping and dining options near by. I would stay here again. Overall very happy.

8

Jennifer

23 Oct 2024

·

Stayed 2 nights

Great pool, good Location

10

Kristy

7 Sept 2023

·

Stayed 1 night

Set back off the main street so it’s quiet. Has a wonderful restaurant attached also. Large, clean rooms with modern decor.

10

Melanie

7 Jul 2023

·

Stayed 1 night

Clean hotel with nice modern updates, comfy beds, pool area was great for our family. Not too busy on a weekday. Some small spots of chipping paint on the toddler slides that need fixing before they get worse. The bigger slide was a lot of fun. Pool area was very warm. Breakfast was huge, a great deal. Not much going on in the area as it’s in a business park but there is a large mall area 3 min drive away.

10

Thorvald

14 Jun 2023

·

Stayed 1 night

The hotel is in business park, so there wasn't much to do around it. On the plus side the hotel had a restaurant and bar that were convenient. The location is a bit awkward to get to from the highway, but not bad. The room was clean, but we could really hear that crying baby in the next room in the morning.

10

Ellaina

19 Mar 2023

·

Stayed 2 nights

Shopping nearby

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Dining

Breakfast is widely praised for quality and selection. The attached Italian restaurant and bar get mixed feedback, with some finding them tasty and convenient while others note closures, service lapses, or limited options.

Related guest reviews

8

Priscilla

19 Oct 2025

·

Stayed 4 nights

We loved it. The breakfast was great and we loved that it went until 10 am. Everything was so fresh. We came from a different time zone so we needed a bit more time to sleep in. House keeping was polite and respectful. When we needed more trash bags or just cleaning in general, they were able to make it happen.

10

James

27 Aug 2025

·

Stayed 1 night

Our stay was great very friendly staff breakfast was good bed was very comfortable and the room was very clean

10

Staci

20 Jul 2025

·

Stayed 1 night

Came up for the Coldplay concert. Room was spacious and clean....check in/ out quick and easy. Friendly staff. Bartender in bar ( by restaurant) was excellent and friendly. Food in restaurant was iver priced in my opinion and no vegan options. Definitely would stay here again

10

Jessica

8 Jul 2025

·

Stayed 2 nights

Friendly staff. Yummy breakfast. Thank you.

10

Robin

6 Jul 2025

·

Stayed 2 nights

Very nice swimming pool. Very good breakfast.

8

Jenasha

9 Jun 2025

·

Stayed 1 night

Excellent friendly staff. Rooms were fantastic and the kids loved the swimming area. The only downside was the restaurant attached. Food was bland but the server was attentive and kind. Will definitely be back, however will be eating off property.

10

jennifer

20 Apr 2025

·

Stayed 1 night

Breakfast was awesome. Checking was a piece of cake. Been here before and will come back!

4

Connie

3 Mar 2025

·

Stayed 1 night

Bar and restaurant were both closed. We chose this hotel because we wanted convenience and we did not get it.

4

Alexander

3 Mar 2025

·

Stayed 1 night

Check in lady was rude as hell. No customer service at all. You could tell she was just pissed she was at work. Told us the bar was open on sunday. No bars were open all day

10

Jacqueline

6 Nov 2024

·

Stayed 1 night

Great hotel, and excellent pool area for my grandson! The restaurant on site Benvenwas, i’ve been to a couple other Benvenuotes that were always good. However, this one both the food and the service was terrible

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $100	2 $97	3 $103	4 $103	5 $104	6 $233	7 $239
8 $98	9 $99	10 $111	11 $112	12 $112	13 $126	14 $201
15 $102	16 $102	17 $102	18 $101	19 $89	20 $102	21 $104
22 $85	23 $86	24 $86	25 $87	26 $102	27 $224	28 $173
29 $84	30 $84

Holiday Inn Hotel & Suites Madison West - Middleton by IHG

Prices for Holiday Inn Hotel & Suites Madison West - Middleton by IHG

Monthly average prices

About this property

Location

Room options

Premium Room

Standard Room, 2 Queen Beds (Top Floor)

Standard Room

Suite, 1 Bedroom

Standard Room, 2 Queen Beds, Pool Access

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds

Standard Room, 1 King Bed (Top Floor)

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Roll-In Shower (Communications)

Suite, 2 Bedrooms

Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Guest reviews of Holiday Inn Hotel & Suites Madison West - Middleton by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Hotel & Suites Madison West - Middleton by IHG

Considering this hotel for your Madison trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $157	26 $155	27 $126	28 $108	29 $100	30 $104	31 $104