Residence Inn by Marriott Charlotte Northlake

Pool and relaxing area

had the free breakfast that was ok. I have Tesla. Tried to plug it in and it did not appear to engage. The nozzle on the Tesla unit was different than I am aware of. I need to check with Tesla dealer to see if I did not understand something. The place is new and unit was reasonable.

Nice quiet room, but parking lot was full. I think there was a gathering going on so I'm guessing parking is usually better.. just a busy day I guess. Good location with Dunkin & JJ just across the parking lot. Right of Rt 77 so easy travel stop.

We loved our room. It was very clean and the kitchen area was perfect . When booking on Expedia the site the pool would be open during our stay but was not open. Pool was a deciding factor choosing this facility. Very disappointing.

Rooms were excellent very clean pool area was very nice! Staff that checked me in were super friendly but night shift not so much! Actually were down right rude!!!

The hotel was very easy to get to and free self-parking was close. It's located near shopping and restaurants. You can be in downtown CLT or other areas in 15 minutes but avoid the crowds after a day out. Staff was very friendly!

We stayed in a Courtyard by Marriott the night before in another part of town. This location was not as well maintained or clean. We tried to get a drink at the bar but there was only one person and she was also cooking. They had a large group and hotel did not staff appropriately. Location was a little sketchy.

The staff that we did see for the most part was great...they did close the bar area which made no since there was a family reunion going on alot of people was out of town and one of the staff said due to limited people in the hotel which was confusing. They have a great lounge area having a place to get food and drinks would have been a plus

Parking is minimal, clean room, a little mold in the shower

Pool was closed, drained and what little water was left was already green when we arrived. I was not aware that the pool would close midway through September even though the outside temp was still 90 degrees and sunny.

The cleanliness of the room was amazing

Vomit left on the floor all night in the lobby, bugs in the room, extremely noisy over my head .

They need to use Clorox in the bathroom because there was mold in the shower and the noise from the street was constant at night

Residence Inn typically delivers a consistent experience. This hotel was clean, well cared for, fairly new. Residence Inn is not a high end hotel, but it's good for those who need more space and a place for their pet to sleep.

Great staff. Nice property. Cleanliness was good, but could have been better.

The property was beautiful! However, when I entered my hotel I noticed it was a lot of hair in the shower that didn’t get cleaned up at all. This hair was also all on the floors and in the bathroom too. Besides that everything else was nice.

Room was clean

Great stay! Our studio room was very roomy, comfortable and most importantly extremely clean. The staff was friendly. Good restaurant next door for dinner and complimentary breakfast at the hotel. Would stay again!

Parking is minimal, clean room, a little mold in the shower

Property was well located, clean and staff very friendly and professional. I didn’t realize until I was headed to bed that the deadbolt didn’t work on room 318 but thankfully it was a safe environment, room was spacious and very clean and comfortable so no complaints except not being able to secure my door after hours. 💕

The location and easy access to main highways was a key factor for us, the staff provided us great service and the beds are 10 out 10, me and my wife have back problems and we truly enjoyed sleeping in their beds.

Still has an air conditioning issue but still ok

The room was great, we appreciated the kitchen and full-sized refrigerator and freezer for drinks and leftovers. The only drawbacks we had were that the A/C was very loud and the bathroom vent didn't work. The bathroom looked very nice but the shower stall design allowed for water to splash out onto the floor and there was a puddle after two showers.

Nice hotel and staff. Good location Some outside traffic noise could be heard from my room.

Issues with provided internet and tv services slow and non functioning at times

Stay was amazing! Location was awesome! I stayed in the King suite and I loved everything about it!

Room was wonderful! Bed super comfy! Front desk service super nice! Buttttt the outside noise was super loud! You could hear everything! There was only 1 towel and 4 washcloths in the room called downstairs since there was 4 of us and they only brought us 1 towel

Great stay! Our studio room was very roomy, comfortable and most importantly extremely clean. The staff was friendly. Good restaurant next door for dinner and complimentary breakfast at the hotel. Would stay again!

The hotel and all of the staff were absolutely outstanding. The location was great for the ACC Tournament. However, the internet and TV channels available were horrible.

This was the second stay in 3 weeks at this hotel. First stay was good, no issues. The second stay was a terrible. Thermostate was broken, air conditioning didnt cool the room so it was hot, the air conditioner was very loud. Beds were not conformable and had to have been as ild as the hotel, dame with the pillows. The door to the room was broken and coming off of the hinges so I had to slam it to get it to close. Paint was peeling and falling off of the ceiling in the bathroom. Sink would barely drain. The stay was not good at all.

Room was great.... but arrived at normal check-in time no room availability....had to get ready for a wedding we were attending in the public bathroom because there was no room available. Staff attitude was "your problem not ours"

We checked in at 8:30 on May 9 & the front desk guy was not friendly at check in. I asked him if he could provide us rooms next to each other he said he can’t. He was rude & didn’t care about our request. It was a family stay with 3 senior citizens and 2 children. Both rooms were in opposite direction. Moreover, the rooms he assigned us were not clean so we had to ask for different ones. Very poor service, never experienced anything like this before.

The lady at the reception desk was extremely nice and friendly. The room was very nice and comfortable.

The staff is kind and professional. I will definitely be coming back!

I arrived on 5/9/25 for check-in and I was told my reservation had been cancelled by the “system” and the property was oversold. After traveling 7.5 hours, I initially attempted to appeal to the guy at the front desk and explain that I was not contacted by the hotel and that my reservation was still active on my Expedia app. He was very dismissive and shrugged “thats the problem you booked through a third party,” as he carelessly handed my cards back to me without an apology or signs of empathy. He also said he had no contact information shared from Expedia to alert me of any issues. When I asked him to assist with finding other accommodations and a manager he replied “I’m it and there is nothing I can do.” He basically blamed me for booking through Expedia and failed to provide an alternative solution. Within 5 minutes, another customer was able to check in and get a room (I know this to be true because I actually know the person)…so much for oversold rooms!!! I became very upset and began to let him have it, it was only after that point when the other people in my travel group asked questions did he even attempt to “pretend” to call around for accommodations for me and my family. He was otherwise rude , dismissive and condescending. I travel to Charlotte very often but I will never book with this property again. I called the manager and left a message and have not received a return call, however I will escalate my concern to corporate.

Upon arrival I was ignored, and everyone’s attitude at the desk were unwelcoming and unfriendly. I went upstairs to my room, it was a decent and cute space for a solo stay. However, the WiFi was down all night the first night. And the pool was not open as advertised. It was going to be a nice, sunny, hot weekend and I was looking forward to a pool. I purposely looked for a hotel with a pool, and was highly disappointed. Their so called “snack bar” was very poorly stocked. And they tried to double charge me upon check in as well. Along with the ice machine not working on my floor it was just an overall unpleasant stay especially for the amount I paid.

Tonya guest service was awesome

This hotel is my go to in Charlotte.. The rooms are always clean and comfortable and the customer service at the front desk is awesome.

Great room. Good breakfast. Awesome staff.

Showed up after a long day of travel to be told, “We have no room for you.” I showed the desk clerk our reservation confirmation and was told again, “We have no room for you.” After some back and forth (It wasn’t sinking in for me) the clerk said, “We gave your room away.” This was at 9:30pm. We were exhausted and now had no place to sleep. I’ve been a Marriott Bon Voy member for decades, military member, and am done! I switched to Hilton that evening (after finding a new hotel.

Loved my stay! Clean, kitchen was nice, and it was in a quiet part of town. I also liked that a restaurant was easily walkable, along with a Dunkin.

Nice quiet room, but parking lot was full. I think there was a gathering going on so I'm guessing parking is usually better.. just a busy day I guess. Good location with Dunkin & JJ just across the parking lot. Right of Rt 77 so easy travel stop.

Nice hotel and staff. Good location Some outside traffic noise could be heard from my room.

Very nice hotel to stay at, I came here for the NHRA nationals in Concord. Quiet, easy parking, convenient place to stay that is not far from the track, I will definitely be staying here next year.

The hotel was very easy to get to and free self-parking was close. It's located near shopping and restaurants. You can be in downtown CLT or other areas in 15 minutes but avoid the crowds after a day out. Staff was very friendly!

Good location no far from attractions r resturants

Stay was amazing! Location was awesome! I stayed in the King suite and I loved everything about it!

We stayed in a Courtyard by Marriott the night before in another part of town. This location was not as well maintained or clean. We tried to get a drink at the bar but there was only one person and she was also cooking. They had a large group and hotel did not staff appropriately. Location was a little sketchy.

Location

Great staff. Clean room. Easy access to the highway and dinning.

Breakfast was good - had a good referral from the front desk as to where to get an evening meal

It was a very nice. The only problem it did not include breakfast for the price!

This was a good place to stay, overall. The restaurant didn't have any clean tables despite the fact that we were the only people there.

Very clean, good breakfast, and good customer service!!! I will for sure stay again!!

Great stay! Our studio room was very roomy, comfortable and most importantly extremely clean. The staff was friendly. Good restaurant next door for dinner and complimentary breakfast at the hotel. Would stay again!

It was a very comfortable stay. The bed was comfy. I wish there was a bigger trash receptacle in the kitchen. Since it is a full size kitchen and we thoroughly used it. It was spacious enough and pretty clean. Nice price for the stay and amenities. P.S. breakfast was very nice on the weekend. Weekday’s breakfast was quite sparse.

We stayed in a Courtyard by Marriott the night before in another part of town. This location was not as well maintained or clean. We tried to get a drink at the bar but there was only one person and she was also cooking. They had a large group and hotel did not staff appropriately. Location was a little sketchy.

Great room. Good breakfast. Awesome staff.

The staff that we did see for the most part was great...they did close the bar area which made no since there was a family reunion going on alot of people was out of town and one of the staff said due to limited people in the hotel which was confusing. They have a great lounge area having a place to get food and drinks would have been a plus

We stayed for 2 weeks. Upon checking in our reserved room was not available. We had to stay in another room that was not the suite I reserved for the first night. We were moved the next day. We were not given the complimentary drink that is a part of being VIP Gold with hotels.com. Halfway through our stay my entry card stopped working and I got a bill indicating I had checked out. My husband’s entry key was still working. No one could tell me why it happened or why the bill was cut off and sent to me me as if I only reserved until May 9 rather than May 15. Overall the place was nice. The breakfast was not bad. The coffee was not good. The beds were comfortable and space in the suite with seperate room was very nice. There was a front desk clerk named D. who was very helpful and friendly.