Does the property allow pets?

Yes, pets are welcome at the property.

What are the check-in and check-out times?

Check-in is at 15:00, and the front desk is open 24/7 for assistance.

What accessibility features are available for guests with disabilities?

The property has an elevator/lift for easy access.

Where is the property located in relation to key landmarks?

The property is located in Polanco, Mexico City, approximately 5 km from the city center and close to Avenida Presidente Masaryk.

Are children allowed at the property?

Children are allowed at the property, but specific age policies are not mentioned.

Kukun Homero Polanco

What guests think

At Kukun Homero Polanco, travellers praise the safe, walkable Polanco location and generally friendly staff, while noting very clean spaces alongside some recurring downsides like thin walls, inconsistent housekeeping, and occasional bathroom odors.

Guests appreciate practical amenities such as a gym, a rooftop terrace with views, and self-service laundry, though on-site parking is not provided. Rooms feel comfortable and contemporary, but several reviews note small balconies or layout quirks and a few AC placement issues. Expect an apartment-style stay that’s convenient for exploring, with comfort first and some minor trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews mention a gym, a rooftop terrace with views, and self-service laundry. Parking is not on site; nearby paid options or street meters are used.

Related guest reviews

10

Laura

Oct 4, 2025

·

Stayed 15 nights

La cocina es perfecta para una sola persona, el gimansio está bien equipado y hacen limpieza una vez a la semana. Muy buena opción para viaje de negocios.

10

alejandra troyce

Mar 13, 2025

·

Stayed 1 night

El hotel no tiene estacionamiento pero hay uno a una cuadra que está muy bien de precio

10

Ricardo

Mar 11, 2025

·

Stayed 1 night

Parking is a bearable challenge.

10

patrice

Nov 11, 2025

·

Stayed 8 nights

excellent place, very clean, friendly staff, surprising gym, close to everything

10

Alejandra

Jun 14, 2025

·

Stayed 3 nights

Hotel is in a safe neighborhood. Shopping and dining options within walkable distance. Not a lot of street vendors if you are looking for food trucks but there is a lot of restaurants, not authentic mexican food; more upscale. Walmart in walking distance. There is a taco stand about 2 blocks away that is open very late. The rooms were very clean and nice. They have free community washer and dryers on several floors and also provided detergent. The rooftop was the perfect touch. You can get a great mountain view. Front staff was very helpful. Would stay again.

10

Fernando

Sep 29, 2025

·

Stayed 6 nights

El gimnasio es austero pero tiene lo necesario para hacer una rutina ligera. La habitación estaba muy bien solo había un pero… el olor de drenaje de la regadera era algo fuerte y no era muy agradable, había que cerrar la puerta para que no saliera el olor, pero solo era en un baño el otro estaba perfecto.

10

Lina

Dec 1, 2025

·

Stayed 5 nights

Everything looks like pictures. Beds were comfortable. Building has pretty good amenities included (gym, laundry, roof top, coffee, intelligent elevators and safe door locks).

10

Juan-Carlos

Jul 2, 2025

·

Stayed 2 nights

Well located, nice / new / functional rooms. The staff is very friendly and they are 24/7 ready to help you any time. There are meterage parking spots just outside the building and the area is extremely safe (great for walking around ). I wen there my my wife and a daughter and both rooms were excellent

10

Ghercy

Aug 6, 2025

·

Stayed 2 nights

Excellent Place! Only missing a free parking lot!

10

Alfred

Nov 7, 2025

·

Stayed 6 nights

The accomodation is easy to find and clean. Check in was done online and you receive a code for doors so no keys required. The only thing is everything is in Spanish and only some staff speaks English. The area is safe with lots of restaurants and shops within 15 minutes level walk. Kitchen is basic and there was no pans provided. There is a gym and a roof top terrace with great view. We enjoyed our stay and would definitely choose this accomodation if we visit Mexico Duty again.

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Cleanliness

Most guests report very clean rooms, but several note bathroom drain odors and inconsistent housekeeping (missed service, slow trash pickup, and infrequent towel or linen changes).

Related guest reviews

4

Martin

Jul 16, 2025

·

Stayed 3 nights

The room did not match the pictures on the booking, it was dirty on arrival, there was no housekeeping service or room service, no trash pick up or fresh towels provided during entire stay.

10

Canjanika

Nov 17, 2025

·

Stayed 3 nights

Staff was extremely pleasant, helpful and very accommodating. Room was very clean and spacious enough for myself and my friend.

8

Ruben

Jul 8, 2025

·

Stayed 2 nights

No hacían el aseo y falta personal por horas, había fuerte olor a caño en el baño y por ende en toda la suite

8

Cecilia

Nov 9, 2025

·

Stayed 2 nights

Habitación muy limpia y ordenada

8

JAVIER

Apr 16, 2025

·

Stayed 2 nights

La ubicación es muy buena, excelente comunicación, hace falta limpieza en el edificio, aunque la habitación estaba bien.

6

Cecilia Teresa Moreno De

Sep 27, 2025

·

Stayed 2 nights

Tienen un problema con la cañería del baño o algo, pero el olor que había en el baño era demasiado desagradable, era prácticamente tener una cloaca ahí. Del resto estuvo bien.

8

Sonia Catalina

Sep 14, 2025

·

Stayed 2 nights

Muy bien ubicada. Solo que al abrir el cajon de cuchillos había uno que no estaba limpio, y me hizo pensar que quien sabe como estaría lo demás.

10

Jerardin Maria

Aug 7, 2025

·

Stayed 1 night

Clean bed and bath

10

Monica

Jul 9, 2025

·

Stayed 3 nights

Great apartment. Clean and spotless. Has all amenities for a pleasant stay. Good location.

2

JOHANN

Oct 31, 2025

·

Stayed 4 nights

Duré 4 noches. no cambiaron sabana, no cambiaron toallas hasta que nos quejamos. un solo pod de cafe hasta que nos quejamos. entraron a "tender la cama" pero ni recogieron o barrieron el piso. El personal nos dió soporte pero estuvo claro que la pòlitica del hotel es estricta y mala.

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Rooms

Comfortable, contemporary units with good beds and some balconies. Recurrent remarks include thin walls or sound transfer via connecting doors, smaller-than-expected layouts in some units, and a few AC vents blowing directly onto beds.

Related guest reviews

10

Maryelle

Nov 14, 2025

·

Stayed 7 nights

La cocina esta completamente equipada, el balcon con vista a la cuidad, pantalla grande, cama muy cómoda, y, sobre todo seguridad 24 h. Las paredes son de tabla Roca, asi que se escucha los vecinos.

2

DANIELA ELISABET

May 5, 2025

·

Stayed 3 nights

The walls in this hotel are paper-thin. You can hear everything from the neighboring rooms—alarms, music, conversations, even doors opening and closing. It’s like sleeping in a shared dorm with no privacy. Unfortunately, I booked this place without reading the reviews. Don’t make the same mistake. After two sleepless nights, I had to leave early and book another hotel—paying twice for the same night just to get some rest. When I explained the situation to the front desk, I was met with complete indifference. No eye contact, no apology—just a flat “Yes, we’ve heard that complaint before; we’re taking steps to fix it.” In reality, there was no sign of any action—no maintenance, no alternative rooms, nothing to suggest the issue is being addressed. The location is convenient, and the facilities are average. But unless you plan on staying awake your entire trip, I strongly advise looking elsewhere.

10

Jennifer

Dec 3, 2025

·

Stayed 4 nights

The room was very comfortable for our stay. The front desk staff was always friendly and courteous. Enjoyed having two balcony spaces to let in fresh air and the TV with streaming apps. The location was also great, in a safe and quiet neighborhood near many restaurant in walking distance.

10

Ana Sofia

Oct 11, 2025

·

Stayed 22 nights

Es una de mis instalaciones favoritas. Definitivamente volvería a hospedarme aquí. Sobre todo el trato y atención de Santiago es impecable. La limpieza y las chicas de limpieza súper atentas a todas las necesidades del huésped. Me gustó muchísimos y los departamentos están preciosos, un poco chicos pero todo bien.

10

Esmeralda

Oct 13, 2025

·

Stayed 2 nights

El personal es muy amable y siempre con muy buena actitud. Un excelente servicio. Del loft me tocó el mismo que en mi RSV anterior y solo cambiaría que al tener puerta para compartir con la habitación continua, los ruidos de puertas, regaderas y demás no este aislado. Esto llega a ser molesto.

10

Charranyaa

Oct 6, 2025

·

Stayed 2 nights

Loved the natural lighting.

10

monica

Aug 10, 2025

·

Stayed 1 night

EN GENERAL LA HABITACIÓN EXCELENTE, MODERNA Y DE BUEN TAMAÑO

8

Kemi

Sep 1, 2025

·

Stayed 8 nights

The hotel room pictures showing on Expedia is deceitful. Balcony is very small. Communication is terrible. There was no response when I contacted them on WhatsApp. I was expecting to get the city view from a higher floor. However, they gave me the room on the 2nd floor. Unfortunately, I didn’t enjoy the stay.

8

Maria

Aug 15, 2025

·

Stayed 5 nights

What we liked during our stay was the location close to everything we wanted to do. What we didn't like was the AC unit placed so low the air flow was very uncomfortable. Even adjusting the vent and flow it is so low, we felt the air on us! Trash accumulates and doesn't get picked up until the 3rd day.It should be picked up daily or change the size of the very small trash cans. The table and chairs in eating/kitchen are were heavy metal difficult to move and the chairs were very uncomfortable.

2

Olivia F

Jan 26, 2026

·

Stayed 1 night

Walls are paper thin and you can hear the conversations of the guests next door and all of the street noise. Their customer service is nonexistent you have to go back and forth on text via WhatsUp. Won’t recommend or stay here again

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Service

Staff are frequently friendly, attentive and helpful, with straightforward digital check-in. However, responsiveness can be uneven (late room readiness, WhatsApp communication gaps, strict housekeeping policies) and a few instances of rudeness or unfulfilled promises.

Related guest reviews

2

Brando

May 27, 2025

·

Stayed 2 nights

Habitación le falta cortina y la luz no te deja dormir. La puerta entre la sala y la habitación no cierra y se abre sola. El personal de la noche promete late check out y en la mañana te obligan a irte antes porque sino te cobran. Porque resulta que el recepcionista no anoto su promesa.

10

Canjanika

Nov 17, 2025

·

Stayed 3 nights

Staff was extremely pleasant, helpful and very accommodating. Room was very clean and spacious enough for myself and my friend.

10

brij bhushan

Oct 17, 2025

·

Stayed 4 nights

Excellent location . The size of the apartments was nice and front desk very polite and helpful. Overall great stay

6

VERONICA LETICIA

Aug 18, 2025

·

Stayed 1 night

LLEGAMOS Y NO ESTABA LISTO EL DEPTO, Y ME MOVIERON A OTRO IGUAL PASO LO MISMO Y FINALMENTE ME ACOMODAARON EN OTRO PERO SI FUE UN MOMENTO INCOMODO ANDAR BUSCANDO DONDE NOS IBAN A ACOMODAR

10

Vialmi

Oct 17, 2025

·

Stayed 3 nights

So many shops restaurant. Staff 24 hours.

10

JOSE M

Nov 15, 2025

·

Stayed 6 nights

Polanco es la mejor zona de la CDMX restaurantes, tiendas, museos, arquitectura, caminar seguro por la gran ciudad. Kukun Inspire te hace sentir un vecino de esta fantástica zona llamada Polanco. El personal de Recepción es super atento y siempre dispuestos a brindar los mejores tips. Volveremos a Kukun Inspire

8

Israel Ivan

Oct 26, 2025

·

Stayed 3 nights

No room service. No change of towels No one advised that you have to do your own laundry Not on web site nor at check in Front desk personnel were not helpful and very rude

10

Alfred

Nov 7, 2025

·

Stayed 6 nights

The accomodation is easy to find and clean. Check in was done online and you receive a code for doors so no keys required. The only thing is everything is in Spanish and only some staff speaks English. The area is safe with lots of restaurants and shops within 15 minutes level walk. Kitchen is basic and there was no pans provided. There is a gym and a roof top terrace with great view. We enjoyed our stay and would definitely choose this accomodation if we visit Mexico Duty again.

2

Olivia F

Jan 26, 2026

·

Stayed 1 night

Walls are paper thin and you can hear the conversations of the guests next door and all of the street noise. Their customer service is nonexistent you have to go back and forth on text via WhatsUp. Won’t recommend or stay here again

10

Jose Luis

Oct 22, 2025

·

Stayed 4 nights

The staff gave us the best recommendations

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Location

Widely praised Polanco location: safe, walkable, and close to restaurants, shops, and museums.

Related guest reviews

10

Jorge

Apr 19, 2025

·

Stayed 3 nights

Muy segura la zona

10

Monica

Jul 28, 2025

·

Stayed 3 nights

Walking distance to everything and very safe

10

Dina

Dec 5, 2025

·

Stayed 1 night

Excelente ubicación!! El personal muy amable y la logística para el ingreso fue impecable. Súper recomendado!! Para quienes necesitan hacer gestiones consulares en la embajada de Venezuela, es perfecto. Está a 5 min caminando, la zona es muy segura y tiene de todo cerca.

10

Jose

May 26, 2025

·

Stayed 6 nights

New and great location

10

Jennifer

Dec 3, 2025

·

Stayed 4 nights

The room was very comfortable for our stay. The front desk staff was always friendly and courteous. Enjoyed having two balcony spaces to let in fresh air and the TV with streaming apps. The location was also great, in a safe and quiet neighborhood near many restaurant in walking distance.

10

Luis Antonio

Jul 17, 2025

·

Stayed 1 night

Muy buena relación costo/beneficio y excelente ubicación en polanco

10

Ruth Mariela Aguilar

May 28, 2025

·

Stayed 1 night

Excellent location, nicely furnished and very convenient

10

Monica

Jul 31, 2025

·

Stayed 4 nights

Excelente ubicacion en Polanco

10

Juan-Carlos

Jul 2, 2025

·

Stayed 2 nights

Well located, nice / new / functional rooms. The staff is very friendly and they are 24/7 ready to help you any time. There are meterage parking spots just outside the building and the area is extremely safe (great for walking around ). I wen there my my wife and a daughter and both rooms were excellent

10

Ricardo

Mar 1, 2026

·

Stayed 4 nights

Great location, clean units

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Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $147	17 $137
18 $123	19 $132	20 $125	21 $141	22 $148	23 $162	24 $175
25 $175	26 $175	27 $194	28 $457	29 $521	30 $590	31 $623

Su	Mo	Tu	We	Th	Fr	Sa
1 $495	2 $229	3 $198	4 $157	5 $169	6 $159	7 $172
8 $151	9 $146	10 $201	11 $198	12 $160	13 $174	14 $164
15 $160	16 $144	17 $138	18 $143	19 $164	20 $167	21 $183
22 $178	23 $157	24 $176	25 $174	26 $202	27 $162	28 $139
29 $124	30 $170

Kukun Homero Polanco

About this property

Location

Guest reviews of Kukun Homero Polanco

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Kukun Homero Polanco

Prices for upcoming dates