Bakour Punta Cana Suites

First time staying at this resort, had a great time. Staff are all friendly and helpful. Room had an issue with the shower draining. For only having 1 buffet, the food was great! They change up the menu every night so we had something different every time we ate which was very nice. The private beach is amazing, pool is very clean. Only thing we had issues with was the gym, equipment can use upgrading.

The staff, facility and experience was wonderful. There was some issues with the room which took two days to fix but they were fixed. The hotel website boast of a disco, gym, night entertainment and daily activities. NONE OF WHICH ARE TRUE. Though the main building is beautiful and the staff can offer connections/ contacts for where to find entertainment, the hotel is currently under construction. Also, your sharing the space with local tenants who live or reserved a bnb. There are two restaurants on site. The Japanese one is NOT apart of the inclusive experience. The other serves B-L-D at specified times and closes at 10pm for the day. You can get food from a bar by the pool until 11pm. There are PLENTY of activities to do AT A COST. Overall, the Bakour was nice. Can't wait to see it once it's complete.

The staff is amazing. Resort is small has 1 buffet and 1 restaurant that rotates themes If your looking for a quite stay with minimal details and not looking for onsite entertainment this is a good place We were only caught off guard that we booked all inclusive and when we got there was told our package didnt include all inclusive and had to pay an additional fee

We had an amazing stay here. The apartment was clean, spacious, and fully furnished, with a large, beautifully arranged terrace that made relaxing outdoors a real pleasure. The staff were friendly, professional, and incredibly helpful, whether at the reception, restaurants, or bars, everyone went out of their way to make the experience enjoyable. The food was excellent throughout the day, offering great variety and quality. The beach and pool area were lovely as well; not crowded or noisy, which made the whole place perfect for relaxing. Overall, I highly recommend this place for anyone looking for comfort, great service, and a peaceful atmosphere.

Let’s start by saying this resort is in no way a five star stay. The rooms are clean but lack the extras that make a five star resort a five star. There is no phone in the room, the resort forces you to use what’s app. It’s annoying. The restaurants lacked selection and weren’t always available. The use generic liquor and it was awful. The beach was surrounded by boat docks making the water muddy and gross. All the beach chairs were broken. The spa was okay but again lacked the special things that make a five star resort special. It was not at all the experience we paid for.

As several other reviews stated, the area around the resort does seem a little concerning for travelers. Bakour is a smaller resort as you could probably walk from the front desk to the back of the resort to the beach bar in five minutes. The resort itself felt very safe. The housekeeping service came daily to tidy up. We were unable to call the front desk with requests as our phone was not even connected or able to be connected to the jack on the wall. The water also stopped working in our room on the last day. They were able to get the issue resolved reasonably quickly, but unfortunately it was already time for us to leave for the airport. My partner LOVED the chicken at every meal at the buffet. The website for the resort states there is entertainment, but we didn’t see it any night we were there. We messaged our concierge to inquire about if there any activities or entertainment and were never given a response. Our nightly routine became going to the beach bar at night. The bartender down there was awesome and remembered our drink order everytime he saw us. We also booked a couple of excursions through Manuel who sits in the front lobby. We highly recommend the La Hacienda tour. We also did a tour of Santa Domingo that was good for site seeing in the city and to provide a different view of the DR outside of the resort area. Overall, we enjoyed our stay at this small low-key resort.

Just a beautiful resort!! No nightly shows but we went on a VERY slow week. Beach is beautiful but NO way swimable!! Murky and stinky kelp etc but not the resorts fault.. Staff was AMAZING everywhere!!! Smaller resort so very "walkable" for someone as myself with a disability. I do not recommend for anyone looking to "party, party, party". Relaxation you will be given here for sure :-) Staff is GREAT!!! Property VERY clean and maintained

A/C in the rooms not effective. Food and Liquor Choice of Variety very limited. Other than the pool not other facilities for activates. No working phone to the reception, poor wifi, limited food menu and Varity, feels repeating the same thing over and over. Staffs are very good, big rooms, no idea why a full kitchen for a all inclusive resort.

Clean rooms and great staff! But… the neighborhood getting in was awful, just know it is behind closed gate so safe ! The noise at night was extremely loud out till early in am! Pools are beautiful!

The Hotel is small but fantastic, food is really good, the staff is amazing, went we arrive the neighborhood looked a little sketchy but is actually fine,

Très grande suite, propre.

We had an amazing stay here. The apartment was clean, spacious, and fully furnished, with a large, beautifully arranged terrace that made relaxing outdoors a real pleasure. The staff were friendly, professional, and incredibly helpful, whether at the reception, restaurants, or bars, everyone went out of their way to make the experience enjoyable. The food was excellent throughout the day, offering great variety and quality. The beach and pool area were lovely as well; not crowded or noisy, which made the whole place perfect for relaxing. Overall, I highly recommend this place for anyone looking for comfort, great service, and a peaceful atmosphere.

Todo limpio, el recibimiento magnífico.

The room was spotless. The staff made everyone feel like family. Small place with so much character. The food was simple, fresh and delicious. A few of the buildings do not have elevators, so that may be an issue for some. The beach was clean and calm.

muy limpio todo y buena atención

Thank you to all the workers here who are so friendly and sweet. Barista is amazing. Front doorman is amazing. Food was great. Pool was clean. Rooms were clean.

Clean, very friendly staff 10 out of 10

Our flight was significantly delayed and then cancelled. We booked Bakour late in the day as an affordable option to spend the extra night while we waited for the new flight we booked the next day. After a very long day we finally made it to the hotel, and what a welcome surprise. Nairoby and Willy at the front desk were so kind and helpful. Having only booked about an hour before arriving there was some question about our reservation, but it was quickly resolved. Expedia’s listing wasn’t completely accurate (about breakfast being included) but Willy and Nairoby helped us modify our reservation so we didn’t have to worry about meals for our family. I didn’t get the Bellman’s name but he was also so lovely and helped us make sure we had linens for the sofa bed for our young child. After a week at a different large all-inclusive property, Bakour has been a delightful respite. What a gem hidden in Punta Cana. Sadly we only have one night here, but I strongly recommend you look into this hotel for your trip! The buffet is small but the service was stellar. The rooms are sleek and clean. We didn’t get a chance to try the bar, but it looked like a good time. Housekeeping was so gracious to help us get the sofa bed made up at a late hour.

Clean , air conditioning vvery good and friendly staff

Todo el servicio fue excelente! La comida muy buena, menú variado , la habitación muy cómoda y limpia!

Because of a lot of good reviews, we chose this hotel. However, rooms condition is needed to improve. We changed three rooms and still last one was not okay. Small beds in family suite, unfinished doors (need extra strength to open and close them, toilets (sometimes flushes didn’t work and one of showers didn’t work), balcony doors (difficult to close and lock). There was no electricity and water in our room half of two days. Rooms need inspection and corrections. A lot of things needs to be fixed. Overall, we liked the hotel, pool, beach, staff help, team and the atmosphere. However, the quality of stay is not a 5-star hotel.

The staff and property was nice itself except being that the property is new, not alot of amenities were not working. I stood for four nights, it was suppose to be a suite with a jacuzzi and a balcony. Unfortunately we got to the room and did not receive the room we booked. We spoke with the front desk and a few hours later got our suite with our balcony and jacuzzi. The manager did let us know that this room has some complications to it, as in our shower drain did not work so our whole bathroom was flooded.. Also our jacuzzi did not fill up for our first two nights and also had to let us shower in another room so it was a huge inconvenience! Now I would say, the last two nights were better, our shower drain was working pretty good. Now as for the jacuzzi, it was freezing and once we turned on the jets it was very soapy and started to over fill so much that the water and foam was spilling off the balcony and we were slipping around to turn it off. Apparently we’re being refunded for just one night but no update has been communicated.

This is a real gem of a hotel. From checking in to leaving, everything was great. We were upgraded to a deluxe suite, a wonderful room. The living and sleeping areas were clean and spacious, with a bathroom featuring a drench shower and two basins. An outdoor jacuzzi with a view of the hotel grounds completed the room. The food options were fresh (lots of salad, fresh fruit and vegetables and good quality meats), varied and plentiful, with food cooked to order if required. The pools were clean and safe with plenty of space around them to sit and enjoy the sun. There was a small beach area (where yoga classes, etc, were held) at the end of the swimming pool area. In addition to the main food area, we ate at one of the hotel’s restaurants (booking required), and the food there was excellent. The main reason for my score was the staff. Without exception, they were happy, helpful, cheerful people who gave the appearance of enjoying their work immensely. Particular mention must go to Alcides and Joan, who manned the bar; Milly and Joan, who served us in the main restaurant; and Annalina and Laudis, who managed the seating at the main restaurant. A very special mention must go to Kimberly at the front desk. She was so helpful, polite and friendly and made sure our stay was the best. Having travelled the world and stayed in countless hotels on business, she was one of the most impressive members of staff that I have ever met.

Room was very nice and clean looks just like the pictures. The staff was very nice and friendly. I enjoyed my stay.

Clean room, awesome staff. The only problem we had was the shower not working properly.

We had an amazing stay here. The apartment was clean, spacious, and fully furnished, with a large, beautifully arranged terrace that made relaxing outdoors a real pleasure. The staff were friendly, professional, and incredibly helpful, whether at the reception, restaurants, or bars, everyone went out of their way to make the experience enjoyable. The food was excellent throughout the day, offering great variety and quality. The beach and pool area were lovely as well; not crowded or noisy, which made the whole place perfect for relaxing. Overall, I highly recommend this place for anyone looking for comfort, great service, and a peaceful atmosphere.

The hotel is beautiful! The pool at night looks gorgeous with the lighting, and having private access to the beach is a big plus. My room was spacious and comfortable, and the restaurants were really nice. The bathroom could use some updating to match the rest of the property, and it would be great if the hotel offered more activities for guests. Everything inside the hotel is lovely, but the area outside is quite disappointing. The road from the airport to the hotel is full of potholes, and the surroundings look neglected, which gives the impression of being unsafe. Once you’re inside the property, though, it feels like a completely different world — calm, clean, and beautiful.

Wonderful Property Waterfront with Excellent Customer Service, Delicious Buffett for Dinner and Breakfast with Bar and Barista Service all included in your reservation!!! Wonderful 2 bedroom 2 bathroom Suites with Full kitchen and Big Living Room!!! Magnificent Terrace overlooking the pool !!!

Ruddy and Leo were the only competent people there hence the 2 stars because everyone else was just horrible. Furthermore, the accommodations look great at first glance until you notice all the issues - AC is not working properly, the shower pressure is horrible, the sliding doors don’t lock properly, tbe blinds were not working, etc.

The room was neglected. The shower did not have hot water. It was more of a private residence than a resort.

Desde que llegamos el servicio fue excelente, nos recibieron con una bebida de bienvenida, todo el personal siempre muy amable, la atención de Joan, jazmin, Jhonatan, excelentes cocteles, los animadores fresita, cofy y mamajuana excelente! Sin duda un lugar al que regresaríamos, nos gustó mucho el hotel y la tranquilidad que hay en el

Upon arriving, our first interaction with one of the girls at the front desk was less than welcoming. Once there was a concierge to assist us we were given her WhatsApp information and directed to contact her with needs/questions/concerns etc. The first time we reached out she responded that she was off for the day and nothing else. Not even a simple please go to the front desk or I will forward this a coworker. This continued the whole stay. We paid extra for a room with the patio and jacuzzi tub. The tub was disgusting and did not work. After about 36 hours, maintenance came and fixed it. On day 3 our room lost power, not the resorts fault but we had to wait almost 3 hours for a new room. Normally not a big deal but when it’s that hot and you’re trying to leave for an excursion you kind of need a room. Our last day we woke up to no water. Again not necessarily their fault but very inconvenient. The rooms were okayish on cleanliness but were very unfinished. Our first room had ants all over in the bathroom. 2 out of 4 nights they closed the buffet forcing you to pick from 2 restaurants. The buffet was always super hot. The gentleman that runs the gift shop and books excursions was way overly pushy and rude. He went as far as to approach us while we were in the pool relaxing about a purchase we told him we would come back and do later. We had to walk by the gift shop to get to our room and we couldn’t get up there without him hounding us. It was very irritating.

We had an amazing stay here. The apartment was clean, spacious, and fully furnished, with a large, beautifully arranged terrace that made relaxing outdoors a real pleasure. The staff were friendly, professional, and incredibly helpful, whether at the reception, restaurants, or bars, everyone went out of their way to make the experience enjoyable. The food was excellent throughout the day, offering great variety and quality. The beach and pool area were lovely as well; not crowded or noisy, which made the whole place perfect for relaxing. Overall, I highly recommend this place for anyone looking for comfort, great service, and a peaceful atmosphere.

As several other reviews stated, the area around the resort does seem a little concerning for travelers. Bakour is a smaller resort as you could probably walk from the front desk to the back of the resort to the beach bar in five minutes. The resort itself felt very safe. The housekeeping service came daily to tidy up. We were unable to call the front desk with requests as our phone was not even connected or able to be connected to the jack on the wall. The water also stopped working in our room on the last day. They were able to get the issue resolved reasonably quickly, but unfortunately it was already time for us to leave for the airport. My partner LOVED the chicken at every meal at the buffet. The website for the resort states there is entertainment, but we didn’t see it any night we were there. We messaged our concierge to inquire about if there any activities or entertainment and were never given a response. Our nightly routine became going to the beach bar at night. The bartender down there was awesome and remembered our drink order everytime he saw us. We also booked a couple of excursions through Manuel who sits in the front lobby. We highly recommend the La Hacienda tour. We also did a tour of Santa Domingo that was good for site seeing in the city and to provide a different view of the DR outside of the resort area. Overall, we enjoyed our stay at this small low-key resort.

Excelent service. Clean Room and amenities. Special thanks to Joan at the front bar, and Patricio at the Restaurants.

Desde la llegada, Kimberly nos hizo sentir queridas, tuvimos una mala experiencia en otro hotel y ella hizo todo lo posible para que nuestra estadía fuera perfecta. A las 10am ya nos tenía una habitación lista. Siempre se mantuvo en comunicación, nos hizo la reservación en el restaurante italiano, en general le doy un 20/10! El personal fue perfecto, quiero destacar a Ingrid, Juan Carlos y Junior del restaurante que nos trataron como reinas. Es un lugar perfecto y tranquilo.

Property is great!. The servers, The coffee maker guy, ppl at the front desk (Juan Carlos), bartenders. Everyone here cares b the guests. Best hotel everrrr at Punta Cana!. Will miss u all, thank you. Gracias a todos, la pasamos de 10, mejor hotel, 5 stars, Ms Lopez and Family❤️🥰, god bless u all!

Todo estuvo perfecto! Es un lugar tranquilo y para descansar. Toda la comida estuvo excelente y el servicio también (en todos los sentidos). Puedes coordinar el transporte directamente desde el hotel y evitar salir a tu suerte. La suite cuenta con todo lo necesario para que estés lo más cómodo posible. No tiene nada que envidiarle a ningún otro hotel.

We recently stayed and Bakour Punta Cana suites and had a fabulous experience. The service was excellent. Our personal butler, Jorge, checked in everyday making sure we had everything we needed. Ingris, Fransico, and Derek were our servers for several meals and all were excellent. Ingris especially made us feel welcome and special every evening. They have Italian, Asian, and Dominican dinner themes, that they rotate through each evening. The Italian was our favourite night with the burrata salad and beef risotto main being my favourites on the Italian nights. At the beach bar, Alcedize was awesome!! He makes the best espresso martinis. We had the deluxe suite with a beautiful terrace, jacuzzi, loungers and outdoor dining. The room was extremely clean when we arrived and cleaned thoroughly daily. Other staff that were wonderful were Coffee, Lebron, Henry, Joan, Jazmin, and Julio. 10/10 the staff made this whole trip a fabulous experience. One negative: Expedia! We booked all inclusive through Expedia but when we got to the resort the front desk said our booking was not all inclusive. We had to pay extra to get the all inclusive at the resort. We ran into another couple who booked separately through Expedia and had the exact same issue. Expedia did nothing to help us (or the other couple) with this so I will not be using Expedia to book hotels again. This was an issue with Expedia - not the resort.

Espectacular , habitaciones limpias, servicio excelente amabilidad del personal , todos son educados, amables, familiares, me sentí como en casa. La comida excelente , todos los servicios 10 estrellas. Toda la familia quedamos encantados con el Hotel y su personal .

Stora ljusa trevliga rum. De flesta i personalen var helt fantastiska! Fick en att känna dig välkommen och speciell. Väldigt god och bra mat. De städar varje dag kom kommer, tycker jag, lite väl sent ibland, få städning vid kl 18 på kvällen... nån dag kom de två gånger så det finns saker som kan bli bättre. Hotellet ligger precis vid havet, framgår dåligt på hotells, har en mysig strandbar. Området var inte säkert men man behöver/fick inte inte gå ut och inne på resorten var det hur bra som helst. Finns turer med guide man kan åka på.

As several other reviews stated, the area around the resort does seem a little concerning for travelers. Bakour is a smaller resort as you could probably walk from the front desk to the back of the resort to the beach bar in five minutes. The resort itself felt very safe. The housekeeping service came daily to tidy up. We were unable to call the front desk with requests as our phone was not even connected or able to be connected to the jack on the wall. The water also stopped working in our room on the last day. They were able to get the issue resolved reasonably quickly, but unfortunately it was already time for us to leave for the airport. My partner LOVED the chicken at every meal at the buffet. The website for the resort states there is entertainment, but we didn’t see it any night we were there. We messaged our concierge to inquire about if there any activities or entertainment and were never given a response. Our nightly routine became going to the beach bar at night. The bartender down there was awesome and remembered our drink order everytime he saw us. We also booked a couple of excursions through Manuel who sits in the front lobby. We highly recommend the La Hacienda tour. We also did a tour of Santa Domingo that was good for site seeing in the city and to provide a different view of the DR outside of the resort area. Overall, we enjoyed our stay at this small low-key resort.

Road to access to this hotel is rough, narrow and many open holes. Be careful if you rent a car. Make sure all inclusive in reservation. Ocean is not clear so forget to swimming or snorkeling. Food is good. Staffs friendly. No restaurants around this hotel.

The hotel is beautiful! The pool at night looks gorgeous with the lighting, and having private access to the beach is a big plus. My room was spacious and comfortable, and the restaurants were really nice. The bathroom could use some updating to match the rest of the property, and it would be great if the hotel offered more activities for guests. Everything inside the hotel is lovely, but the area outside is quite disappointing. The road from the airport to the hotel is full of potholes, and the surroundings look neglected, which gives the impression of being unsafe. Once you’re inside the property, though, it feels like a completely different world — calm, clean, and beautiful.

Just a beautiful resort!! No nightly shows but we went on a VERY slow week. Beach is beautiful but NO way swimable!! Murky and stinky kelp etc but not the resorts fault.. Staff was AMAZING everywhere!!! Smaller resort so very "walkable" for someone as myself with a disability. I do not recommend for anyone looking to "party, party, party". Relaxation you will be given here for sure :-) Staff is GREAT!!! Property VERY clean and maintained

I celebrated my daughter’s 15th birthday at this resort and everything was very beautiful. The staff went over and beyond to make sure we were happy comfortable and safe. Everything was so easy and convenient. We did the safari excursion which was very nice. Our tour guider was wonderful. I wish I remembered everyone’s name but unfortunately I don’t. Mr.Joan and Mr. Jorge, thank you so much!!! Many others were beyond kind and very hospitable. We enjoyed our room! It smelled good, very clean and spacious. House keeper came everyday. The resort itself is small and quiet but had everything we needed. The food was really good and the drinks were exceptional. 23 minutes from the airport. Definitely recommended.

Clean rooms and great staff! But… the neighborhood getting in was awful, just know it is behind closed gate so safe ! The noise at night was extremely loud out till early in am! Pools are beautiful!

Muy bonito el hotel, buena ubicación y personal muy amable

La gentillesse de tout le personnel,toujours à l’écoute Le repas généreux La piscine propre et la plage tout prêt de l’hôtel Un bon souvenir de notre séjour

The Hotel is small but fantastic, food is really good, the staff is amazing, went we arrive the neighborhood looked a little sketchy but is actually fine,

First time staying at this resort, had a great time. Staff are all friendly and helpful. Room had an issue with the shower draining. For only having 1 buffet, the food was great! They change up the menu every night so we had something different every time we ate which was very nice. The private beach is amazing, pool is very clean. Only thing we had issues with was the gym, equipment can use upgrading.

Excelente servicio, el personal muy atento. Relación calidad precio de las mejores de Punta Cana. La comida demasiado deliciosas y había para todos los gustos. Definitivamente lo recomiendo

Everything was great! Delicious, fresh, well-prepared food. Amaizing beach, pool, snd amenities. Staff are very polite, kind, and helpful. We definitely go back. Awsone experience!! Thank you!

Staff was great . Rooms were nice and clean. Buffet food was ok not a 5 star options. Biggest issue in the resort are the flies everywhere in the buffet area... not healthy at all.... and seem no one care about it . Food flying around the food not a 5 star rating . 1 star at best ..overall if your looking to relax and stay in the resort this is the place.

Quarto espetacular, equipe educada, parabéns para a Kimberly. A comida é excelente

We had an amazing stay here. The apartment was clean, spacious, and fully furnished, with a large, beautifully arranged terrace that made relaxing outdoors a real pleasure. The staff were friendly, professional, and incredibly helpful, whether at the reception, restaurants, or bars, everyone went out of their way to make the experience enjoyable. The food was excellent throughout the day, offering great variety and quality. The beach and pool area were lovely as well; not crowded or noisy, which made the whole place perfect for relaxing. Overall, I highly recommend this place for anyone looking for comfort, great service, and a peaceful atmosphere.

Let’s start by saying this resort is in no way a five star stay. The rooms are clean but lack the extras that make a five star resort a five star. There is no phone in the room, the resort forces you to use what’s app. It’s annoying. The restaurants lacked selection and weren’t always available. The use generic liquor and it was awful. The beach was surrounded by boat docks making the water muddy and gross. All the beach chairs were broken. The spa was okay but again lacked the special things that make a five star resort special. It was not at all the experience we paid for.

Our flight was significantly delayed and then cancelled. We booked Bakour late in the day as an affordable option to spend the extra night while we waited for the new flight we booked the next day. After a very long day we finally made it to the hotel, and what a welcome surprise. Nairoby and Willy at the front desk were so kind and helpful. Having only booked about an hour before arriving there was some question about our reservation, but it was quickly resolved. Expedia’s listing wasn’t completely accurate (about breakfast being included) but Willy and Nairoby helped us modify our reservation so we didn’t have to worry about meals for our family. I didn’t get the Bellman’s name but he was also so lovely and helped us make sure we had linens for the sofa bed for our young child. After a week at a different large all-inclusive property, Bakour has been a delightful respite. What a gem hidden in Punta Cana. Sadly we only have one night here, but I strongly recommend you look into this hotel for your trip! The buffet is small but the service was stellar. The rooms are sleek and clean. We didn’t get a chance to try the bar, but it looked like a good time. Housekeeping was so gracious to help us get the sofa bed made up at a late hour.

Todo estuvo perfecto! Es un lugar tranquilo y para descansar. Toda la comida estuvo excelente y el servicio también (en todos los sentidos). Puedes coordinar el transporte directamente desde el hotel y evitar salir a tu suerte. La suite cuenta con todo lo necesario para que estés lo más cómodo posible. No tiene nada que envidiarle a ningún otro hotel.

The stay was good overall but could have been better. I loved the daily fresh fruit but didn’t really enjoy the rest of the food. As mentioned in previous reviews, some of the food is too salty. D101 beds are hard but the unit and location is great. I couldn’t enjoy the beach because of the water pollution, not seaweed. At this time, most of the ocean on this part of the island is dirty and stinks. No fault of the property.