Name: Best Western East Towne Suites
Address: 4801 Annamark Drive, Madison, Wisconsin, United States of America, Madison, Wisconsin, US
Price range: $86–$240 per night
Rating: 7.73

What guests think

At Best Western East Towne Suites, guests appreciate the convenient location near the interstate, mall, and dining, friendly staff, and a decent free breakfast, but also report an aging property, uneven maintenance, and recurring pool or hot tub problems.

Rooms are often spacious with balconies or sitting areas, but decor and bathrooms feel dated, beds and pillows divide opinion, and humidity or HVAC performance can be an issue. Cleanliness feedback is mixed, from very clean stays to reports of odors, worn finishes, moldy caulk, and occasional housekeeping lapses. Expect a convenient, budget-friendly stay with trade-offs in condition and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are a draw but suffer from repeated closures and maintenance problems (cold water, broken jets). Parking is easy, and a few reviews note the hotel arranging airport rides.

Related guest reviews

8

Sunny

Nov 14, 2025

·

Stayed 2 nights

We had a very nice stay. The only hiccup was the pool wasn’t open due to the heating element being broken. But otherwise everyone except one night person was super nice and helpful.

10

Cortez

Jul 29, 2024

·

Stayed 1 night

Very safe & secure parking.

2

Erin

Nov 10, 2024

·

Stayed 1 night

We searched for a hotel with a pool and then got here and the pool was closed for “scheduled maintenance” on a Saturday. We asked to transfer to a different best western but they couldn’t because we booked through a third party. We had plans with family to hang out and swim.

6

Jerome

Oct 8, 2024

·

Stayed 2 nights

I have stayed at this motel 3 times and 2 of them the pool was closed. When u come with family and the pool can't be used it's very frustrating. The front desk said the issue would be fixed but I know it won't because it was a Saturday. The light in the pool was on the pool floor and wires were exposed so u think they would fix it being a safety issue.

8

Wesley

Feb 18, 2025

·

Stayed 1 night

Close to the airport and interstate. Staff friendly and very helpful, uber to the airport is included with the room. Staff requested my uber for me. East Town Mall across the street walking distance and good restaurants walking distance away. Indoor pool and spa.

6

Barbarsa

Jul 11, 2024

·

Stayed 1 night

Didn't like having to stand and wait 30 minutes to get checked in. Gentleman working was pleasant enough but seemed the computer system was VERY slow. I almost walked out as did the couple in front of me. Very disappointed the pool was not in working order. It was the only reason I booked the room. Mattress and sheets felt and smelled old. Need to up date the sheets especially!

8

Michael

Jul 30, 2024

·

Stayed 1 night

I stay here a few times a year. Everything was great except this time the hot tub’s jets didn’t work. It was very hot, which most hotels fail at. I would imagine they’ll have it fixed the next time I stay there.

4

Morgan

Jun 21, 2025

·

Stayed 1 night

The bathroom had a shredded shower curtain. There was chewing gum in the pool. Hot tub was out of order. Would not stay here again.

8

Sandra

Aug 3, 2025

·

Stayed 1 night

The room was great! Had clean white bath towels, bigger than I usually find in other places. Check in was quick and very friendly. The pool was too cold for my teenage Granddaughters but the hot tub was nice for them. Location was great for our shopping, Mall, Burlington, and Ross'. We had an almost perfect stay.

8

Michelle

Jul 25, 2025

·

Stayed 1 night

Pool was nice. Room was clean. Breakfast bar could have done better. Yogurt machine not working. No milk avail for cereal.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but multiple reviews cite odors, worn or stained surfaces, moldy caulk, and occasional serious lapses (e.g., dirty or stained linens).

Related guest reviews

2

Lee

Jul 31, 2025

·

Stayed 1 night

Comforter had a stain and a pubic hair. Picture frame in room looked like someone threw up on it.

4

Evelyn

May 27, 2025

·

Stayed 2 nights

First the bathroom fan was so noisey it kept you awake. There was hair in the shower when we went to take one so we had to clean it out before using it. The pool area was so hot my glasses steamed up just walking in it. You couldn't breath. Breakfast was a joke. I couldn't eat because there were kids in there and one was drooling into the food. The eggs looked like they were made with water. It was gross. Wont ever stay there again.

10

Sarah

Sep 28, 2025

·

Stayed 1 night

Friendly staff. Clean room.

6

Angie

Aug 26, 2024

·

Stayed 1 night

It was convenient and easy to get to. Lots of food and entertainment options in the area. The room smelled strange. It had a smell I can only describe as a mixture of musty, sweaty sheets and fish. I went and bought febreze in order to be able to sleep. There was mold along the caulking around the bathtub and aroun the edges of the shower.

10

Robyn

Oct 12, 2025

·

Stayed 1 night

Good location, value and breakfast. Room was spacious and clean.

4

Colin

Jul 11, 2023

·

Stayed 1 night

I can't recommend this hotel. The hallways smelled of mildew and mold, the carpet inside the room was filthy, the bed was lumpy, and the aircon and fridge rattled so much I had to turn them off. On top of all this, they offered free coffee in the lobby but didn't provide any coffee cups. I asked a young woman behind the desk if they had any, and she disappeared for 10 minutes. I gave up but saw her a little later behind the desk again and asked her if there were no coffee cups. She said she couldn't find any. OK, why didn't you let me know instead of letting me wait for 10 minutes? There was no apology. And when I checked out there was no "how was your stay?" or "thank you for staying with Best Western." What a terrible experience.

4

Amanda

Jul 1, 2025

·

Stayed 2 nights

The room smelled of mold and my allergies were horrible. The bathroom walls really need to be cleaned/painted.

10

Marvin

Jul 29, 2025

·

Stayed 1 night

Our room was as expected. Clean and comfortable. We didn't get a chance to use the pool or eat breakfast but it was a great place for a quick stop on our road trip to get some rest and showers. Staff was friendly and helpful. Plenty of food and shopping options nearby. Easy to get to, right off the highway exit. Would book again if we ever found ourselves back in Madison! Thanks!

4

joan

Aug 6, 2025

·

Stayed 1 night

I found blood on the bed linens when I pulled back the sheet to get in bed. As there were two beds in the room, I checked the other bed, which did not have any stains and slept in that one.There were also several groups of men outside the building, barbecuing and or eating their dinners when we arrived around 7 PM. Sadly, it looked like they needed a shower and and a good night’s rest. There is Home Depot across the street,not certain if the men were day laborers there. Only noticed these men on the side and rear of the building. Reason I drove around the building initially was in an attempt to find an electric charging station for my vehicle. Period I did not park in the rear or sides of this building.

10

Lynn

Aug 2, 2025

·

Stayed 5 nights

The property was very clean, the staff were friendly and helpful. A lot of places to eat near the hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and some include balconies or sitting areas; showers can be strong. Decor and bathrooms feel dated and small, and bed comfort varies widely, with reports of sagging or squeaky mattresses and some HVAC/humidity issues.

Related guest reviews

8

Donna

Nov 30, 2024

·

Stayed 1 night

This property was conveniently located just off our route on I-94. The price was reasonable and they advertised a free full breakfast. It could have been cleaner but not bad. Other than being a bit noisy since our ground floor room was located near the front lobby, this was a nice place to stay. The shower was especially excellent delivering a robust, rousing spray - no piddly trickle here!

6

Veronica

Jul 20, 2025

·

Stayed 2 nights

It was ok for a 2 night stay but the pillows were smaller than standard size and were uncomfortable. The bathroom was extremely small with the toilet almost touching the door as you walked in.

10

Preston

Jul 5, 2025

·

Stayed 2 nights

A good hotel in Madison in a good area. Good parking. Good and hot breakfast. However, our twin double beds were like slepping on a rack !!! How is it that such a nice hotel could have such uncomfortable beds. Hopefully, the Manager can fix this.

8

Suzanne

Sep 8, 2024

·

Stayed 1 night

Hotel is a little dated, could use an update. Found a couple cheetos under the couch, other than that the room was clean. Loved having the balcony so we could sot outside. The staff was so sweet.

10

Charlene

Aug 23, 2025

·

Stayed 1 night

Quiet, clean, nice balcony off of room. Enjoyed breakfast.

8

Gregg

Apr 26, 2025

·

Stayed 1 night

My only complaint was the bed...definatly rolled to the midfle. The rest was fine. Couch was comfortable, tv worked well and plenty of stations.

8

Erika

Dec 5, 2022

·

Stayed 1 night

The hotel itself is easy to find, easy to access and comfortable. Front desk staff was super friendly! The hotel is definitely old and you can see that some upgrades have been attempted over the years- fresh paint, the lobby area is very nice, was decorated for the holiday. The room was nice, but definitely very old. The bed was horribly uncomfortable- we could feel every spring in the mattress and the bedding was stiff and itchy. Overall clean though. The bathroom was tiny and very difficult to navigate- had to stuff myself into the corner next to the toilet just to get the door closed. The shower had very low water pressure. There were mounted toiletries in the shower that were nice. The tub and surround were very old and there was a lot of chipped paint and water stains in the bathroom. Room fit its purpose for us for a one-night stay, and was worth the low price we paid. For longer stays, we would likely splurge for a much nicer space.

8

Sheena

Aug 8, 2025

·

Stayed 2 nights

Breakfast was good. Pool area simple but nice. We had a suite. I loved the layout of the room. Beds were not the greatest. Bathroom needed work. Paint chipping, toilet handle needed to be held down for it to flush and very small.

8

MICHELE

Aug 13, 2025

·

Stayed 2 nights

We stayed during a very hot and humid period, but the air conditioning did very little to combat the indoor humidity. Also there was an odd smell in our room. Breakfast was okay, nothing special.

8

Christine

Jun 29, 2025

·

Stayed 1 night

The staff was great. The rooms were very dated and need some sprusing up.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating. However, several reviews note slow or understaffed check-in, an early check-in fee, and one serious key error that allowed access to an occupied room.

Related guest reviews

2

Marc

Oct 15, 2023

·

Stayed 2 nights

We booked two rooms but when we checked in they only found one room, saying that for some reason one of the rooms was cancelled (not by us). Although we paid for two rooms. The person at the desk said that they just got a new computer system and he couldn’t figure out how to reinstate it, and there was no manager in duty since it was late at night. He did give us a second room; however upon walking into that it was clear that it had not been cleaned-no sheets on the bed, messy bathroom, etc. So we had to go back down and he was able to give us another room. Also, in the morning around 8am housekeeping tried to get into both rooms bc for some reason they thought they were not occupied. And we have been waiting for a manager to contact us all weekend and so far no response. Breakfast was only ok. Very very basic.

10

Alice

Jul 2, 2025

·

Stayed 1 night

Checked in late in the evening. The staff was very nice and very accommodating. We had lits of luggages and he was able to change to a ground level room for us.

10

Ugyen

Jul 5, 2025

·

Stayed 2 nights

Overall is good but check in was little frustrating.. took forever

6

Kirt

Jun 22, 2023

·

Stayed 1 night

I had a very disturbing experience when I checked in. I got there at 1:30PM. Check in time was 3PM. When I got there I asked if there was a room available. They said yes but that if I wanted to go into the room I would have to pay an addition $25 since I was "early." Incredible!!! I asked for the manager and the manager stood by the $25 extra kick in the butt. I did not pay and left the hotel to come back later. I travel a fair amount and I have never had a hotel say that I had to pay extra if I was there early if a room was available. That is just ridiculous and I have never heard of such a thing. On the plus side, the breakfast was very good but the initial contact with the hotel makes me inclined not to go back.

4

James

Mar 8, 2023

·

Stayed 1 night

Troubling! We returned from using the pool only to find that the key would not unlock the door. The reason was because there was a stranger in our room who could not speak English and had no IDs. Police were called and it was determined that it was a mistake by the hotel front desk clerk who issued a key card to this individual without checking that the room was already occupied. Very scary and disappointing. Now we have to monitor our credit cards to make sure no personal info was taken.

8

Wesley

Feb 18, 2025

·

Stayed 1 night

Close to the airport and interstate. Staff friendly and very helpful, uber to the airport is included with the room. Staff requested my uber for me. East Town Mall across the street walking distance and good restaurants walking distance away. Indoor pool and spa.

10

Matthew

Oct 8, 2024

·

Stayed 1 night

Always have a perfect stay at this hotel. Staff are friendly and helpful

6

David

Oct 7, 2024

·

Stayed 1 night

The check-in experience was poorly handled. There was only one person working the desk at 4:00 PM on a Saturday. Took almost 30 minutes to get through the mob in the lobby. Breakfast was excellent. Water was lacking in the urn in the lobby. Desk personnel really couldn't have cared less. The room was comfortable and clean. No complaints there.

10

Angela

Nov 10, 2023

·

Stayed 1 night

Older lady at front desk is rude … the gentleman was very nice

8

Paul

Mar 15, 2025

·

Stayed 1 night

The property was nice. Quiet. The desk clerk went out of her way to not be helpful. specifically, i asked where is my room, so i would know where to park my car; she said go to the elevator, there are signs. I also asked about the proximity of a particular store; she responded with 'that's what google is for"

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to the interstate, airport, and East Towne Mall, with many dining options within walking distance. The setting is a busy commercial area, and a few guests found the surroundings less appealing.

Related guest reviews

10

Allan

Aug 8, 2024

·

Stayed 1 night

Good location within walking distance to restaurants and mall.

10

Colleen

Aug 25, 2025

·

Stayed 1 night

Traveling through the area…close to the interstate and easy to get to.

10

WESLEY

Aug 5, 2024

·

Stayed 1 night

This property is located close to the airport and readily accessible to and from downtown, including the university and the Capitol complex. It is within a shopping center with abundant options for shopping and dining from fast food to "nicer" options. The hotel staff is knowledgeable and courteous. The breakfast area has a wide range of selections from which to choose for "farmer's breakfast" ingredients to lighter and vegetarian options.

8

Rachel

Nov 18, 2024

·

Stayed 1 night

clean and well-run, but obviously in a commercial mall area that isnt particularly nice. A solid hotel

8

Wesley

Feb 18, 2025

·

Stayed 1 night

Close to the airport and interstate. Staff friendly and very helpful, uber to the airport is included with the room. Staff requested my uber for me. East Town Mall across the street walking distance and good restaurants walking distance away. Indoor pool and spa.

8

cheri

Jan 13, 2025

·

Stayed 1 night

The hotel was in an easy location to get to many places. Walkable places to eat and shop.

10

Coretta

Jan 9, 2025

·

Stayed 1 night

Property is in the perfect area for dining and shopping!

8

Lynn

Dec 16, 2024

·

Stayed 1 night

Close to shopping, the university and lots of food options near by.

10

Mary

May 18, 2025

·

Stayed 1 night

Easy access off the freeway, yet safe and well-lighted. Staff was friendly.

10

WESLEY

Aug 4, 2024

·

Stayed 1 night

This property is very conveniently located with respect to the airport (about 10 minutes) and the Capitol complex where there are various museums and other activities (about 15-20 minutes). Located on the edge of a shopping center, there are numerous options for dining and shopping. The staff is knowledgeable and professional. Check in was fast and efficient.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for variety and hot items, but several reviews reported limited options, items running out, and quality issues such as watery eggs.

Related guest reviews

10

WESLEY

Aug 5, 2024

·

Stayed 1 night

This property is located close to the airport and readily accessible to and from downtown, including the university and the Capitol complex. It is within a shopping center with abundant options for shopping and dining from fast food to "nicer" options. The hotel staff is knowledgeable and courteous. The breakfast area has a wide range of selections from which to choose for "farmer's breakfast" ingredients to lighter and vegetarian options.

4

Evelyn

May 27, 2025

·

Stayed 2 nights

First the bathroom fan was so noisey it kept you awake. There was hair in the shower when we went to take one so we had to clean it out before using it. The pool area was so hot my glasses steamed up just walking in it. You couldn't breath. Breakfast was a joke. I couldn't eat because there were kids in there and one was drooling into the food. The eggs looked like they were made with water. It was gross. Wont ever stay there again.

10

Sanhita

May 27, 2025

·

Stayed 1 night

The staff was very friendly, and our family really enjoyed the morning breakfast. The rooms were spacious, clean, and comfortable. Overall, a pleasant stay—we would definitely recommend staying here.

6

Keith

Feb 27, 2023

·

Stayed 2 nights

We only stayed at this complex for two nights and one of the reasons was for the continental breakfast option. The continental breakfast was the worst I have ever seen. Both times we went there (they opened from 7 to 10 and we were there at 8:15 on Saturday and then 7:30 on Sunday) everything was out of stock, no orange juice, no cereal, there was two waffle makers, but no waffle mix, no yogurt parfeits or fresh fruit, and there was also no milk. The second day, they did have waffles and mix and scrambled eggs and bacon, but we were there for a 1/2 hour and there were no plates to get any food. This was the worst. It will definitely make my mind up next time before chosing the Best Western for accomodations.

4

John

Jul 28, 2025

·

Stayed 1 night

This is an older property and the rooms looked a bit tired. The bathroom door was delaminating and there were some odd stains on the walls. One towel was also dirty. The breakfast wasn't very good and they were understaffed. Overall, not a great place stay. There are better choices.

2

James

Dec 2, 2023

·

Stayed 1 night

The room was unpainted. The mattress was like an old one out of the alley and there were 2 tiny pillows on a king size bed. The breakfast was a joke

10

donald

Jun 21, 2025

·

Stayed 1 night

Just what we needed. Exceptional breakfast

10

Susan

Nov 19, 2024

·

Stayed 1 night

What an amazing breakfast! Loved this place.

8

Michelle

Jul 25, 2025

·

Stayed 1 night

Pool was nice. Room was clean. Breakfast bar could have done better. Yogurt machine not working. No milk avail for cereal.

10

Mark M

Feb 15, 2025

·

Stayed 1 night

Nice hotel with friendly staff. Complimentary breakfast in the morning was very good.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$81
February	$90
March	$88
April	$88
May	$107
June	$93
July	$96
September	$110
October	$124
November	$99
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $111	16 $90	17 $90	18 $184	19 $221
20 $86	21 $86	22 $86	23 $101	24 $95	25 $131	26 $131
27 $114	28 $161	29 $182	30 $182

Su	Mo	Tu	We	Th	Fr	Sa
				1 $182	2 $240	3 $240
4 $86	5 $96	6 $96	7 $96	8 $96	9 $146	10 $131
11 $96	12 $96	13 $96	14 $96	15 $86	16 $144	17 $147
18 $98	19 $86	20 $95	21 $96	22 $99	23 $192	24 $192
25 $95	26 $97	27 $97	28 $97	29 $98	30 $111	31 $108

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (With Sofabed)

Suite, 1 Queen Bed, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-In Shower;With Sofabed)

Suite, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-In Shower;With Sofabed)

Suite, 1 Queen Bed (Oversized Room)

Suite, 1 King Bed

Suite, 2 Double Beds, Refrigerator & Microwave

Suite, 1 Queen Bed, Balcony

Suite, 1 King Bed, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western East Towne Suites

Have a question?

Considering this hotel for your Madison trip?

Prices for upcoming dates