Is parking available at the property?

Yes, parking is available on-site with limited spaces. Self-parking is offered at a fee of USD 25.00 per night, which includes in/out privileges. No reservation is required for parking.

Is breakfast offered at the hotel?

Yes, a buffet breakfast is available for approximately USD 18 for both adults and children. Breakfast serving hours are not specified.

What are the check-in and check-out times?

Check-in is from 16:00, and check-out is until 11:00. Late check-out is available for a fee, subject to availability. Early check-in is not offered, and guests can request it upon arrival.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located at 50 South Front Street in Columbus, Ohio, approximately 0.2 miles from landmarks such as the World's Largest Gavel, LeVeque Tower, and Palace Theatre. The nearest major airport is John Glenn Columbus International Airport, about 8.2 miles away.

The Capital Suites Hotel

What guests think

Across recent reviews, The Capital Suites Hotel draws praise for its downtown convenience and large suites, but recurring complaints focus on unreliable air conditioning and dated interiors, along with confusing, paid parking and occasional elevator problems.

Guests frequently highlight friendly front-desk staff and comfortable beds. Cleanliness feedback is mixed, with some spotless stays and others reporting mold, stains, and maintenance oversights. On-site dining is generally tasty but not free for breakfast, sometimes limited, and service can be inconsistent. Expect a spacious, centrally located stay with variable upkeep and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests find garage parking confusing and subject to an added fee, and elevator outages or unclear signage are reported more than once. A few note a good fitness center.

Related guest reviews

10

Phillip

21 Nov 2023

·

Stayed 2 nights

Excellent trip for a long weekend! The hotel staff was helpful in getting us some extra toiletries, towels, and dishes when we ordered out. I usually stay at this location when I’m in town and brought some family up this time. We enjoyed our stay and had a great experience. We will be back in the spring!

8

ALICE VIRES

3 Feb 2023

·

Stayed 1 night

$25 parking should be free to guests!

10

Nicholas

21 May 2025

·

Stayed 1 night

Great fitness center.

6

Glenn

25 Jun 2024

·

Stayed 1 night

The elevator from the parking garage to the lobby (parked on 3rd floor; lobby is on 7th) was slow. I came in late after dinner, and the elevator WOULDN’T WORK. I called the front desk twice and after about 15 minutes of being “trapped” in the parking garage at 11:30 pm, your desk employee came down on the elevator and picked me up to go to the lobby. This was a safety issue, and your equipment should work consistently. I don’t expect this from a nice hotel.

8

Retina

18 Aug 2024

·

Stayed 3 nights

Staff was very pleasant and helpful. Facilities do require improvement--broken elevator, high humidity in hallways, and no elevator access to fitness facility.

6

Jillmarie

3 May 2025

·

Stayed 1 night

Positive: 1/2 block from Palace Theatre. Large nicely furnished and clean suites. Staff was very nice, even comping us free waters when we returned from the concert we attended. Negative: There is a general lack of exterior signage. We passed it twice, then finally figured it out by matching a Google Street view to the building. Equally unclear was where the parking garage entrance was. While there were several garages, none said garage for Capitol Suites guests. The hotel is marginally ADA accessible. Access to the elevator in the parking garage had a curb. The curb was short, but hard to see when exiting to the garage. I ended up falling and twisting my ankle because with wrangling the door and luggage, I didn't see it. It seems wheelchair users would have to enter from the front ground floor, but there is no pull-up or unloading area. No information on hotel amenities, where the ice machine is, or local nearby restaurants or attractions was handed out or available in the room. I don't know if theu provide room service.

4

Michael

5 Jul 2023

·

Stayed 1 night

We were stuck in an elevator for 35 minutes. Fire Dept had to respond to get us out. Hotel said they would comp my parking and I told them I had already paid for it and they told me I hadn’t. Also breakfast was suppose to be included and hotel stated that it wasn’t. Why am I paying for services thru your company and they are not being honored at the hotel????

10

Maizie

11 Aug 2024

·

Stayed 1 night

Elevator was malfunctioning. Signage to other elevator was not clear

8

Troy

21 Sept 2025

·

Stayed 1 night

No real complaints… the entrance from the street to the lobby is kinda confusing and cumbersome. Same from the parking garage to the lobby. The windows in the room were horribly dirty on the outside but there’s no real view of anything anyway. The property is dated and what not but overall it was ok.

8

Jackie

19 Apr 2025

·

Stayed 1 night

Shower pressure was great. But parking and the garage was confusing

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Cleanliness

Feedback is inconsistent: several travelers found rooms very clean, while others reported mold, stains, dusty surfaces, and poorly maintained bathrooms.

Related guest reviews

2

Donah

8 Aug 2023

·

Stayed 2 nights

The entire room was disgusting: black mold in the bathtub, ceiling was coming down in the bathroom shower, sticky carpet, tables were dusty and it seems never been cleaned and one garbage for the entire suite. Front desk staff were not friendly.

6

Michelle

15 Aug 2023

·

Stayed 1 night

Bed was very comfortable but the shower was full of mold.

2

Brandi

5 Jun 2024

·

Stayed 1 night

There was black mold, hair in the shower, maintenance had to replace our shower valve, peeling wall paper under bathroom sink, never got pull out couch sheets, rotting wall crack

2

Lauren

21 Apr 2024

·

Stayed 1 night

Just shy of $250 a night, Hilton should be embarrassed. The room smelled of musty mold. Shelves missing large gapping smelly area around fridge. Furniture chipped and trashy looking. Walls inside & outside of room marked up unkept. 1 small bottle of shampoo for your shower. No soap. Water was cold, never got warm. Only trash can was in bathroom. Our room was a sweet with a separate sitting area/kitchenette. We used a bag of our own for trash. Do not waste your money at this dump.

2

Caroline

20 Oct 2024

·

Stayed 2 nights

Room was dirty - it was if the cleaning staff had only half finished cleaning room. No linens provided and requests to provide linens were met with anger. I had to make my own bed. Sink would not drain. When maintenance came up, we had to switch rooms because a flood ensued. I called three times to ask for a late checkout - 2 weeks before our stay, at check-in and one day before check-in. We are told 3 times to ask morning of and it would be granted. We called at 6AM and they told us rudely that it would not be provided. We were told contradictory information about parking from each staff member we asked. This hotel is outdated and not worth the money we were charged. Please do not stay here - truly not worth the cost.

10

Paris

11 Oct 2025

·

Stayed 2 nights

Staff was great and rooms were very clean. Definitely will stay again

6

Cassandra

20 Mar 2025

·

Stayed 1 night

It was nice. The view from the room was beautiful. My only complaint is it wasn’t clean. On the surface things were clean but there were places that were dusty and the tables were greasy. Also there were things in our room that were broken prior to us entering the room. Nothing too concerning. Aside from the minor stuff, we had a lovely stay. Staff were kind and the food and drinks were very good.

2

Daniel

27 Oct 2024

·

Stayed 1 night

Property was very unkept!! The bathroom was disgusting, mold around the ceiling and around surfaces, ceiling spackling was falling from the ceiling, wallpaper was coming off the walls. I Woke up and the sheets that were on the bed had stains on them, which was absolutely disgusting!

2

De' Metra

7 Jul 2024

·

Stayed 1 night

Hotel overall was dirty our room was dirty with dirty sheets in the bed dust everywhere. N they ran out of parking passes n forks n spoons. Customer service awful. N I was charged extra money by a staff there when I purchased two pops. 0/10 DONT RECOMMEND…

10

Janie

19 Jul 2025

·

Stayed 1 night

This is an older hotel. It was super clean, great staff. Overall a perfect stay.

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Rooms

Suites are spacious with comfortable beds and views that can disappoint due to dirty windows or low floors. Temperature control is a recurring issue, and decor and fixtures feel dated with occasional maintenance problems.

Related guest reviews

10

Aaron

25 May 2025

·

Stayed 1 night

Very clean. King suit. City view isn’t much of a view. But good room

8

Traci

20 Jun 2025

·

Stayed 1 night

This is a rather old hotel, but it's in good condition, and it was very clean. Where I would urge some improvement - the HVAC/Air Conditioning. It was /very/ warm in our room when we came in, and we were able to cool it down to be more comfortable but if it had been hotter it would have been uncomfortable.

2

Paul

10 Mar 2024

·

Stayed 2 nights

Requested my room to be cleaned early. They never showed up. No way to regulate room temperature whuch was stifling. Shut off my keys after one night while i was staying for 2 nights. Staff was very nice but hotel is a disaster and not cheap.

4

Amber

27 Sept 2023

·

Stayed 4 nights

This hotel leaves much to be desired... Although it was pretty much clean, there were things that desperately needed to be fixed in our room - the lock on the door was hanging by one screw, lights were burnt out, the bathroom door wouldn't stay shut, the hand towel rack came clean off the wall, there were paint streaks on the mirror... Not to mention the broken elevator. I had called a few weeks prior to staying and asked for late checkout, I got told that they could make that happen for 2:00 PM and would note it in my reservation. At check-in, I was told, "If I do it for you, I have to do it for everyone." So, my friend and I had to check out at noon and wait until 8:00 PM for our flights. Fun. Was it an okay stay...? Sure... But we won't be staying again.

4

Robert

15 Aug 2025

·

Stayed 1 night

Common areas need major overhaul - very shabby/run down - room was very large nice but AC barely worked

6

Rachael

13 Nov 2023

·

Stayed 1 night

Very outdated, musty smell throughout the hotel. The bathroom tiles were broken. The toilet would keep running unless you constantly jiggled the handle. No air conditioning in the room. The temp got up to 80 degrees. Overall not absolutely terrible but could use a lot of improvements.

10

Joshua

9 Oct 2025

·

Stayed 1 night

Great room, staff, and location. The ac didn’t work right in our room so it was stuffy but other than that it was great place! Super clean

4

lucas

17 Aug 2025

·

Stayed 2 nights

We paid for a city view and got an alley used as storage. We were so low that there was no view. If I had known that I wouldn't have paid extra for the view. Either way the windows were so dirty that you can barely see outside anyway. We didn't eat at the hotel because it was too expensive. Do not go off of the roompictures because it doesn't look like that. There was one chair at the table and a desk chair that broke without even sitting on it. We had to take turns eating. The toilet made a horrible noise every time it was flushed and the water wouldn't turn off. maintenance came and fixed part of it but the noise stayed. The tub didn't have a plug and with kids that is a necessity.The staff was kind and helpful but the building needs and upgrade! We have stayed at much cheaper hotels that were way nicer. Over all we will not stay there ever again. Not worth the money.

10

Arthur

13 Oct 2025

·

Stayed 3 nights

Excellent price and location. Huge suite and quality bed.

4

Patrick

24 Jun 2024

·

Stayed 2 nights

Had the king suite corner view….nice sized room…air conditioner was having trouble cooling the room down…stayed about 73 at all times…room is outdated but cool…staff was amazing and I bet if I would have asked, someone would have checked the a/c or even brought a fan…food was good…only stayed couple nights for music festival…pricey for conditions…but I’d stay again….

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Service

Staff are widely described as friendly, welcoming, and helpful, though some reports cite slow or unresponsive follow-through, rudeness, and check-in or request problems.

Related guest reviews

2

Lynette

23 Nov 2024

·

Stayed 1 night

They wouldn’t give us sheets or and extra blanket for the pull out kept saying “we will bring them to you” even went to the desk to ask said “oh we don’t have any at this time sorry”

10

Gary

15 Sept 2025

·

Stayed 2 nights

didn't like that they wanted to charge me an additonal $50 for an early check in (at noon) even after i called the day before to advise that i would be arriving a bit early

2

Michael

26 Jun 2023

·

Stayed 2 nights

They did not have our room ready at check-in time. Dozens of other guests were also waiting for their rooms. We missed the first part of our event because we had to wait for our room

2

Kelly

27 Apr 2024

·

Stayed 1 night

The young lady at the front desk was extremely rude and unhelpful. Michael came at everyone with attitude. She made us feel unwelcome and uncomfortable. We ended up sleeping with no covers because the bedding was stained We will never stay at this hotel ever again. Too bad because it was in walking distance from the race we attended every year.

2

Caroline

20 Oct 2024

·

Stayed 2 nights

Room was dirty - it was if the cleaning staff had only half finished cleaning room. No linens provided and requests to provide linens were met with anger. I had to make my own bed. Sink would not drain. When maintenance came up, we had to switch rooms because a flood ensued. I called three times to ask for a late checkout - 2 weeks before our stay, at check-in and one day before check-in. We are told 3 times to ask morning of and it would be granted. We called at 6AM and they told us rudely that it would not be provided. We were told contradictory information about parking from each staff member we asked. This hotel is outdated and not worth the money we were charged. Please do not stay here - truly not worth the cost.

10

Kelly

29 Oct 2024

·

Stayed 1 night

Front desk helpful and kind

10

Patricia

3 Sept 2023

·

Stayed 1 night

The front desk employees during check in and check out were very friendly and made the trip worth it. All workers that we seen in the halls and lobby were very friendly and professional. The place was so clean and will recommend to family and friends. Thanks again for the great hospitality

10

Paris

11 Oct 2025

·

Stayed 2 nights

Staff was great and rooms were very clean. Definitely will stay again

10

Latosha

20 Aug 2025

·

Stayed 1 night

All the staff was very professional and friendly. They truly made the stay awesome.

10

dominique

11 Jun 2024

·

Stayed 2 nights

the staff was more than excellent. i have never had such a friendly and caring interaction before. everyone was so helpful and nice. thank you all for everything.

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Location

Downtown location is central and walkable to the Palace Theatre, Nationwide Arena, the riverfront, and restaurants. Wayfinding into the lobby and from the garage can be confusing.

Related guest reviews

10

Zhukova

1 Aug 2024

·

Stayed 2 nights

Great location convenient for our trip.

10

Tom

17 Feb 2025

·

Stayed 2 nights

My wife and I enjoyed a recent two-night stay at The Capital Suites Hotel and found the staff and facility outstanding. The hotel is conveniently located less than a block from The Palace where we experienced an awesome performance from comedian Ron White and is also within walking distance to several nearby restaurants and the popular North Market is less than a mile away. Our room was spacious with an adjacent suite, kitchenette, and bathroom with an amazing strong hot shower! Special thanks to the desk staff who were friendly and took care of all our needs. We will be back!

6

Rob

17 Oct 2023

·

Stayed 1 night

Great location in downtown Columbus with easy access to riverfront pathways and area restaurants. Staff were very friendly and helpful. The building is clean but looking a little tired.

10

Theresa

8 Apr 2024

·

Stayed 1 night

We had a lovely stay at this hotel. Close to Nationwide area. Walkable.

8

April

16 Jul 2025

·

Stayed 2 nights

The room was clean and location was fantastic for touring around Columbus without having to drive a lot. The staff was helpful with any questions. Breakfast wasn’t free but it was tasty. There was an over-powering air freshener scent on the main floor elevator lobby that was off putting.

10

Arash

22 Sept 2023

·

Stayed 3 nights

Nice location and nice staff great gym on site

10

zachary

4 Mar 2024

·

Stayed 1 night

Easy walk to Nationwide arena!

8

Tamika

6 Jun 2023

·

Stayed 2 nights

Our stay was great. very close to the Expo which was in walking distance.

8

Kelsey

20 Oct 2024

·

Stayed 2 nights

Great hotel pick for Columbus marathon weekend. Large suite , lots of room for toddler to play. Close to restaurants and easily walkable to start and finish lines.

10

Tanya

27 Aug 2024

·

Stayed 1 night

Downtown location

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Dining

On-site food is often described as tasty, but breakfast is not included and can be pricey; selection may be limited. Bar and room service staffing and responsiveness are inconsistent.

Related guest reviews

10

Nancy

20 Feb 2023

·

Stayed 1 night

Beautiful hotel near the palace theater in downtown Columbus. Warming breakfast is not free. The keep telling us if breakfast and even the staff thought it was free until we got there and it’s 22$. It was a buffet. Not horrible.

10

Larry

3 Apr 2025

·

Stayed 1 night

Staff very friendly. Had dinner and breakfast in hotel restaurant. Service very good Food very tasty. Room very clean, view of river very nice

10

christy

5 Feb 2024

·

Stayed 2 nights

The bartender needs some help. I felt sorry for her by herself both nights we were there ,with food and everything. Everything was good for us though.

10

Melissa

15 Feb 2025

·

Stayed 1 night

Great customer service, great lounge and great food. Pricing for food is reasonable, super clean, very confortable bed, great water pressure, parking garage (extra charge added on to room charge) located on bottom hotel, super convenient to capital theater, 1 block easy walk.

10

Margaret

18 Nov 2024

·

Stayed 4 nights

Staff was first rate! They deserve a better facility to work with. Heating system needs work (it’s very noisy), stained tub, etc. The dining room had a limited selection but everything I tried was good and well-prepared. The wait staff was totally on top of everything.

8

April

16 Jul 2025

·

Stayed 2 nights

The room was clean and location was fantastic for touring around Columbus without having to drive a lot. The staff was helpful with any questions. Breakfast wasn’t free but it was tasty. There was an over-powering air freshener scent on the main floor elevator lobby that was off putting.

2

Adam

27 Mar 2024

·

Stayed 1 night

Not good. Restaurant was run down. Room smelled like cheap carpet cleaner. It was hot and muggy upon entrance and the A/C didn’t work properly. I forgot a toothbrush (!) and asked for one, but the front desk refused to deliver one (at 11:30pm). It just an old, smelly, poorly run hotel. Don’t go. Save your money.

4

Adam

4 Jan 2024

·

Stayed 1 night

The hotel staff at check-in were GREAT and very helpful and knowledgeable. We were satisfied with the hotel bar staff. She was on the phone the entire time we were in the bar and seem aggravated when we order because it interrupted her conversation. She didn't have out her phone but was on her earpods. In fact, we specifically asked when the hotel bar closed and she indicated that it closed at 11pm. We returned to the hotel at 10:15pm timeframe and the bar was closed. The staff at the front desk said she decided to close early which was unfortunate as that was one of the amenities we searched for when booking. The card key reader in the elevator in the parking garage was also not working and the water temperature was barely warm. There was also some weird noise coming from the toilet when flushed and some mold in the tub. We did not bring it these issues to the attention of the staff though as we wanted to spend our time enjoying our trip.

8

OTTO

11 Sept 2023

·

Stayed 2 nights

The front desk staff was amazing - friendly, helpful knowledgeable. One big complaint- Food room service. Could not reach all day Saturday. Left many messages on voicemail and never got a call back!!!!!!!!

10

Russell

19 Aug 2023

·

Stayed 1 night

Service was the best I've seen in a long time. Food very good.

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The Capital Suites Hotel

About this property

Location

Room options

Standard Suite, 1 King Bed with Sofa Bed, City View (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed with Sofa Bed, City View (Corner)

Room, 2 Double Beds, River View

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds, City View

Standard Suite, 1 King Bed, City View

Standard Room, 1 King Bed with Sofa Bed, City View

Room, 1 King Bed with Sofa Bed, River View (Corner)

Room, 1 King Bed with Sofa Bed, River View

Guest reviews of The Capital Suites Hotel

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Capital Suites Hotel