Dai-ichi Hotel Tokyo

Great location close to Shimbashi train station. Room was clean and spacious by Tokyo standards. Staff friendly and responsive.

Spacious room. Excellent service. Great buffet breakfast. Good location within walking distance of Imperial Palace Gardens and Tokyo train station.

A very nice hotel with friendly staff, beautiful rooms & the best shower in all of Japan. I had a great stay there.

Clean, sightful, rest, memory!

We stayed 2 nights at Hotel Daiichi Tokyo and it was disappointing! Being part of Hankyu hotels group (which we had the opportunity to stay in Osaka with a very positive experience), we had good expectations. But it was disappointing even unacceptable for Japan standards where hygiene and cleanliness is spectacular usually. I've been many times in Japan and it is the first time such a situation happened. On first night, I found a dirty towel! Yes, a towel with several brown/reddish stains...absolutely disgusting! Furthermore, there was a sticky stain on the wall; very uncommon for an upscale hotel in Tokyo! Housekeeping should be definitely more attentive! As a reaction to this situation, reception staff was kind and apologetic and changed our room, they put us in exactly the same room category but a couple of floors up. Unfortunately we found a hair on the shower towel and a couple of black stains on the roll away bed (maybe washing issue? nevertheless, should not happen!). Hygiene and cleanliness is the most important and I get very picky on that, though reddish stains on towels should be a BIG NO for everyone! At this stage, we were very angry and I asked for a full change of sheets and towels and to put extra CARE. Second and last night, we noticed some improvement, but despite the reception apologized at check out again, this was a very negative experience and we will not come back.