Name: Red Roof Inn & Suites Jackson, TN
Address: 2262 North Highland Avenue, Jackson, Tennessee, United States of America, Jackson, Tennessee, US
Price range: US$56–US$68 per night
Rating: 7.65

What guests think

At Red Roof Inn & Suites Jackson, TN, travellers describe clean, comfortable basics at a budget price, but report inconsistent upkeep, variable service, and concerns about breakfast quality and the surrounding area, resulting in a mixed overall experience.

Several guests highlighted convenient access to I-40 and appreciated pet-friendly policies. Common drawbacks include a closed or neglected pool and no elevator, plus smoke or musty odors and occasional noise. Best suited to short, no-frills stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic; several reviews report the pool is closed or covered and the property feels dated. Multiple guests also note there is no elevator to reach upper-floor rooms.

Related guest reviews

4

Rachael

10 Mar 2024

·

Stayed 1 night

The only really bad complaints I have about this motel is their mattresses are very uncomfortable. Almost like sleeping on a mat on the floor. Had my back very sore the next morning. And also it wasn’t very handicap accessible since there were literally only two sets of stairs (no elevator) on either end of the motel which made it difficult for people who have trouble walking long distances or climbing stairs.

6

Orlan

23 Jun 2024

·

Stayed 1 night

Facilities definitely needed updates and repairs, AC worked but was noisy, noisy guests were a group of bikers.

6

Merin

21 Jun 2025

·

Stayed 1 night

Price and reviews were right for a very quick stop (5 hours) on a long road trip. After traffic delays, we arrived around 11:40 PM to a room with a window AC that had not been on, so it was very hot and humid in mid-June. Turned the AC unit on the highest setting, but it still made it hard to sleep, despite me normally being cold-natured. An electrical outlet also didn’t work. A passable stop, but not a place I’d stay again. We left before breakfast, so can’t comment on that. FYI, the lobby is locked overnight, but there is an entry area with night window. Made me wonder a little about the safety of the area.

6

Jerrod

31 Aug 2024

·

Stayed 1 night

OK for a quick night stay. Not as clean as I like. The pool looks like it’s been closed for years.

8

Kevin

5 Nov 2024

·

Stayed 1 night

Place was clean and basic. OlderTV, but worked. Fridge and micro. No extra charge for pets.

6

Helen

25 Aug 2023

·

Stayed 1 night

Friendly, knowledgeable staff. Restaurants within walking distance. Pool unavailable. Sink leaked; hairdryer appeared unsafe with burn marks. Limited breakfast options. Reasonable price.

4

Brett

17 Jul 2025

·

Stayed 2 nights

Property shows to offer a swimming pool the pool is covered. The area around the pool has not been taken care of the Breakfast was terrible and my 7 year old could have made something better the Cereal options are not kid friendly.

8

Elizabeth J

8 Nov 2024

·

Stayed 1 night

The man who checked me in could not speak English very well. I had a very hard time understanding him. The room was very clean and looked recently remodeled. Parked right in front of the room.

6

John

9 Mar 2024

·

Stayed 1 night

Dated

6

Savanna

11 Jun 2024

·

Stayed 1 night

Checking into this hotel was a pretty easy process but we ended up getting a room on the second floor and we didn’t enjoy having to carry our bags up and down the stairs. The property is not easily accessible to elderly and disabled without an elevator. The morning complimentary breakfast was out of almost everything by 8 am and didn’t have the best of options. We really only could eat the waffles and everything else was cold. Was hoping the for more options.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean, while others reported stained linens, odors, mold, and pests such as roaches or bugs. Maintenance issues like leaking fixtures also appear in some rooms.

Related guest reviews

2

Jasnn

15 Feb 2025

·

Stayed 1 night

There was roaches on the floor as soon as we walked in but we were having car problems so we couldn't leave. Was told when i went to extend for another night that my appearance was intimidating to other out of town guests(i was passing thru from out of state so I'm not sure what they meant by that) and that they wouldn't rent to me unless i stopped wearing my hoodie and baggie clothes outside.

8

Jason

6 Sept 2025

·

Stayed 1 night

The room was very clean, property was quiet and comfortable.

10

Janet

10 Sept 2025

·

Stayed 1 night

Beds comfortable. Room clean and beds comfortable.

2

Robert

20 Nov 2024

·

Stayed 1 night

I had NO hot water to shower with. The reception clerk offered no apologies at all. The room also had baby cockroaches! The room was updated decor but no hot water and roaches runt it.

10

Stacy

30 Dec 2024

·

Stayed 1 night

Simple hotel with the essentials. Nothing fancy. But SUPER CLEAN and well maintained. Exceptional staff!

2

Ashley

4 Aug 2023

·

Stayed 1 night

The room floors were dirty, phone didn’t work, and the sheets were stained so badly that we asked for more sheets, the attendant was very pleasant and helpful. However the replacement sheets were stained badly as well. We felt uncomfortable checked out in the morning and checked into another hotel the next day within the area.

2

Alice

13 Apr 2024

·

Stayed 1 night

My stay at this property was very disturbing. The best part of my stay was there was a bed, a bathroom and my pet was allowed to stay with me. The property seems to be under renovation. Recent painting on the outside and on the walls in the room. The bathroom was clean. The vinyl floors throughout were not clean, rather gritty. The bedding was very very stained and not clean. Disgusting to find. I slept on top of it all in my clothes and a jacket for a blanket. There was a "breakfast" of coffee, cold cereal, yogurt, and waffles. I would not recommend staying at this motel.

2

Donnie

12 Aug 2025

·

Stayed 3 nights

Room was totally disgusting with dead bugs on the walls, homeless people outside, very bad area and no bq place on site. I would rate a negative-10

2

Cari

15 Nov 2023

·

Stayed 1 night

We booked this hotel because the reviews were pretty good. We typically stay at cheaper places when just passing thru and looking for a place to sleep. I spent the $20 extra over the motel 6 to have a nicer place but that was not the case. Room was absolutely filthy. Inside of door was covered in dirt like someone had been kicking it with dirty shoes. There was black mold on the floor and a broken crack pipe by the edge of the bed on the floor. There were burn holes in the bedding. Tile Base boards were thick with dirt. I’m normally not picky at all. Just need the basics but this place is so bad don’t waste your money.

4

Trey

3 Sept 2025

·

Stayed 2 nights

The bedding was dirty old pillows old linen both had black spots on them as if it was bedbugs or mold didn’t realize until the night before we left had to go out and buy bed linen & pillows to sleep on. Found roaches in the room plus the door wouldn’t open @ times room 129. Will never book there again 😡

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AI-generated summary based on recent guest reviews

Rooms

Rooms are simple and generally comfortable for short stays, with several mentions of comfortable beds and some recent updates. However, guests report smoke or musty smells, noise between rooms, older TVs, spotty Wi-Fi, and AC that struggles initially.

Related guest reviews

4

Rachael

10 Mar 2024

·

Stayed 1 night

The only really bad complaints I have about this motel is their mattresses are very uncomfortable. Almost like sleeping on a mat on the floor. Had my back very sore the next morning. And also it wasn’t very handicap accessible since there were literally only two sets of stairs (no elevator) on either end of the motel which made it difficult for people who have trouble walking long distances or climbing stairs.

10

Linda

18 Feb 2024

·

Stayed 2 nights

Ned’s were very comfortable, room was clean and well supplied. Would definitely stay there again.

6

Merin

21 Jun 2025

·

Stayed 1 night

Price and reviews were right for a very quick stop (5 hours) on a long road trip. After traffic delays, we arrived around 11:40 PM to a room with a window AC that had not been on, so it was very hot and humid in mid-June. Turned the AC unit on the highest setting, but it still made it hard to sleep, despite me normally being cold-natured. An electrical outlet also didn’t work. A passable stop, but not a place I’d stay again. We left before breakfast, so can’t comment on that. FYI, the lobby is locked overnight, but there is an entry area with night window. Made me wonder a little about the safety of the area.

10

Mindy

9 Dec 2024

·

Stayed 1 night

I was wonderfully surprised with the room. It was clean and the beds were very comfortable

8

Delia

21 Dec 2024

·

Stayed 1 night

Beds were very comfortable and room was clean.Loved the fact that room had a tub. Very nice. Thank you!

6

Carey

3 Jun 2024

·

Stayed 3 nights

Good hotel for the price. The tv are old but thats about it

6

Roger

7 Jun 2024

·

Stayed 1 night

Noisy in room

8

Kathy

15 Dec 2024

·

Stayed 1 night

The man behind the counter "Junior" was amazing! Super nice and super quick to get us a new room when our smoke detector kept beeping (low battery). My son was not thrilled with his neighbor...as they were extremely loud and smoking outside that kept leaking in their vents. Newly remodeled...comfy beds...clean. Didn't have time for breakfast but it was offered. No clock in room but TV worked great...Great value...

2

Doug

31 Mar 2025

·

Stayed 1 night

If you like the smell of smoke, you'll love this place. 😕 Checked in at night only to have to.go back to office and ask for another room. The previous room had been smoked in and they tried to cover it with spray, but it reeked of smoke. Moved us to another room and we stayed but the beds were the hardest I've ever slept on. Pillows were thin and useless. Awoke the next morning ro the smell of marijuana. Went to take a shower and the shower head appeared to be 40 years old and caked in rust. Place is disgusting and lots of "foot traffic" walking the parking lot at night. Sketchy!

6

Jasmine

28 Apr 2024

·

Stayed 1 night

The WiFi was horrible.

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Service

Service is often friendly and helpful, with staff assisting and resolving issues; however, multiple reviews cite rude or unresponsive interactions and slow or confusing check-in.

Related guest reviews

6

William

19 Jun 2024

·

Stayed 1 night

Check in staff was abysmal.

4

Susan

28 May 2024

·

Stayed 1 night

Hotel very old. Needs updates And morning staff is not friendly at all

4

Leslie

5 Jul 2025

·

Stayed 1 night

staff rude and not helpful, room floors were dirt y, holes in curtains and no coffee pot altho there was coffee, cups, and creamers in room.I went to office to get coffee pot and there was none and past 9am to get coffee in officw area, water was leaking from under air conditioner.

2

Joshua

14 Jul 2024

·

Stayed 2 nights

Very dirty and the staff was disrespectful!

10

Michelle

4 Apr 2025

·

Stayed 2 nights

I’ve stayed a few times and haven’t had any issues with them staff has always been pleasant

10

Robert

9 Nov 2024

·

Stayed 6 nights

Friendly, helpful staff

10

Remi

15 Jul 2024

·

Stayed 1 night

Jessie was very helpful.. he came a reprogrammed the remote to my tv

10

John

14 Apr 2024

·

Stayed 1 night

Front desk person did more than expected and was very helpful. Good price and will stay again.

10

Lisa

2 Jun 2024

·

Stayed 1 night

Desk clerk went above and beyond to help me with checkin. He was friendly, courteous, personable and very helpful. He proved himself to be very adept at multitasking.

10

Rebecca

28 Aug 2025

·

Stayed 1 night

Staff was very friendly. I felt safe . Clean. Only neg was theor pillows.

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AI-generated summary based on recent guest reviews

Location

Convenient to I-40 and close to local stops, but several guests felt the surrounding area was sketchy or unsafe at night.

Related guest reviews

6

Tara

1 Aug 2024

·

Stayed 1 night

Close to 40 and eating establishments

6

Merin

21 Jun 2025

·

Stayed 1 night

Price and reviews were right for a very quick stop (5 hours) on a long road trip. After traffic delays, we arrived around 11:40 PM to a room with a window AC that had not been on, so it was very hot and humid in mid-June. Turned the AC unit on the highest setting, but it still made it hard to sleep, despite me normally being cold-natured. An electrical outlet also didn’t work. A passable stop, but not a place I’d stay again. We left before breakfast, so can’t comment on that. FYI, the lobby is locked overnight, but there is an entry area with night window. Made me wonder a little about the safety of the area.

8

Danny

1 Sept 2023

·

Stayed 2 nights

Everything was close to when I was going and just a great location

10

Marcus

2 Sept 2025

·

Stayed 1 night

Close to my destination

8

Gary

22 Sept 2023

·

Stayed 1 night

Easy on and off I-40 in Jackson. Room was clean and comfortable. WiFi worked well. Breakfast was ok, but not great.

10

Marcus

3 Sept 2025

·

Stayed 1 night

In the area where I needed to go

2

Jasa

4 Nov 2024

·

Stayed 1 night

I would not recommend this place for any young girls. Me and my girl friends in our 20s stayed here. We had an encounter with some suspicious men. We asked the front desk just to walk us to our cars. They insured us that we had nothing to worry about, and that the men were doing construction on the building, it was late night and the men kept lingering around our door so we called the police for an escort when checking out the following day Staff asked us in front of everyone if we called the police, and they went onto tell us that we should not have done that and shamed us. I would not recommend this for any young girls in their 20s.

2

Doug

31 Mar 2025

·

Stayed 1 night

If you like the smell of smoke, you'll love this place. 😕 Checked in at night only to have to.go back to office and ask for another room. The previous room had been smoked in and they tried to cover it with spray, but it reeked of smoke. Moved us to another room and we stayed but the beds were the hardest I've ever slept on. Pillows were thin and useless. Awoke the next morning ro the smell of marijuana. Went to take a shower and the shower head appeared to be 40 years old and caked in rust. Place is disgusting and lots of "foot traffic" walking the parking lot at night. Sketchy!

2

Donnie

12 Aug 2025

·

Stayed 3 nights

Room was totally disgusting with dead bugs on the walls, homeless people outside, very bad area and no bq place on site. I would rate a negative-10

4

Rickie

15 May 2024

·

Stayed 1 night

Room was in less than desirable neighborhood. Room was extremely worn. Outside was noisy late at night.

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is inconsistent, with recurring complaints about limited options, cold items, poor coffee, and occasional spoilage; others found it just okay. Overall food experience trends below average.

Related guest reviews

6

David

3 Jan 2024

·

Stayed 1 night

Typical Red Roof Inn. The room was in decent shape. The Microwave, Heater and fridge worked. The room was clean. Not much noise. The free breakfast consisted of coffee, orange and apple juice, make your own waffles, biscuits and gravy, cereal, yogurt, muffins and other breads but no fresh fruit.

4

French

31 Oct 2025

·

Stayed 1 night

Bad breakfast! No bananas, poor coffee.

6

Kim

18 Jun 2024

·

Stayed 1 night

The room was decent and the bed was ok. I'm giving it such a low rating because of the breakfast. Biscuits and gravy were cold and I believe either the pancake batter or syrup was bad. The waffles had a horrible Taste of them.

2

William

7 Apr 2023

·

Stayed 1 night

The floors and jetted tub were disgusting. My socks were black from walking across the floors. There was black floaties in the water from running the jets i just drained the tub and went to bed. Walls were paper thin. I could hear the neighbors tv. Also they didnt put out breakfast. So i had to soend more money to get something down the road. Save yourself the time and headache find somewhere else to stay.

8

Gary

22 Sept 2023

·

Stayed 1 night

Easy on and off I-40 in Jackson. Room was clean and comfortable. WiFi worked well. Breakfast was ok, but not great.

6

Mason

25 Sept 2024

·

Stayed 1 night

It was decent enough. Room had a mustiness covered with excess deodorizer. Hotel is not new and had signs of wear. Area around is a little sketchy with not a lot of restaurants around. Breakfast was decent but not great. An overall average experience for what you’d expect in a hotel off the highway.

4

Brett

17 Jul 2025

·

Stayed 2 nights

Property shows to offer a swimming pool the pool is covered. The area around the pool has not been taken care of the Breakfast was terrible and my 7 year old could have made something better the Cereal options are not kid friendly.

4

chris

14 Jun 2024

·

Stayed 1 night

Bed was comfortable, but the shower didn't work and breakfast was horriffic. Milk was sour, coffee and juices were undrinkable, mouse trap was on the counter with the food.

6

Savanna

11 Jun 2024

·

Stayed 1 night

Checking into this hotel was a pretty easy process but we ended up getting a room on the second floor and we didn’t enjoy having to carry our bags up and down the stairs. The property is not easily accessible to elderly and disabled without an elevator. The morning complimentary breakfast was out of almost everything by 8 am and didn’t have the best of options. We really only could eat the waffles and everything else was cold. Was hoping the for more options.

6

David

3 Aug 2024

·

Stayed 1 night

Typical Red Roof Inn. No hot breakfast, only coffee in the AM. Room was in decent condition and was clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$63
February	US$61
March	US$58
April	US$58
May	US$58
June	US$50
July	US$50
August	US$50
September	US$61
October	US$63
November	US$62
December	US$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $68	16 $56	17 $56	18 $60	19 $60
20 $56	21 $56	22 $56	23 $56	24 $56	25 $60	26 $60
27 $56	28 $56	29 $56	30 $56

Su	Mo	Tu	We	Th	Fr	Sa
				1 $56	2 $60	3 $60
4 $56	5 $56	6 $56	7 $56	8 $56	9 $60	10 $60
11 $56	12 $56	13 $56	14 $56	15 $56	16 $60	17 $60
18 $56	19 $56	20 $56	21 $56	22 $56	23 $60	24 $60
25 $56	26 $56	27 $56	28 $56	29 $56	30 $60	31 $60

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds

Suite, 1 King Bed

Superior Room, 1 King Bed

Standard Room, 1 Queen Bed, Accessible

Suite, 1 King Bed, Jetted Tub

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Red Roof Inn & Suites Jackson, TN

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Prices for upcoming dates