The Social Hub Rome

Loved the rooftop and breakfast buffet

Wir haben dieses Hotel unter anderem wegen des Pools gebucht, der Pool war aber den ganzen Aufenthalt über geschlossen. Wenn wir es vorher gewusst hätten dann wäre unsere Wahl auf ein anderes Hotel gefallen

We booked this hotel mainly for the gym and swimming pool. The gym is really nice but closed for maintenance for two days (with no prior notification) and the swimming pool was overly crowded (the whole day). The service is new, a lot of inexperienced, unprofessionals staff and always forgetting something when they do the room. We met only one person at the reception who was exceptional, the others were inattentive. Restaurant : food is great but every time we went we had either a bad service or waited a while ( more than 40’) to be served. The hotel is clean, nice and has potential but it s too crowded as you also have a lot of people from the outside coming to work/ meetings with access to facilities.

Ottimo hotel, camera con tutti i comfort pulita e silenziosa. La palestra è eccezionale.

We had an amazing stay at Social Hub Rome. The staff at the rooftop bar was so amazing, especially the one bartender was so nice and knowledgeable. He absolutely made our stay memorable and would be the reason we came back to your establishment as he made us feel like we were home. The front desk staff was extremely helpful and the morning breakfast and other facilities were great.

I was really looking forward to my stay, especially because the hotel advertised a swimming pool, which was a major factor in choosing this property. Unfortunately, the pool was closed for the entire duration of my stay, and there was no prior notice or communication about this. It was disappointing, as the pool was a key amenity I expected and planned to use. When I raised the issue, there was little to no acknowledgment or effort to offer compensation. The rest of the stay wasaverage, but the lack of transparency around facilities really affected my experience. Guests should be informed in advance if major amenities are unavailable. I hope the hotel improves communication in the future. Also bear in mind this is more like a campus there are a lot of students that live there. It didn’t bother us but if you are looking to relax you might find it difficult at times due to noise.

Modernt, mycket bra service, utmärkta faciliteter med bl a bra gym, pool och bar på taket. Ca 25 minuters promenad till Colliseum och övriga sevärdheter.

Excellent place to stay. Roof top bar and pool are great.

Pool never works . It’s understaff which makes many thing not to work properly

Ottimo hotel , pulito comodo . Palestre eccellente

Clean room

Staff and service was pretty good, there was a bit of a language barrier but ofc I can’t blame them for that (I’m visiting the country so I should know how to communicate!) the room was dusty when we first entered, toiletries were low and the room was hot! Had to ask one of the people working at the front desk to turn the ac temp down and fan high because it was stuck on automatic - but still it was very very hot! Hallways and overall building amenities could be cleaner. There’s a lack of restaurants around the area and the restaurants in the hotel are alright. Another important thing they need is a shuttle from the airport and the train station!! The area is a little inconvenient and seems unsafe so the shuttle is very important.

Only complaint is the bedding was not changed the entire time awe were there (10 days).

Værelset var fint. Personalet var behageligt. Rengøring og room service var tilfædig og mangelfuld. Luftsystemet i det første værelse virkede ikke ... ville vi virkelig have et andet værelse .. ja tak.

Pool was inoperable - was not notified upon booking. There was construction and maintenance during visit entirety. Room was very dusty and low upkeep- sheets were dirty. Did not stay second night (booked elsewhere).

The room was spotless but there was a water leak behind the bidet. This happened on the one night after we returned from our cruise. Staff and amenities were wonderful. I would stay here again.

Hotel was super fly. Gym was better than any I’ve seen in hotel. Room could’ve been cleaner and half our outlets didn’t work.

Super clean room, bath, common areas very well maintained, garden areas super nice, it exceeded my expectations. I would definitely stay here again if on Rome in the future. Thanks!

객실은 깨끗한 편이기는 하나 러그가 더럽고 욕실에는 물 때가 껴있었습니다 시설은 좋기는하나 직원이 상주하지않아 체크인이 어렵고 주차장 이용이 불편합니다

Room was immaculate. The bed was very comfortable (we prefer a hard mattress so it was perfect). The staff were always friendly and helpful.

Das Zimmer war super, ausser das die Klimaanlage nicht funktionierte, das Hotel einfach genial gestaltet, sehr geschmacksvoll

Where to start. “Hotel” is brand new but it just looks good how to say. Room was good but not great (deluxe double room). Very poor isolation between rooms and windows are only doble glazed. So for rooms dividing walls, they are so thin that we could hear first day next room watching tv and listening music on the normal level of noise so that is not great. Windows should be triple glazed just because of the “hotel” setting (between major rail lines and city highways). We did not mind the view of that but noise is an issue. On the positive side there is some great staff in the bar btw excellent coffee and pastries. Hopefully they get some more staff for the bar. Pizza restaurant is great with some great food but is run separately. It is self check in and out so make sure you are prepared for that. If you need a help from the staff it can be difficult to see who is staff and who isn’t. I don’t know what to think about that. To wrap up strange place.

Unfortunately, the TV in the room did not support Netflix or other common streaming services, which made it difficult to unwind as I normally would. I ended up purchasing a Chromecast to work around this, but it did make the room feel a bit too quiet and less relaxing than I had hoped.

The worst ever hotel I ever went.No AC no coffee or tea in the room.No helpful staff.

I have no complaints other than the reinforced concrete ceiling wasnt very pretty.

Nice room, hotel with beautiful decor, but the sound of the railway not far from the hotel can be heard up to the 5th floor where I was staying.

Loved it! Bed was so comfy, very clean and modern room. Best nights sleep in a hotel I’ve ever had! Would definetely return!

Rent og fint, gode fasiliteter. Baren og restauranten har super service, men er fryktelig dyr, selv etter hotellstandarer. 5 euro for en cola f.eks. og 12 euro for en drink. Det ligger en mini-mart rett over veien, kjøp drikke der. Baren på taket (med bassenget) var en nice touch. Bassengområde var fint. Beliggenhet er litt utenfor bysentrum, men det går en trikk rett utenfor, som du kan ta direkte til Colosseum og Traverstere, du kan og ta den noen stopp og komme til metroen. Det tar deg ca 25 min å gå til Colosseum. Mange gode restauranter i nærheten, ca. 10 min å gå (bruk google maps). Det er og en større butikk/supermarket som er døgnåpen rundt 5-600 meter unna. Internett er stabilt og raskt, hadde ingen problemer. Senga er komfortabel og badet er ganske stort. Det er vannkoker på rommet, et lite kjøleskap og safe. Det er og en tv, men jeg fikk aldri den til å synke med telefonen, ikke at det er et stort problem i Roma. Hadde egentlig ikke tid til å se på noe, så spurte aldri om hjelp til det.

Loved my stay here and I would stay again. Only downside is that the AC wont go lower than 18 degrees Celsius and in the hot August summer that doesn't make the room cool enough… You will end up sleeping without anything on top of you. Also, the lighting isn’t very bright so at night the room is extremely dark even with every single light on in the room. My phone’s flash light was brighter. Other than that I felt extremely safe, the food was wonderful, the front desk people were really nice and helpful, and it was right across the street from the tram making getting to city center and sites a lot easier.

Overall it's a good hotel to stay in. Modern, good amenities. The room is rather small for two. TV has good channels but all dubbed (not in English).

great experience and I cant wait to return, this place is gorgeous. The decor/ aesthetic , super clean, great atmosphere, tasty food, amazing customer service.

I recently stayed at The Social Hub Rome and overall had a good experience with the hotel itself. The building is large, modern, and feels very secure, with stylish interiors and great amenities. The staff were friendly and helpful throughout my stay, which really added to the positive impression. However, the location is a bit of a downside. While the tram stop is conveniently right in front of the hotel, the wait times are quite long no matter the time of day. Getting to the city center by tram or bus often took close to an hour, which made exploring Rome less convenient than I had hoped. The area outside the hotel also didn’t feel as pleasant or lively compared to more central neighborhoods. That said, if you’re looking for a comfortable, modern place to stay and don’t mind longer transit times to the main attractions, The Social Hub is a solid option

Staff lack of communication needs to be improved, distracted normally and lack of knowledge of schedule per day. Overall nice time

Staff wasn‘t that friendly nobody helped us when we arrived.

The hotel was really lovely. Very reasonably priced and good walking distance from everything you need. The staff were so helpful and friendly. Really made us feel welcome

Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this behavior was shocking and unprofessional. The room was also noisy, and I felt genuinely threatened by the reception staff. Completely unacceptable. Avoid at all costs.

Self check in worked seamlessly. Staff were helpful in replacing keycard I left locked in room and kindly provided drinking glasses I needed. Process for check out was simple and taxi was easily ordered for me and it arrived in 6 minutes as advertised. I’d stay there again.

Idiotic idea that customers would use app or digital screens to check in and even do laundry. System fails and overworked single staff person does everything anyway. Same failure as CitizenM before. Stupid managers think they can save costs by frustrating tired guests with xtra work. Never coming back and recommending all not to. Neighbor room was let left open after cleaning. Cups not cleaned. Used towels left. No coffee cups even if there is coffee machine. Disaster. Beautiful design, they need to hire real management and kill the digital system, make a human system instead.

We booked The Social Hub in Rome only an hour before check-in, after being let down by another hotel on arrival. What could have been a stressful start to our trip turned into one of the best hotel experiences we have ever had. From the moment we arrived, the team went above and beyond to ensure our stay exceeded expectations. The hotel itself is modern, stylish, and spotlessly clean, with excellent facilities that catered perfectly for our family. It has a unique, vibrant atmosphere that immediately makes you feel welcome and relaxed. A special mention must go to Fabio, who looked after us most evenings with food and drinks. His warmth, positivity, and genuine thoughtfulness made such a difference to our stay. Fabio is a true credit to The Social Hub, and his friendly service created some of our fondest memories of Rome. We cannot recommend The Social Hub highly enough. What started as a last-minute booking became a highlight of our trip, thanks to the hotel’s amazing staff, great design, and outstanding service. We will certainly return on our next visit to Rome

The facilities were fine and breakfast was nice. However, the front desk service felt a bit cold, and there were no clear signs for the elevators. We had some trouble finding them until another staff member kindly helped us

Before travelling to Italy I’d never heard of or stayed in any Social Hub Hotels, but I have to say that I’m now a fan! The location in Rome is a bit out of the way, and is a 15-20 minute walk from the main railway station, though you can also get a short tram ride down to the hotel as well. In spite of this the hotel is set back off the main road and is secluded in gated grounds that make it very private and it more than makes up for its location with its friendly staff, high standard of facilities, including clean rooms with all the mod cons you’d expect, and a stunning roof top bar and pool. I can also recommend the pizzeria adjoining the hotel too, which offered some fantastic food and was clearly busy with the locals and guests of the hotel, shared working space facilities etc.

Sauber, Freundlich, angemessenes Frühstück, Umgebung ziemlich unschön

Très bel hôtel avec de bons services, personnel accueillant, grande chambre assez confortable. Seul point négatif son emplacement : pour les attractions de Rome il faut marcher au moins 30 minutes à 1h pour s’y rendre. Il n’y a RIEN proche de l’hôtel. Pas de resto, de dépanneur, de café ni de pharmacie ou de magasin.

Very nice hotel. Especially for younger couples or single looking to mingle. The staff there was awesome and very helpful! Would definitely suggest. The only downside is that it’s a little difficult to get to the hotel, kinda out of the way. Overall great!

The property was very clean, great facilities and breakfast. The area was a bit dodgy, would not advise walking from Termini after dark.

Hotel novo, com lindas instalações. Aquele hotel que te chama no final do dia para aproveitar a estrutura, depois de um dia “puxado” nas ruas de Roma. Entre os highlights, academia com equipamentos de ponta, café da manhã sem explicação e área do rooftop sem igual. Fica “um pouco distante” das principais atrações, mas bem perto da estação de trem, e em frente à uma estação do bonde. Voltaríamos a nos hospedar 1 milhão de vezes.

Hotel and its grounds were stunning. It just didnt feel too safe walking from Termini late at night

Rooms were clean and brand new! Large space which was nice! The hotel is located quite a ways away from historic sights so getting a taxi or uber is a must.

It was ok. The room is normal but the facilities are amazing. Good for stay if you want to chill a bit

Great stay but I didn’t like the area as it was a little out the way and left a little unsafe at night walking back to the hotel. Over all it was a good hotel and enjoyed the rooftop pool/bar

Modern decent hotel in Rome. 20 minute walk or so from Rome Termini station. There's good restaurants and cafes in the surrounding streets. On the hotel itself, it is modern, clean and has all you need. There's a decent gym, rooftop bar and bar downstairs also. I found the room itself to be pretty decent. The one negative I had with this hotel was the breakfast. Although the food was good the whole breakfast set up seemed like a bit of a "free for all" every morning. Breakfast is meant to (according to the hotel) open at 7am but I found most mornings even by 7.15am staff where still setting up. Several mornings during my stay there was no eggs or bacon out, coffee machines hadn't been turned on, there was no juice and minimal breads. Staff hadn't set the laptop up for guests to sign in for breakfast either. I hate to complain but this was a rush for those of us who needed an early start. For example, on my last day I had a taxi booked for 7.30am. I was hoping for a quick breakfast and then leave but unfortunately as mentioned, no bacon, eggs, juice, coffee etc. Staff also seemed extremely stressed. Perhaps this was all teething problems as the hotel is pretty young. Would it stop me from staying here again, no. Overall I enjoyed my stay despite the above mentioned. It was clean, had a decent room and the amenities are all decent. Hopefully the breakfast issues will be sorted with some time and management.

Loved the rooftop and breakfast buffet

Disappointing stay at The Social Hub in Rome has been a major disappointment, despite the hotel’s promising branding and high pricing. While there are a couple of redeeming features, the overall experience has been frustrating and far below expectations. The air conditioning in our room is barely functional, which is a significant issue in Rome’s intense heat. Despite reporting the problem, it hasn’t been properly resolved, leaving us uncomfortable and restless. For a hotel of this standard, a working AC is a basic necessity that has not been delivered. Breakfast, which comes at a steep price, has been another letdown. When we asked about allergies, the staff provided vague and unhelpful answers, which is concerning for anyone with dietary needs. This lack of clarity felt dismissive and unsafe. Additionally, breakfast service ends at 10:30 AM, but the staff starts clearing food well before, showing little consideration for guests still eating. This rushed approach undermines what should be a pleasant dining experience. The attitude of some staff members has been a recurring issue. Simple questions are often met with curt or unclear responses, making it difficult to get straightforward information. This lack of warmth creates an unwelcoming vibe, which is surprising for a place marketed as a lively “social hub.” On a positive note, the bathroom in our room is modern and well-designed, which is a small plus. Additionally, there’s a great pizza at hotel

Great property, very friendly staff. Main restaurant wasn't very good but there is a pizza place on site that we will try next time

Hotel was ok, staff friendly, had to ask for housekeeping first night, coffee capsules did not get refilled, laundry service at hotel was ok but could only use one machine at a time, I get one washer or dryer, but you could only use the washer, then the dryer, we had a couple loads to do so had to wait until dryer had finished before using washing machine. The pizza restaurant on site was really good, best pizza I ate whilst in Rome, a nice restaurant 10 minute walk away, felt safe but a few homeless people around the area.

Hotel is very tech savvy. Beds were somewhat hard. Shower a little awkward to use but it worked. Brekkie buffet was expensive but extensive with hot and cold. Pool is a 4 ft deep lap pool refreshing. Rooftop lounge around pool enjoyable with drink service. Staff helpful throughout. Area outside of hotel a little scudgy.

I LOVED this hotel. It's just under two miles away from the main tourist spots, but this hotel was perfect to wind down at after sight seeing all day. Super quiet, great staff, and wondeful eating options on site. It's a vibe. The buffet breakfast was EXCELLENT.

Yes! The Pizza restaurant was awesome.

Breakfast buffet seemed pricey, but was high quality

La cama espectacular y el lugar un poco retirado pero exageradamente muy bonito Lo mejor del desayuno fueron los wafles ,espectaculares .!