Name: Holiday Inn Madison at The American Center by IHG
Address: 5109 West Terrace Drive, Madison, Wisconsin, United States of America, Madison, Dane County, US
Price range: $78–$230 per night
Rating: 8.08

What guests think

At Holiday Inn Madison at The American Center by IHG, travelers often praise the friendly, efficient staff and convenient airport/highway location, while noting dated areas and maintenance issues like loose hallway carpets, worn bathrooms, and occasionally noisy air-conditioning.

Rooms are generally comfortable and spacious, with some missing USB ports or microwaves and occasional weak water pressure. Facilities include a pool, hot tub, gym, restaurant/bar, and airport transport, though the hot tub or equipment and shuttle hours can disappoint. Breakfast isn’t free, yet many find the buffet and on-site dining tasty and convenient. Expect friendly service and good access, with trade-offs in upkeep and included perks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities cover a pool and hot tub, fitness room, on-site bar/restaurant, airport shuttle, guest laundry, and parking. Some elements are unreliable (hot tub closures, broken gym or laundry machines, and limited shuttle hours), while others are convenient such as the pool/fitness areas and parking.

Related guest reviews

10

Darcy

Dec 31, 2024

·

Stayed 1 night

I loved the personal attention to making my trip stressfree. My flight was delayed arriving after shuttle service ended. Hotel staff arranged for taxi to pick me up and transport me back to airport next day free of charge. Saved me having to wait for and pay for Uber late at night from airport. I’m very happy with all of the friendly staff, the hotel was beautiful, breakfast extra but worth it, delicious, hot and open 7-10. Very convenient times. Service staff friendly and efficient. Made my stay very restorative and I will certainly visit again. Very convenient to both airport and highways.

10

CODY

Oct 24, 2024

·

Stayed 1 night

Clean and nice property. Bar and restaurant on premises so very convenient.

6

Daniel

Oct 27, 2024

·

Stayed 2 nights

Shuttle service was very inconvenient. Times of shuttle operation were very restricted and not offered when needed.

6

Kateri

Jul 31, 2025

·

Stayed 2 nights

The staff was very polite and helpful. The bed was very comfortable and the linen’s were clean. However the building itself was outdated, bathroom wasn’t very clean, and the hot tub was down.

4

Melissa

Mar 27, 2025

·

Stayed 1 night

The heating/cooling unit did not work in our room, neither treadmill in the workout room worked, the hot tub was filled with children even during “adult” hour, and the food was not good

10

Andrew

Jul 21, 2025

·

Stayed 1 night

We enjoyed the hot tub and pool area. I was unable to use the fitness room, but it had a full squat rack and bench area which would have been awesome!

4

Holly

Jul 12, 2025

·

Stayed 2 nights

Both washers in the guest laundry were broken, no fan in bathroom so all moisture from the shower (tub was gross around the drain plug) stayed in and made things feel wet, including the bedding. Room smelled like it had once had animals in it. The wall near the tub insert was peeling paint and drywall. The only nice part about the hotel was the entrance, lobby, and bar area. The rest of the hotel is in desperate need of updating and deep cleaning.

8

Ronan

May 29, 2024

·

Stayed 1 night

The room was big and clean. Beds were comfortable. I would have liked the restaurant to be open later than 9 p.m. Pool and hot but were clean and enjoyable after a long day driving.

10

Linda

May 22, 2024

·

Stayed 1 night

Clean and friendly staff! Easy accessible parking! Downside was breakfast wasn’t free but otherwise good stay!

10

Daniel

Dec 12, 2022

·

Stayed 1 night

Able to give me free early check in as I arrived 3-4 hours earlier than planned. Large room with king+ bed. Nice view. Decent workout room and nice pool. Restaurant and small bar were nice and enjoyed company/professionalism of staff at both restaurant and hotel.

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Cleanliness

Cleanliness is inconsistent: some guests report very clean rooms, while others cite musty odors, stained carpets or toilet seats, and dirty or worn bathrooms. Hallway carpeting is repeatedly described as buckled or loose, creating a tripping hazard.

Related guest reviews

2

Brandon

Jul 28, 2025

·

Stayed 1 night

Looks decent from the outside but the rooms are dirty, musty and stink.

8

Devin

Jul 21, 2025

·

Stayed 1 night

I thought the front desk person was very helpful and welcoming to us when we arrived. I also thought the room was nice, no major complaints. The building overall could use some overall updates (felt very old and dated, somewhat had a musty smell in the room). But everything was clean and well kept, a nice hotel with nice people just needing a nice facelift.

2

david

Aug 4, 2025

·

Stayed 2 nights

Hallway has ripped up carpet rooms have stained carpets toilet had stain marks on the seat mould in the shower walls

4

Adrianna M

May 26, 2025

·

Stayed 3 nights

The toilet seat was very stained and looked dirty. The siwe was missing one soap shelf and had other damaged areas by the door opening. Even though the rain shower faucet should be nice it doesn't provide water pressure water pressure. The bed and pillow were hard. I asked for an extra blanket and they did not have one but brought me a comforter instead. Staff was nice. TV worked well.

10

Yvonne

Nov 22, 2025

·

Stayed 1 night

I used Uber because my flight was so early. Very clean and comfortable room. Thank you.

4

Holly

Jul 12, 2025

·

Stayed 2 nights

Both washers in the guest laundry were broken, no fan in bathroom so all moisture from the shower (tub was gross around the drain plug) stayed in and made things feel wet, including the bedding. Room smelled like it had once had animals in it. The wall near the tub insert was peeling paint and drywall. The only nice part about the hotel was the entrance, lobby, and bar area. The rest of the hotel is in desperate need of updating and deep cleaning.

10

Peter

Aug 2, 2024

·

Stayed 1 night

We liked the excellent condition the hotel was in. Room was very clean. Didn't like the cost of the breakfast, which is normally free at other hotels. We chose to eat at Perkins instead.

6

Sara

Apr 17, 2025

·

Stayed 1 night

Hotel staff was very nice. The rooms are a bit dingy, stains on carpets and buckling carpet in third floor hallway. Also my hand towel had hair on it, not sure if it was fresh or had just been hanging since last guest.

2

Jennifer A

Jul 28, 2025

·

Stayed 2 nights

Hallway rug was super wrinkled easily a tripping hazard. Looked like water damage loosened the glue from the carpet. The room smelled badly of mold. The bathroom smelled like sewage. When we brought these issues up, they just gave us room spray

8

denise

Jun 10, 2024

·

Stayed 1 night

Overall the property was very good. The location, overall cleanliness and staff. In our room, the bathroom needed some painting and repair to wallboard by the bathtub and doorframe. The hair dryer did not work and we had to have another one brought to the room. There was a stain on the carpet.

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Rooms

Rooms are comfortable and often spacious with good beds and occasional views, but several feel dated with loud HVAC, older TVs, limited outlets/USBs, and occasional lack of microwaves or weak shower pressure.

Related guest reviews

10

Michelle

Aug 12, 2025

·

Stayed 2 nights

Very comfortable beds. Clean. Convenient location.

6

Joely

Aug 18, 2024

·

Stayed 1 night

It’s clean but it needs updating. There are no USB ports and the tv was older. The shower had no ledges to put your soap and the towel rack was inside the shower! That was a little strange! However, the bed was comfortable and the staff who checked us in was really nice. Free continental breakfast would have been nice.

4

Yang

Feb 9, 2025

·

Stayed 1 night

The air con unit in my room is loud as a landing plane.

2

Mark

Jul 20, 2025

·

Stayed 1 night

I booked a room with 2 queens and was given one with only one king bed. Had to sleep on a pullout couch that was more springs than mattress. Only got 2 hours of sleep. The desk claimed that no other rooms were available.

8

Devin

Jul 21, 2025

·

Stayed 1 night

I thought the front desk person was very helpful and welcoming to us when we arrived. I also thought the room was nice, no major complaints. The building overall could use some overall updates (felt very old and dated, somewhat had a musty smell in the room). But everything was clean and well kept, a nice hotel with nice people just needing a nice facelift.

8

Mark

May 10, 2025

·

Stayed 1 night

Need new AC unit, hard to sleep when it sounds like a train is going down a noisy track

8

Tom

Apr 20, 2025

·

Stayed 1 night

Nice room. Wonderful Irish Pub nearby

4

Adrianna M

May 26, 2025

·

Stayed 3 nights

The toilet seat was very stained and looked dirty. The siwe was missing one soap shelf and had other damaged areas by the door opening. Even though the rain shower faucet should be nice it doesn't provide water pressure water pressure. The bed and pillow were hard. I asked for an extra blanket and they did not have one but brought me a comforter instead. Staff was nice. TV worked well.

6

David

Oct 6, 2024

·

Stayed 2 nights

Room was modern and large. However, cleaning staff did not clean the room daily. That's not good! Also, for the price I paid I expected to have a microwave in the room, and there was no microwave. Lastly, the pillows were hard.

8

Eliannette

Jun 18, 2025

·

Stayed 1 night

USB ports for charging are needed

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and efficient, with very quick check-ins and thoughtful assistance. A few report lapses such as an unattended front desk late at night, early housekeeping knocks, and reservation or room-type issues.

Related guest reviews

10

Darcy

Dec 31, 2024

·

Stayed 1 night

I loved the personal attention to making my trip stressfree. My flight was delayed arriving after shuttle service ended. Hotel staff arranged for taxi to pick me up and transport me back to airport next day free of charge. Saved me having to wait for and pay for Uber late at night from airport. I’m very happy with all of the friendly staff, the hotel was beautiful, breakfast extra but worth it, delicious, hot and open 7-10. Very convenient times. Service staff friendly and efficient. Made my stay very restorative and I will certainly visit again. Very convenient to both airport and highways.

10

Nate

Jun 11, 2024

·

Stayed 1 night

The front desk gal had me checked in and pointed to the elevator within 2 minutes. Fastest checkin ever!

4

Dalton

Aug 5, 2024

·

Stayed 1 night

The lady at the front desk was so polite and helpful. The area and room were clean and simple and I would’ve given it a tremendous review if it weren’t for the cleaning ladies knocking on our door at 830am yelling housekeeping. I thought surely it was another room because checkout time wasn’t until noon and we had not checked out yet. The lady then knocked and yelled again and immediately tried opening the door but I had the bar locked on the inside. They then yelled sorry and left. We tried to go back to sleep because it was a late night for us and the lady came back 2 more times before checkout!! It was ridiculous. If you’re looking to get a good sleep in don’t stay here unless you want to be woken up every hour before checkout beginning at 830am.

10

Melinda

Apr 27, 2025

·

Stayed 1 night

Very nice front desk staff. Nice gym.

10

Derek

Oct 12, 2025

·

Stayed 1 night

No rooms available 1 hour before check in. Understandable, went to football game without having a room. Came back to hotel around 11:30pm to check in and had to wait 20 minutes for the front desk person to show up. Used phone that is supplied to call them and that rang for 20 minutes. The front desk person final came walking out of somewhere with a glass of water. No apologies didn’t say a word just asked name on reservation. Completely no security for lobby no locked doors no one at desk.

10

Marcia

Aug 29, 2025

·

Stayed 3 nights

Super friendly staff and nice quiet stay.

10

Marisa

Jun 5, 2024

·

Stayed 1 night

The front desk checked me in & had me in my room in about 2 minutes. They were friendly, professional & quick which I really appreciated because I had a business video call to get to!

10

PAUL

Feb 16, 2025

·

Stayed 1 night

Might have been the nicest check in ever.

10

Casey

May 13, 2025

·

Stayed 1 night

The hotel/room itself was fine - the carpet in the hallways was very loose on the 4th floor and could potentially be hazardous for people with disabilities. Everything worked and was clean, so no complaints there. I do have to sing the staff's praises because I accidentally left valuable jewelry in our room and called them afterward to let them know. They kindly kept my jewelry items safe for 4 days until I was able to pick it up. I was so thankful and relieved. Kudos to the kind souls who went above and beyond for their guest. Thank you!

8

Denise

Jul 7, 2024

·

Stayed 1 night

The staff was really great! Sonia at the front desk and Jackie in the restaurant made this hotel a wonderful experience.

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AI-generated summary based on recent guest reviews

Location

Convenient for the airport and I-90 with generally quiet surroundings; however, dining and shopping are mostly a short drive, with little within easy walking distance.

Related guest reviews

10

Todd

Oct 28, 2024

·

Stayed 2 nights

Very nice modern hotel. Place is very clean. Not much to do there without a car, but it was exactly as expected. Easy access from highway. Restaurants and shopping within driving distance. Quiet location. I would stay there again.

10

Monica

Jun 25, 2025

·

Stayed 1 night

Great location, very convenient to the airport.

8

Brian

Sep 9, 2024

·

Stayed 1 night

Nice hotel. Not much walkable in the vicinity for food. Easy access to the highway.

10

David

Oct 29, 2023

·

Stayed 2 nights

Very nice stay for a football get together with friends. Desk staff were very helpful and overall this was a great choice and the rates were reasonable. 20 minute drive/Uber to downtown.

8

William

Aug 31, 2023

·

Stayed 1 night

close to highway and very clean

10

Hayley

Jan 28, 2025

·

Stayed 2 nights

Great staff, convenient location

6

Adam

Jun 9, 2025

·

Stayed 1 night

This hotel is conveniently located near Madison airport and

10

Thomas

Jul 8, 2024

·

Stayed 1 night

No restaurant or shopping with walking distance

10

Steven

Sep 17, 2023

·

Stayed 1 night

Reserved top floor view with shower got what I paid for very good view of skyline, queen bed with 4 pillows desk with chair and one single chair with ottoman. Staff was nice and helpful. Property was in good area. For the men 5 min to cabelas

10

Steven

Oct 17, 2024

·

Stayed 1 night

Although on the eastern edge of the area, this is a very nice hotel if you have business nearby or prefer to stay away from the city itself. No free breakfast but a short drive from your typical suburban options. It's also on I-90 and near the airport.

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Dining

Breakfast and on-site dining receive strong marks for taste and quality, but breakfast isn’t included, some find it pricey, and breakfast hours can be limited.

Related guest reviews

8

Nancy

Nov 20, 2024

·

Stayed 1 night

The carpet in the hall was very worn and in need of replacement. The room itself was good. Disappointed that we have to buy breakfast at $14 a person.

10

Darcy

Dec 31, 2024

·

Stayed 1 night

I loved the personal attention to making my trip stressfree. My flight was delayed arriving after shuttle service ended. Hotel staff arranged for taxi to pick me up and transport me back to airport next day free of charge. Saved me having to wait for and pay for Uber late at night from airport. I’m very happy with all of the friendly staff, the hotel was beautiful, breakfast extra but worth it, delicious, hot and open 7-10. Very convenient times. Service staff friendly and efficient. Made my stay very restorative and I will certainly visit again. Very convenient to both airport and highways.

8

Amy

Mar 28, 2024

·

Stayed 1 night

Needs some updating. Toilet seats are stained. No soap/shampoo shelf. Clean. Restaurant food is good. Wait staff was good.

6

Helen

Sep 2, 2024

·

Stayed 2 nights

Staff was very nice. Our room had food and garbage in it from the previous stay which is why i would not rate the hotel higher. The pool and hot tub were warm so that was nice. Breakfast is OK for what i paid with room but $15 if you don't book it with your room for essentially a continental breakfast seemed a bit steep. Overall, not bad for the price compared to locations nearby.

10

Chad

Aug 5, 2024

·

Stayed 2 nights

Front desk attendants as well as breakfast staff were great!! Breakfast food was great! Gym was clean and plentiful!

4

Hollie

Aug 12, 2024

·

Stayed 1 night

Air conditioner made a terrible noise that was too loud to sleep. Shower was not in good condition or clean. The hotel had a weird smell throughout. Breakfast was good but it was an extra charge.

10

Kimberly

Mar 24, 2025

·

Stayed 2 nights

The breakfast buffet was amazing, the staff was super friendly and helpful!! Definitely would book this hotel again!!!

10

Peter

Aug 2, 2024

·

Stayed 1 night

We liked the excellent condition the hotel was in. Room was very clean. Didn't like the cost of the breakfast, which is normally free at other hotels. We chose to eat at Perkins instead.

8

Dana

Oct 21, 2024

·

Stayed 4 nights

The room was clean and comfortable. Our room was not cleaned one day for no explicable reason. The restaurant has very limited breakfast hours. Neither the restaurant nor desk will make change.

10

Eryn

Jan 17, 2025

·

Stayed 1 night

Check in was a breeze, friendly and informative ! Bar and Grill was delicious and waiter was fantastic! Breakfast was worth the $$

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AI-generated summary based on recent guest reviews

Month	Average price
January	$104
February	$99
March	$87
April	$95
May	$111
June	$102
July	$107
August	$134
September	$152
October	$161
November	$128
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $220
4 $98	5 $116	6 $119	7 $94	8 $109	9 $196	10 $196
11 $116	12 $87	13 $109	14 $102	15 $105	16 $202	17 $229
18 $107	19 $98	20 $90	21 $85	22 $93	23 $181	24 $172
25 $78	26 $88	27 $92	28 $84	29 $149	30 $102	31 $99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $133	16 $116	17 $108	18 $201	19 $230
20 $100	21 $122	22 $125	23 $125	24 $116	25 $180	26 $193
27	28	29	30

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 1 Bedroom

Standard Room, 2 Queen Beds (Top Floor)

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Madison at The American Center by IHG

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Prices for upcoming dates