Best Western Plus Gran Hotel Centro Historico

Rooftop pool is appreciated for the views but is often unheated with short hours, and it was reported out of service at times; the small gym feels dated with limited or faulty equipment. Elevators are frequently slow, parking is off-site via valet and can be delayed, and some noted no bar service.

Feedback is highly mixed: numerous guests reported dirty bathrooms or linens, sewer odors, mold, insects, and irregular housekeeping, while others found rooms clean. Overall standards feel inconsistent.

Rooms are generally small and dated, with reports of weak or faulty air conditioning, small bathrooms, hard or small beds, and maintenance issues with fixtures or TVs. Street and corridor noise affects some rooms, especially those facing busy avenues.

Many guests praise friendly, helpful staff, but others cite slow or inflexible check-in, inattentive responses to complaints, and housekeeping performed only on request or inconsistently. Service quality varies by department and time of day.

Very central and walkable to the historic center and markets, but many warn the immediate area feels unsafe or dirty after dark and can be noisy. Suitable for daytime sightseeing; use extra caution at night.

Breakfast is often described as very limited (toast, coffee, small fruit) and restaurant service can be slow with items missing; some guests enjoyed meals. Lack of clarity on inclusions, such as kids’ breakfast, caused frustration.