Name: Hilton Guadalajara Midtown
Address: Av. Adolfo Lopez Mateos 2405 300, Col. Italia Providencia, Providencia, Guadalajara, Guadalajara Municipality, Jalisco, Mexico, Guadalajara, Jalisco, MX
Price range: $175–$848 per night
Rating: 9.15

What guests think

At Hilton Guadalajara Midtown, travelers highlight the convenient, safe setting inside the Midtown shopping complex, modern comfortable rooms with city or mall views, and generally friendly staff, with many praising the breakfast, pool deck, and executive lounge.

However, facility feedback is mixed, with repeated complaints about the hot tub not heating, occasional pool closures or limited access, and some hiccups with valet or parking logistics. Room experiences are mostly positive but not flawless, with reports of inconsistent or nonworking air conditioning, weak or awkward handheld showers, a few amenity troubles like fridges or TVs, and occasional noise from an upstairs venue. Cleanliness is praised by many yet shows inconsistencies, while service can be slow or unresponsive at times. Expect a modern, well-located stay with strong conveniences and occasional operational lapses.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool deck, executive lounge, and gym, and appreciate on-site conveniences; however, repeated issues include a cold or nonfunctional hot tub, occasional pool closures or limited access, and some hiccups with valet or parking logistics.

Related guest reviews

10

Mariela

Apr 12, 2024

·

Stayed 1 night

Todo estuvo perfecto, lo único que no me gustó es que estaba cerrada la alberca porque alguien había vomitado un día antes ;(

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8

Sylvia

Dec 10, 2022

·

Stayed 4 nights

Property was great, room was nice and comfortable but no tub and with little ones, really missed it. I have two complaints: Hot tub was not working and I checked all around the city just for this feature and Hilton confirmed over and over they had functioning hot tub. Also, room service was lacking, they did not have any kid friendly snacks, chicken fingers, etc.

10

Hiram

May 16, 2025

·

Stayed 3 nights

For our very first visit to Guadalajara, we chose this hotel, and our experience was better than we had expected. The hotel location is very convenient, although Uber drivers seem to have a hard time spotting the drop off/pick up location of the hotel entrance. It sits right above the Midtown shopping plaza. Our room was quiet and met all our needs. The panoramic view was beautiful, too. The Executive Rooms allow access to free buffet breakfast (good quality and wide selections) and the Executive Lounge on the 7th Floor offers free afternoon snacks and evening Happy Hours (drinks and samplings from the restaurant) with indoor/outdoor seating. All the staff were courteous and friendly. Especially the staff on the Executive Lounge, Maviel, was a true stand out. She made us feel so welcome and at home with her superb service and genuine hospitality spirit. A great Ambassador to the Hiltons. Maviel went out of her way to look into on our inquiries, and was paying personal attention to all the guests. We left the city with a very good vives, and will definitely plan to return in the future.

10

Alejandro

Apr 7, 2023

·

Stayed 1 night

Solo la piscina y el jacuzzi le falta mantenimiento

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10

Carlos

Oct 23, 2025

·

Stayed 4 nights

I’d like to give a shout out to Javier in the Valet parking area. He was very nice and very helpful. Always cheerful, respectful and honest. Loved talking to him. He found us transportation and the driver took us every where. Nice man Javier is. Hope somebody reads this and tells him.

10

Cesar

Jul 28, 2023

·

Stayed 1 night

El personal es muy amable con cada una de nuestras peticiones y solicitudes, el hotel tiene excelentes amenidades, áreas de servicio, entretenimiento y excelente ubicación. El ambiente y la temperatura de la alberca son excelentes.

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10

Ricardo

Sep 24, 2024

·

Stayed 4 nights

Family stay. Hotel buffet was amazing. The pool area was a lot of fun. The family really enjoyed it. The service and attention to detail was 100%

4

Ximena

Mar 21, 2023

·

Stayed 1 night

El jacuzzi no tenía la calefacción que se promete, pregunté y me dijeron que sí estaba prendido pero estaba igual de helada que la alberca. Por lo que en lugar de jacuzzi era un chapoteadero infestado de niños, muy incomodo para adultos.

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10

JOHN

May 19, 2022

·

Stayed 3 nights

The absolute perfect / ideal location for when you are doing business in Guadalajara. Midtown is a really cool complex with everything you could ever need. Shopping, amazing restaurants, a grocery store, tons of food vendors, bright and bustling atmosphere - and the Hilton is at the heart of all of it. Pool oasis on the third floor, nice-sized gym, clean comfy modern rooms, tasty breakfast with so many different options every morning. I have found my place to stay in Guadalajara from now on!

6

Miguel

Feb 26, 2024

·

Stayed 1 night

Nos negaron el valet parking a pesar de que nos lo cobraron en recepción

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Cleanliness

Many reviews describe rooms and common areas as very clean or spotless, but several report declining housekeeping quality, missed cleanings, stained linens, leftover hair, and dust.

Related guest reviews

10

Ka Ho Paul

Jul 15, 2025

·

Stayed 3 nights

Nice location! Clean hotel! Definitely stay again!

10

Jose Luis

Jun 7, 2024

·

Stayed 1 night

Solo una observación: la sábana en la cama estaba manchada al parecer de sangre

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10

Carlos

Feb 17, 2026

·

Stayed 1 night

Todo muy limpio

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10

Aydee

Jun 24, 2025

·

Stayed 3 nights

Great location next to a mall. Hotel was clean and quiet. Would stay again and recomend

10

Erika

Jan 4, 2026

·

Stayed 2 nights

Staff were very friendly/helpful. Room was spotless.

4

Liangyi

Jan 4, 2024

·

Stayed 1 night

La insonorización de la habitación es mala y el baño aún tiene pelos del anterior inquilino.

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6

Betzaida

Feb 20, 2025

·

Stayed 2 nights

Cada día la limpieza de los cuartos es pésima, no sacuden y sucia. Que lastima de verdad me encanta llegar al hotel, ojalá no lo dejen de caer

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10

Raul

Aug 20, 2024

·

Stayed 3 nights

The hotel was perfect and clean

8

Betzaida

Dec 18, 2024

·

Stayed 1 night

Lo están descuidando en la limpieza, parece que no se limpió o medio pasaron…

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4

Jose Guadalupe

Jan 8, 2023

·

Stayed 1 night

Esperaba mucho mas del hotel. Nos entregaron la habitacion y no tenia servicio de luz, no funcionaba el aire acondicionado, tardaron toda la tarde en darnos una solución y al final nos cambiaron de habitación a una que estaba sucia y no tenia listas las amenidades. No recomiendo el hotel

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Rooms

Rooms are modern, comfortable, and often spacious with city or mall views, but some guests faced inconsistent or faulty air conditioning, weak or awkward showers, limited bathroom privacy, occasional noise from above, and a few amenity issues such as fridges or TVs.

Related guest reviews

6

Matthew

Apr 29, 2024

·

Stayed 2 nights

Hotel is nice enough. Was our second stay there in 9 months. Probably won’t stay here again. There’s no privacy in the bathroom with shower and toilet doors both made of glass. Additionally our toilet was broken and running the entire time. Housekeeping knows it’s an issue but did nothing. From the front desk, I asked for water to be delivered to our room and was assured it would be right up. Never came.

6

Fernando

Jan 27, 2023

·

Stayed 7 nights

Need to update television to smart TV'S!

4

joseph

Jun 13, 2025

·

Stayed 2 nights

The hotel is very nice as well the room, however no pressure at all in the shower , shower decent size , but I have to be against the wall to be able to shower , a little drip out of the shower head .

8

Eduardo

Dec 12, 2022

·

Stayed 2 nights

El hotel es moderno y agradable. En la habitación no servía el refrigerador, lo reportamos pero no lo repararon. La regadera del baño es muy poco apropiada. Es de teléfono y no permite ducharse sino en una pequeña esquina de la ducha. Es muy incomodo. No está a la altura del hotel y es algo que pueden corregir fácilmente.

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6

Todd

May 26, 2025

·

Stayed 3 nights

Air conditioning was not good It kept getting hot and then cold

8

Enrique

Aug 11, 2025

·

Stayed 1 night

Rooms were nice, but very generic. Location is fantastic

2

Anthony

Nov 30, 2025

·

Stayed 3 nights

The room AC did not work and could not maintain temperature throughout the day. Traveling with my 3-year-old who requires midday naps. It was frustrating and unaddressed by the hotel staff who I informed of it in three separate occasions.

2

Paola

Feb 26, 2023

·

Stayed 2 nights

Las habitaciones muy caras, nunca nos mencionaron que en el piso de arriba hacían tipo antro en la noche, se escucha todo el ruido, la música, las personas. No podemos dormir.

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10

ALFREDO

Nov 26, 2025

·

Stayed 2 nights

Hab amplia y limpia

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10

Clarissa

Oct 10, 2025

·

Stayed 2 nights

Loved the room we stayed in. It had a view of the mall and the city. We would stay again.

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Service

Staff are frequently described as friendly, courteous, and helpful, with standout team members noted; still, guests cite slow check-in and inconsistent follow-through or problem resolution in some cases.

Related guest reviews

10

Liesberr

Aug 5, 2024

·

Stayed 3 nights

Staff was amazing especially Javier at the bell desk he was so helpful with giving dinner options and helping us get transportation. The location of the hotel is close to everything with shopping and restaurants walking distance . Rooms were very clean definitely will be staying here during our next trip .

10

Rodrigo Venegas

Mar 15, 2025

·

Stayed 1 night

Muy tardado el check in

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10

YESENIA

Nov 27, 2025

·

Stayed 4 nights

The Hilton in Midtown was the most pleasant experience. Their staff outdid themaelves always. Everyone was so friendly and provided excellent service.

10

Hiram

May 16, 2025

·

Stayed 3 nights

For our very first visit to Guadalajara, we chose this hotel, and our experience was better than we had expected. The hotel location is very convenient, although Uber drivers seem to have a hard time spotting the drop off/pick up location of the hotel entrance. It sits right above the Midtown shopping plaza. Our room was quiet and met all our needs. The panoramic view was beautiful, too. The Executive Rooms allow access to free buffet breakfast (good quality and wide selections) and the Executive Lounge on the 7th Floor offers free afternoon snacks and evening Happy Hours (drinks and samplings from the restaurant) with indoor/outdoor seating. All the staff were courteous and friendly. Especially the staff on the Executive Lounge, Maviel, was a true stand out. She made us feel so welcome and at home with her superb service and genuine hospitality spirit. A great Ambassador to the Hiltons. Maviel went out of her way to look into on our inquiries, and was paying personal attention to all the guests. We left the city with a very good vives, and will definitely plan to return in the future.

10

Ana

Jan 31, 2025

·

Stayed 4 nights

Great hotel! Very friendly staff

2

Edgar

Feb 11, 2023

·

Stayed 3 nights

Called in around 3 pm day of checkin and advised I would be checking in late. I was told there would be no problems and that they were waiting for my arrival. Arrive at hotel day of check in near midnight. Apparently my room was unavailable due to a “pipe issue” and that several other guests were turned away as a result. Seen two other guests check in after with no problems. Was offered a stay at a sister hotel in a bad side of town. Advised the hotel clerk that I did not like that hotel due to lack of security, extremely unsafe neighborhood, and a lower quality hotel overall. Hotel staff had a “this or nothing” attitude and sent me on my way. I was told the next morning my room would be ready and that transportation was taken care of to and from the hotel. Was placed at a hotel named Posada, terrible experience in a run down motel at best. Called the hotel to arrange transport to get to our actual hotel that we PAID for ( price difference was significant) and was advised the taxi would arrive shortly. Taxi dropped us off and made us PAY to get dropped off at our hotel. Arrive to check in and was greeted with snarky staff that couldn’t care less about our experience. Daniela was extremely rude and standoffish. Besides the services that the hotel claimed to cover I was left to foot the bill and was ROBBED of one night stay. More problems continued with hotel staff who are unequipped to provide a very basic level of customer service let alone understanding. I NEED A REFUND

8

Eduardo

Oct 29, 2025

·

Stayed 1 night

Habitación si estaba bien El personal no

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10

April J

Feb 22, 2025

·

Stayed 3 nights

The property was very nice, clean and there was plenty of options for dining, shopping nearby. I requested early check in through my Hilton app and was emailed that it was not approved. However when I arrived I was able to pay for early check in which was odd. Melissa at the front desk was very helpful for getting us a cab and answering questions about activities. Rafael at the bar/restaurant was excellent for helping us out with a lot of questions we had. And he and the security Luis gave us another place to hang out when the pool and the executive lounge closed which we appreciated.

10

Sylvia

Dec 16, 2023

·

Stayed 2 nights

Every single staff member was incredibly courteous and helpful.

2

Anthony

Nov 30, 2025

·

Stayed 3 nights

The room AC did not work and could not maintain temperature throughout the day. Traveling with my 3-year-old who requires midday naps. It was frustrating and unaddressed by the hotel staff who I informed of it in three separate occasions.

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Location

Set inside the Midtown mall, the location is safe and highly convenient for dining, shopping, and services; a few note it is farther from historic sightseeing but ideal for business and families.

Related guest reviews

10

ELIBETH

Feb 21, 2023

·

Stayed 3 nights

Great location, movie theater on sight,great restaurants and good shopping. All in the same place.

10

Tony

Mar 15, 2025

·

Stayed 4 nights

In exchange for being a little further away from the sightseeing places in Guadalajara, this hotel is magnificent and very upscale and clean. It’s located within a mall called Midtown and it is very upscale and catered to visiting professionals. There is also a very nice supermarket and food court in case you want to get some fruit to eat at night or anything you would want from a supermarket. To summarize, it is like an upscale hotel in the United States, located in the middle of a very upscale mall and the Mexican equivalent of Whole Foods. Now that we are more comfortable with Guadalajara, if we ever come here again, we might stay closer to colonial America, but for first time visitors, and if you want to feel Super safe, this hotel is a good choice.

10

Kristina

Mar 6, 2025

·

Stayed 3 nights

Perfect location right next to work, food, and shopping

10

Alfonso

Sep 30, 2025

·

Stayed 1 night

Excelente zona, en un gran centro comercial

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10

Maria

Nov 7, 2025

·

Stayed 4 nights

Great hotel Big clean rooms. The staff is wonderful Location is amazing close to the supermarket Fresh and right by the Jalisco shopping center full of stores and restaurants.Breakfast was included and the restaurant and bar were really nice

10

Amelia

Dec 4, 2024

·

Stayed 3 nights

Amazing location connected to shopping mall.

10

Ving

Feb 2, 2024

·

Stayed 4 nights

very safe and convenient

10

MARGARET

Feb 19, 2023

·

Stayed 7 nights

perfect location, felt safe

8

Maria del Rosario Melhem

Nov 24, 2025

·

Stayed 3 nights

Conveniente ubicación

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10

Graciela

Sep 17, 2025

·

Stayed 1 night

Excelente ubicación, limpio, cómodo y amenidades muy buenas

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Dining

Breakfast and buffet options earn strong praise, and many like the restaurant and bar; yet feedback on room service and the Executive Lounge breakfast is mixed, with slow service and limited choices reported.

Related guest reviews

10

MARIA SONIA

Sep 3, 2025

·

Stayed 1 night

Excelente experiencia. Hermoso hotel, muy cómodo, excelente servicio y desayuno delicioso. Super recomendable. Invita a regresar Gracias !!

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6

Alejandra

Oct 28, 2024

·

Stayed 4 nights

Only issue with the restaurant was the food, not the greatest taste and the first night there we went to the hotel restaurant and it took about 45 minutes to get my good, a chicken sandwich, then I was completely ignored they didn’t even apologize to me or acknowledge me. In the room there was a couch that was visibly dirty, too many stains for my comfort to sit in.

8

Sylvia

Dec 10, 2022

·

Stayed 4 nights

Property was great, room was nice and comfortable but no tub and with little ones, really missed it. I have two complaints: Hot tub was not working and I checked all around the city just for this feature and Hilton confirmed over and over they had functioning hot tub. Also, room service was lacking, they did not have any kid friendly snacks, chicken fingers, etc.

10

Hiram

May 16, 2025

·

Stayed 3 nights

For our very first visit to Guadalajara, we chose this hotel, and our experience was better than we had expected. The hotel location is very convenient, although Uber drivers seem to have a hard time spotting the drop off/pick up location of the hotel entrance. It sits right above the Midtown shopping plaza. Our room was quiet and met all our needs. The panoramic view was beautiful, too. The Executive Rooms allow access to free buffet breakfast (good quality and wide selections) and the Executive Lounge on the 7th Floor offers free afternoon snacks and evening Happy Hours (drinks and samplings from the restaurant) with indoor/outdoor seating. All the staff were courteous and friendly. Especially the staff on the Executive Lounge, Maviel, was a true stand out. She made us feel so welcome and at home with her superb service and genuine hospitality spirit. A great Ambassador to the Hiltons. Maviel went out of her way to look into on our inquiries, and was paying personal attention to all the guests. We left the city with a very good vives, and will definitely plan to return in the future.

10

Gerardo

Jul 27, 2025

·

Stayed 2 nights

This hotel was everything I needed for my trip. The food was amazing and the entire team was super friendly! I was able to work remotely with no problems at all. Very happy with my stay here.

10

Oscar

Sep 25, 2025

·

Stayed 1 night

Excellent buffet

10

Cristina

Dec 2, 2024

·

Stayed 4 nights

Friendly staff Good Breakfast Buffet Many shopping & dining options Daily housekeeping

10

Ricardo

Sep 24, 2024

·

Stayed 4 nights

Family stay. Hotel buffet was amazing. The pool area was a lot of fun. The family really enjoyed it. The service and attention to detail was 100%

6

Manuel Sacramento

Jun 28, 2025

·

Stayed 2 nights

No staff in executive area for breakfast. Quite disappointed.

6

Lucia

Oct 5, 2025

·

Stayed 1 night

La cocina para room service pésimo servicio Y sabor

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Month	Average price
January	$147
February	$183
March	$188
April	$189
May	$231
June	$489
July	$187
August	$179
October	$330
November	$166
December	$164

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $260	18 $175	19 $177
20 $179	21 $280	22 $233	23 $265	24 $244	25 $205	26 $197
27 $186	28 $210	29 $227	30 $246

Su	Mo	Tu	We	Th	Fr	Sa
				1 $214	2 $200	3 $190
4 $191	5 $203	6 $208	7 $295	8 $195	9 $187	10 $176
11 $232	12 $291	13 $290	14 $248	15 $215	16 $848	17 $215
18 $189	19 $191	20 $195	21 $295	22 $276	23 $252	24 $227
25 $178	26 $191	27 $226	28 $211	29 $195	30 $187	31 $179

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Executive Level (Roll-In Shower)

Executive Room, 2 Queen Beds

Suite, 1 Bedroom

Junior Suite, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, City View

Room, 2 Queen Beds, City View

Executive Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed

Presidential Suite, 1 Bedroom

Junior Suite, 2 Queen Beds

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Guadalajara Midtown

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Prices for upcoming dates