Hyatt House Royal Oak / Birmingham

Early in the morning we were woken up by repeating banging that was coming from the room above. Went on for about 20 minutes. Front desk was responsive and the noises subsided 10 minutes later. Walls between rooms are not soundproof - easily disturbed by adjoining room noises and even conversations.

Had a great stay. The hotel staff were absolutely fantastic at every interaction. Helpful, friendly, and easy to work with when I had a couple of things I needed help with. Would definitely stay here again.

Very difficult to find. It is behind several other buildings. Front desk was soooo rude. I felt very unwelcome for being white.

This hotel is incredibly clean and offers exceptional customer service!

Hotel room, location and front staff were great, the problem was management. We needed to see a specialist doctor for our 95 year old mother. Exam was Tuesday, surgery was going to be Wednesday. We booked for Monday night - checkout Thursday. We took the four hour trip Monday, because traveling is hard on her. Went to exam Tuesday, and the doctor knew exactly what the problem was, but felt that the risk was too high. We then stayed that night and checked out Wednesday, as there would be no surgery. They would not refund the room, said because it was through Hotels.com. So we contacted Hotels.com, and they contacted the manager at the Hyatt House Royal Oak/Birmingham, they were unwilling to refund the unused night. I feel this is pretty ridiculous, considering that we stayed for two nights already. This is the reply from Hotels.com, after they had contacted the property: Property name:Hyatt House Royal Oak/Birmingham After contacting the property, they’ve decided to uphold the original cancellation policy and have declined the waiver request. We understand this may be disappointing. Hotels often have strict policies in place, and unfortunately, there’s nothing else we can do in this case. If you have any other questions, feel free to reach out. We’re truly sorry there wasn’t more we could do to help in this case. Seems like a lack of customer service, but others might see it differently. Anyway, learn from my mistake.