Name: Best Western Plus University Inn, Olean NY
Address: 3051 West State Street, Olean, New York, United States of America, Olean, New York, US
Price range: US$98–US$171 per night
Rating: 8.68

What guests think

At Best Western Plus University Inn, reviewers frequently praise the friendly staff, generally clean and comfortable rooms, convenient location near St. Bonaventure, and a tasty, varied breakfast, with extras like an indoor pool, EV chargers, and outdoor grills.

However, several reviews mention dated décor, mixed mattress and pillow comfort, and occasional odors or noise. Cleanliness lapses appear in some rooms and bathrooms, and daily housekeeping may require a request. A few guests found breakfast service crowded or shut down early, and there were isolated issues with pool closures, parking, or front desk interactions. Overall, expect a straightforward, dependable stay with a few minor trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is popular, with several noting warm, clean water; EV charging and outdoor grills are appreciated extras, and parking is generally convenient. Occasional drawbacks include temporary pool closures, limited parking or signage at times, and a dimly lit entrance.

Related guest reviews

10

Jason

22 Feb 2025

·

Stayed 1 night

Room was spacious and clean, staff were prompt and responsive. Very impressed by the electric car charging stations. Only feedback is that the pool could’ve been warmer.

10

Todd

21 Apr 2024

·

Stayed 2 nights

Comfortable room, good breakfast and convenient parking

10

Kostandino

20 Oct 2024

·

Stayed 1 night

BBQ grill outside in small area with table

2

Jan

15 Jul 2023

·

Awful. Room reeked of smoke, no alternative room available. Parking not available, has to park at Applebees restaurant . Awful

10

Deborah

21 Oct 2024

·

Stayed 2 nights

This was a great hotel. Breakfast was good. The indoor pool was a nice place to hang out with the family.

10

Pamela

18 Jan 2024

·

Stayed 1 night

Pool is smaller but crystal clear, clean and really warm. Best pool we have had in a long time.

10

Deborah

6 Oct 2025

·

Stayed 1 night

Parking was fine. Breakfast was good and plenty of it. We like the indoor pool that's why we have stayed here more then once.

8

DIANE

21 Mar 2025

·

Stayed 1 night

It was nice, but we were very disappointed the pool was closed for maintenance, we chose this hotel because there was a pool.

10

Mei

2 Aug 2024

·

Stayed 2 nights

Great size room with EV charging.

10

Steven

1 Oct 2023

·

Stayed 2 nights

The motel was clean and our room was spotless. The beds were very comfortable, the bathroom was well stocked with towels and accessories, and the breakfast was very nice with a good varierty of items to choose from. The only thing that I would change would be the sign out in front of the motel to make it more visible at night.

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Cleanliness

Many guests report very clean rooms and public areas. Others note issues like dirty bathroom floors, stained carpets or showers, lingering odors, and inconsistent or request only housekeeping, with an isolated bed bug report.

Related guest reviews

6

Alisha

2 Nov 2025

·

Stayed 1 night

Stained floors, shower was unclean and had more caulk on the seams then I've ever seen anywhere else

2

Mukesh

21 Jul 2023

·

Stayed 1 night

Think twice before staying here. The door to my room was broken and wouldn’t close had to wait with my bags in the lobby until it was fixed. Found BED BUGS in the room and had to ask for a new room. Not worth your money

10

Kristine

3 Aug 2025

·

Stayed 1 night

Decent breakfast, very friendly staff, large rooms, clean

6

FREDERICK

6 Jul 2025

·

Stayed 2 nights

Bathroom not clean nor was carpet in general.

10

Elizabeth

22 Oct 2025

·

Stayed 1 night

Check-in was easy. Our room was comfortable & clean. Convenient neighborhood. We walked next door to Applebee’s for dinner. Quiet night

8

Annette

20 Jul 2025

·

Stayed 1 night

Bathroom dirty with dirty floors

6

Rebekah

16 Jun 2025

·

Stayed 3 nights

When breakfast is advertised to be available until 9:30, it is quite frustrating when the waffle maker isn't usable at 9 and all the food is removed from the breakfast room by 9:20. If daily house keeping isn't going to be available, rooms should have bigger trash cans - or maybe a large can could be available in the hall for guests to dump their own trash. The management smoking right outside the entrance was not particularly appreciated.

10

Garrett

14 Jul 2025

·

Stayed 1 night

Clean facility! Carpet in room was clean!

10

Calvin

5 Jun 2025

·

Stayed 2 nights

Room was clean. They did not offer Dailey room service. I expect daily service. They did get me a new roll of toilet paper and two new coffee pods.

10

Rick

9 Jul 2025

·

Stayed 1 night

Very welcoming, friendly staff and very clean; we enjoyed our stay!!

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Rooms

Rooms are comfortable and often spacious, though decor feels dated to some. A few mention mattress toppers or pillows that aren’t supportive and occasional odors or noise.

Related guest reviews

10

Lisa

15 Oct 2024

·

Stayed 1 night

It was a decent room for the price. Breakfast had a great variety and was good. Plenty of amenities which was nice and good staff to deal with. It was a good motel overall but a little dated and I wasn’t completely happy with the bed although I’ve slept on a lot worse. I’m picky when it comes to my bed.

10

Jaclyn

30 Aug 2023

·

Stayed 1 night

Hotel was clean. Staff friendly. Breakfast was on Point! Little loud at night and windows did not have black out in our room... but mattress toppers were extra comfy.

10

Sylvie

7 Sept 2025

·

Stayed 1 night

Very clean, large rooms. Beds were super comfortable.

8

Christopher

18 Feb 2025

·

Stayed 2 nights

It was sufficient and served it's purpose, but the place could use some renovations and updates.

8

MaryPat

5 May 2024

·

Stayed 2 nights

liked the whole experience except for the fact our room which was down the hall from the pool had a very strong chlorine odor and a slightly musty smell from the pool.

8

Mark

1 Feb 2024

·

Stayed 1 night

Everything was fine, except the room had a faint smell of smoke.

4

Reagan

30 Jul 2025

·

Stayed 1 night

Mattress toppers did not fit the bed. Super squishy. Room was dated.

6

Kathleen

25 Aug 2024

·

Stayed 2 nights

Mattresses were not good. A box spring with a piece of 4" foam on top. Pillows were lumpy little blobs. Room was clean and the bedding was fine.

4

Sarah

3 Aug 2025

·

Stayed 2 nights

Too expensive for what we dealt with. Our bedrrom door and bathroom door whould not shut unless using force. It woke our 1 year old up from his nap. When my husband returned to the room. The room echoed very loudly and we could hear everything outside of our room. I couldnt get help from anyone when i needed towels and wash clothes. Most staff were not friendly.

8

Anna

19 May 2024

·

Stayed 3 nights

Our stay was nearly perfect. The room was clean and very comfortable. The staff was friendly and courteous. The only down side was that the room had a horrible smell. Day one we thought it was perhaps a bug spray treatment that hotels will do routinely, however the smell never went away. We bought fabreeze and air deodorizers to help with the smell. After a while in the room we would go nose blind to it however it was very strong upon every entrance. We will likely stay here again however the next time we will request a change of room should there be any strange odors.

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Service

Staff are frequently praised as friendly, helpful, and responsive, and check in is usually easy. A minority cite issues such as curt front desk interactions, reservation or payment policy hassles, lack of wake up calls, slow assistance, or problems recovering lost items.

Related guest reviews

4

James

4 Aug 2023

·

Stayed 4 nights

I was exceptionally disappointed when the desk clerk informed me they do NOT make wake-up calls. When I checked out, the same clerk told me they could not make change for a $20.00 bill. NEVER have I heard of such standard things missing from my visit.

4

Michelle

23 Jul 2025

·

Stayed 1 night

When I made my reservation I specifically stated that i would be using my BOSSES business credit card as mine had not come in the mail yet. I was assured that it would be no problem. When i got there the front desk said i could not use the card. Good thing i had MY debit card!! Lack of communication and ignorance. On the flip side my room was clean & my bed was super comfy!

6

Owen

27 Jul 2025

·

Stayed 1 night

I could not make it until the next morning and my daughter and friend got there ahead of me. I did chat with expedia and added friends name because front desk said i had to check in because its under my name. Fair enough. I changed names and it showed new name on mew receipt. Wasn't good enough for this guy.

8

Rick

22 Aug 2025

·

Stayed 1 night

The male employee who checked me out in the morning was as friendly as a rattle snake!!!!!!!

8

Theresa

20 Sept 2025

·

Stayed 2 nights

Staff was pleasant and helpful. Room was clean and comfortable. Location was convenient. I would stay there again.

10

Dennis

22 Sept 2024

·

Stayed 2 nights

Staff was helpful and friendly. Went out of their way to make our stay pleasant

4

Richard D

9 Aug 2023

·

Stayed 1 night

My wife left an expensive dress in the closet in our room. First she was told, when she called, that no one had seen it. When she said she wanted to file a complaint, the clerk looked again and found it. She said she would mail it to us. We have not receieved it yet, which I should have if it was mailed on Sunday or Monday. I am not happy. I don't feel I can trust your Hotel.

4

Sarah

3 Aug 2025

·

Stayed 2 nights

Too expensive for what we dealt with. Our bedrrom door and bathroom door whould not shut unless using force. It woke our 1 year old up from his nap. When my husband returned to the room. The room echoed very loudly and we could hear everything outside of our room. I couldnt get help from anyone when i needed towels and wash clothes. Most staff were not friendly.

2

Karen

17 Jul 2023

·

Stayed 2 nights

Check-in & first night stay was awful. I made my reservation 2mos in advance, called at 1pm that day to ensure the front desk staff knew I would be a late checkin. I specifically requested a regular room and not a handicap accessible. At check in I got a grumpy reception person and a handicap room with a broken shower. I went back to the front desk and he let me know that as a late check in, I shouldnt expect my preferences to be honored. The next day I got a wonderful reception person who switched my room. Room was amazing and had a working shower and full dressing area. Will be back again but only if I can get a non-handicapped accessible room.

10

juliana

9 Nov 2025

·

Stayed 1 night

Staff is super friendly and helpful.

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Location

Location is convenient for St. Bonaventure University, dining, and shopping, with many finding it easy to access and quiet. A few felt the immediate area lacks broader attractions and noted occasional parking overflow or signage visibility at night.

Related guest reviews

10

SHAHZAD

7 Jun 2023

·

Stayed 1 night

HOTEL IS CONVENIENTLY LOCATED NEAR MANY ATTRACTIONS, RESTAURANTS, SUPERMARKETS, AND SURROUNDED BY SCENIC MOUNTAINS. SERVICE WAS EXCEPTIONAL WITH PLENTY OF SMILES. BREAKFAST HAD VARIETY AND QUALITY.

10

MICHAEL

29 Jul 2024

·

Stayed 1 night

Close to St. Bonaventure school

10

Elizabeth

22 Oct 2025

·

Stayed 1 night

Check-in was easy. Our room was comfortable & clean. Convenient neighborhood. We walked next door to Applebee’s for dinner. Quiet night

10

Robert

29 Jun 2025

·

Stayed 1 night

Clean and very quiet. Convenient to shopping and to our destination.

8

Ronald

5 Jul 2025

·

Stayed 2 nights

good location

10

Gabrielle

7 Aug 2023

·

Stayed 2 nights

This is one of my favorite hotels! Cute towel set up, clean room, comfortable beds & pillows and very friendly staff. Plus it’s close to EVERYTHING!

10

Christine

21 Mar 2024

·

Stayed 1 night

Convenient to where I needed to be

10

Dan

2 Jun 2023

·

Stayed 1 night

Staff was very friendly and attentive. Check in was immediate. Very close to St Bonaventure.

6

Darrin

12 Nov 2024

·

Stayed 1 night

Friendly staff, facility seemed to be clean. You are right beside a college so you feel like you are on campus. Nothing really around the hotel for a family with kids or for mature adults. Again, you feel like you are on campus.

8

Kara

15 Jul 2025

·

Stayed 1 night

Friendly staff. Convenient location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely described as good to excellent with solid variety. Downsides mentioned include a small breakfast area and items being put away before the posted end time.

Related guest reviews

10

Lisa

15 Oct 2024

·

Stayed 1 night

It was a decent room for the price. Breakfast had a great variety and was good. Plenty of amenities which was nice and good staff to deal with. It was a good motel overall but a little dated and I wasn’t completely happy with the bed although I’ve slept on a lot worse. I’m picky when it comes to my bed.

8

Connie

4 Jul 2025

·

Stayed 1 night

Breakfast area was too small to accommodate the number of guests using it.

10

Joshua

15 Jan 2023

·

Stayed 19,371 nights

Nice hotel, good service and clean room. Free breakfast was good.

8

Dorian

12 May 2025

·

Stayed 1 night

Rooms were clean, though they're starting to show their age and ours had a bit of a smell. Staff were all friendly. A great spot to stay at. Easy to find and not too busy. Also, the complimentary breakfast was one of the best we've ever had.

8

Shawna

6 Aug 2025

·

Stayed 1 night

The breakfast was delicious. That is one of our favorite things about a hotel is the breakfast options (included with the stay). Staff were all friendly and helpful. The hotel was clean as well. They even had grills to cook out on that were surprisingly clean. We used them and had a little picnic. If we ever come back to this area we will definitely be staying here.

10

Gloria

9 Sept 2025

·

Stayed 1 night

Lovely property and wonderful beds! Nice breakfast too!

10

Diana

7 Sept 2025

·

Stayed 1 night

just a one night stay. Room was great and breakfast was very good.

6

Rebekah

16 Jun 2025

·

Stayed 3 nights

When breakfast is advertised to be available until 9:30, it is quite frustrating when the waffle maker isn't usable at 9 and all the food is removed from the breakfast room by 9:20. If daily house keeping isn't going to be available, rooms should have bigger trash cans - or maybe a large can could be available in the hall for guests to dump their own trash. The management smoking right outside the entrance was not particularly appreciated.

10

John

26 Oct 2024

·

Stayed 1 night

Great breakfast, not a complaint but room could use a place to hang coats.

10

Deborah

6 Oct 2025

·

Stayed 1 night

Parking was fine. Breakfast was good and plenty of it. We like the indoor pool that's why we have stayed here more then once.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$104
March	US$99
April	US$104
May	US$117
June	US$118
July	US$125
August	US$131
September	US$136
October	US$116
November	US$110
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $103	18 $171	19 $152
20 $102	21 $107	22 $109	23 $109	24 $109	25	26
27 $117	28 $109	29 $117	30 $109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $118	2 $135	3 $137
4 $104	5 $101	6 $103	7 $105	8 $101	9 $171	10 $125
11 $102	12 $103	13 $100	14 $100	15 $100	16 $118	17 $120
18 $102	19 $100	20 $100	21 $107	22 $99	23 $117	24 $118
25 $99	26 $104	27 $98	28 $100	29 $98	30 $107	31 $109

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Walk-In Shower)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Kitchen

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Kitchen (With Sofabed)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus University Inn, Olean NY

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