Country Inn & Suites by Radisson, Washington, DC East - Capitol Heights, MD

Staff was nice in talking to them

Breakfast menu was great. The staff was amazing, and the parking accommodating.

The hotel is very dirty. Garbage through out the hall ways. Carpet is nasty, black with stains and dirt. Drinks spilled in elevator, and watched the cleaning lady and manager walk right out of the elevator with not 1 attempt to clean it. Stayed like that the whole day and night. 1st room that was given to us, wasn't even cleaned, and had to switch rooms. The bed was so old you instantly rolled to the middle. Coffee pots and area in the lobby wasn't cleaned all weekend. Mondays breakfeast that was put out looked like whatever was left over from the weekend was your choice. I would not stay here again. For the same price you can find a better, cleaner hotel in the same area.

Hot water was not working

The front desk clerk gave us a room on the 3rd floor. Within half-hour, my son was bitten by a bed bug. We informed the clerk and he moved us to a room on the same floor. There was a homeless person sleeping next to the room. I don't mind that she was in the hotel, just wonder how secure the hotel is. Then next morning we found out that there was no hair dryer available. We informed the clerk. He searched thru all the vacated rooms but no dryer was in any of the room. We let him know that we had to go to attend early mass at the Basilica and it would be horrible to have a wet head of hair but he said he couldn't do anything about it. He will let the manager know. We came back in the evening and checked with the front desk clerk, still there's no hair dryer. Again, he said he would contact the manager. In the morning, we came down to see the clerk but he said the manager did not say anything. I was so frustrated so I told the clerk that if there's no hair dryer by the time we get back, we will leave the hotel. So on the third day, the clerk came up and let us know that the manager had a hair dryer available. But if we did not continue asking for it, we would probably never get a hair dryer. I will never again book at this hotel.