Howard Johnson by Wyndham Pigeon Forge

The pool was dirty and didn’t heat and that’s one of the reasons why I came my room was clean. The guy at the front desk was eaten while i was checking in

The slide outside was broken kids had to carry buckets to use for what they call breakfast all it was was waffles no hand rail for outside pool and don’t have daily towels you had to use the ones you get at check in and even with 4 people only got 2 towels and 2 wash cloths

Pool was so dirty outside looked like it hadn't been sweeped or vacumed in years so dirty. And trash around pool.

Our room had black mold in it. The indoor pool had algae growing in it. Spoke with several other guest that was in the main entrance one day and they had similar experiences. I still have not heard back from the Hotel about any kind of compensation. We came and got married and it was not the weekend we wanted.

It says it has breakfast they don’t and say they haven’t in a long time.they said online that they had cribs and I even called before two different times and couldn’t ever get anyone to answer and had to wait 30min to check in because there wasn’t anyone at the front desk. And they also didn’t have hot water one night the pool was green with trash all in it worst hotel and trip I have ever had

Room was dirty no towels no trash cans. No breakfast. Kids enjoyed the pool area and water slide. Charged my debit card twice seems shady.

No towels Dirty Noisy No breakfast Fitness area closed Pool disgusting TV inoperative Bad smell Office was closed in the morning during breakfast and no breakfast served

Has absolutely NO breakfast, besides nasty granola bars, had no juice, coffee maker was broke, didn't even have a back on the remote, the bed sheets were stained. And the indoor pool was closed even though it said indoor pool. They had trash bags full of trash at the end of the hotel that had been there for 2 and a half days. Clearly staff don't take pride in their cleaning. And had roaches. Absolutely WOULD NOT RECOMMEND staying here.

Do not stay at this location. Wyndham needs to take their name off this building. Staff was completely unhelpful. Never there. They put a note on the lobby door In case of emergency call and then locked the lobby door. Room was very dirty, bathroom moldy with bugs in the bathtub and water stopped working, pool was green. There was no towels anywhere. In the morning, there was no breakfast and lobby door was still locked. Elevator was out of order so we had to carry our bags up The stairs for three floors . Property was very neglected, broken cement, broken windows. It totally seemed like something out of a movie. It was so awful. Absolutely nothing like what the Expedia picture showed. We canceled our reservation and went to a different hotel for the remainder our vacation

The pool was dirty and green when we stayed

There were bugs everywhere! The first place I noticed them was in the bath tub. I didn’t know what they were at first. Next I noticed a couple on the floor and then one on the wall. When I did a quick search online I realized they were all stages of bed bugs. Immediately checked out! Bedding had spots/stains, floors, and AC unit was very dusty. Just very ran down overall.

This is the absolute worst hotel I have ever stayed in. The room had hard surface floors throughout and it had not been cleaned at all, it may have been swept very poorly but not mopped at all, it was coated in a dirty residue everywhere that felt sticky and slimy that left the bottom of your feet black if you walked barefoot on it. The nightstand hadn’t been wiped down and there was filth and a condensation ring from a cup on it. The wall mirror had not been cleaned and was covered in smears. The bathroom had been cleaned, poorly, and a dirty disposable cup had not been removed from the bathroom counter. There were clean sheets on the bed but no comforter/blanket, when I went down to the front desk/office to get one I waited for fifteen minutes, even calling the front desk and listening to the phone next to me ring unanswered for 15 minutes! I finally started down the hallways in the front office area and found the laundry room opened the unlocked door and went in and got my own blanket. The ceiling in the bathroom was leaking water out of it, there was no toilet paper dispenser in the bathroom just a hole in the wall where there used to be one. The exhaust fan in the bathroom was rusted out and broken. The inside of the refrigerator was filthy, the inside of the microwave was filthy, the walls were stained and dirty, and lastly the bedskirt on the bed was disgusting and coated in filth, you could tell it had not been laundered maybe ever. I will be contacting Howard Johnson

The worst experience ever. The room was infested with cockroaches. We asked to change rooms. There were no rooms available and she said that we couldn't get our refund. I tried to add the pictures of the filth and of the cockroaches but it won't let me. Please avoid booking there.

It was terrible! I will never go back. My family and I checked out soon after checking in and found another place and didn’t even stay. The lady up front rude rude rude! We didn’t have any towels in our room besides one dirty one. We tried to call the front desk but the phone in our room didn’t work so had to call from our cellphones and then had to call mutiple times to get someone to answer. Told them we didn’t have any towels was told you had to come down and get some. So we went down to get some and she only have 2 room towels and then 2 pool towels. We said we need more room towels and wash clothes and hand towels was told they don’t have any hand towels or wash clothes. Then she said we would have to return the pool towels to get more towels. Went back and she didn’t want to give us anymore towels and I asked for a manager she said there wasn’t one there. I asked for the managers name and number and she refused to give it to me. The room was filthy roaches and mold. The beds were terrible stains and broke. Even the outside of the place was filthy trash everywhere.

Positives: The water is hot and staff I encountered upon check-in were friendly, a man at the Front Desk and a lady in the Laundry area. Negatives: Toilet's leaking water from base, batroom is filthy, loaded with black mold, like it had barely been wiped down ever, and never seen a cleaning product, I have pics. Roaches, reasonable given that from before I got there to after I left, loads of food trash all over the ground, like a fast food place was dumping overflow, right at the base of the stairs. Grounds are poorly kept. Towels on the ground and stairs, for at least two days, longer from the look. As was trash from rooms. My stay was for two nights. I never utilized the bed because it appeared that someone had just been laying in the bed, pillows stacked for back support, and some dirt at what would be heel area for someone laying on the bed, with the TV positioned such, it was in direct line of sight. Other than showering and sitting in a chair to sleep for a couple hours, my stuff packed in the car as to avoid unwanted pests, I didn't utilize the room... it's actually cleaner than when I arrived, just empty the trash can in the bathroom. My keycard did work the next day, they had to recode. I turned in the second card at that time, in addition to two extra keycards laying on the ground, in plain sight. I turned in my keycard early am at the front desk window, where the window is taped and a piece of cardboard is shoved in the slot.

Bathroom was dirty, no rags or towels was in the room, roaches was the room, sheets was dirty. No breakfast. Went got towels was dirty

This hotel stay was absolutely awful. The rooms were dirty, there were not enough towels in the rooms, the sheets were stained with what appeared to be blood and urine, There were roaches, there is no breakfast like advertised and the staff really did not care to try to accommodate you at all with changing sheets or getting more towels or anything. This is a hotel should be closed down by the health department

The room was dirty. No towels! Fridge dirty and not cleaned. Musty smell and possible black mold issues in bathroom and ceilings. The pool in need of maintenance. Spoke with multiple guests with similar issues. Overall dissatisfied. Although close to attractions, I would rather drive and pay more next time.

If I could rate this hotel a -10 I would. We got in late and when checking in the woman working the front desk had ZERO customer service, was not friendly, never once even made eye contact or said "hello". That would have been the first clue this was going to be a bad place to stay. Because we got in so late we went straight to bed, when we woke up we actually looked around the room and discovered the ceiling COVERED in black mold, no cover on the bathroom fan and probably an inch of dust inside it. The towels had stains all over them and they only provided 3 towels, no bath mat towel, no wash cloths. The floor turned our feet black from the dirt. We were supposed to stay for 2 nights. We checked out after the first night when we actually saw how disgusting this place was. When I went down to the front desk to ask them to answer the phone from the expedia rep to confirm I could get a refund as the hotel is misleading the woman working said she just hasn't been answering the phone (the rep called 3 times). I asked to speak with the manager, she said the manager wasn't in, I asked when she was in she said she didn't know and they don't have a schedule and wouldn't tell me when she would be in... If someone hates their job that much they should find another one. She did not care AT ALL that the room was absolutely filthy. I wish we had of had a good look around as soon as we stepped foot into the room. I wish there was a spot to upload pictures of the disgust of this hotel.

Room was filthy, no lock on the door to the room. There were no trash and in the room or bathroom. Floor was filthy and not been mopped in God knows how long. Property is very run down. Bed mattress and huge dips in them and you can’t sleep in them. Freezer in the room was filthy and never cleaned. Trash around the beds in the room. Property advertises continental breakfast and they have nothing. No towels in the pool area. Housekeeping came in and took all the room towels and never left any, we had to go to front desk at night asking for towels. Property was horrible! DO NOT STAY HERE!

Lots of maintenance issues. Several burned out and missing light bulbs. Slow drainage at vanity. Toilet seat very, very loose. Seat had been broken and tapeb together. No wash clothes or hand towels. Good A/C and TV. Old motel. Needs refurbishing. No free breakfast. Doors were locked. NEEDS NEW MOTEL MANAGER.Give motel a rating of 2. Will not stay here again.

This property needs a lot of work. With a premium location in Pigeon Forge, management and staff should really work on the cleanliness of the property. Too much trash just lying around outside. Our room was spacious, but no towels in the room. We had to go to the front desk to get towels and exchange for fresh ones. No hand towels or bath mat. No ice bucket. Light shining between the door and the facing. Needed a replacement seal. Poor air conditioner had a terrible time trying to keep up. Thank goodness it worked.

Shower head was loose and the outlet was loose no sprinklers?

Looked nice like it was newly remodeled. Staff were nice. Walking around in the room made feet & socks dirty. Lamp beside bed had 1 of 2 lights working. Vanity had 4 lights with one working. Bathroom had 2 lights with one working. AC was off and room was musty & smelled like someone had smoked in it. Turned on AC and it worked fine, just made a buzzing noise every once in a while. Bathroom fan was VERY loud. Location was GREAT! Could be a nice place to stay with more attention to house keeping.

The hotel outwardly looked decent...BUT the floor was dirty. The tub had multiple hairs and mildew. The TV was tiny and the remote half way worked. There was trash under the bed and food splatters in the microwave. The final straw causing us to FORFEIT our PAID FOR vacation stay was the discovery of ROACHES on the wall and under the bed. The office was closed at 8:30pm with a phone # posted to call for emergencies. We called. The lady was hateful and refused to help. She actually hung up on us. Terrible experience! No one I know will EVER stay at a Howard Johnson again.We had to drive home, out of state, in the middle of the night because we didn't have another option. No one wants share a bed with roaches! I will be making an official complaint.

Convenient location. I got a great deal on a room for the night. Room was clean. Some road noise being right by the highway, but for the price I can’t complain. Overall easy and nice experience.

Charged an extra 100.00 to my card and still haven’t refunded it. The towels were dirty. The pillow cases were stained. The WiFi did not work. The TV didn’t have a remote. The staff was not helpful.

Missing ironing board cover, room 218. Room was set to 60 degrees, so freezing when we checked in. Air vent/light falling off.

Front desk was super rude and more worried about having dinner with her boyfriend. The room was nothing like pictured. It smelt old and musty. The toilet seat in the bathroom was broken. We each had one thing sheet and no comforter on the bed. Luckily I brought all of us extra blankets from the car ride since it was 30 degrees outside.

Was a good hotel for the money. The room was HUGE!! The inside of the exterior door definitely needs a paint job and the bathroom door handle won't latch but honestly, great room for the money we spent.

I was never told about a 75 dollar deposit until I got there. They said it would come back to me upon check out and still haven’t received it a day later. The front desk was not open /4 hours so we couldn’t get any extra towels or anything the next morning. They also did not serve breakfast like they were supposed to. The coffee pots in the rooms were inoperable and there weren’t any cups or anything of that nature in the room.

DO NOT book this property. They don’t staff the desk late at night or the staff doesn’t answer the phone. If you show up late to check in you might find the lobby locked and no one will answer the posted phone number. They will not refund your money if you already paid and you won’t have a place to stay. Front desk staff doesn’t care and there is no customer service. They tell you to call Expedia, but you won’t get real help there either. Just book another place. You’ve been warned.

The first thing that is worthy of brining negative attention to is the person at the front desk made checking in a nightmare. He was too focused on his game and made me wait 3-5 minutes so he could get to a place where he could pause. After that he informed me of a 70 dollar deposit that he was unsure that I would get back upon checking out. This was where I decided to take my business elsewhere. The lobby looked trashed so I can only imagine what the rooms looked like. This was one of the worst ways to kick off our extended weekend vacation.

Need to let peple know they do t clean rooms or bring towels also breakfast not served when said and no one in office to check out when needed

Called property and asked about breakfast. They said full hot breakfast. Next morning it was not. Only a pack of pop-tarts available. Bed was stained with dried blood on mattress cover. No hot water in the sink, only cold. 4/7 days no towels available upon request. Front desk is suppose to be open 24/7, but front area was locked at all doors this morning for undetermined amount of time. Air conditioner did not work well. At 60 degrees it barely cooled the room by 3-4 am due to the temperature drop. Average temp was low 80s at most during our stay. No bugs on the plus side and the pools were nice.

Left card for deposit hold as you’d expect. What I didn’t expect was my card to be charged not once but twice . Tired to call property all day no answer. Called 800 number I was given an email. Emailed with no success. After 3pm finally got the front desk to answer only to be told she couldn’t help me. Given another email address. I emailed again explaining in detail. Asking what happen and why I was charged. Got an email back this time simply state I’ll get your money refunded back in 7-12 business days. No explanation or anything. My bank finally just submitted a fraud claim. This was the first and last time I will stay at this property. Credit card Faud is a crime.

Front desk was super rude and more worried about having dinner with her boyfriend. The room was nothing like pictured. It smelt old and musty. The toilet seat in the bathroom was broken. We each had one thing sheet and no comforter on the bed. Luckily I brought all of us extra blankets from the car ride since it was 30 degrees outside.

We wasnt able to even check in bc there was no staff at the facility. No one answered the desk phone and the "emergency " number displayed on the doors mailbox was full. Called customer service for howard johnson and they were no help. Not refunded. Extremely unhappy. Was out in the cold with my mom with heart and breathing problems and my 5 year old daughter.

The front clerk was cold and rude.The general manager & assistant manager are unprofessional and liars.No where on their website or third party partners platforms or entrance door.They don't disclose their made up policy that they discriminate toward individuals that live in local counties near their establishment.I tried to check-in and I was told rudely and dismissively that I could not be checked-in because my driver's license is from Knox county; local Tennessee residents. They wouldn't answer my question about this policy. The assistant manager came up to my car yelling at me asking what is the problem. She wouldn't stop yelling at me saying they do not have to disclose that policy anywhere; while she was yelling that response to me her fake teeth almost fell off to the floor. The general manager called me and kept yelling at me repeating the same thing, while I kept telling her that I double checked the hotel's website and third party partners platforms and there is no record of that made-up policy. I also kept asking if she would provide me with a full refund. I then heard in the background a dog barking and a kid screaming.She then said, in which I caught her saying a lie, by her saying she has nothing to do with the refund. The third party partners agent told me that he called the front desk clerk and she wouldn't address his request for a full refund. He then mentioned that he will escalate this issue and file a claim against the hotel.

No one shown up on property

I really like the location the breakfast and the view of other attractions such as winery and tubing

We enjoyed walking the strip and dining from our hotel room

I like the location

Looked nice like it was newly remodeled. Staff were nice. Walking around in the room made feet & socks dirty. Lamp beside bed had 1 of 2 lights working. Vanity had 4 lights with one working. Bathroom had 2 lights with one working. AC was off and room was musty & smelled like someone had smoked in it. Turned on AC and it worked fine, just made a buzzing noise every once in a while. Bathroom fan was VERY loud. Location was GREAT! Could be a nice place to stay with more attention to house keeping.

Room was clean and looked good but before you get to room and after you exit room it looked terrible. Walkway to room and sidewalk to room was nasty and in need of repair. Breakfast was limited to sausage, substitute eggs, pancakes, cereal and toast was all they had. No creamer for coffee; only milk that was used for cereal. No napkins. Was apply juice; no other. No bagels, fruit, yogurt, grits, bacon. We had no towels etc upon checkin; had to go to front desk to ask and they said they would bring but didn’t. Had to go back and pickup ourself. Also don’t ever stay there if car event is in town. Mufflers kept us awake until after 1:00

The room was dirty. No towels! Fridge dirty and not cleaned. Musty smell and possible black mold issues in bathroom and ceilings. The pool in need of maintenance. Spoke with multiple guests with similar issues. Overall dissatisfied. Although close to attractions, I would rather drive and pay more next time.

Convenient location. I got a great deal on a room for the night. Room was clean. Some road noise being right by the highway, but for the price I can’t complain. Overall easy and nice experience.

Was a good hotel for the money. The room was HUGE!! The inside of the exterior door definitely needs a paint job and the bathroom door handle won't latch but honestly, great room for the money we spent.

This motel is right on the main strip so everything is close but when traffic is heavy its really hard to get in and out. Its not at a light so you have to do u turns. Room was missing towels but the desk apologized and promptly gave us some. No coffee maker but not the end of the world. Continetal breakfast didnt syart to 730 which is quite late so we didnt take part of breakfast.

Nice location in the middle of things. We spent Saturday, Sunday, and Monday nights. Breakfast was fine on the weekend, but Monday morning there were no eggs or sausage. Also the juice machine said out of order. Disappointing - wondering if weekdays have less customer service. We paid the same on Monday as on the weekend. Bathroom had a moldy smell. Otherwise a nice room.

Not working: heater, clock, fridge,hair dryer (toilet didnt work completely). Hole in bathroom wall should have been plastered and not a toilet paper plugged into. Breakfast: not open and when it was coffee and granola bars. Inside pool size seemed bigger in ad. Very short staffed; lobby not open until maybe 9am. Overpriced. wish I would have cancelled when I should have and went elsewhere; not worth it here. Very disappointed. Would not recommend

Let’s start with the good, the indoor pool is heated and clean. It is close to attractions and dining. Very cheap, floor in the rooms is nice and beds are comfortable! The bad: there is roaches in the bathrooms, no blankets on beds, just sheets, and check in closes at 12. We got in town at 1:30 in the morning and missed that detail. Luckily the hotel pigeon forge across the street had a room to get us till morning.

This hotel advertised a free breakfast. Unless you think that Granola bars and coffee are a breakfast, I believe that's false advertising.

They sell it with free Breakfast included, and is not breakfast at all. They even have a sign in the front saying that. Expedia should check that…

Couldn't get checked in then they checked me into one room, I left and came back and they gave my room to someone else. Couldn't give towels or rags. No breakfast except poptarts smh

Nothing was what they said it was. The sign had a big sign that said free breakfast flashing. They didn’t even have coffee. When asked about it, they pointed to a tray that had three protein bars in it.

The service is poor, no breakfast even if they say it's included only coffee and jus.

Called property and asked about breakfast. They said full hot breakfast. Next morning it was not. Only a pack of pop-tarts available. Bed was stained with dried blood on mattress cover. No hot water in the sink, only cold. 4/7 days no towels available upon request. Front desk is suppose to be open 24/7, but front area was locked at all doors this morning for undetermined amount of time. Air conditioner did not work well. At 60 degrees it barely cooled the room by 3-4 am due to the temperature drop. Average temp was low 80s at most during our stay. No bugs on the plus side and the pools were nice.

Property was a mess trash every were. They advertise free breakfast. They told us they didn't feel like fixing it. Ceiling was chipping away, water leaking on floor in bathroom, coming out from the wall. Door and walls filthy. Will never be back. Staff doesn't care.

They advertised free. Breakfast. They only had coffee . No explanation from workers as they ate. Other guests were also complaining. No one at the front desk to discuss it with . When we checked in we had NO linens. Another guest came in with the same issue. The bathroom floor had built up crud. This was the worst room I have ever had