Rodeway Inn & Suites Corpus Christi Northwest

This had to be the worse experience ever!!!! All plugs didn’t work only bit one and it was far from bed. My son needs asthma treatments. The restroom door would lock unless someone opened from outside. Asked for 2 more towels they said only 3 per room and right now there out due to ppl using them for pool. Breakfast went down looked around and asked if we missed breakfast she said no here they were frozen pig in a blankets and told her the orange juice was pouring out water and she said oh well it’s not 5 star I said excuse me she said you heard me. I will like corp to contact me regarding this situation.

Bedding had cigarette burn holes in them furniture was falling apart rooms need renovated interior looked like from the 50s

Breakfast was pre-packed something you get at a Petrol pump/gas station. Coffee was good fresh, hot and ready from 6am.My room the shower tub was not draining and it felt uncomfortable to stand in soapy water and not use up as much water as I would have liked. The staff was unable to address this issue throughout the stay unfortunately. I also noticed what look like mould on the bathroom wall. The laundry machines looked old and not state of art so didn't attempt to do my laundry over on my own.

Dirty room old and disgusting

I am extremely disappointed with the way my reservation was handled and with the level of customer service I received. About a week and a half before my arrival, I specifically booked a suite because that was the room I wanted and the main reason I chose your hotel. However, when I checked in, I was simply given the keys to a standard room, which is a lower category and costs less than the suite I had booked. No one informed me that my reserved suite was unavailable, and no one asked for my approval before changing my reservation. When I opened the door, I was shocked to discover that it was not the room I had booked. I immediately returned to the front desk to ask what had happened. The staff apologized and told me that all of the suites were occupied, despite the fact that I had reserved mine well in advance. Instead of offering a comparable or upgraded room, or informing me before my arrival, I was simply told that I could receive a refund if I was unhappy with the standard room. This is completely unacceptable. A confirmed reservation should guarantee the room category that was booked. If the hotel is unable to honor a reservation, the guest should be notified in advance and offered an equivalent or better accommodation—not downgraded without any explanation or consent.