Name: Holiday Inn Express & Suites - Columbus Airport East by IHG
Address: 6305 E. Broad Street, Ohio, United States of America, Columbus (and vicinity), East Columbus, US
Price range: US$94–US$276 per night
Rating: 8.27

What guests think

At Holiday Inn Express & Suites - Columbus Airport East by IHG, travellers often praise friendly staff, comfortable rooms, and a convenient location near the airport, while noting recurring noise from hallways and some maintenance or cleanliness issues across stays.

The large pool and hot tub are popular, but several reviews report cloudy water or closures, and the single elevator has had outages or delays. Breakfast is generally well liked with pancakes and hot options, though seating can be tight and items occasionally run out. Expect a convenient, family-friendly stay with variable quiet and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large pool and hot tub are highlights, but multiple reviews note cloudy or dirty water; elevator reliability is a recurring issue with only one elevator.

Related guest reviews

8

Merry

18 Oct 2025

·

Stayed 4 nights

The room was clean and comfy. The staff was friendly and helpful. The breakfast was good, but the dining room and lobby were crammed with people eating, so we had to take our food back to the room, but that’s not really the hotels fault. However, when we went to the pool, we left fairly quickly. Too many chemicals had been used in the pool and it looked foggy. Got in and couldn’t see me feet at the bottom of the pool. There were also a lot of chemicals in the hot tub and a foam on top of it, not just from the jets. There was also a band-aid on the edge of the hot tub. The pool is the only reason my stay isn’t 5 stars.

8

Nicholas

8 Aug 2025

·

Stayed 2 nights

Staff was friendly… Elevator needs work door doesn’t shut properly and you have to wait 5-10 mins for it to open again. Only one elevator in hotel as well. Water damage on 3rd floor 5 tiles missing and floor carpet was wet and stunk. A/C in room and water pressure where excellent. Pool and Hot Tub area was excellent as well! Breakfast was typical continental style with lots of carb options and no fruit.

6

Revella L

25 Jul 2025

·

Stayed 1 night

Elevators were out of service, so we had to take the stairs to the room entire stay

8

eduardo

24 Jul 2025

·

Stayed 3 nights

elevator was not in service that made it very difficult for my wife

10

korey

14 Apr 2025

·

Stayed 1 night

very hard to get out of in 6 lanes of traffic. the pool was very cloudy and no cinna rolls. everything else was amazing , clean , and outsatnding. will be back!!! 20mins from the osu stadium

8

Michelle

7 Apr 2025

·

Stayed 2 nights

Room was spacious, coffee maker great. Beds comfy . Sufficient toiletries . Convenient location. Continental Breakfast was more than I expected and variety. Only complaint was pool and hot tub were cloudy 2 days I was there and towels were lacking in the pool area needing restocked. Staff friendly.

10

Johanni

21 Feb 2025

·

Stayed 1 night

Very clean hotel with modern rooms. We loved the large pool and hot tub.

2

Jayson

13 Feb 2025

·

Stayed 1 night

Very dirty pool it was green it was dirty thru hotel , gym was disgusting

10

Ryan

12 Jan 2025

·

Stayed 1 night

Was staying overnight in Columbus area for an early flight during a blizzard - my top priority was a hot tub and reasonably close to the airport. This property was simple, but very clean, very new, and the pool and hot tub area were massive. Would be great to stop with kids and tweens who need to unwind after a day of travel. This was a solo trip, but I’ll probably stay here before every super-early flight out of CMH.

10

Cynthia

3 Sept 2023

·

Stayed 2 nights

Excellent property with friendly staff. Large wonderful pool and hot tub.

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Cleanliness

Many guests found the hotel clean, but several reported stained linens and carpets, dusty or musty rooms, and housekeeping oversights.

Related guest reviews

6

Betina

28 Sept 2025

·

Stayed 1 night

The ac unit smelled like mildew, the room was dusty the elevator was jumpy. I won’t return.

6

Magan

6 Aug 2025

·

Stayed 1 night

Easy check in, but when we got in the room noticed stains on the carpet, desk chair and some on the sheets. I made sure to take pics and went to front desk to make them aware that i did not do the damages. They apologized and werent able to change my room due to the hotel being fully booked for the weekend but she assured me that housekeeping was still there and she would send them up right away. They were to my room within 10-15 minutes to change both bed linens and apologized for the inconvenience because the were short staffed. I completely understood and was even grateful the came to fast to take care of the linens. The continental breakfast was ok not alot of options...cheese omelets sausage pancakes cinnamon rolls and choices of juices and tea...the coffee machine was not working until someone came to fix it..they ran out of food so people were just standing around waiting. The breakfast staff were moving as fast as the could but just seems like the should be more prepared for a weekend crowd and not alot of seating space. Overall the 1 night stay was decent for the price and location.

10

Angela

3 Aug 2025

·

Stayed 1 night

Professional service, very clean, breakfast was limited but the stay was nice

8

Rebekah

8 Jun 2025

·

Stayed 1 night

Walls were very thin. Bathroom was dirty.

6

rick

26 Apr 2025

·

Stayed 1 night

Our refrigerator had the last guests lunch in it. I didn't like the long black hairs mixed in my sheets. Desk worker was not happy and did not explain what room # I was in or when/where the breakfast was.

6

Jelisa

2 Feb 2025

·

Stayed 1 night

Dwellings falling apart, dirty shower, dirty carpet, freezing cold

8

Maurice

23 Jul 2024

·

Stayed 3 nights

My room had clear signs of wear and tear through the room and in the bathroom. Everything was functional and mostly clean. Staff was very friendly and breakfast was decent.

4

Jennifer

7 May 2023

·

Both my children ended up having asthma attacks from The dirty ventilation.

8

Stephanie

27 Feb 2023

·

Stayed 2 nights

The general condition of the hotel was average. The room was not too clean. There was a lot of stay hairs in the bathroom, on the floor-counter-and shower. There was stains on the sheets under the pillows and the floor had all kinds of random spots on it. The front desk never seemed to be there when we walked down to ask questions or ask for something. There wasn't towels at the pool any time we went down to the pool which was quite a few times. And the hot tub and pool were not very clean.

6

Sheila

6 Feb 2023

·

Stayed 1 night

The walls and floor were dirty, and the office chair had suspicions residue on the seat.

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Rooms

Rooms are generally spacious with comfortable beds, but thin walls, hallway noise, and occasional wear and tear disrupt rest for some.

Related guest reviews

10

Terrie

11 Apr 2025

·

Stayed 1 night

Very big rooms,

8

Jamie

30 Mar 2025

·

Stayed 1 night

Room was clean, staff was kind and helpful. The only complaint I have is the walls are thin, the air conditioner fan helped with that.

6

Peter

5 Mar 2025

·

Stayed 3 nights

Hotel was convenient for where I was working Door to room has a sizeable gap at the bottom so I could hear everyone walking up and down the corridor Breakfast was very good, and all persons I interfaced with were very helpful

8

Joshua

23 Feb 2025

·

Stayed 1 night

Room amenities were nice. Very spacious.

6

Frank

30 Nov 2024

·

Stayed 1 night

This was our second stay at the hotel. Although it is clean and well kept. The hotel is very noisy. There are were people running up and down the hallways and yelling and conversing loudly. There were doors banging and children screaming outside at a very late hour (horseplay screaming not distressed or tired). It was like that both times we’ve stayed the only reason we have stayed twice is because it is located very close to the hospital in which my son is at for an extended period.

10

VALERIE

17 Nov 2024

·

Stayed 1 night

The bed was very comfortable. I slept well until some inconsiderate youths decided to run and laugh as they ran up and down the hallway outside our room between 1am and 4 am.

8

Amy

2 Nov 2024

·

Stayed 1 night

Nice hotel clean, comfy beds.

10

Mohideen

6 Aug 2024

·

Stayed 1 night

Pros :- Nice hotel with big rooms, clean and modern. Cons :- small breakfast area, not a sound proof walls.

8

Ricardo

25 Jul 2024

·

Stayed 1 night

Only problem was we were on the first floor by pool and workout area and the slamming of the doors, including the one leading outside prevented me from sleeping past 6:40 am.

2

Marvin

24 May 2024

·

Stayed 1 night

It was so nosy from the interstate traffic that we hardly slept all night. The room was dark and dingy, even though it was a sweet it was still very uncomfortable.

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Service

Service is often friendly and accommodating, yet there are recurring complaints about rudeness, housekeeping entering despite 'Do Not Disturb,' and occasional booking or checkout issues.

Related guest reviews

8

Rahel

16 Jun 2025

·

Stayed 4 nights

We had a good experience, staying for 4 nights, and all the front desk staff were professional and friendly.

4

Rayette

23 Apr 2025

·

Stayed 1 night

We get to hotel and one of clerks had the whole area was smelling like cigarettes because she’s smoking right by the door. Then elevator wasn’t working properly. Room had one towel in room for three people. Had to wait on linen because it was not stocked. When we were leaving the police are all in the hotel. Smoker there still making place stink. My kids are allergic cigarette smoke. Never will we return.

10

Jessica

23 Feb 2025

·

Stayed 2 nights

Everything was amazing the breakfast was great the service was great everyone was nice they have so many complementary perks. Very accommodating and kind! Customer service was amazing I can’t say enough. This was the best hotel experience I’ve had. The pool and hottub are huge. The soap in the bathroom is all dove products soap shampoo that smelt amazing and made my hair so soft!!! Will definitely be back when we visit Columbus again. Also close to lottttsss of shopping malls and plazas so many restaurants and selections.

6

Shiela

7 Jan 2025

·

Stayed 2 nights

I didn't like the fact that I had a do not disturb on the door, and housekeeping came in on me twice while sleeping. After I reported to front desk they still did it again

10

Pamela

30 Jun 2024

·

Stayed 2 nights

I was there to attend an event called Flashpoint at a local church. The hotel looks clean and modern. The room, the lobby, the pool area, as well as the breakfast area are all very clean. The food is arranged in an orderly way and there is a good variety. The staff was very friendly with me. I would stay there again.

10

Herbert

28 Jun 2024

·

Stayed 1 night

If I’m ever in Columbus again, this is where I’ll stay. I requested an airport shuttle upon checking in for my mother, who had a late evening flight, the lady at the desk arranged everything. The young man that drove the shuttle, I wish I could remember his name, was very kind and patient with my mother who can be a bit challenging when she’s nervous. He was even kind enough to wait for my friend and I at the airport while we walked my mom in to made sure she got to the correct gate. The room was clean, the beds comfortable and the shower was amazing. Breakfast was wonderful, with plenty of options, and the attendant was very friendly. I can’t say enough good things about this place.

6

Billy

25 Jun 2024

·

Stayed 2 nights

Everything was good except one employee was rude and doesn’t understand how customer service works. She acted like we were bothering her.

4

Steve

2 Jun 2024

·

Stayed 1 night

The room I booked at this hotel was apparently given away to someone else without notice. I was given conflicting accounts for this situation by the property and by Expedia. I found the explanation offered by the property less credible. Arriving at this hotel after a long 10 hour drive only to find that I didn't have a room despite my confirmation from Expedia was a rude surprise.

6

rachel

8 Apr 2024

·

Stayed 1 night

rude rude rude rude staff checking in and checking out. just greeted me with buckets of attitude even though i didnt do anything but be chipper and polite.

10

Bianca

19 Jul 2023

·

Stayed 1 night

From the moment we checked in until checkout the staff was beyond kind and patient with us. We showed up 3 hours early and without hesitation we were able to get into a room. The rooms were clean better than any hotel we had stayed in during our stay (2 others). I will definitely be visiting again.

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Location

Convenient for the airport, highways, and nearby shopping and restaurants, though turning onto Broad Street can be difficult and some guests noticed road or airport noise.

Related guest reviews

10

Jennifer

14 Jun 2025

·

Stayed 2 nights

Clean hotel, nice staff. Was a full capacity but zero problems with noise. Easy to get to off of exit and affordable.

8

April

5 Jun 2025

·

Stayed 1 night

Conveniently located.

8

Eufracia

16 Mar 2025

·

Stayed 3 nights

Traffic and road work

8

Kathleen

16 Feb 2025

·

Stayed 2 nights

Terrible turning left onto Broad street.

10

Ryan

12 Jan 2025

·

Stayed 1 night

Was staying overnight in Columbus area for an early flight during a blizzard - my top priority was a hot tub and reasonably close to the airport. This property was simple, but very clean, very new, and the pool and hot tub area were massive. Would be great to stop with kids and tweens who need to unwind after a day of travel. This was a solo trip, but I’ll probably stay here before every super-early flight out of CMH.

10

Bobbi

27 May 2024

·

Stayed 2 nights

Great location. Clean facility and great breakfast

10

Matt

18 Apr 2024

·

Stayed 1 night

Clean, quiet, and close to our final destination.

10

Arnold

25 Feb 2024

·

Stayed 1 night

Easy access to the Highway, shops, and restaurants

10

Sherri

1 Oct 2023

·

Stayed 1 night

Friendly staff, close to hospital

10

Benjamin

17 Feb 2023

·

Stayed 1 night

Nice place, friendly staff, nice pool and hot tub, a little noise from the nearby airport, but it wasn't bad, would stay here again.

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Dining

Breakfast is widely liked for hot options and pancakes, but seating can be crowded and items occasionally run out or machines malfunction.

Related guest reviews

8

Merry

18 Oct 2025

·

Stayed 4 nights

The room was clean and comfy. The staff was friendly and helpful. The breakfast was good, but the dining room and lobby were crammed with people eating, so we had to take our food back to the room, but that’s not really the hotels fault. However, when we went to the pool, we left fairly quickly. Too many chemicals had been used in the pool and it looked foggy. Got in and couldn’t see me feet at the bottom of the pool. There were also a lot of chemicals in the hot tub and a foam on top of it, not just from the jets. There was also a band-aid on the edge of the hot tub. The pool is the only reason my stay isn’t 5 stars.

6

Magan

6 Aug 2025

·

Stayed 1 night

Easy check in, but when we got in the room noticed stains on the carpet, desk chair and some on the sheets. I made sure to take pics and went to front desk to make them aware that i did not do the damages. They apologized and werent able to change my room due to the hotel being fully booked for the weekend but she assured me that housekeeping was still there and she would send them up right away. They were to my room within 10-15 minutes to change both bed linens and apologized for the inconvenience because the were short staffed. I completely understood and was even grateful the came to fast to take care of the linens. The continental breakfast was ok not alot of options...cheese omelets sausage pancakes cinnamon rolls and choices of juices and tea...the coffee machine was not working until someone came to fix it..they ran out of food so people were just standing around waiting. The breakfast staff were moving as fast as the could but just seems like the should be more prepared for a weekend crowd and not alot of seating space. Overall the 1 night stay was decent for the price and location.

10

Angela

3 Aug 2025

·

Stayed 1 night

Professional service, very clean, breakfast was limited but the stay was nice

10

Martrice

5 Apr 2025

·

Stayed 1 night

Breakfast was good

10

Ryan

18 Mar 2025

·

Stayed 1 night

Beds were very comfortable. Breakfast was AMAZEBALLS!!! Still thinking of that nifty pancake machine. Would definitely stay here again

10

David

30 Nov 2024

·

Stayed 1 night

It was a great stay. Make sure to sweep behind the room door. Breakfast bacon was nothing as good as the holiday inn express in Athens. I noticed very limited on breakfast and drinks. All in all was very good

6

Dana

21 Nov 2024

·

Stayed 1 night

Just an average stay. The nicest feature was the hot tub. Breakfast was good. Beds were just ok. Shower pressure was not good. Overall it was pricey for the stay. It wont let me add any photos .......

8

Patricia

28 Sept 2024

·

Stayed 1 night

The only complaint I have is the pool hours should be extended. Very friendly staff. Decent breakfast… the potatoes were surprisingly crispy. Clean rooms and common areas. The hot tub is huge and the pool is warm.

10

Bobbi

27 May 2024

·

Stayed 2 nights

Great location. Clean facility and great breakfast

10

Amanda

7 Aug 2023

·

Stayed 3 nights

Staff was super friendly. Hot tub and pool were both large and excellent temps. Breakfast was amazing everyday! Omelets, sausage, bread, bagels, pastries. Fruit, yogurt, oatmeal and pancake maker. Room was spacious and comfortable beds. Felt safe even walking to restaurants during the day. Shopping within 5 min. Highly recommend.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$93
March	US$112
April	US$123
May	US$134
June	US$140
July	US$132
August	US$117
September	US$136
October	US$127
November	US$103
December	US$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $116	10 $187	11 $169	12 $169
13 $114	14 $125	15 $132	16 $146	17 $196	18 $276	19 $276
20 $163	21 $201	22 $160	23 $160	24 $215	25 $210	26 $195
27 $120	28 $128	29 $132	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $151	2 $155	3 $135
4 $115	5 $123	6 $128	7 $128	8 $128	9 $185	10 $203
11 $94	12 $112	13 $117	14 $128	15 $139	16 $210	17
18 $112	19 $108	20 $101	21 $148	22 $98	23 $209	24 $191
25 $101	26 $115	27 $117	28 $108	29 $105	30 $113	31 $124

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Columbus Airport East by IHG

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