Columbus Airport Marriott

The people at the counter was very rude. Yhe worst I have seen in a long time. These people should not be addressing people

We booked two rooms in Columbus for our niece's wedding. The rooms were clean, with a king bed and living room, but felt humid, so I had to open the door for fresh air. They don't provide a microwave; I was told it's not allowed because they want guests to eat at the restaurant. The breakfast isn't free. I would stay again at this hotel.

I loved it was so much fun w my family

I did not receive the breakfast coupons which I paid for when I checked in. In the morning, I went to the front desk to inquire about the coupons and the desk clerk told me that she was just helping out and didn’t know where they were located and I could just let them know at the restaurant that my meal was included with my stay. I informed the waitress at the restaurant what the clerk told me and she said that I would have to pay unless I had a coupon. I went back to the front desk and again was told that she didn’t know where the coupons were and to tell the waitress that she would take care of it later. I went back to the restaurant & waited 15 minutes for the waitress to appeared from the kitchen. I finally got fed up, left, & went to McDonald’s to get breakfast on my way to my appointment. Later that evening, I approached the man at the front desk and explained to him that I paid for breakfast to be included with my room and did not receive coupons at the time of check in. He looked up my reservation and said I did have breakfast included and gave me a coupon to use for the next morning and said I would have to stop by the front desk daily to get the coupons because I was going to be there for a 10 day stay. Daily, I went to the front desk to for a coupon. Finally, 3 days before I was scheduled to check out a desk clerk gave me 3 coupons to save me 2 more trips to the front desk. In my opinion, it was too little to late. I checked out early & won’t return.

The room was clean but a bit dated. Air conditioner was loud and made sleeping a bit of a challenge everytime it kicked on but the bed was comfortable. The restaurant doesn’t open for dinner until 5:00pm but it was well worth the wait. The food was Excellent, we had the steaks and the bartender had a great sense of humor and made the whole experience very enjoyable. They don’t sell snacks, so bring them if you think you might get hungry between the restaurant hours. They have an Airport Shuttle that starts at 4:00 am which made making our 6:00 am flight a breeze. They will also pick you up at the Airport Car Rental to take you back to the Hotel. It seems to be a high crime area based on the signs I saw but the Hotel was secure. Well stay there again next time we visit Columbus.