Name: Hilton Garden Inn Columbus/Polaris
Address: 8535 Lyra Dr, Polaris, Columbus, Ohio, United States of America, Columbus, Delaware County, US
Price range: $119–$320 per night
Rating: 8

What guests think

At Hilton Garden Inn Columbus/Polaris, guests frequently praise the friendly staff, overall cleanliness, and convenient location near shopping and dining, while recurring critiques cite pool closures, noticeable noise, and inconsistent maintenance or housekeeping that affect select stays.

Several guests mention comfortable beds and occasionally spacious rooms. Breakfast is paid and occasionally confusing or limited, while Wi-Fi may require a Hilton Honors sign-up. Overall, expect warm service and solid basics rather than a polished, fully featured stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is frequently closed for renovations and the hot tub has been out of service; occasional elevator and common-area issues were reported. An on-site lobby bar is available, and Wi-Fi access may require Honors sign-up.

Related guest reviews

4

jennifer

Jun 4, 2023

·

Stayed 1 night

The reason I booked this hotel over another at the same price was the pool. When I arrived it was closed for renovations. No where did it say it was going to be closed or I would have booked elsewhere

6

Elaine

Jun 16, 2024

·

Stayed 1 night

This was supposed to be a handicap accessible room. Did not have a walk in shower. They only provided a seat for you to place in tub. Handicap bar located behind toilet tank? Toilet made noises all night. Sink in bathroom had little room for toiletries. No storage in bathroom. No safe in room. coffee pot only let you brew about a 6 ounce cup which made it very strong. Room purchased through Expedia so they would not give me points for a Hilton member which we were never made aware of. I have stayed at Hiltons before and they were very nice. This place was a disappointment and we were glad we were only there one night. Will look for a different hotel the next time I book. Bathroom in hotel lobby had 2 sinks that didn’t work and two toilets that were out of order. Didn’t even bother to go look at pool or use any other part of hotel.🙁

8

Jim

Aug 15, 2025

·

Stayed 1 night

Fine except Internet forced me to join Hilton honors to use it. Ended up using cell phone hot spot.

6

Breanna

Aug 30, 2025

·

Stayed 1 night

The hotel itself seemed nice, the lobby was clean and updated. However the rooms are very worn. The computers were down when we were checking in so not only did we have to wait an hour to check in we never got room keys! The front desk staff had to walk us to our room. Then only one elevator was working so it took longer to get to and from our floor. Getting off on our floor the smell was not the best, the carpet was stained and extremely worn out. Our room was missing the sheets and blanket for the pullout sofa. And there were stains on the sofa cushions. The bathroom was ok, but the shower had cracks in the floor and the handle for the water was loose so it wouldn’t stay in place. Overall it was fine for one night, but we won’t be returning until major updates and cleaning is done.

10

Anthony

Oct 13, 2023

·

Stayed 5 nights

Very nice place to stay, very clean, very comfortable. Room was clean and updated. Pool was a welcome amenity even though the hot tub was still being worked on. Having a bar to relax after a long day was well worth it. You did have to pay for breakfast but it was hot and a decent value. i would defiantly stay here again. The location is perfect lots to do and lots of places to eat.

6

James Van

Aug 5, 2023

·

Stayed 2 nights

We try a different use Hilton as our go to for stays on our trips. But yet again, Hilton dropped the ball here, and hard. First off, they are renovating the hotel rooms by removing all of the jetted tubs. They are also renovating the pool and hit tub, which meant they were closed until further notice. None of this was disclosed until check inand ONLY because we asked what the hours were for the pool and hot tub.

2

Logan

May 5, 2023

·

Stayed 1 night

Although the Hilton website shows that the pool is closed we did not know until we arrived and it was too late to cancel the booking. We choose this hotel so we could use the pool and did not have a chance. it is also a shower only hotel so our daughter was really disappointed when she didn't get to swim or use a bath. two thumbs down for not caring! Will never stay there again!!!

8

Jamie

Jul 14, 2024

·

Stayed 2 nights

Pool was closed the whole weekend which was inconvenient especially for the price of the stay. Staff was amazing though.

8

Bethany

Jul 29, 2024

·

Stayed 2 nights

The hotel was very nice overall. Was able to hear a decent amount of noise from neighboring rooms. Pool was not available when we were there and they did inform us before checking in, but not before arriving at the property.

10

Michael

Jun 18, 2024

·

Stayed 2 nights

Nice place near great restaurants and shopping and close enough to Columbus to stay but not have the congestion surrounding downtown traffic. I also met some friendly people at the hotel lobby bar while we watched the local sports.

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Cleanliness

Many guests found rooms clean, but recurring issues included ants, musty or mildew odors, stained or worn carpets/sofas, and occasional bathroom or linen problems. Housekeeping was inconsistent, with missing toiletries and limited daily refresh noted.

Related guest reviews

6

Denise

May 1, 2023

·

Stayed 2 nights

The property is very convenient to the highway and area shopping. Our room, 318, wasn’t the cleanest, especially the bathroom. Makeup on the counter, no soap to wash hands, the faucet is loose and the mirror needs a good cleaning, Ashlee wrote her name in the steam. The one bed had strands of long hair attached to the underside of the comforter. The Hilton needs to step it up with cleanliness!

4

Claire

Mar 17, 2024

·

Stayed 2 nights

old building, mold in most areas, mildewy smell, no hot water in our first room, ants in our bed, was told breakfast was free but it wasn’t. not a great place to stay. could’ve been much better, but could’ve been worse. staff was helpful.

10

Wayne

Aug 14, 2023

·

Stayed 2 nights

Hotel was nice and in a great location

4

Heather

Mar 16, 2024

·

Stayed 1 night

Remondlyof the bathroom but, never patched ALL the holes in the wall. Bed sheets were ripped and had lots of holes in them.

10

Tomeka

Jun 9, 2024

·

Stayed 1 night

Clean

6

Breanna

Aug 30, 2025

·

Stayed 1 night

The hotel itself seemed nice, the lobby was clean and updated. However the rooms are very worn. The computers were down when we were checking in so not only did we have to wait an hour to check in we never got room keys! The front desk staff had to walk us to our room. Then only one elevator was working so it took longer to get to and from our floor. Getting off on our floor the smell was not the best, the carpet was stained and extremely worn out. Our room was missing the sheets and blanket for the pullout sofa. And there were stains on the sofa cushions. The bathroom was ok, but the shower had cracks in the floor and the handle for the water was loose so it wouldn’t stay in place. Overall it was fine for one night, but we won’t be returning until major updates and cleaning is done.

10

Kathy A.

Jul 3, 2023

·

Stayed 1 night

Very nice place . The sofa was old and dirty. I didn't need it so the rest of the room was nice

10

Jamie

Jul 26, 2023

·

Stayed 1 night

The room was very clean! I have anxiety booking rooms because my main thing is cleanliness. We had no issues and would definitely stay here again! It didn’t effect us but if you are looking to swim the pool is currently down.

6

Carolyn

Aug 10, 2025

·

Stayed 1 night

Unfortunately our room had ants and I wasn’t offered some sort of discount

10

Jose

Oct 19, 2025

·

Stayed 1 night

Very convenient location with several dining and shopping, very safe area. Room was very clean and spacious. Liz at front desk was very helpful. We would stay here again

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Rooms

Beds are often comfortable and some rooms feel spacious, but many describe dated furnishings, poor lighting, small bathrooms, and limited storage. Noise from hallways, roads, or adjoining doors is a recurring complaint, and Wi-Fi may require sign-up.

Related guest reviews

6

Cynthia

Sep 18, 2023

·

Stayed 1 night

Very convenient location but my room smelled moldy from the air conditioner. The curtains were raggedy and one of the bathroom soap dispensers was broken.

8

Steve

Mar 17, 2024

·

Stayed 1 night

Needs a remodel for the price we paid.

8

Robert

Jul 17, 2023

·

Stayed 4 nights

The staff was courteous, professional, and very nice. The hotel does need the upgrades it is getting. The room was mainly OK, although the bed was not great. My only real complaint is lack of closet/shelf space. If you are staying one night & living out of your suitcase the room was fine. We were there four nights for a formal occasion. It was difficult to unpack and keep our clothes neat. Also, bring a book, because the TV situation is pathetic.

4

wvnightowl

Mar 4, 2024

·

Stayed 1 night

Hotel needs a lot of updates. Room was very noisy inside. You can hear everything in the hallway and all of the road noise in this very busy area. They also charge extra for breakfast. There are way better choices in the area for the same price.

6

Mike

May 11, 2024

·

Stayed 1 night

Ok hotel stay. Disliked having an adjoining room and being able to hear my neighbors through the door.

8

Jim

Aug 15, 2025

·

Stayed 1 night

Fine except Internet forced me to join Hilton honors to use it. Ended up using cell phone hot spot.

10

Shannon

Aug 24, 2025

·

Stayed 1 night

Friendly staff, comfortable beds.

8

David

Feb 26, 2024

·

Stayed 1 night

Everything was good. As long as you enjoy a hard bed and deflating pillows.

10

Robyn

Jul 2, 2023

·

Stayed 1 night

Staff was very friendly and efficient at check-in. Room was very spacious and clean. Bed was very comfortable. I would stay here again.

10

Jose

Oct 19, 2025

·

Stayed 1 night

Very convenient location with several dining and shopping, very safe area. Room was very clean and spacious. Liz at front desk was very helpful. We would stay here again

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Service

Staff are frequently described as friendly, helpful, and efficient at check-in. Some guests reported check-in delays, reservation or billing issues, and slow response to maintenance or towel requests.

Related guest reviews

10

Keshia

Oct 22, 2025

·

Stayed 1 night

Kind staff!

8

Bouedett

Jun 26, 2023

·

Stayed 2 nights

Some of the staff were friendly and helpful, others were not. I had to ask twice before being given additional towels.

10

Amy

Nov 23, 2025

·

Stayed 1 night

Friendly staff and great room!

6

Keith

Sep 18, 2023

·

Stayed 2 nights

Other guest were very loud and active all during the night. Also had an issue at check in which was embarrassing. Staff wasn’t very friendly or willing to help until after processing. Room was clean and very nice

2

Dwight

Oct 7, 2024

·

Stayed 1 night

Busy weekend in Columbus with most every property sold out. Arrived at the Hilton Garden Columbus/Polaris to be told there was a "problem" with our room and that the manager had been trying to get in touch with us through Expedia since he arrived at work 2 1/2 hours earlier to tell us our room had been cancelled although I never received any contact. I believe our room was likely bribed out. I was offered a couple bottles of water for the inconvenience which I politely refused. Very disappointed in the way this was handled. Still awaiting a refund from Expedia although this process seems very difficult as well.

6

Breanna

Aug 30, 2025

·

Stayed 1 night

The hotel itself seemed nice, the lobby was clean and updated. However the rooms are very worn. The computers were down when we were checking in so not only did we have to wait an hour to check in we never got room keys! The front desk staff had to walk us to our room. Then only one elevator was working so it took longer to get to and from our floor. Getting off on our floor the smell was not the best, the carpet was stained and extremely worn out. Our room was missing the sheets and blanket for the pullout sofa. And there were stains on the sofa cushions. The bathroom was ok, but the shower had cracks in the floor and the handle for the water was loose so it wouldn’t stay in place. Overall it was fine for one night, but we won’t be returning until major updates and cleaning is done.

10

Lori

May 21, 2023

·

Stayed 1 night

Very nice hotel and friendly staff.

10

Robyn

Jul 2, 2023

·

Stayed 1 night

Staff was very friendly and efficient at check-in. Room was very spacious and clean. Bed was very comfortable. I would stay here again.

10

Jose

Oct 19, 2025

·

Stayed 1 night

Very convenient location with several dining and shopping, very safe area. Room was very clean and spacious. Liz at front desk was very helpful. We would stay here again

10

PAMELA

Aug 24, 2025

·

Stayed 2 nights

Facility very nice. Staff outstanding

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Location

Convenient to the freeway and close to many restaurants and shops; several guests felt the area was safe. A few noted road noise, and one review mentioned vehicle break-ins.

Related guest reviews

6

Denise

May 1, 2023

·

Stayed 2 nights

The property is very convenient to the highway and area shopping. Our room, 318, wasn’t the cleanest, especially the bathroom. Makeup on the counter, no soap to wash hands, the faucet is loose and the mirror needs a good cleaning, Ashlee wrote her name in the steam. The one bed had strands of long hair attached to the underside of the comforter. The Hilton needs to step it up with cleanliness!

10

Wayne

Aug 14, 2023

·

Stayed 2 nights

Hotel was nice and in a great location

10

Jessica

Oct 2, 2024

·

Stayed 2 nights

best area and hotel we’ve stayed in in columbus. highly recommend

10

Suzanne

Aug 3, 2025

·

Stayed 1 night

Our daughter moved to the area and we were here to help her shop and get settled. Hotel was near many many stores and restaurants. Check in was easy and pleasant. Room was very clean and comfortable. It was the hottest water I’ve ever felt out of a shower spout!

6

Myron

Feb 11, 2025

·

Stayed 5 nights

The hotel was very clean and comfortable. The staff was great. We did however feel somewhat unsafe due to people breaking into vehicles every night.

8

vito

Sep 11, 2023

·

Stayed 1 night

Clean, quiet, close to everything and easy in and out

10

Adam

May 10, 2024

·

Stayed 2 nights

Room was comfortable. Hotel was close to where I was working.

10

Michael

Jun 18, 2024

·

Stayed 2 nights

Nice place near great restaurants and shopping and close enough to Columbus to stay but not have the congestion surrounding downtown traffic. I also met some friendly people at the hotel lobby bar while we watched the local sports.

10

Jose

Oct 19, 2025

·

Stayed 1 night

Very convenient location with several dining and shopping, very safe area. Room was very clean and spacious. Liz at front desk was very helpful. We would stay here again

8

Duane

Apr 19, 2024

·

Stayed 1 night

Easy on and off freeway location. Lots of nearby restaurants and shooting. Room is well maintained and staff is helpful.

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Dining

Breakfast is not complimentary and is described as pricey, limited, or confusing by several guests, though some found it decent. The lobby bar offers drinks, and food service hours can be limited.

Related guest reviews

4

Claire

Mar 17, 2024

·

Stayed 2 nights

old building, mold in most areas, mildewy smell, no hot water in our first room, ants in our bed, was told breakfast was free but it wasn’t. not a great place to stay. could’ve been much better, but could’ve been worse. staff was helpful.

8

Alaina

Sep 6, 2024

·

Stayed 3 nights

We actually really liked this hotel! It was super clean, the room was a nice size, and it was quiet! Our only complaint was the breakfast, the restaurant part was kinda pricey and we didn’t get what we asked for when it came out.

10

Willie

May 26, 2024

·

Stayed 1 night

Very accommodating except I had to pay for breakfast and the pillows in the room was way to soft

6

Sue

Apr 22, 2023

·

Stayed 1 night

The bed was flat and squeaked, room was a sauna when we walked in, felt like I was being hit on by the concierge, jacuzzi and pool were closed which I one of the reasons I booked the hotel - wish I would have known. Breakfast was confusing - thought it was continental breakfast, they wanted to charge for extras (eggs, bacon) and had to ask for a plate and give room number. Doors to rooms always slammed - no soft closure.

4

wvnightowl

Mar 4, 2024

·

Stayed 1 night

Hotel needs a lot of updates. Room was very noisy inside. You can hear everything in the hallway and all of the road noise in this very busy area. They also charge extra for breakfast. There are way better choices in the area for the same price.

8

Anne

Jul 26, 2023

·

Stayed 2 nights

The hotel staff were very friendly and the room was clean & comfortable. The “Garden” was in terrible condition. The weeds have taken over the garden. The Hilton Garden Inn flag is faded and torn. There were three windows leaking water from the heavy rainstorm we’d had. These windows were in a main hallway where the elevators were. There were towels that had been placed along the windows and on the floor. The impression I received was that the owner of the hotel doesn’t care and/or doesn’t have the money or doesn’t want to spend the money to repair the windows and landscaping. Also there might as well be no food service because of the limited hours. There’s no complimentary breakfast or coffee like most hotels offer. I would not stay here again.

6

Russell

Feb 13, 2023

·

Stayed 2 nights

Need some drawers for clothing. Didn't like paying for breakfast when other Hotels include.Small bathrooms.

6

CINDY

Dec 11, 2022

·

Stayed 2 nights

My daughter and I stayed here for our annual Christmas shopping trip. For the price and the Hilton brand name, I expecting a lot more. The lobby is very nice though! Poor lighting in room, no pen or paper to make notes, room was not cleaned when we got back in the evening, very small trash can so it was overflowing. The beds were comfortable but the floor felt and looked like it needed a good cleaning. There were no towel racks to hang your hand towel except a bar below the sink.They don’t offer free breakfasts. Very disappointed!

10

Anthony

Oct 13, 2023

·

Stayed 5 nights

Very nice place to stay, very clean, very comfortable. Room was clean and updated. Pool was a welcome amenity even though the hot tub was still being worked on. Having a bar to relax after a long day was well worth it. You did have to pay for breakfast but it was hot and a decent value. i would defiantly stay here again. The location is perfect lots to do and lots of places to eat.

10

Michael

Jun 18, 2024

·

Stayed 2 nights

Nice place near great restaurants and shopping and close enough to Columbus to stay but not have the congestion surrounding downtown traffic. I also met some friendly people at the hotel lobby bar while we watched the local sports.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$113
March	$126
April	$132
May	$147
June	$171
July	$146
August	$128
September	$150
October	$145
November	$125
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $266	19 $320
20 $171	21	22 $206	23 $260	24 $265	25 $184	26 $181
27 $124	28 $177	29 $169	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $203	3 $164
4 $127	5 $222	6 $250	7 $223	8 $154	9 $193	10 $249
11 $165	12 $177	13 $220	14 $178	15 $175	16 $229	17 $256
18 $170	19 $195	20 $196	21 $197	22 $179	23 $156	24 $185
25 $149	26 $153	27 $237	28 $213	29 $137	30 $119	31 $119

Hilton Garden Inn Columbus/Polaris

Prices for Hilton Garden Inn Columbus/Polaris

Monthly average prices

About this property

Location

Room options

1 King

Room, 1 King Bed, Accessible

1 King Bed with Whirlpool

2 Queen

2 Queen Mobility Accessible Room with Roll in Shower

1 King Mobility Accessible Room with Roll in Shower

2 Queen Mobility Accessible Room with Standard Bathtub

Guest reviews of Hilton Garden Inn Columbus/Polaris

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Columbus/Polaris

Prices for upcoming dates