Name: Comfort Inn North-Polaris
Address: 8400 Lyra Drive, Polaris, Columbus, Ohio, United States of America, Columbus, Delaware County, US
Price range: US$110–US$259 per night
Rating: 8.38

What guests think

Across recent reviews of Comfort Inn North-Polaris, travelers frequently praise the friendly, accommodating staff, generally clean and comfortable rooms, a warm indoor pool, and a convenient location near Polaris shopping and dining, with a breakfast many guests enjoy.

However, reviews also cite inconsistent cleanliness - musty odors, worn carpets and furnishings, and several reports of bed bugs - as well as intermittent maintenance issues like faulty heating, noisy AC, and occasional elevator or keycard problems. Housekeeping is not daily for some stays, leading to missed towel and room refreshes, and highway noise or thin walls are mentioned by some. Expect a budget-friendly, convenient stay with warm service and amenities, but check your room on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is a common highlight and usually warm and clean, though a few noted strong chemicals or a smaller size. Some facility issues arose (a broken elevator, finicky exterior key reader), and there is no hot tub despite some expectations.

Related guest reviews

8

Danette

11 Oct 2025

·

Stayed 1 night

Our room keys didn’t work, so was given another room for our stay. Front desk gentleman was very accommodating. Had 2 Queen beds and sleep very comfortably. Was glad we had a small refrigerator for our snacks and drinks. Enjoyed the pool for a nice swim after our dinner. There were even towels for drying off so you’re not having to bring you room towels down.

10

Michelle

23 May 2025

·

Stayed 5 nights

Pool was warm . Nice safe place.

8

Geraldine

8 Sept 2025

·

Stayed 1 night

Clean pool, good location, clean enough for a quick stay

8

Donna

28 Nov 2024

·

Stayed 1 night

My stay there with my granddaughter was great. The only complaint I have is that when I took my granddaughter swimming the smell in the chemicals in the pool was overpowering. Me and my granddaughter spent approximately 30 minutes in the pool and both of our skin became very irritated, and we both ended up with burns on our legs and stomach.

10

Chadia

21 Apr 2025

·

Stayed 1 night

Elevator stopped working

10

Michelle

4 Apr 2025

·

Stayed 5 nights

Loved the pool. So warm and inviting. Private quiet place. Breakfast was very good. Staff was inviting.

8

Laurie Elizabeth

5 Oct 2025

·

Stayed 2 nights

It was nice. Pool was smaller than expected but still clean.

4

Jamie

2 Jun 2024

·

Stayed 1 night

Staff was okay but when we arrived we were told the elevator was broken. My sister and I are both handicapped. Our room was on the 3rd floor and the hotel could not switch us to a 1st floor room. We were in town for a funeral service that was starting soon and could not get another hotel T the time. After our 7 hour drive we had to walk up and down 3 flights of stair every time we had to leave the room. Not fun for us.

8

Britney

4 Mar 2025

·

Stayed 1 night

Best pool of our whole trip!

8

Christine

29 Sept 2024

·

Stayed 1 night

Bed was comfortable and the shower was hot, i only had one disappointment and that was no hot tub but that was my negligence when booking.

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Cleanliness

Feedback is mixed: many mention clean rooms, but recurring complaints note dirty or worn carpets, musty or moldy odors, and several bed bug reports. Housekeeping during stays can be limited, with some rooms not serviced as expected.

Related guest reviews

6

Michele

2 Jun 2024

·

Stayed 1 night

The room smelled moldy and there was chunky mildew on the shower head. The room was quiet, the fridge and tv worked well and the beds were okay, but not the most comfortable. We only stayed one night, but were able to sleep well. The breakfast spread was okay.

2

Alaa

21 Aug 2025

·

Stayed 2 nights

It was my first time to stay in comfort inn and it will be the last we had bed bugs in our rooms. Mentally it was exhausting had to make sure all my clothes are cleaned before getting in my house and my car had to be stay in the sun to make sure nothing in it . I will never think about staying there

10

Heath

9 Sept 2025

·

Stayed 2 nights

Overall the stay was excellent. Hotel is near the interstate which is loud at times. Close to Polaris which is a plus. Friendly staff and hotel is very clean.

6

Jessie

17 Aug 2025

·

Stayed 2 nights

I’m only giving a 3 star due to the smell in the room. The room smelled like mildew and smoke. The bed was not comfy. The staff were great! Very friendly! Breakfast was also good.

2

David

11 Jan 2025

·

Stayed 1 night

Got to the room around 1:30pm and was awakened by something biting me. Bed Bugs!! Left immediately.

6

Melanie

12 Aug 2024

·

Stayed 1 night

Room smelled very musty. Room 328

2

Jeana

30 Sept 2024

·

Stayed 2 nights

Check in was fine but once I got settled and ready for bed, it was awful. I checked the bed and noticed there was at least 3-4 bed mattress protectors and started to be suspicious. I looked for spots but didn't see any. I was lying on the bed and moved the pillows, and I saw BEDBUGS! I JUMPED UP! I was so shocked and grossed out, I couldn't believe it. I went to the front desk and told the night person. He acted like it was a normal occurrence and said, "There's nothing I can do as far as a refund for a few days". He was very nonchalant and unconcerned! He offered another room, but I said "No, I can't stay here". So, if you are considering staying here "DON'T". YOU DON'T WANT TO ENCOUNTER BEDBUGS!

2

Corey

21 Aug 2025

·

Stayed 2 nights

I don't recommend! Poor management. At midnight we noticed the room was infested with bed bugs . Went to ask for another room. They wanted to put 4 people in a king size bed . Had to go back and forth for 40 mins until I could get another room. All rooms have horrible smell! We had family in other rooms with the same issue.

6

Ralph

24 Jul 2025

·

Stayed 2 nights

Breakfast was convenient. Room really smelled musty/moldy. Won't use again.

10

Cecil

10 Dec 2025

·

Stayed 3 nights

Nice clean, comfortable room. Friendly staff. Excellent buffet style breakfast.

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AI-generated summary based on recent guest reviews

Rooms

Many find the rooms comfortable and quiet with cozy beds, but others report dated furnishings, curtains that do not fully darken, and noise from HVAC or nearby roads. A few experienced temperature control or shower issues, and some disliked the small pillows.

Related guest reviews

6

Kip

4 Sept 2025

·

Stayed 1 night

Good breakfast, very clean... Only issue was bed pillows were like throw pillows and the bed was like sleeping on a box spring!

6

David

23 Mar 2025

·

Stayed 2 nights

The furnishings in our room were very worn and shabby

10

Dawn

8 Oct 2025

·

Stayed 1 night

Rooms super clean, beds are comfortable

10

Randi

29 Jun 2025

·

Stayed 1 night

It was a nice, quiet hotel. We only stayed one night. The heavy curtains do not close all the way, at least not in our room. Overall a fine stay at a very reasonable price.

6

Victor

1 Dec 2025

·

Stayed 1 night

Great room, clean, quiet, goo breakfast but I had an issue with the heat. I never could figure out how to get it warm.

6

Robin

27 May 2025

·

Stayed 2 nights

Bed was hard

8

Laura

22 Sept 2023

·

Stayed 1 night

Unfortunately the room darkening shades did not close.

10

Richard

24 Nov 2025

·

Stayed 1 night

The room was amazing. We stayed in a king room. The bed was very comfortable! Amazingly clean. Front desk people were friendly and very accommodating! Traveling with my elderly parents and the staff was very helpful and asked if they could get my dad anything additional to eat as he is kinda picky!!! Great stay, will go back again!!! If you are looking for a warm, cozy, GREAT place to stay, do yourself a favor and stay here!!! Tell them a nice lady from PA told you to stop! Enjoy your stay!!!

4

Eric

9 Dec 2025

·

Stayed 2 nights

Recently stayed for the weekend, and ended up wishing we paid a little more for something else in the area. Stains in the room including on the curtains. Our first room had no working heat when we got there (25 degrees outside, 55 degrees inside the room). We eventually had to switch rooms after unpacking. During our two-day stay the rooms keys stopped working twice. At breakfast, their normal coffee machine was broken and the temporary large pot they had out was empty. Either the apple juice or orange juice would be empty depending on the day. Really stale/hard biscuits. It was a somewhat quiet location to sleep and close to the highway, only 15 minutes to downtown. The staff was really pleasant.

8

Paulette

7 May 2025

·

Stayed 1 night

A/C was noisy; difficulty falling asleep. Felt safe and easy to get to the locations that I wanted to visit.

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Service

Service is frequently praised as friendly, professional, and accommodating, with smooth check-ins and helpful front desk support. A few guests reported rude interactions or difficulty resolving issues.

Related guest reviews

10

Jennifer

15 Jun 2025

·

Stayed 3 nights

Rooms were clean, hotel was quiet even though located near a major highway, walking distance to multiple restaurants, convenience to everything you would need during a trip, but the best part is the Employees! Very caring, attentive, listening, and Very accommodating!! Ms. Zara was FABulous in scoring me a refund when we both thought it wasn’t possible!! Definitely a place worth staying at!!

10

Amy

25 Oct 2025

·

Stayed 2 nights

The staff was extremely helpful and friendly. Breakfast was fresh, hot and delicious. The staff kept food full and the area clean.

10

Adam

10 May 2025

·

Stayed 1 night

Booked the last room at this location. It was a busy night yet everytime I saw Jennifer she had a smile and quickly took care of my needs. Great service with a smile. Thank you !!

10

Chris

26 May 2023

·

Stayed 1 night

Staff was very friendly and helpful and the room was really nice

10

Amy

14 Sept 2024

·

Stayed 2 nights

We were assisting with besties daughter's wedding and spent two nights. Everything was great whole time. My hubby accidentally left wedding band on sink while packing up. We called 30 min after checking out and front desk person found the ring and called us right back. Bestie was at a different location but still in town picked it up for us. Desk person confirmed her identity before giving it to her. That's great customer service!

2

David

22 Jun 2023

·

Stayed 1 night

I have never written a review on here and have booked many rooms/ vacations. This hotel was filthy from top to bottom, the sheets and towels were "clean" but yellow and the furniture was beat up. The carpet in the room and all public areas was filthy.

10

Richard

24 Nov 2025

·

Stayed 1 night

The room was amazing. We stayed in a king room. The bed was very comfortable! Amazingly clean. Front desk people were friendly and very accommodating! Traveling with my elderly parents and the staff was very helpful and asked if they could get my dad anything additional to eat as he is kinda picky!!! Great stay, will go back again!!! If you are looking for a warm, cozy, GREAT place to stay, do yourself a favor and stay here!!! Tell them a nice lady from PA told you to stop! Enjoy your stay!!!

10

Janet

14 Sept 2025

·

Stayed 1 night

Great staff…Melissa at front desk was terrific, both on check in and check out days… Would definitely recommend this hotel to friends, and will return ourselves.

10

Michelle

31 Aug 2025

·

Stayed 2 nights

Really nice stay. Staff great. Especially Guled.. he was so helpful and provided great customer service. I would stay again

4

Khephren

22 Mar 2023

·

Unhelpful and non-communicative. Poor amenities and mediocre service

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Location

Very convenient for Polaris-area shopping and dining and close to the highway; some note traffic noise at times. Many restaurants are within walking or short driving distance.

Related guest reviews

8

Melody

26 Aug 2025

·

Stayed 1 night

Close to shopping and restaurants. Clean comfortable room.

10

Heath

9 Sept 2025

·

Stayed 2 nights

Overall the stay was excellent. Hotel is near the interstate which is loud at times. Close to Polaris which is a plus. Friendly staff and hotel is very clean.

10

Terri

17 Oct 2025

·

Stayed 1 night

The friendly front desk staff made us feel very welcome! Clean, comfortable room. The location was great & near lots of restaurants and stores. Highly recommend.

10

Abby

6 Apr 2025

·

Stayed 2 nights

This hotel is in a great location and super convenient! Many restaurants and shopping are right around the corner. Hotel is off the main path of traffic, so it is quiet. Would definitely recommend and will be staying there again the next time I’m in the area.

10

Clemente

25 Aug 2025

·

Stayed 2 nights

It closed to restaurants and malls Gas stations… the hotel very friendly staff clean and the breakfast was good

10

Christine

9 Aug 2025

·

Stayed 1 night

Surrounded by lots of shopping and dining. Very clean facility and quiet rooms.

10

Chris

15 Aug 2025

·

Stayed 2 nights

Lots around the hotel

10

Michael

21 Sept 2025

·

Stayed 1 night

Great location....walking distance to several restaurants.

10

Jonathan

10 May 2023

·

Stayed 1 night

Easy access to Polaris Mall and freeway access

10

Sarah

11 Jun 2024

·

Stayed 3 nights

Close to the highway is a bonus, but also a bit noisy. Staff were all fantastic. Room was large and comfortable. Great location for shopping and food options.

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Dining

Breakfast is generally considered good, hot, and with a decent variety. Occasional complaints mention stale items, machine outages, or egg quality.

Related guest reviews

10

Belinda

7 Jul 2025

·

Stayed 1 night

The front desk guy was great. Nice clean building and my room was great. Now the complimentary breakfast was the best! Great variety of items to select. Great hospitality from the lady in the breakfast area that is employed. I wish i got her name

10

Julie

14 Oct 2025

·

Stayed 1 night

Very easy to get to. Front desk lady was very nice and polite. The breakfast was very amazing.

10

Amy

25 Oct 2025

·

Stayed 2 nights

The staff was extremely helpful and friendly. Breakfast was fresh, hot and delicious. The staff kept food full and the area clean.

10

James

8 Sept 2025

·

Stayed 3 nights

The rates are reasonable, the property and room was clean. The front desk staff was friendly, and the breakfast good.

10

Imess

31 Aug 2025

·

Stayed 2 nights

Was in town for Ohio State football game, we stayed here two years ago and nothing has changed, still the great cleanliness, great staff, house keeping is a plus, breakfast was delicious as well 👍 5 pluses from me

6

Michelle

3 Nov 2024

·

Stayed 1 night

The rooms were clean. The beds were comfortable. The breakfast was not that great. I wish they would’ve had potatoes and the eggs are pretty bad. The gym was small and the elevator was creaky, but the pool was nice overall it was fine.

10

Bobbie

10 Sept 2025

·

Stayed 1 night

Great bed, we both got a great night sleep. Quiet and comfortable. Breakfast was good also

10

Cecil

10 Dec 2025

·

Stayed 3 nights

Nice clean, comfortable room. Friendly staff. Excellent buffet style breakfast.

4

Eric

9 Dec 2025

·

Stayed 2 nights

Recently stayed for the weekend, and ended up wishing we paid a little more for something else in the area. Stains in the room including on the curtains. Our first room had no working heat when we got there (25 degrees outside, 55 degrees inside the room). We eventually had to switch rooms after unpacking. During our two-day stay the rooms keys stopped working twice. At breakfast, their normal coffee machine was broken and the temporary large pot they had out was empty. Either the apple juice or orange juice would be empty depending on the day. Really stale/hard biscuits. It was a somewhat quiet location to sleep and close to the highway, only 15 minutes to downtown. The staff was really pleasant.

10

Erica

25 Jun 2024

·

Stayed 1 night

Great breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$100
February	US$99
March	US$103
April	US$106
May	US$124
June	US$142
July	US$134
August	US$110
September	US$116
October	US$114
November	US$102
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $259
20 $157	21 $159	22 $135	23 $151	24 $159	25 $179	26 $203
27 $118	28 $126	29 $144	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $138	3 $137
4 $121	5 $142	6 $145	7 $149	8 $133	9 $179	10 $186
11 $135	12 $149	13 $142	14 $147	15 $146	16 $225	17
18 $129	19 $141	20 $146	21 $138	22 $141	23 $138	24 $146
25 $110	26 $121	27 $130	28 $135	29 $134	30 $120	31 $120

Comfort Inn North-Polaris

Prices for Comfort Inn North-Polaris

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About this property

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Room options

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Guest reviews of Comfort Inn North-Polaris

Who stays here?

What guests think

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