Comfort Suites Knoxville East

Couch was broken like a large person had set in the middle of it and broke it. Didn’t feel as clean as last time. TV didn’t work several outlets weren’t working. Toilet paper dispenser was missing. Front desk clerk was super friendly and very helpful. Well lit parking lot and hallways. Felt very safe and conveniently located to other dining options and to our daughter’s school.

The staff has been great, very nice and friendly, both evening and morning staff. The hotel, however, could use an update and some maintenance. We needed to use the pull out couch, ended up it was broken- barely usable, but we did anyway. Bathroom didnt have a shower curtain- which i got from the desk put up myself and it was full of hair. Tub didnt drain well at all. Pool was in a weird location -and small- kids were in briefly before we were told they were too loud, but it was located literally across the hall from other guest rooms- I wouldn’t like my room in that spot either. Overall the hotel in general just felt kind of dirty. We stayed one night to get us from one place to another so it worked ok- but I wouldnt want to stay longer than that for the money we paid.

Fast check in, safe location, spacious room . Only downside was the tv did not work in our room and ice machine on second floor was broken.

The hotel is being remodeled. Room was clean. The coke machine wouldn't take coins so lost 75cents. Called but the hotel doesn't own the machines so have to call the machine company to let them know. toilet was more for a child than an adult. Set low to floor. Pool water was cold. The pool slants from 3 ft to 5 ft so made it hard to do exercises in pool. Beds were high for a short person to get into. Need more hand rails in shower for safety

Very nice & clean. The indoor pool was nice & warm! We would stay here again!

Rooms are aged. Also elevators in hallways were pretty dirty. Our room was fine but again aged.

I was unable to reside here due to the elevator being unavailable. I was not able to carry my necessary luggage / equipment up the stairs so I needed to change locations. It was just an inconvenience more than a bad review on the property . First world problems

Great little hotel, No frills. Small pool. Basic breakfast. Exactly what we wanted.

Started ok with friendly staff at check in, but not great after. For some reason the elevator had a perpetual wet sign. Halls look like they've been flooded with dirty carpets. Bathroom had some mold in the corners of the tub. The bed was displaced and my son cut his leg on a metal piece that was sticking out and covered by the bed skirt. Breakfast was usual.

Condition of the property was very poor. TV didn’t work, ice machine had no ice,

Hotel smelled moldy. Clearly there had been water damage. Hotel room was in poor condition.

Property was clean, but during our 2 night Stay our Room was NOT Serviced and room phone to Desk did Not Work.

Hall ways with dirty linens. Dirty room. Towels with makeup stains

This was a fine hotel for a quick, overnight stay. It was late and raining and I didn't want to drive in the conditions. Had we been staying longer I would have seeked another place to stay. The hotel is clearly undergoing some upgrades and maybe next year I'd revisit, but the rooms were a little damp. Some of the towels were wet, not sure that had been switched out from the previous guests. The carpet felt slightly wet, as did the bed closest to the air conditioner. I think the room just has poor ventilation. Some water damage around the vent in bathroom. One of the bed skirts had mildew, which we brought up to the desk clerk at check out. Beds were comfy though and staff were very friendly. Breakfast buffet was fine. Overall for a quick stay it was fine, but would not stay for longer trip.

We stayed 3 nights and housekeeping never cleaned our room. We did get a linen change when it was brought to their attention

The room was dirty. There was a syrupy liquid on the tophandle of the refrigerator. The bathroom was dirty. There was absolutely nothing about this room or hotel which warranted $650 for 2 nights. This was your standard, run of the mill low end hotel.

We read reviews so thought it was decent. It was not. There was pee and gross stuff around the toilet and smelled like pee badly. There was multiple areas that had caked up dirt and stuff. The bed was hard, the sheets not soft and had nobs. Carpet not clean. The couch legs were tipped out and literally not safe, old dirty thin couch. Yuck. Please dont stay here.

Very friendly staff at check in and check out. Bathroom counter had not been wiped since previous guest. It had leftover hair from beard shavings. Noticed it late at night, so we cleaned the counter ourselves and told desk next morning. They said they'd make note, but offered no compensation.

Room was very clean and everything needed was available, staff very accommodating. Enjoyed the variety of breakfast choices, excellent tea and coffee bar. Staff was quick to refill items as they needed.

Yes spotless

The people at check in were nice. The rooms are spacious and clean. The breastfast was good too. Satisfied with this stay.

Mattress was horrible, sink in the bathroom dripped constantly. Our room was next to the ice machine so it woke us up several times during the night when people were getting ice.

The hotel personnel were friendly and polite. The hotel was very nice. However, those beds/mattresses were horrible. They were so freaking hard that I couldn’t fully enjoy my trip. I have never slept on a more uncomfortable mattress before in my life. Everything else was great!!

Our sofa bed was completely broken in our first room. Bars broken off and springs coming out into the floor. He was very kind and moved us to a second room and that sofa bed was better. It’s an ok place for just going and sleeping and moving on the next day.

The tv in our room would not work even after calling and asking for help. Our toilet seat, shower and one of the beds were broke . The room was quite dirty. Very unhappy. My whole family was up by 6 am and left at 6:30.

It was an average hotel as expected. Carpet in room was very dirty, i put a pair of socks on because i am not a big fan of hotel carpet anyway and they looked like i had been walking outside in them all day. The air conditioner did not work correctly and the room stayed very warm. Other than that everything was ok. Basically we were there to sleep and leave

Our TV wouldn't work so, we were upgraded to a 2 room suite that had a tv in each roim.

Check in was easy and fast. The rooms were a bit dilapidated- old curtains, closet door that wouldn’t stay closed, but the beds were comfortable and the water pressure in the shower was great.

Almost everything about the hotel except the bed was satisfactory. Good service, decent breakfast, pool, things were clean. But the whole point of getting a hotel was needing a place to sleep--so if it fails here, how can I give a good rating? The mattress was impossibly hard. I never leave hotel reviews but I was lying in bed (ON bed would be a better way to put it...it felt like lying on a board) unable to sleep composing this review. I slept terribly and woke up sore all over. I'm not normally that picky about mattresses but these were just awful. Also the shower handle didn't work properly--it was loose, which meant either you had to keep the water colder than comfortable, or you had to run the risk of the handle falling down mid-shower and turning the water way too hot.

Our room was clean but we only had one light in the bathroom and it was super dark. No mirrors anywhere in the room other than the bathroom so getting ready wasn’t easy.

Was easy check in after hours, and I felt safe especially with my family in tow. The room was clean and had everything we needed, however the next room over was throwing a party and we only got a few hours sleep after a 12 hour day on the road. We notified the front desk but felt a lack of urgency as the noise persisted past 2a. Breakfast had plenty of options and staff was friendly. Bed was incredibly firm.

This has been one of my favorite places to stay during our vacation. The guys at check in were super nice. Gave us maps and suggestions of places to see. They even offered to have the kids down and they would teach them chess! Breakfast was wonderfully set up. I would def stay there again!

We stay at Comfort Suites because of the space for our large family but this one disappointed. From first calling the front desk to make the reservation the clerk wouldn't match the hotels.com price sending us back to the website to book 3 rooms for our family! Upon arriving the "Clerk is away from the front desk" sign was up which was often the case that evening. I say that because we had to go back often. To ask for more pool towels and were told there weren't any and when pressed he did provide the only clean towels which were actually floor mats! At first the TVs in multiple rooms did not work, but then we switched the HDMI port which at least gave us a picture, but still glitchey. Another guest was waiting at the front desk later that evening saying her TV didn't work and I suggested our "fix". The main lobby drinking fountain didn't work and public use men's bathroom off the lobby had a door that needed to be slammed to shut and yanked to open because it wasn't aligned correctly. Breakfast and desk staff the following morning were pleasant which was a nice change. There are multiple Comfort Suites in the area and hopefully the others are in better condition and better staffed.

Unfortunately we were in town for a funeral. We came from GA and SC. We needed a hotel quickly and we did not know there was a big Tennessee football game. We were so happy that the Comfort Suites were able to accommodate us with three suites at a reasonable rate. The suites were clean, and the breakfast was great. HATS OFF TO DANIELLE at the front desk. She showed so much grace, empathy, and compassion towards our family. I definitely recommend this hotel. I hope the General Manager knows how wonderful his staff is. Lastly, the ladies that were preparing the breakfast food were just as kind. Even the housekeeping staff asked if we needed any additional towels, etc. Thank you Comfort Suites.

Night managers was very helpful and understanding as we arrived around 1am.

Check in was fast and friendly. Rooms were very nice. Breakfast had a great variety for all of us. We had 3 rooms and there was 10 in our party.

Staff was great Danielle was wonderful very helpful very nice. When out of her way to many sure everything was good for us. My wife had got out of hospital and she made sure our room was ready when I got wife for hospital so my wife could rest. Danielle is a wonderful person and so was the rest of staff. Breakfast was good.

Paul and Jordan at the front desk were wonderful. We had 7 rooms and a large group and they accommodated us perfectly.

Excellent Location! Staff was Amazing! Very clean and the Breakfast was enjoyed!! Would definitely go back!

The staff was extremely kind. The breakfast was very good with a variety of offerings.

Very quiet, easy access to the hwy, very affordable price compare to the ones at Pigeon forge in this time.

Just far enough from Downtown to make traveling to and from easy and convenient. Room was spacious and very clean. Interstate noise was minimal and not distracting. Great little taqueria next door and multiple dining options very close. Staff was friendly and helpful! Would definitely stay again and again!

Several choices to eat. Great location

Convenient to Interstate. Back of hotel quietest rooms

Originally thought it was out of the way but it ended up being a perfect location with some dining options and easy access to I40

Easy to get to. Quite, friendly staff.

close to Gatlinburg and Pigeon Forge.

Place is in the best spot to go to knoxville, the smokies. North to Bristol.

I had a nice quiet room. The staff was helpful. Good mexican restaurants on the lot. It was not fancy but it was good.

Very clean restaurants walking distance

Breakfast was terrible. Biscuits hard , sausage patties were light colored and sitting in about an inch of water. Two girls replenishing coffee and stuff but not wiping or cleaning anything. Nasty

One of the best hotels we ever stayed in. Contractors were up grading the exterior by painting the building. Front desk personnel were fabulous. Room was top of the line with what appears a complete upgrade of everything in the room. Breakfast was great with multiple choices.

The room was clean, but the bed was not really comfortable. The king size bed had 5 very small pillows. Breakfast was decent but all of the fresh bread selections were stale and stiff.

I recently stayed at this hotel and was disappointed with a few aspects of my experience. The breakfast quality was below expectations; the food didn’t seem fresh, and options were limited. Additionally, I noticed dead bugs on the ceiling, which made the environment feel less than clean. For the price, I expected a higher standard of cleanliness and quality. Unfortunately, I wouldn’t recommend this location based on my experience.” Let me know if you’d like any adjustments.

From the moment I arrived I was greated ad checked in promptly. The room was clean and comfortable. Breakfast was great and plenty even though it was getting to the end. Check out was quick and smooth

Great little hotel, No frills. Small pool. Basic breakfast. Exactly what we wanted.

Great stay, staff friendly, great breakfast, slept well. Will stay again

Room was very clean and everything needed was available, staff very accommodating. Enjoyed the variety of breakfast choices, excellent tea and coffee bar. Staff was quick to refill items as they needed.

Check in was fast and friendly. Rooms were very nice. Breakfast had a great variety for all of us. We had 3 rooms and there was 10 in our party.

I stayed here with my wife and two young kids for 3 nights. Right off the interstate but no noticeable noise while in the room. Got plenty of options for food nearby and a Food City real close as well. Our room was clean and comfortable, plenty of space for us to set up a pack and play for our daughter. Shower head was a little low, I’m 5’9” and it was right about eye level, so that’s the only real gripe I have about the room. Parking is a little tight, but if need be just use the BW lot. The breakfast is very good with multiple options, and a 4 hour window means you can get seconds. Short drive to the Knoxville Zoo, and the UT campus. I’d rebook if I ever need to be in Knoxville again.