Regency Inn & Suites New London, Mystic
US$92
/ night
Avg. for September
Select dates to see prices and availability
US$92
/ night
Avg. for September
Monthly average prices
Nightly prices at Regency Inn & Suites New London, Mystic average US$70 in the cheapest month (November) and US$104 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$74 |
| February | US$76 |
| March | US$80 |
| April | US$84 |
| May | US$87 |
| June | US$91 |
| July | US$104 |
| August | US$102 |
| September | US$92 |
| October | US$84 |
| November | US$70 |
| December | US$70 |
J
F
M
A
M
J
J
A
Sept · US$92
S
O
N
D
Most expensive: July (~US$104)
Cheapest: November (~US$70)
About this property
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Business amenities
Featured amenities include complimentary wired internet access, a computer station, and express check-out. Planning an event in New London? This hotel has 2702 square feet (251 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 136 guestrooms featuring microwaves and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Location
When you stay at Regency Inn & Suites New London, Mystic in New London, you'll be in the historical district, within a 15-minute drive of Naval Submarine Base New London and Mystic Aquarium and Institute for Exploration. This family-friendly hotel is 12.2 mi (19.7 km) from Mohegan Sun Casino and 12.4 mi (19.9 km) from Mohegan Sun Arena.
What's nearby
United States Coast Guard Academy(0.8 Miles)
Connecticut College(1.2 Miles)
Old Town Mill(1.4 Miles)
Connecticut College Arboretum(1.4 Miles)
Garde Arts Center(1.8 Miles)
Crystal Mall(1.9 Miles)
New London Ferry Dock(2.1 Miles)
Custom House Maritime Museum(2.2 Miles)
VA Clinic New London(2.5 Miles)
Fort Griswold Battlefield State Park(2.8 Miles)
Fort Trumbull State Park(2.8 Miles)
Lawrence + Memorial Hospital(3.1 Miles)
Green Harbor Beach(3.3 Miles)
Mitchell College(3.3 Miles)
Monte Cristo Cottage(3.4 Miles)
New London, CT (GON-Groton - New London)(6.7 Miles)
Fishers Island, NY (FID-Elizabeth Field)(10.1 Miles)
Westerly, RI (WST-Westerly State)(18.8 Miles)
Montauk, NY (MTP)(63.7 Miles)
East Hampton, NY (HTO)(42.7 Miles)
Casino
Laundry service
Multilingual staff
Safe-deposit box
Meeting rooms
Garden
Location
269 North Frontage Road, New London, Connecticut, United States of America
United States Coast Guard Academy (0.8 Miles)
Connecticut College (1.2 Miles)
Old Town Mill (1.4 Miles)
Connecticut College Arboretum (1.4 Miles)
Garde Arts Center (1.8 Miles)
Crystal Mall (1.9 Miles)
Room options
1
Executive Double Room, 2 Twin Beds, City View
Room details
2 Single Beds
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Superior Double Room, 2 Twin Beds, City View
Room details
2 Single Beds
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Superior Double Room, 2 Twin Beds, Kitchen, City View
Room details
2 Single Beds
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Executive Single Room, 1 King Bed, City View
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Superior Single Room, 1 King Bed, City View
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Superior Single Room, 1 King Bed, Accessible, City View
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Superior Single Room, 1 King Bed, Kitchen, City View
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews
7.2
Good
Based on 1,004 verified reviews
Who stays here?
Business
6%
Couple
34%
Family
36%
Group
12%
Solo
9%
What guests think
AI-generated summary based on recent guest reviews
Travellers describe REGENCY Inn & SUITES NEW LONDON MYSTIC as an older, budget‑friendly stop with easy access to highways and shops, but recurring upkeep issues and strong smoke or mildew odors that affect comfort and create a less polished experience.
Read moreWas this helpful?
What guests think
Travellers describe REGENCY Inn & SUITES NEW LONDON MYSTIC as an older, budget‑friendly stop with easy access to highways and shops, but recurring upkeep issues and strong smoke or mildew odors that affect comfort and create a less polished experience.
The indoor pool is frequently cold or cloudy, and the former hot tub is closed or filled in. Rooms are often dated or outfitted with full‑size kitchen appliances; multiple reviews note nonworking AC or TVs, small pillows, and noise from corridors. Service ranges from friendly to unhelpful, with reports of check‑in errors, overbooking, language barriers, and breakfast that runs low. Expect a basic, no‑frills stay where location and price outweigh polish.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Indoor pool is commonly reported as unheated or cloudy, and the hot tub is closed/removed. Several amenities are out of order or limited, including ice machines, laundry, gym, and side door locks; bar/lounge hours appear inconsistent.
Related guest reviews
8
Marcel
9 Jul 2023
·
Stayed 1 night
Hotel is okay, property really lacks in upkeep. Lot of loose or missing tiles in pool area.
Hotel is okay, property really lacks in upkeep. Lot of loose or missing tiles in pool area.
4
Tink
30 Sept 2024
·
Stayed 1 night
This was awful! 1st room tv not working, pool machine noise. 2nd romm was occupied already. 3 rd room smelled of mens cheap aftershave. Had to wait an hour for the pool due to adding chemicals (4pm pool opens at 8 am). Indoor pool cold as the ocean. Fans running due to chlorine smell. This was the purpose of the booking to swim and relax. This down right terrible.,if husband didnt talk me down i would have made a sceen. I should get a full refund!
This was awful! 1st room tv not working, pool machine noise. 2nd romm was occupied already. 3 rd room smelled of mens cheap aftershave. Had to wait an hour for the pool due to adding chemicals (4pm pool opens at 8 am). Indoor pool cold as the ocean. Fans running due to chlorine smell. This was the purpose of the booking to swim and relax. This down right terrible.,if husband didnt talk me down i would have made a sceen. I should get a full refund!
6
Natasha
8 Apr 2023
·
Stayed 1 night
Its fine for an overnight stay. Room seems nice and clean. The oool is not warm at all and there is no "spa" even though there are signs for one. The lounge doesnt have many options. Breakfast is included with the room but i havent tried that yet. It has been a fine stay for the cheap price.
Its fine for an overnight stay. Room seems nice and clean. The oool is not warm at all and there is no "spa" even though there are signs for one. The lounge doesnt have many options. Breakfast is included with the room but i havent tried that yet. It has been a fine stay for the cheap price.
8
I
2 Sept 2024
·
Stayed 7 nights
LOCATION: The Clarion Inn is conveniently located near a ShopRite and a Staples, and two other hotels. It is also near New London Train Station & Ferry terminal. EXTERIOR: The exterior doors and painting could be much-improved. The doors are sometimes showing wear-and-tear of door latches, and do not have "Accessibility Buttons" which would help make accessing the doors easier for the elderly or those with "assistive transport devices" (wheelchairs & 2 wheeled electric scooters & bicycles). The parking lot could also be improved, by removing cracks in asphalt where grass grows through. INTERIORS & ROOMS: Aside from the broken guest laundry in the 600 wing, the interior hallways seem well-maintained. There was a leak of some sort near the ice machine by room 313, that seemed to leak into the carpet of the interior, which needs repair. Room I was in, was spacious, had infrared stove and a high-powered microwave (1580 Watt), and full-sized refrigerator-&-freezer, hair dryer and digital air conditioner, with "Dry" setting. SERVICE: There were service problems, encountered with many staff, except for one, who seemed to be of northern European descent. Politeness of front desk staff needs some improvement, and food services (who seemed mostly hispanic) did not seem knowledgeable about breakfast area resupply. English was a second language for many hotel staff, in August 2024, so be prepared to communicate in English, with hand gestures, to get your meaning across.
LOCATION: The Clarion Inn is conveniently located near a ShopRite and a Staples, and two other hotels. It is also near New London Train Station & Ferry terminal. EXTERIOR: The exterior doors and painting could be much-improved. The doors are sometimes showing wear-and-tear of door latches, and do not have "Accessibility Buttons" which would help make accessing the doors easier for the elderly or those with "assistive transport devices" (wheelchairs & 2 wheeled electric scooters & bicycles). The parking lot could also be improved, by removing cracks in asphalt where grass grows through. INTERIORS & ROOMS: Aside from the broken guest laundry in the 600 wing, the interior hallways seem well-maintained. There was a leak of some sort near the ice machine by room 313, that seemed to leak into the carpet of the interior, which needs repair. Room I was in, was spacious, had infrared stove and a high-powered microwave (1580 Watt), and full-sized refrigerator-&-freezer, hair dryer and digital air conditioner, with "Dry" setting. SERVICE: There were service problems, encountered with many staff, except for one, who seemed to be of northern European descent. Politeness of front desk staff needs some improvement, and food services (who seemed mostly hispanic) did not seem knowledgeable about breakfast area resupply. English was a second language for many hotel staff, in August 2024, so be prepared to communicate in English, with hand gestures, to get your meaning across.
4
Kaili
19 Aug 2024
·
Stayed 1 night
The room itself was average and clean; however, the property was a bit of a mess. The lawn was overgrown, there was trash all through the grass, there was only one ice machine on the opposite end of the property, the lights in the pool would not turn on, the hallway lights were dim if working at all. The building was in the midst of being painted so there was paper/trash around the building, and the building was not secure (no key access at side doors). There was also no elevator, and laundry was not in service. The breakfast was average and the staff was polite, but the overall stay was disappointing.
The room itself was average and clean; however, the property was a bit of a mess. The lawn was overgrown, there was trash all through the grass, there was only one ice machine on the opposite end of the property, the lights in the pool would not turn on, the hallway lights were dim if working at all. The building was in the midst of being painted so there was paper/trash around the building, and the building was not secure (no key access at side doors). There was also no elevator, and laundry was not in service. The breakfast was average and the staff was polite, but the overall stay was disappointing.
8
I
2 Sept 2024
·
Stayed 3 nights
LOCATION: The Clarion Inn is near a shopping center called the New London Mall, which has an urgent care clinic, a ShopRite grocery store, and a Guitar Center. It is also near a Staples, where one can do Amazon returns. The New London Train Station & Ferry station are also nearby, and Amtrak and CT Rail trains pick-up and drop-off at the train station. EXTERIOR: The parking lot could be improved, as there are a lot of cracks with grass growing through them. There are 2 entrances: one from N Frontage Road, and one on Bayonet Street. Doors into the building have some damaged locks, and can be improved by adding "Assistive Transport" buttons for wheelchair and electric bike-or-scooter access. The exterior of the buildings need to be better painted, especially on the North Frontage Road side. INTERIOR: The Clarion Inn is 3 wings, connected by the lobby and dining area. The 3 wings are not all at the same elevation, and there are no elevators, so if you have an assistive transport device (electric scooter or wheelchair), it is better to request a room in the 300 wing, which is on the ground floor, because that wing connects to the front desk and breakfast area by an interior ramp. The 100 wing is also possible, if you can make it up 3-or-4 steps. - It would be helpful if the front desk had a ramp it could place along those steps to the 100 wing. In August 2024, there was a pool, but no lifeguard, and a non-functioning laundry. Service personnel were poorly trained except 1
LOCATION: The Clarion Inn is near a shopping center called the New London Mall, which has an urgent care clinic, a ShopRite grocery store, and a Guitar Center. It is also near a Staples, where one can do Amazon returns. The New London Train Station & Ferry station are also nearby, and Amtrak and CT Rail trains pick-up and drop-off at the train station. EXTERIOR: The parking lot could be improved, as there are a lot of cracks with grass growing through them. There are 2 entrances: one from N Frontage Road, and one on Bayonet Street. Doors into the building have some damaged locks, and can be improved by adding "Assistive Transport" buttons for wheelchair and electric bike-or-scooter access. The exterior of the buildings need to be better painted, especially on the North Frontage Road side. INTERIOR: The Clarion Inn is 3 wings, connected by the lobby and dining area. The 3 wings are not all at the same elevation, and there are no elevators, so if you have an assistive transport device (electric scooter or wheelchair), it is better to request a room in the 300 wing, which is on the ground floor, because that wing connects to the front desk and breakfast area by an interior ramp. The 100 wing is also possible, if you can make it up 3-or-4 steps. - It would be helpful if the front desk had a ramp it could place along those steps to the 100 wing. In August 2024, there was a pool, but no lifeguard, and a non-functioning laundry. Service personnel were poorly trained except 1
8
Dorothy
20 Oct 2024
·
Stayed 3 nights
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
6
Catherine
15 Apr 2023
·
Stayed 2 nights
Hotel is a large complex but lobby and dining room quite nice. Pool area was super cold as was the water so that was disappointing.
Hotel is a large complex but lobby and dining room quite nice. Pool area was super cold as was the water so that was disappointing.
6
Jeffrey
7 Oct 2024
·
Stayed 1 night
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
6
Ioana
22 Feb 2024
·
The room and the hotel kept clean. The bad thing was that the swimming pool was very cold as well as the room itself. Hallways also cold. No way you can use the pool in winter. Better of they would just close during off season.
The room and the hotel kept clean. The bad thing was that the swimming pool was very cold as well as the room itself. Hallways also cold. No way you can use the pool in winter. Better of they would just close during off season.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many mention strong smoke or mildew odors, damp carpets, stains, and pests (roaches/bedbugs). A few guests reported acceptably clean rooms.
Related guest reviews
2
MaryBeth
25 Aug 2024
·
Stayed 1 night
The room was filthy. It smelled like urine and there were ants crawling around the bathroom. The walls were grimy. When the air conditioner did trigger on...which was rare...it rattled so loudly it woke us up.The fridge was ancient and rusty. The mattresses both sagged. The tv was tiny. The hallways were dark and dingy and hadnt been vacuumed in a long time. Cracked cement and walkways from parking lot to entrance. No automatic doors so difficult to maneuver suitcase and opening the door. We checked in around 11 pm and it took the guy forever to find us an accessible room like we had reserved and paid for. There is no elevator. Filthy disgusting hotel and i couldnt leave fast enough this morning.
The room was filthy. It smelled like urine and there were ants crawling around the bathroom. The walls were grimy. When the air conditioner did trigger on...which was rare...it rattled so loudly it woke us up.The fridge was ancient and rusty. The mattresses both sagged. The tv was tiny. The hallways were dark and dingy and hadnt been vacuumed in a long time. Cracked cement and walkways from parking lot to entrance. No automatic doors so difficult to maneuver suitcase and opening the door. We checked in around 11 pm and it took the guy forever to find us an accessible room like we had reserved and paid for. There is no elevator. Filthy disgusting hotel and i couldnt leave fast enough this morning.
2
LISA
26 Aug 2024
·
Stayed 2 nights
Dirty bathroom. Property dirty looking! Needle caps on ground. A.C leaking on our rug ! Soaked 2ft around unit!! No repair man abailable. No A.C in the other room I rented. Night work on property men in our windows at 1030pm. Staff said no repair man on property he was at a wedding! I am so disappointed! Looking for some reambursment
Dirty bathroom. Property dirty looking! Needle caps on ground. A.C leaking on our rug ! Soaked 2ft around unit!! No repair man abailable. No A.C in the other room I rented. Night work on property men in our windows at 1030pm. Staff said no repair man on property he was at a wedding! I am so disappointed! Looking for some reambursment
2
Natalie
30 Apr 2024
·
Stayed 1 night
I am a pretty low key person, however this hotel was terrible. Smelly, dirty, the pool was absolutely disgusting. It was a waste of money. Our family doesn’t have a lot to spend on extras and this was a truly horrible place to stay.
I am a pretty low key person, however this hotel was terrible. Smelly, dirty, the pool was absolutely disgusting. It was a waste of money. Our family doesn’t have a lot to spend on extras and this was a truly horrible place to stay.
2
Lisa
27 Jun 2023
·
Stayed 4 nights
The room was filthy. It smelled like cigarettes. The carpet was wet and grimy. The shower head was not attached to the wall, toilet.dingy and brown, sink had no stopper. Arrived late after midnight and had no place to go. Stayed until8 am and checked out. Have been trying to get tegund for the other 3 nights.
The room was filthy. It smelled like cigarettes. The carpet was wet and grimy. The shower head was not attached to the wall, toilet.dingy and brown, sink had no stopper. Arrived late after midnight and had no place to go. Stayed until8 am and checked out. Have been trying to get tegund for the other 3 nights.
6
Janet
18 May 2024
·
Stayed 2 nights
The staff were friendly. The room was clean. Easy check-in. It was quiet. Everything i needed was close by. Not the best area though and it needs some updating.
The staff were friendly. The room was clean. Easy check-in. It was quiet. Everything i needed was close by. Not the best area though and it needs some updating.
2
Michael
4 Dec 2023
·
My back is covered in bedbug bites. The hotel is old and dirty
My back is covered in bedbug bites. The hotel is old and dirty
10
Ken
13 Jun 2024
·
Stayed 1 night
the room was clean, beds comfortable. the continental breakfast was an added treat.
the room was clean, beds comfortable. the continental breakfast was an added treat.
6
Gary
3 Sept 2024
·
Stayed 2 nights
Although the property was in rough shape, the room was clean. Did not ask for a efficiency unit (which they squeezed into a regular room), with full size fridge, stove, etc. Pillows were half size square pillows, which I have never seen in a hotel, and only 4 (equivalent of 2 standard). When we ask for additional, they said housekeeping was closed. Next day when we ask for additional, we were told yes, they never arrived. Very unprofessional staff and VERY CASUAL appearance. Over-all, price probably fit the venue. I worked in this hotel 40 years ago, it has gone WAAAAYYYY down hill.
Although the property was in rough shape, the room was clean. Did not ask for a efficiency unit (which they squeezed into a regular room), with full size fridge, stove, etc. Pillows were half size square pillows, which I have never seen in a hotel, and only 4 (equivalent of 2 standard). When we ask for additional, they said housekeeping was closed. Next day when we ask for additional, we were told yes, they never arrived. Very unprofessional staff and VERY CASUAL appearance. Over-all, price probably fit the venue. I worked in this hotel 40 years ago, it has gone WAAAAYYYY down hill.
4
Sam
18 Feb 2024
·
Stayed 2 nights
We found roaches in our room and when we told the front desk they were rude and rolled their eyes at us. I also watched the housekeeping staff not remove the sheets and just remake the bed with the same sheets that’s were slept on the night before.
We found roaches in our room and when we told the front desk they were rude and rolled their eyes at us. I also watched the housekeeping staff not remove the sheets and just remake the bed with the same sheets that’s were slept on the night before.
2
Christopher
22 Sept 2024
·
Stayed 1 night
The entire property smelled of old cigarettes, the bathroom was gross, the toilet did not work and th room had no refrigerator. It had a stove, but no fridge. Horrible experience.
The entire property smelled of old cigarettes, the bathroom was gross, the toilet did not work and th room had no refrigerator. It had a stove, but no fridge. Horrible experience.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms feel dated, and many are configured with full‑size kitchen appliances that can crowd the space. Common complaints include weak or noisy AC, nonworking TVs, small lumpy pillows, and hallway noise; some guests found rooms spacious or comfortable.
Related guest reviews
6
Kara
7 Aug 2023
·
Stayed 1 night
There’s no elevator so you need to walk upstairs with your luggage etc. was charged a $100 security deposit I was not aware of. Only one vending machine ( on the first floor) which didn’t even work. Beds were small and uncomfortable. Pillows were small and really poor quality. Refrigerator made terrible rattling noise the entire time.
There’s no elevator so you need to walk upstairs with your luggage etc. was charged a $100 security deposit I was not aware of. Only one vending machine ( on the first floor) which didn’t even work. Beds were small and uncomfortable. Pillows were small and really poor quality. Refrigerator made terrible rattling noise the entire time.
8
Michel
5 Apr 2024
·
Stayed 1 night
The room was clean and comfortable. The bed wasn’t so comfortable. Included breakfast was … well, guess it staved off starvation.
The room was clean and comfortable. The bed wasn’t so comfortable. Included breakfast was … well, guess it staved off starvation.
6
Sarah
24 Feb 2023
·
Stayed 1 night
The hotel itself is obviously very old and outdated. It is in need of a major face-lift. The room was clean enough but very small. The security side doors did not lock so anyone could get in.
The hotel itself is obviously very old and outdated. It is in need of a major face-lift. The room was clean enough but very small. The security side doors did not lock so anyone could get in.
6
Theresa
2 Jul 2023
·
Stayed 2 nights
This hotel was horrible. Old, dingy carpeting. Dark hallways and walls badly in need of paint. The room was big enough, and the beds were clean and comfortable. But the furniture was stained. Air conditioner barely worked. I didn't venture to the pool for fear of what that would be like. Location was good, breakfast was nasty. Very disappointed as I have stayed in other Clarions that I liked very much.
This hotel was horrible. Old, dingy carpeting. Dark hallways and walls badly in need of paint. The room was big enough, and the beds were clean and comfortable. But the furniture was stained. Air conditioner barely worked. I didn't venture to the pool for fear of what that would be like. Location was good, breakfast was nasty. Very disappointed as I have stayed in other Clarions that I liked very much.
4
Ron
5 Jul 2023
·
Stayed 2 nights
Upon entering the room was a distinct smell of smoke, as if the room was for smoking travelers. We confirmed a non-smoking room. The entry light in the room did not work. The toilet in the bathroom was designed for children and not adults. The television has a distinct line running through the screen. And there was no coffee pot. Now I am being charged an extra $100 for unknown reasons.
Upon entering the room was a distinct smell of smoke, as if the room was for smoking travelers. We confirmed a non-smoking room. The entry light in the room did not work. The toilet in the bathroom was designed for children and not adults. The television has a distinct line running through the screen. And there was no coffee pot. Now I am being charged an extra $100 for unknown reasons.
6
Mihai
8 Oct 2023
·
Stayed 2 nights
The hotel needs a general upgrade/renovations. It feels old.
The hotel needs a general upgrade/renovations. It feels old.
6
Lynda
10 Oct 2024
·
Stayed 1 night
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
2
Mark
6 May 2024
·
Stayed 1 night
This run down motel in was not great. It looks like it hasn't been updated or repaired in decades. The only saving grace is that it looks like they do care about the health of their guests, the sheets where clean. While there were some bugs, nothing gross (a spider and some small flying insects that I checked were not mosquitos). The hotel has paper thin walls and we were treated to more than 30 minutes of someone in the room next to us trying to disgorge the contents of their stomach into what I hope was their toilet. In addition you could hear every conversation, every drunk person returning to their room, every door slam and every foot creak. At some point you start to ask if the goal of a hotel is a place to sleep, are you just better off having stayed in the car. Lastly, there were a lot of people just lurking outside the hotel. Some clearly were guests with dogs and such, but others seemed to have no good reason to be around. Next time if it is a choice to stay here, or in the car, I will choose the car. I didn't dare to try the breakfast.
This run down motel in was not great. It looks like it hasn't been updated or repaired in decades. The only saving grace is that it looks like they do care about the health of their guests, the sheets where clean. While there were some bugs, nothing gross (a spider and some small flying insects that I checked were not mosquitos). The hotel has paper thin walls and we were treated to more than 30 minutes of someone in the room next to us trying to disgorge the contents of their stomach into what I hope was their toilet. In addition you could hear every conversation, every drunk person returning to their room, every door slam and every foot creak. At some point you start to ask if the goal of a hotel is a place to sleep, are you just better off having stayed in the car. Lastly, there were a lot of people just lurking outside the hotel. Some clearly were guests with dogs and such, but others seemed to have no good reason to be around. Next time if it is a choice to stay here, or in the car, I will choose the car. I didn't dare to try the breakfast.
6
Angela
11 Aug 2024
·
Stayed 1 night
The outside and area of hotel was a bit worn down and strange people around but once you get into hotel it is fine and average overall. We were given an option to upgrade room to be on first floor since no elevator there - the “upgraded” room was a kitchenette too and had a strange smell and appliances were not that clean so we changed back to the other room which was fine and we were satisfied with it . Overall average hotel.
The outside and area of hotel was a bit worn down and strange people around but once you get into hotel it is fine and average overall. We were given an option to upgrade room to be on first floor since no elevator there - the “upgraded” room was a kitchenette too and had a strange smell and appliances were not that clean so we changed back to the other room which was fine and we were satisfied with it . Overall average hotel.
6
Gary
3 Sept 2024
·
Stayed 2 nights
Although the property was in rough shape, the room was clean. Did not ask for a efficiency unit (which they squeezed into a regular room), with full size fridge, stove, etc. Pillows were half size square pillows, which I have never seen in a hotel, and only 4 (equivalent of 2 standard). When we ask for additional, they said housekeeping was closed. Next day when we ask for additional, we were told yes, they never arrived. Very unprofessional staff and VERY CASUAL appearance. Over-all, price probably fit the venue. I worked in this hotel 40 years ago, it has gone WAAAAYYYY down hill.
Although the property was in rough shape, the room was clean. Did not ask for a efficiency unit (which they squeezed into a regular room), with full size fridge, stove, etc. Pillows were half size square pillows, which I have never seen in a hotel, and only 4 (equivalent of 2 standard). When we ask for additional, they said housekeeping was closed. Next day when we ask for additional, we were told yes, they never arrived. Very unprofessional staff and VERY CASUAL appearance. Over-all, price probably fit the venue. I worked in this hotel 40 years ago, it has gone WAAAAYYYY down hill.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is mixed: some note friendly staff, but many report rude or unresponsive front desk, language barriers, overbooking, and slow issue resolution. Check‑in problems and incorrect room assignments recur in reviews.
Related guest reviews
2
Jimmy
30 Aug 2023
·
Unprofessional, no order, lies after lies...When checking in, we were not let into the room untill 45min later because their system was down and key cards didnt work...after standing in the hall watching staff walk back and forth from our room to the front desk to get card after card and then finally opening the room with a hard key, we knew this was a mistake..no attempts to switch rooms, no apologys, promised reimbursement to us and others staying at the hotel for same or other issues which we never received..pool was horrible smelly and cloudy never went in..hotel was not cared for and it showed...staff barley spoke english, front desk person claimed to be a manager but couldnt help or approve anything.. Front desk just kept passing the complaints to the next person on duty and nothing ever got resolved..made complaints, even reached out to "corporate" which is like a third party company, no help...this place is a joke, smells, dirty, not up on maintenance even the parking lot didnt feel safe... Alot of questionable things going on and im sure a bunch of broken building codes...stay anywhere else, no worth the disrespectful treatment to a paying customer...
Unprofessional, no order, lies after lies...When checking in, we were not let into the room untill 45min later because their system was down and key cards didnt work...after standing in the hall watching staff walk back and forth from our room to the front desk to get card after card and then finally opening the room with a hard key, we knew this was a mistake..no attempts to switch rooms, no apologys, promised reimbursement to us and others staying at the hotel for same or other issues which we never received..pool was horrible smelly and cloudy never went in..hotel was not cared for and it showed...staff barley spoke english, front desk person claimed to be a manager but couldnt help or approve anything.. Front desk just kept passing the complaints to the next person on duty and nothing ever got resolved..made complaints, even reached out to "corporate" which is like a third party company, no help...this place is a joke, smells, dirty, not up on maintenance even the parking lot didnt feel safe... Alot of questionable things going on and im sure a bunch of broken building codes...stay anywhere else, no worth the disrespectful treatment to a paying customer...
6
Jason
5 Sept 2024
·
Stayed 1 night
Their ad says "pet friendly" but they don\'t accept cats and I already booked four days with them and I had to get canceled!
Their ad says "pet friendly" but they don\'t accept cats and I already booked four days with them and I had to get canceled!
8
Danny
4 Jul 2024
·
Stayed 3 nights
Front desk could be a bit more helpful and actually look like they can assist
Front desk could be a bit more helpful and actually look like they can assist
10
Roxanne
13 Feb 2023
·
Stayed 2 nights
The young lady who checked us in was great. Clean room. Nice beds. Would recommend this hotel.
The young lady who checked us in was great. Clean room. Nice beds. Would recommend this hotel.
2
Stella
15 Oct 2023
·
Stayed 1 night
Booked one night at the hotel. Received confirmation and credit card was charged. Arrived to check in and the front desk tells me they have no available rooms!!
Booked one night at the hotel. Received confirmation and credit card was charged. Arrived to check in and the front desk tells me they have no available rooms!!
10
Lloyd
18 Sept 2023
·
Stayed 1 night
The customer service was great and the room was nice and clean
The customer service was great and the room was nice and clean
2
Lydia
30 May 2024
·
Stayed 1 night
Desk clerk not friendly did not greet us. I could barely hear what she was saying to us. I had to ask her to repeat herself several times. Did not enjoy breakfast at all.
Desk clerk not friendly did not greet us. I could barely hear what she was saying to us. I had to ask her to repeat herself several times. Did not enjoy breakfast at all.
2
Kimberly
29 Sept 2024
·
Stayed 1 night
Well let’s see where to start. We arrived and the guy behind the desk tells us we can’t have the king bed that we reserved they gave it to somebody else because we showed up to late but we had called ahead of time and said we’d be later than our check in the lady said not a problem. Then he gives us a room with two of the most uncomfortable beds ever and my bed had a bug on the pillow. The room itself felt dirty. But back to the guy at the front he yelled at me like straight yelled at me and told us he doesn’t need our money we don’t have to stay there all because I had mentioned to my boyfriend about the reviews I had read once he said the things about the room to us. Then our key card didn’t work and he then had to switch us completely to a different room just because the key card didn’t work. The hotel smells like smoke terribly. And we were woken up to a man power washing right outside of our hotel room window it was loud AF. We want our money back that was absolutely disgusting all around including the staff.
Well let’s see where to start. We arrived and the guy behind the desk tells us we can’t have the king bed that we reserved they gave it to somebody else because we showed up to late but we had called ahead of time and said we’d be later than our check in the lady said not a problem. Then he gives us a room with two of the most uncomfortable beds ever and my bed had a bug on the pillow. The room itself felt dirty. But back to the guy at the front he yelled at me like straight yelled at me and told us he doesn’t need our money we don’t have to stay there all because I had mentioned to my boyfriend about the reviews I had read once he said the things about the room to us. Then our key card didn’t work and he then had to switch us completely to a different room just because the key card didn’t work. The hotel smells like smoke terribly. And we were woken up to a man power washing right outside of our hotel room window it was loud AF. We want our money back that was absolutely disgusting all around including the staff.
10
Donna M
1 Jan 2023
·
Stayed 1 night
The hotel had a very easy check in and check out process. It was close to great restaurants a nd the bed was very comfortable
The hotel had a very easy check in and check out process. It was close to great restaurants a nd the bed was very comfortable
2
Richard
23 Jun 2024
·
Stayed 3 nights
Horrible experience. I had multiple rooms booked and the property canceled some. Made it very hard for me to get them to fix it and get me the required number of rooms. They didn't have the the upgraded suite kitchen rooms available that I reserved. They do not offer the type of room i had reserved. BUT!!!!! WHEN I CHECKED PUT THEY STILL CHARGED ME FOR THE UPGRADED THEY DID NOT PROVIDE AND REFUSED TO ADJUST THE RATE. THEY CLAIMED THERE WASN'T AN AVAILABLE MANAGER TO FIX IT. Hotel is run down. Room and hallway carpets soaking wet. Made squishing sound when walked on. Rooms smelled like marijuana. Just a horrible experience from start to finish.
Horrible experience. I had multiple rooms booked and the property canceled some. Made it very hard for me to get them to fix it and get me the required number of rooms. They didn't have the the upgraded suite kitchen rooms available that I reserved. They do not offer the type of room i had reserved. BUT!!!!! WHEN I CHECKED PUT THEY STILL CHARGED ME FOR THE UPGRADED THEY DID NOT PROVIDE AND REFUSED TO ADJUST THE RATE. THEY CLAIMED THERE WASN'T AN AVAILABLE MANAGER TO FIX IT. Hotel is run down. Room and hallway carpets soaking wet. Made squishing sound when walked on. Rooms smelled like marijuana. Just a horrible experience from start to finish.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient to I‑95, shopping, and the New London train/ferry. Several guests felt the surrounding area looked run‑down or unsafe at night.
Related guest reviews
10
Carmen
2 Jun 2024
·
Stayed 1 night
Very nice, clean and comfortable in a convenient lovation.
Very nice, clean and comfortable in a convenient lovation.
8
I
2 Sept 2024
·
Stayed 7 nights
LOCATION: The Clarion Inn is conveniently located near a ShopRite and a Staples, and two other hotels. It is also near New London Train Station & Ferry terminal. EXTERIOR: The exterior doors and painting could be much-improved. The doors are sometimes showing wear-and-tear of door latches, and do not have "Accessibility Buttons" which would help make accessing the doors easier for the elderly or those with "assistive transport devices" (wheelchairs & 2 wheeled electric scooters & bicycles). The parking lot could also be improved, by removing cracks in asphalt where grass grows through. INTERIORS & ROOMS: Aside from the broken guest laundry in the 600 wing, the interior hallways seem well-maintained. There was a leak of some sort near the ice machine by room 313, that seemed to leak into the carpet of the interior, which needs repair. Room I was in, was spacious, had infrared stove and a high-powered microwave (1580 Watt), and full-sized refrigerator-&-freezer, hair dryer and digital air conditioner, with "Dry" setting. SERVICE: There were service problems, encountered with many staff, except for one, who seemed to be of northern European descent. Politeness of front desk staff needs some improvement, and food services (who seemed mostly hispanic) did not seem knowledgeable about breakfast area resupply. English was a second language for many hotel staff, in August 2024, so be prepared to communicate in English, with hand gestures, to get your meaning across.
LOCATION: The Clarion Inn is conveniently located near a ShopRite and a Staples, and two other hotels. It is also near New London Train Station & Ferry terminal. EXTERIOR: The exterior doors and painting could be much-improved. The doors are sometimes showing wear-and-tear of door latches, and do not have "Accessibility Buttons" which would help make accessing the doors easier for the elderly or those with "assistive transport devices" (wheelchairs & 2 wheeled electric scooters & bicycles). The parking lot could also be improved, by removing cracks in asphalt where grass grows through. INTERIORS & ROOMS: Aside from the broken guest laundry in the 600 wing, the interior hallways seem well-maintained. There was a leak of some sort near the ice machine by room 313, that seemed to leak into the carpet of the interior, which needs repair. Room I was in, was spacious, had infrared stove and a high-powered microwave (1580 Watt), and full-sized refrigerator-&-freezer, hair dryer and digital air conditioner, with "Dry" setting. SERVICE: There were service problems, encountered with many staff, except for one, who seemed to be of northern European descent. Politeness of front desk staff needs some improvement, and food services (who seemed mostly hispanic) did not seem knowledgeable about breakfast area resupply. English was a second language for many hotel staff, in August 2024, so be prepared to communicate in English, with hand gestures, to get your meaning across.
8
James
1 Jan 2023
·
Stayed 2 nights
Easy access to local attractions....easy to find. Quiet and relaxing
Easy access to local attractions....easy to find. Quiet and relaxing
8
I
2 Sept 2024
·
Stayed 3 nights
LOCATION: The Clarion Inn is near a shopping center called the New London Mall, which has an urgent care clinic, a ShopRite grocery store, and a Guitar Center. It is also near a Staples, where one can do Amazon returns. The New London Train Station & Ferry station are also nearby, and Amtrak and CT Rail trains pick-up and drop-off at the train station. EXTERIOR: The parking lot could be improved, as there are a lot of cracks with grass growing through them. There are 2 entrances: one from N Frontage Road, and one on Bayonet Street. Doors into the building have some damaged locks, and can be improved by adding "Assistive Transport" buttons for wheelchair and electric bike-or-scooter access. The exterior of the buildings need to be better painted, especially on the North Frontage Road side. INTERIOR: The Clarion Inn is 3 wings, connected by the lobby and dining area. The 3 wings are not all at the same elevation, and there are no elevators, so if you have an assistive transport device (electric scooter or wheelchair), it is better to request a room in the 300 wing, which is on the ground floor, because that wing connects to the front desk and breakfast area by an interior ramp. The 100 wing is also possible, if you can make it up 3-or-4 steps. - It would be helpful if the front desk had a ramp it could place along those steps to the 100 wing. In August 2024, there was a pool, but no lifeguard, and a non-functioning laundry. Service personnel were poorly trained except 1
LOCATION: The Clarion Inn is near a shopping center called the New London Mall, which has an urgent care clinic, a ShopRite grocery store, and a Guitar Center. It is also near a Staples, where one can do Amazon returns. The New London Train Station & Ferry station are also nearby, and Amtrak and CT Rail trains pick-up and drop-off at the train station. EXTERIOR: The parking lot could be improved, as there are a lot of cracks with grass growing through them. There are 2 entrances: one from N Frontage Road, and one on Bayonet Street. Doors into the building have some damaged locks, and can be improved by adding "Assistive Transport" buttons for wheelchair and electric bike-or-scooter access. The exterior of the buildings need to be better painted, especially on the North Frontage Road side. INTERIOR: The Clarion Inn is 3 wings, connected by the lobby and dining area. The 3 wings are not all at the same elevation, and there are no elevators, so if you have an assistive transport device (electric scooter or wheelchair), it is better to request a room in the 300 wing, which is on the ground floor, because that wing connects to the front desk and breakfast area by an interior ramp. The 100 wing is also possible, if you can make it up 3-or-4 steps. - It would be helpful if the front desk had a ramp it could place along those steps to the 100 wing. In August 2024, there was a pool, but no lifeguard, and a non-functioning laundry. Service personnel were poorly trained except 1
8
Amanda
18 Apr 2023
·
Stayed 1 night
For the price, if you are just passing through, this can't be beat.
For the price, if you are just passing through, this can't be beat.
4
Kathryn W
31 May 2024
·
Stayed 1 night
We chose this hotel because we needed a one night stay and it was very close to the Cross Sound Ferry. Upon arrival, we were given a room at the far end of the hotel that must have been used to house long stay guests—it had a full sized refrigerator, stove, and dishwasher, none of which were new nor particularly clean and took up 90% of the space in the room. The hallway and common areas were tired and needed painting. To be fair, once we complained about the room, we were moved to the opposite wing of the hotel to a room that had none of the full-sized appliances and was perfectly adequate. Why we were sent to the first room when we were booked for a single night is beyond me. It was very off-putting.
We chose this hotel because we needed a one night stay and it was very close to the Cross Sound Ferry. Upon arrival, we were given a room at the far end of the hotel that must have been used to house long stay guests—it had a full sized refrigerator, stove, and dishwasher, none of which were new nor particularly clean and took up 90% of the space in the room. The hallway and common areas were tired and needed painting. To be fair, once we complained about the room, we were moved to the opposite wing of the hotel to a room that had none of the full-sized appliances and was perfectly adequate. Why we were sent to the first room when we were booked for a single night is beyond me. It was very off-putting.
2
irise
8 Oct 2023
·
Stayed 1 night
We did not stay, it was in a terrible neighborhood very seedy people coming in to stay, did not feel safe, plus it looked so dark inside and dirty, I would like our money back which is why I use Expedia for a safe booking
We did not stay, it was in a terrible neighborhood very seedy people coming in to stay, did not feel safe, plus it looked so dark inside and dirty, I would like our money back which is why I use Expedia for a safe booking
6
Lynda
10 Oct 2024
·
Stayed 1 night
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
8
Susan
23 Jan 2023
·
Stayed 1 night
We stayed here because it was the cheapest place near Mohegan Sun. I was expecting it to be pretty run down based on the reviews, and it was actually very nice and comfortable
We stayed here because it was the cheapest place near Mohegan Sun. I was expecting it to be pretty run down based on the reviews, and it was actually very nice and comfortable
8
Glenn
21 Sept 2023
·
Stayed 1 night
Convenient location to where I was heading
Convenient location to where I was heading
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast quality is inconsistent, with items running low, broken machines, and occasional cold coffee; some guests found it adequate. The on‑site bar/restaurant exists but hours and offerings appear limited.
Related guest reviews
8
Christopher
8 Jul 2024
·
Stayed 1 night
This was a last minute booking for one night and was perfect for our needs. The area surrounding the hotel seemed a little dark but the hotel itself was quiet and although finishes were dated and need some updating everything was clean in the room. Breakfast was somewhat disappointing but again, given the price and last minute booking this was just what our family needed for a last minute decision to stay somewhere overnight.
This was a last minute booking for one night and was perfect for our needs. The area surrounding the hotel seemed a little dark but the hotel itself was quiet and although finishes were dated and need some updating everything was clean in the room. Breakfast was somewhat disappointing but again, given the price and last minute booking this was just what our family needed for a last minute decision to stay somewhere overnight.
4
Kaili
19 Aug 2024
·
Stayed 1 night
The room itself was average and clean; however, the property was a bit of a mess. The lawn was overgrown, there was trash all through the grass, there was only one ice machine on the opposite end of the property, the lights in the pool would not turn on, the hallway lights were dim if working at all. The building was in the midst of being painted so there was paper/trash around the building, and the building was not secure (no key access at side doors). There was also no elevator, and laundry was not in service. The breakfast was average and the staff was polite, but the overall stay was disappointing.
The room itself was average and clean; however, the property was a bit of a mess. The lawn was overgrown, there was trash all through the grass, there was only one ice machine on the opposite end of the property, the lights in the pool would not turn on, the hallway lights were dim if working at all. The building was in the midst of being painted so there was paper/trash around the building, and the building was not secure (no key access at side doors). There was also no elevator, and laundry was not in service. The breakfast was average and the staff was polite, but the overall stay was disappointing.
2
Lydia
30 May 2024
·
Stayed 1 night
Desk clerk not friendly did not greet us. I could barely hear what she was saying to us. I had to ask her to repeat herself several times. Did not enjoy breakfast at all.
Desk clerk not friendly did not greet us. I could barely hear what she was saying to us. I had to ask her to repeat herself several times. Did not enjoy breakfast at all.
8
Linda
1 Oct 2023
·
Stayed 5 nights
This hotel was very reasonably priced during the week. It is quite old, patches in the bathroom, blow dryer pulling away from the wall, etc. Our carpet was wet during our 5 day stay near the window/air conditioner unit. The front desk staff seemed to only have a rudimentary understanding of English. The buffet breakfast was good each morning and the room was large and nicely decorated. The bedside light elecric plug was not functioning, requiring us to change out the lamp which then meant we couldn't plug the switched out light in because there was a nail in the third hole in the socket. A bit frustrating, but it was a place to sleep at a very reasonable price.
This hotel was very reasonably priced during the week. It is quite old, patches in the bathroom, blow dryer pulling away from the wall, etc. Our carpet was wet during our 5 day stay near the window/air conditioner unit. The front desk staff seemed to only have a rudimentary understanding of English. The buffet breakfast was good each morning and the room was large and nicely decorated. The bedside light elecric plug was not functioning, requiring us to change out the lamp which then meant we couldn't plug the switched out light in because there was a nail in the third hole in the socket. A bit frustrating, but it was a place to sleep at a very reasonable price.
6
Jeffrey
7 Oct 2024
·
Stayed 1 night
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
4
Tenzin
29 Mar 2024
·
Stayed 1 night
Breakfast was bad, coffee is cold
Breakfast was bad, coffee is cold
6
Yamilet
25 Aug 2024
·
Stayed 2 nights
Stores and supermarkets close by makes it a convenient location. The property is runned down in the outside, and the room we got was nothing like the one in the picts, until I went to the counter and ask for the room I paid for. Buffet breakfast was the same everyday, and one of the days I stayed there was no breakfast at all.
Stores and supermarkets close by makes it a convenient location. The property is runned down in the outside, and the room we got was nothing like the one in the picts, until I went to the counter and ask for the room I paid for. Buffet breakfast was the same everyday, and one of the days I stayed there was no breakfast at all.
8
Robin
29 Jul 2024
·
Stayed 4 nights
The room was good enough, had full size stove, fridge, and even a dishwasher, but no dishes, pans, or even indication they were there, only that the room had microwave &mini fridge. Clean and comfortable. The property in general outside could really use an update, you really can't tell where the main entrance is as there are a number of other buildings there with eatery's that look to be closed and very rundown. Staff was friendly and helpful. Daily housekeeping available breakfast could be better with a few more options, but space is setup a little better than others.
The room was good enough, had full size stove, fridge, and even a dishwasher, but no dishes, pans, or even indication they were there, only that the room had microwave &mini fridge. Clean and comfortable. The property in general outside could really use an update, you really can't tell where the main entrance is as there are a number of other buildings there with eatery's that look to be closed and very rundown. Staff was friendly and helpful. Daily housekeeping available breakfast could be better with a few more options, but space is setup a little better than others.
6
Tsering
21 Jun 2023
·
Stayed 1 night
Morning breakfast was not good at all waffles machine was out of order food was cold juices machine was out of order just cranberry only .
Morning breakfast was not good at all waffles machine was out of order food was cold juices machine was out of order just cranberry only .
8
Robert
19 Sept 2023
·
Stayed 2 nights
Hotel was easy to get to and close to our venue in Ocean Beach on Friday night. Breakfast was adequate and selection was okay.
Hotel was easy to get to and close to our venue in Ocean Beach on Friday night. Breakfast was adequate and selection was okay.
Was this helpful?
AI-generated summary based on recent guest reviews
8
William
3 weeks ago
·
Stayed 2 nights
Well I will start off by saying me the wife and daughter will definitely stay again because of the staff. I did meet the actual owner of the hotel and he was absolutely awesome. His name is Sam and he went above and beyond for us 5 star. The hotel needs lots of work and updates but Sam the owner is trying to do little by little each year to update the property. They do have a pretty nice breakfast in the mornings which is awesome and on weekends they do free henna tattoos which is awesome for the kids. All and all dsam was awesome owner and the staff was very kind and for that reason we will go back every year.
Well I will start off by saying me the wife and daughter will definitely stay again because of the staff. I did meet the actual owner of the hotel and he was absolutely awesome. His name is Sam and he went above and beyond for us 5 star. The hotel needs lots of work and updates but Sam the owner is trying to do little by little each year to update the property. They do have a pretty nice breakfast in the mornings which is awesome and on weekends they do free henna tattoos which is awesome for the kids. All and all dsam was awesome owner and the staff was very kind and for that reason we will go back every year.
4
KELLY
4 weeks ago
·
Stayed 1 night
Staff here were absolutely lovely I forgot a ring and they found it in the room and held on to it until I could come back. The room itself you could tell had not been updated there were dark stains on the wall underneath the sink and around the shower area. You could just see the old grout that was peeling away and it was stained with mold. The room smelled like mildew when you walked in and was very dark some of the lights did not work. I happen to be in a wheelchair accessible room and the bench would not stay up to get out of my way in the shower. There was no hair dryer and the room was just very dark and unpleasant. For $200 a night I expected better. Breakfast wasn't too bad, typical continental breakfast for a hotel
Staff here were absolutely lovely I forgot a ring and they found it in the room and held on to it until I could come back. The room itself you could tell had not been updated there were dark stains on the wall underneath the sink and around the shower area. You could just see the old grout that was peeling away and it was stained with mold. The room smelled like mildew when you walked in and was very dark some of the lights did not work. I happen to be in a wheelchair accessible room and the bench would not stay up to get out of my way in the shower. There was no hair dryer and the room was just very dark and unpleasant. For $200 a night I expected better. Breakfast wasn't too bad, typical continental breakfast for a hotel
4
carol raskind
last month
·
Stayed 1 night
The staff were friendly & helpful but they're working at a dilapidated hotel desperately in need of a refurb. In the room, there was a pervasive smell of mildew. The carpet felt slightly damp, the shower was encrusted with black mildew & rust. The exterior door lock to the wing of the hotel where we stayed was broken and open 24/7. At $200 a night, it's a high price for a low standard of accommodation.
The staff were friendly & helpful but they're working at a dilapidated hotel desperately in need of a refurb. In the room, there was a pervasive smell of mildew. The carpet felt slightly damp, the shower was encrusted with black mildew & rust. The exterior door lock to the wing of the hotel where we stayed was broken and open 24/7. At $200 a night, it's a high price for a low standard of accommodation.
6
Enrique
6 Aug 2026
·
Stayed 1 night
A bit pricey safety check in fee for what it was. first room wasn’t cleaned out before checking in yet they had no problem switching it. Breakfast had a nice setup
A bit pricey safety check in fee for what it was. first room wasn’t cleaned out before checking in yet they had no problem switching it. Breakfast had a nice setup
2
Barbara
29 Jul 2026
·
Stayed 1 night
DO NOT GO HERE. I can’t express my feelings in a review apparently. It was unsafe and dirty. I can’t possibly explain how disgusting and dangerous this place was.
DO NOT GO HERE. I can’t express my feelings in a review apparently. It was unsafe and dirty. I can’t possibly explain how disgusting and dangerous this place was.
Property policies
Check-in
Check-out
From 15:00 to 23:59
Before 11:00
FAQs about Regency Inn & Suites New London, Mystic
Is parking available at the property?
Yes, free self-parking is available on-site. It is limited and does not require a reservation.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a fee of USD 25 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 7:00 PM, and check-out is by 11:00 AM. Early check-in is available for a fee, subject to availability, and late check-out incurs a fee of USD 50, also subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional details about specific accommodations can be obtained by contacting the property.
What is the location of the property in relation to key landmarks?
The hotel is located in the historical district of New London, within a 15-minute drive of Mystic Aquarium and Mystic Seaport. It is approximately 12.2 miles from Mohegan Sun Casino and 12.4 miles from Mohegan Sun Arena.
Does the property have a swimming pool?
Yes, there is an indoor swimming pool available. Pool access is from 9:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Up to 2 children aged 18 years and younger can stay free when occupying the parent's or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs are available for a fee of USD 25 per day, and rollaway beds can also be requested for the same fee. Availability is subject to confirmation, and advance requests are recommended.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 92.25240124536133USD
- 2026-09-17: 91.93861590130616USD
- 2026-09-18: 132.12478332559206USD
- 2026-09-19: 150.37783810861208USD
- 2026-09-20: 90.92341515827943USD
- 2026-09-21: 89.96110685949708USD
- 2026-09-22: 89.94893792301941USD
- 2026-09-23: 90.85345470895386USD
- 2026-09-24: 90.01251208648682USD
- 2026-09-25: 132.93017270733642USD
- 2026-09-26: 150.79445140332032USD
- 2026-09-27: 91.8773950404358USD
- 2026-09-28: 92.41068490293885USD
- 2026-09-29: 90.26272326707459USD
- 2026-09-30: 90.26272326707459USD
- 2026-10-01: 92.3379774758606USD
- 2026-10-02: 133.35806260816958USD
- 2026-10-03: 153.17007975585938USD
- 2026-10-04: 91.13989275219727USD
- 2026-10-05: 90.26272326707459USD
- 2026-10-06: 90.26272326707459USD
- 2026-10-07: 90.0254333799286USD
- 2026-10-08: 92.07227299081421USD
- 2026-10-09: 132.78047991648864USD
- 2026-10-10: 152.81977885403444USD
- 2026-10-11: 90.26272326707459USD
- 2026-10-12: 91.13989275219727USD
- 2026-10-13: 91.21756923457338USD
- 2026-10-14: 90.26272326707459USD
- 2026-10-15: 91.10076144172669USD
- 2026-10-16: 134.9127207911377USD
- 2026-10-17: 151.77858680239868USD
- 2026-10-18: 90.42272159866333USD
- 2026-10-19: 92.43013245562744USD
- 2026-10-20: 90.21741563082887USD
- 2026-10-21: 90.12722902684021USD
- 2026-10-22: 90.26272326707459USD
- 2026-10-23: 131.4040253539734USD
- 2026-10-24: 150.0617607003174USD
- 2026-10-25: 92.41068490293885USD
- 2026-10-26: 93.24367528726196USD
- 2026-10-27: 92.32123315924073USD
- 2026-10-28: 90.26986190989686USD
- 2026-10-29: 92.32123315924073USD
- 2026-10-30: 130.94050347738647USD
- 2026-10-31: 154.58438837167358USD
- 2026-11-01: 73.87466516638185USD
- 2026-11-02: 74.39525244386292USD
- 2026-11-03: 76.21869452642822USD
- 2026-11-04: 76.21869452642822USD
- 2026-11-05: 76.1824589154358USD
- 2026-11-06: 100.1896972300415USD
- 2026-11-07: 106.13732398477174USD
- 2026-11-08: 76.21869452642822USD
- 2026-11-09: 73.3968572558136USD
- 2026-11-10: 75.38652648576355USD
- 2026-11-11: 77.36193592674256USD
- 2026-11-12: 73.87466516638185USD
- 2026-11-13: 99.83574827177429USD
- 2026-11-14: 103.15638071292115USD
- 2026-11-15: 75.38031516664124USD
- 2026-11-16: 76.37780052766419USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 9:00 AM to 10:00 PM.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 50.00 (subject to availability)
- Crib (infant bed) fee: USD 25.0 per day
- Rollaway bed fee: USD 25.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Casino
Laundry service
Multilingual staff
Safe-deposit box
Meeting rooms
Garden
Services
Multilingual staff
Safe-deposit box
Meeting rooms
Laundry service
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Conference Center
Conference Space
Reception (free)
Gift Shops or Newsstand
Grocery/Convenience Store
Laundry Facilities
Shopping (on site)
Well-Lit Path to Entrance
Parking
Parking (RV/Bus/Truck) (free)
Parking (Self) (free)
Parking (Uncovered)
General
Picnic area/Tables
Vending machines
Free breakfast
Coffee/Tea in Common Areas
Designated Smoking Areas (fines apply)
Snack Bar/Deli
Visual Alarms in Hallways
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Pool
Wheelchair-Accessible Registration Desk
Activities
Casino
Garden
Golf course (nearby)
Fitness facilities
Arcade/Game Room
Newspapers in Lobby (free)
Pool Sun Loungers
Internet
Free wi-fi
Internet (Wired) (free)