LXHotel Condomar

Not checked in well. Facilities not explained and not info provided for eating arrangements, WiFi, towels, drink restrictions, no cutlery or plates in kitchen

“An excellent stay" The staff was friendly at all times, and the facilities—although classic—are very well maintained. The food exceeded our expectations, and the location is simply perfect: central and with easy access to everything. The in-room refrigerator and microwave were very convenient. We would definitely come back.

Aquí tienes una reseña corta en inglés, mencionando que la propiedad es classic y very centrally located: --- ⭐️⭐️⭐️⭐️⭐️ 10/10 — A perfect stay We had an amazing stay. The service was warm and attentive, the food was delicious you ask for Miguel at the World Cafe restaurant, and the atmosphere was relaxed and enjoyable. The property has a classic charm and is very centrally located, which made everything even more convenient. We would definitely come back.

I wouldn't go back. The LX Hotel Condomar is part of the Sunscape Resort complex, but NOT the same. First of all, we arrived at about 2:20 p.m. and we were informed by the security gate that since we're not really staying at the Sunscape, we aren't allowed on the property until 3:00 p.m. or "check-in" time. So we're in a foreign country, nowhere to go and we're 40 minutes early and are not allowed on the property until check-in time. So technically we're renting a condo from a property owner at the Sunscape and NOT from the Sunscape resort. STRIKE ONE. Every time you show up at a restaurant, on the property, they first ask for your room number and then they go through this routine and you tell them, I'm staying in "condomar" or a condo. Then it's "Oh" and they write your room number off to the side, like they want to keep up with everything you eat. LOL. The restaurant choices were very limited so we ate most dinners at really nice restaurants in town. STRIKE TWO. The savior of this place is the staff. They couldn't be any nicer and it's certainly not their fault for the policies of the resort. So our last night there, we hadn't seen the housekeeping crew that day, so we stop by the front desk and asked for some coffee and a couple of bottles of water, for the room. We are told, because we were in the "condomar" area, we would need to pay for these items. If we had let housekeeping clean the room that day, these would have been restocked - STRIKE THREE.

Can’t check in earlier then 3pm, won’t let you in property until 3