SpringHill Suites by Marriott Medford

Was given a room right over the entrance where construction was being done.Rooms are in need of updating.Elevator broke. Was not fixed.

Our family of 6 was on the first floor. It was very noisy outside our window with people and traffic at night and sounded like our window wasn’t fully shut all the way but was. The window also didn’t lock which made me feel very uneasy. There also was a lot of noise in the hallways very late at night. The pool is small and was not very clean. My boys ended up with someone’s false lashes in their goggles, which was gross. The breakfast was good, well stocked and had plenty of options.

Great business hotel, allowed me to rest and work on my day off. Good, quiet fitness room.

Kids had a grear time in the swimming pool . Water was warm..

The indoor pool and gym were a plus!

Our stay was very comfortable and the location is convenient, right off the highway (some background noise but not too bad). The pool and Jacuzzi are a plus and breakfast is good. The staff are very welcoming. I would recommend staying here.

Not happy at all the elevators were not working. I expect a discount for this

We stayed for 2 nights. From the Front desk staff to the breakfast buffet staff everyone was attentive, friendly, and helpful. While the hotel was under renovation which they said will be completed by April (2024) we did not experience any issues with noise or inconveniences. We booked a king room and that was clean, spacious and comfortable. The fitness room was small with two treadmills and one elliptical luckily had it to our selves when we utilized it. They also had a small pool and hot tub. FYI, our room had not been renovated yet but was more than acceptable. Overall, we enjoyed our stay and would return if staying in Medford again.

pool wasn't broke went to property next door very inconvenient.

Was a little disappointed that the spa didn’t work. As well as having Hotel guess from the other hotel using the pool.

Property, building, room were very clean and well maintained.

The staff was great! My room had a funky smell as a result of having Top Raman noodles thrown in the a/c unit. After finding the noodles, I kind of questioned the overall cleanliness of the room. Breakfast was mediocre, typical “free breakfast”. If I ever go back to Medford, I will stay elsewhere.

Tv didn’t work . Said I could have a discount but then didn’t do it because it was prepaid . The bathroom was old and not well cleaned

Very nice stay. Clean and comfortable. Staff was very friendly.

My room was rancid with cigarette smoke and the front desk didn't seem to care.

Looked great from the outside and lobby but then we got in the elevator. Filthy! Stained carpet with a dirty area rub that was filthy on top of it. The couch in my room was covered in stains. There was hair in the shower. I went and told the front desk and she said, “Sorry we are sold out.” She asked if I would like house keeping in the morning and they could clean it and do normal tidying up. Yes please. Returned the next day to nothing done. The pool is a real disappointment. Tiny! When checking out I asked to speak to a manager and was told they would pass on the information. Expedia needs to do a better job on checking in on hotel cleanliness.

Room was filthy, pills, pubic hair, hairs in bed. Disgusting

This hotel was very clean and the staff we interacted with for three days was great. We would stay there again on our next trip to Medford.

I really like this hotel. Perfect location and very clean. Definitely recommend.

The bad: Housekeeping leaves a lot to be desired. When we got there and we moved the ottoman that was garbage underneath it. the carpet didn't appear to be vacuumed at all. We asked for more towels and they brought them to us as we were eating or breakfast for us to carry them up to the room. That was kind of hard seeing how we had two small children with us. We asked for more conditioner than they replace the conditioner but didn't open it and we couldn't figure out how to open it so we just gave up. There were only two dresser drawers so that was inconvenient when you have a family of four. The swimming pool area was pretty much useless for us as there was way too much chlorine in the area with very little of ventilation. So it was causing all of our eyes to burn and my youngest who has asthma to start having issues. Even though we open the outside door it still didn't help. Therefore we only use the pool for about 30 minutes on our 4-day stay. Even that long. The good: The breakfast was great. A lot of options to choose from. The lady that was running it was super friendly and helpful. The breakfast area was clean and tidy as well as the dining area

Spacious room. Good breakfast area. Clean. Good layout of room with split bathroom / sink area and separate sitting area with desk & sink / refrigerator / counter area. Better value than comparable Courtyard brand. All Marriotts get good scores, we keep coming back to SpringHill.

The two queen bed suite was very comfortable, modern, and clean. We appreciated the little things like targeted bedside lights. Comfortable bed and pillows. Breakfast was good.

The room was nice. I did have a couple of lights over the bed that did not work but all in all a nice room and quiet.

Tv didn’t work . Said I could have a discount but then didn’t do it because it was prepaid . The bathroom was old and not well cleaned

Very nice hotel. Well located. Staff was very accommodating. Only issue is the motor in the refrigerator in my room is going out because it was making noise all night long.

Clean, great breakfast, small room but it was one night

Kind of worn out. Frayed carpet. Stains on sofa and carpet. Shelf microwave is on is not clean. Disappointed. Stayed here in previous years. Needs an update.

We got an upgrade and the room was amazing and spacious. Super quiet with lots of dining options nearby. Free breakfast is a bonus with good eats. Friendly staff

Very thin walls. We could hear the adjoining rooms talking y and coughing. Bathroom sink drain ran very slowly. Shampoo in the shower was empty. However, the front desk employees were very nice and accommodating.

Nothing unique but older property. Room is spacious but needs update for sure.

Very disappointed that housekeeping was not provided one day, even though we requested it. The « every second day housekeeping » is nonsense. Just a cost saving measure. Hilton had the same procedure but over-rode it to provide daily housekeeping on request. Marriott did not.

Excellent, friendly staff

Horrible experience tonight. Reserved two room, showed up and front desk receptionist was on a call with her boss for five minutes until I told her we really needed to check in now because our kids needed to use restroom. We were then given two room keys, both had other guests in the room! So, had to go back in line and get another two keys, screwed up and only gave us one room. Go to the one room and the room is unclean. Like gross. Urin spray and hairs in bathroom. Will never stay here again!

Tv didn’t work . Said I could have a discount but then didn’t do it because it was prepaid . The bathroom was old and not well cleaned

This trip was just the wife and i so we booked a king suite. When we checked in the desk person said that they upgraded us to a double queen suite. I said that was not an upgrade because we wanted the king suite. They proceeded and said that they where all sold out of the king suites.

We got an upgrade and the room was amazing and spacious. Super quiet with lots of dining options nearby. Free breakfast is a bonus with good eats. Friendly staff

Terrible customer service.

Staff was very friendly. We were there for my daughter’s softball camp and tournament. Hours after we had checked out she had realized she forgot her camp t-shirt in the room. She was positive they just thew her shirt away. When we asked the front desk, they told us nothing was found in the room. They called the housekeeper, she brought down bags of bedding from our floor and dug through them. She found it! Wrapped in the sheet! We were SO incredibly happy. They went above and beyond any other hotel I have ever forgotten an item in. We were very pleased with our stay!

From the moment of check in to the check out, the staff exceeded our expectations. I did not get names but everyone from front desk staff all the way to housekeeping were so kind and willing to help in anyway they could. We will return when we are back in the area for an extended period.

I didn’t have breakfast there, was eating at my son’s place so can’t say. Third time I’ve stayed here and is always good service and friendly staff.

Staff was helpful to answer questions about area. Convenient to shopping and airport.

The only downside to this property is the noise from the adjacent highway. Bring ear plugs and you will be fine.

Convenient to freeway, and to other restaurants

Our stay was very comfortable and the location is convenient, right off the highway (some background noise but not too bad). The pool and Jacuzzi are a plus and breakfast is good. The staff are very welcoming. I would recommend staying here.

good location, walking distance to dining, good room layout for a family of 5

Great stay for business, clean hotel and good location.

I was planning a two-day drive from Seattle to San Jose, CA. Medford was roughly halfway, and I wanted an inexpensive hotel near the I-5. Expedia turned up SHSbMM, and at a price $40 less than the Marriott website. Check-in was fast, my room was steps from the lobby, but quiet. I found a Mexican restaurant a short drive away, got back, slept soundly. The free breakfast was very modest, so I skipped that and was on the road to California just after 7:00a.

Clean, comfortable hotel, near the airport with easy access to other parts of town.

I really like this hotel. Perfect location and very clean. Definitely recommend.

Central location and close to everything!

I've stayed here a few times now, and every time is excellent. The staff is friendly and accommodating, the rooms are spacious, comfortable, and clean, and the hotel stays relatively quiet, even when busy. Breakfast is basic but plentiful, and there are plenty of options for grab-and-go if you don't want to sit and eat. It can get pretty busy and the food area is pretty small, so just be aware of that! Otherwise, a great option if you're coming through Medford.

Horrible breakfast

Everything was great except breakfast. Breakfast eggs were watery and turkey sausage was tasteless.

Good sized room and shower. Breakfast was good

We got an upgrade and the room was amazing and spacious. Super quiet with lots of dining options nearby. Free breakfast is a bonus with good eats. Friendly staff

The room was clean, the staff were friendly, and breakfast was adequate.

Breakfast was great.

Clean and spacious room. Breakfast didn't offer a lot of choice, but it was good and quick. There were noisy kids running up and down the hallway one night that was annoying as it was about 9:30. Where are the parents? I called the front desk and the woman said she'd come up, but it stopped shortly after my call.

The quality of Breakfast could be better.

Very nice. Breakfast was good, some items were bad, creamer and milk. Might be storage issue.