Amsterdam Downtown Hotel

Absolutely horrible, in need of immediate de-listing. The staff were incompetent, sassy and patronising. Hotel staff tried gaslighting us saying there’s no cigarette smoke, shortly after came in trying to spray an unventilated room with air fresheners. Room key card didn’t work and reception had to open our room every single time. 3 day Bed sheets and towels were recycled, they were ironed and put back in place. They were visibly soiled with blood and bodily secretions; Absolute nightmare, when I complained, the receptionist had the audacity to give me the bed sheets and duvet and said, “it’s not my job to change them”. Despicable behaviour, I had to end my stay early and leave, they lied saying yes they’ll process a refund, they’ll ask you to send an email to their management and when you leave, you’ll never see the refund, they blatantly deny you and claim they offered alternatives. They’ll lie and say Expedia charges the consumer when it’s actually the hotel. It is officially a 2 star hotel, they advertise as 3. The only amenity provided is a hair dryer and a super small safe. Its with deep regret I write this honest review, with the sole purpose of raising awareness.

Nice little spot

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Greta hotel and excellent customer service

Very small room for 4 people with 2 beds under a sloping roof. The bathroom was so small that you had to sit under the sink basin to use the toilet. Two of us were itching in the night and woke up with a couple of small red bites. We couldn't wait to get out of there.