Alexis Hotel

We arrived at the Alexis hotel after 2 am for our reservation for jukyb22nd 2024. I had called ahead to the property informing them that we had a late boat crossing and it would take us until after 1am for sure to get there and the lady I spoke to verified the reservation and said it was no problem for us to arrive late as the room was ALREADY PAID FOR thru Expedia. The boat was delayed arriving and it ended up being after 2am before we arrived. When we got there, there was no reception, we had to call a local phone number for someone to come and give us our keys…I though ok no biggie but when she arrived she proceeded to tell us very angrily that they did NOT have a reservation for us that was booked. I showed her my confirmation number through Expedia and then she proceeded to tell me that “we don’t deal with EXPEDIA and that there was no room available for the night” We were tired, and left with nowhere to stay so we had to sleep in our car which was neither SAFE nor COMFORTABLE. Upon talking to a few locals there and a few friends from home we heard horror story after horror story of them giving away peoples rooms that were paid for leaving customers in out situation. Upon requesting a refund from them the lady at the desk told us a flat out NO. I would SERIOUSLY RECONSIDER HAVING THEIR LISTING UNDER TOUR BANNER NAME. I use Expedia often without issue but this time I am out money and sleep 😡 Any help from you would be greatly appreciated Jason Pelley

Really enjoyed this hotel, staff were amazing Restaurant was very good

Great place, nice people. I had a great time there.

I liked being close to the center of Chania but not in the hustle and bustle. Loved the balcony overlooking the Aegean!

Quiet, little hotel located just outside Chania. Easy acces to downtown with a bus every 20 minutes. Busstop only 300 m from the hotel. Pool is small but the beach is only couple of hundred meters from the hotel. Rooms are very basic, but with everything you need, incl. a balcony. Kept clean and tidy by the friendly cleaning Ladies. At the reception a norwegian guy, Frode, will help you with everything you want to know: where to go and how to get there. If he doesn’t know it, it’s not worth knowing! Solid breakfast with something to choose for everyone. From the breakfast room there is a wonderful view to the sea. Theodosi restaurant at the hotel serves very tasty meals to affordable price and service is fantastic like everywhere else at the hotel. All in all Alexis hotel can be warmly recommended: it could easily have 3 stars, the staff is worth 5 stars!