What type of breakfast is offered and what are the serving hours?

Japanese breakfasts are available daily from 7 AM to 9:30 AM for a fee of approximately JPY 1000 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

What accessibility features does the property offer?

The property offers limited wheelchair accessibility, including features such as elevators and step-free entrances.

How is the property's location in relation to key landmarks?

The hotel is located in Tokyo's Ueno district, within a 5-minute drive of Sensoji Temple and Tokyo Skytree. It is 0.4 mi (0.6 km) from Ueno Park and 2.2 mi (3.6 km) from Tokyo Dome.

What are the policies for guests staying with children?

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Four Points Flex by Sheraton Tokyo Ueno

What guests think

At Four Points Flex by Sheraton Tokyo Ueno, travellers highlight very compact rooms and a walkable location near Ueno Station, with generally friendly staff, basic on-site amenities like laundry, and mixed experiences with cleanliness and breakfast availability.

Several guests note open-air corridors that expose room entrances to weather and can carry noise from doors and traffic. Rooms often feature shower-only bathrooms, strong water pressure, comfortable beds, and reliable Wi‑Fi, but storage space is limited. Overall, it suits budget-minded travellers comfortable with compact, no-frills accommodations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site laundry and vending machines are available, and there is a lobby water dispenser; in-room kettles are often absent and amenities feel basic.

Related guest reviews

8

Sarah

Aug 22, 2023

·

Stayed 4 nights

Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.

8

Sergio

Oct 24, 2024

·

Stayed 5 nights

This is an interesting building with an inner open-air courtyard that all rooms connect to. It's well located, although still quite a walk to Ueno Station, or the Ueno shopping and restaurant area. It was clean and tidy, but also had the smallest of all the rooms that we stayed in while in Japan! No real room to maneuver or work with two suitcases. You also had to come down to the lobby to get fresh towels or garbage bags

8

YURI

Mar 1, 2025

·

Stayed 2 nights

最低限は全て揃ってます！快適に寝ることを考えたら大満足です。湯船はありません。行動できるスペースが狭いです。大きなスーツケースを広げるスペースはないので、要注意です。お水やコーヒーなどはフリーでいつでも飲めるのはとってもありがたいです。

8

Charlotte

Apr 26, 2025

·

Stayed 4 nights

Le personnel est serviable et parle anglais. Les chambres sont très petites. On a à peine la place de passer au bout du lit. Il est impossible d'ouvrir sa valise ailleurs que sur le lit. La salle de bain est correcte cependant, le sèche cheveux était cassé et le store de la fenêtre était sale (plein de savon). La propreté était ok. Les couloirs de l'hôtel sont à l'ancienne. On a un peu l'impression d'être dans les backroom. Il y a la possibilité de faire des lessives et de sécher le linge ce qui est bien pratique. Le petit déjeuner est très bien (pour 1000¥ je recommande). En résumé, par rapport au prix payé (cet hôtel est assez abordable) je considère que le service est correct et je recommande pour les petits budgets qui souhaitent tout de même avoir le confort de l'hôtel.

8

david

Nov 26, 2023

·

Stayed 3 nights

Always stay at the Ueno Hotel whenever in Tokyo. Nice surroundings and convenient. Amenities have deteriorated. No more black tea available, no more water kettle in room, staff, although friendly, are mainly foreign and know little about Tokyo. Results of inflation and not enough Japanese workers.

10

TA WEI

Dec 7, 2024

·

Stayed 6 nights

距離：距離JR車站（上野、鶯谷）及東京地鐵（入谷、稻荷町），步行距離都至少10分鐘，只有離上野公園比較近，若在12月初造訪，走樓梯捷徑5分鐘就可以看到滿街的銀杏，很漂亮。設施：飯店2F提供洗、烘衣機各3台，不過2100時之後就停止使用及無兌幣機較不方便（洗衣300¥/次，烘衣100¥/30分鐘）；1F有飲水機可裝冷/熱水；部份樓層有販賣機，有酒類可選擇；飯店大門24時之後會有門禁，外出要記得攜帶房卡；沒有吸煙的地方，趕快戒菸就不會不便。設備：房間很小，大型行李箱無法在地面全開，對於購物戰利品整理不友善；房間冰箱不斷電，可以晚上冷藏早餐；廁所有免治馬桶，具備暖座及自動沖水功能；淋浴間龍頭是恆溫水龍頭，熱水夠大使用便利；枕頭稍硬，不過也沒睡到落枕，還好；802號房的保險箱故障了，如有使用到建議入住現檢查；插座有4個，都是雙孔，有接地的電器在使用上需要轉接頭。服務：如果需要morning call服務，建議早一點跟服務人員說會比較好。週邊環境：對面就有「LAWSON」超市，附近還有「Rabee」販賣機車人身部品的商店，隔壁巷子有「晴晴飯店」、靠近上野車站有「溫蒂漢堡」、「松屋」、吃飯費用沒有過重的負擔。總結：出來玩飯店是睡覺的地方，把重點放在日本的美景、好逛的商店以及飯店的地點，整體來說飯店還算不錯。

10

Susan

Jun 10, 2024

·

Stayed 3 nights

This place is very close to a major training station (Ueno) and it is very convenient. We even took a direct training from the airport to this hotel without any problem. The breakfast is also very nice. My son loves the breakfast very much! I saw they have washer and dryer on site though we did not use it.

2

Boo Tiong

Nov 2, 2023

·

Stayed 3 nights

One of the worst experience with this hotel. a little isolated with no restaurants around and room cleaning service was sub standard. no hot water heater in the room and one source was from the lobby but not replenish regularly. the bed was too low and only a very soft and worn out pillow provided that cause stiff neck.

8

Patricia

May 31, 2024

·

Stayed 6 nights

Place was clean and convenient. The layout of the room was a little odd with the only window being in the bath room? I wonder if this had the benefit of being a noise barrier for such a busy area?? Front sign is a little old. Loved the laundry facilities

2

Boo Tiong

Oct 31, 2023

·

Stayed 6 nights

The location of the hotel is not conducive and lack nice earning place. It’s too far away from Ueno station. Housekeeping is bad with missing towels and waste on the floor. There is no electric kettles in the room and very inconvenient to get hot water from the lobby. Bed is too low and only 1 pillow as a result most of us in this trip got stiff neck after 6 nights

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Cleanliness

Cleanliness is mixed: many guests found rooms clean, but several reported dust, hairs, lingering odors, or worn fixtures.

Related guest reviews

10

Russell

Dec 30, 2025

·

Stayed 1 night

The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.

10

Elisha

Jan 21, 2025

·

Stayed 1 night

Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!

8

Vanessa

Nov 17, 2025

·

Stayed 4 nights

Very small but clean rooms, great staff, nearby shops and transportation

8

YI-SHENG

Feb 21, 2025

·

Stayed 1 night

Floor is dusty and the room space is very tight; otherwise, good for its price.

8

Renee

Sep 29, 2023

·

Stayed 2 nights

Clean room with everything you need. Convenient as it was about 10min walk from JR Ueno station.

10

chin chun

Jan 23, 2026

·

Stayed 2 nights

客房乾淨

8

Jodi

Sep 23, 2024

·

Stayed 2 nights

Decent place to stay! Very close to Ueno park so there’s a lot to do. The staff was friendly and knew English, I had to arrive rather late to my booking but they were kind and ran through everything I needed to know, they also leave a complimentary water in the room and that was nice! Shower floor was kinda not the cleanest as there were some hairs in it on arrival, the bed backboard had a few small stains on it and the wall the bed was pushed against had some streaks. Otherwise the accommodations were well priced and convenient! I got a room with a single double bed and when the listing says it’s small it’s SMALL! Haha enough for a single suitcase at the foot of the bed, thankfully I was solo at the time but if you’re sharing with a friend it’ll be a real squeeze!

2

JOSEPHINE

Sep 24, 2024

·

Stayed 1 night

Mistakenly booked this hotel for another hotel and was a huge mistake. Stayed for 1 night. Room is run down. Smelt cigarette smoke. Used water bottle still on top of the desk/ tv counter. Room feels unclean. Bedsheet underneath duvet had some men's hair on it. (I have long hair) I slept on top of duvet instead. Too tired to go down again and complain. Will never go near this hotel ever again. I am disgusted.

6

Alice

Aug 21, 2023

·

Stayed 1 night

洗手間內的士啤廁紙封晒塵

4

William

Apr 27, 2024

·

Stayed 2 nights

Weird smell in the room. Hair all over the floor. Shower floor has black residue. We checked in at night, and the staff who checked us in were rather unprofessional. Only provided us with one key card. Bottle water only free on the first day and no boiler in room. Plus side, can borrow scale to weigh luggage at front desk. Some nice cafes nearby.

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Rooms

Rooms are very small with limited storage; some face noise due to an open-air corridor layout and nearby roads. Many have shower-only bathrooms, comfortable beds, strong water pressure, and workable Wi‑Fi.

Related guest reviews

10

Elisha

Jan 21, 2025

·

Stayed 1 night

Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!

6

Shuk Chi

Aug 5, 2024

·

Stayed 2 nights

打開房門約有15-20 吋即到達床，床尾到牆身距離只得12 吋左右，根本無法打開行李喼，要收拾行李時只好將行李喼放在床上才可處理。

6

Glenn

Sep 15, 2024

·

Stayed 8 nights

The rooms are even smaller than shown on the website. There is no chair for the desk. If you sit on the bed to use the little desk, your knees will be hitting the wall. There is no storage. You live out of your suitcase and that takes up much needed space. The bathroom is nice. The breakfast is cheap but you are better off going to Lawson’s.

4

RISA

Dec 18, 2025

·

Stayed 5 nights

部屋のドアを開け閉めする音と廊下を歩く音が建物全体に響き渡るので何時でもうるさい。

8

Sarah

Aug 22, 2023

·

Stayed 4 nights

Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.

8

Sergio

Oct 24, 2024

·

Stayed 5 nights

This is an interesting building with an inner open-air courtyard that all rooms connect to. It's well located, although still quite a walk to Ueno Station, or the Ueno shopping and restaurant area. It was clean and tidy, but also had the smallest of all the rooms that we stayed in while in Japan! No real room to maneuver or work with two suitcases. You also had to come down to the lobby to get fresh towels or garbage bags

8

YURI

Mar 1, 2025

·

Stayed 2 nights

最低限は全て揃ってます！快適に寝ることを考えたら大満足です。湯船はありません。行動できるスペースが狭いです。大きなスーツケースを広げるスペースはないので、要注意です。お水やコーヒーなどはフリーでいつでも飲めるのはとってもありがたいです。

8

Gyeol

May 11, 2025

·

Stayed 5 nights

트윈 룸은 두 명이 사용하기 너무 좁았다. 지난해에는 두 명이 쓰고도 충분한 방을 예약했어서 그랬는지 유난히 더 비좁은 느낌. 그냥 더블 룸으로 하고 한 명이 썼어도 좁았을 그런 비좁음이었다. 그리고 특정 시점까지 룸 클리닝 여부 표시를 붙여놓지 않으면 그 이후에 요청해도 소용 없다는 것은 단점. 그럼에도 불구하고 저렴한 가격과 짱짱한 수압, 느좋 침구류들은 칭찬할 만 하다.

6

Tomokuni

Oct 1, 2023

·

Stayed 1 night

狭い、風呂なし

2

Willem

Nov 30, 2025

·

Stayed 4 nights

Hotel ligt aan doorgaande weg in Tokyo en daarboven een verhoogde snelweg . Hotel is vierkant gebouwd en het binnenstuk heeft geen dak, resultaat is lawaai en bij verlaten van de hotelkamer sta je meteen bloot aan de weersomstandigheden

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Service

Staff are frequently friendly, helpful, and able to assist in English with luggage storage. However, some report unprofessional interactions, strict 3 pm check-in, and limited housekeeping that requires picking up towels at the desk.

Related guest reviews

2

Marian

Oct 9, 2024

·

Stayed 2 nights

Check in was draining.. They have room ready but they declined to Check me in before 3pm.. Despite my Gold rewards which allows me early check in

10

Russell

Dec 30, 2025

·

Stayed 1 night

The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.

2

KWANGJUN

Oct 17, 2022

·

Stayed 1 night

너무 서비스 정신이 없다 기본도 안되있다 방에 전화도 없어서 수건도 직접 프론트 가야하고 청소도 안해주는 호텔은 처음이네요

8

NIall

Oct 30, 2024

·

Stayed 4 nights

Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity

2

KWANGJUN

Oct 16, 2022

·

Stayed 1 night

청소도 안해주고 침대 정리.휴지통,수건등 모든게 처리 안됨 그나마 말해야 카운타가서 받아와야하고 방에 전화도 없음. 조식도 운영 안하고 단체 받으면 단체한테만 조식 제공 싸게 판매하다가 투숙객 몰리면 턱도 없는 가격으로 올리네요

10

SAI HUNG

Oct 29, 2025

·

Stayed 1 night

酒店員工親切有禮貌雖然客房有點细但環境很好

8

Cody

Mar 21, 2025

·

Stayed 3 nights

Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.

10

Bo rum

Oct 23, 2024

·

Stayed 4 nights

The area was very close to Ueno Station and was convenient for traveling. The room was clean and perfect for two people. The staff spoke a bit of english to make the check in process easier. We appreciated them watching our luggage in the case of early arrival. I would recommend!

10

Rosabel

Dec 12, 2025

·

Stayed 3 nights

Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.

4

Lawrence

Apr 22, 2024

·

Stayed 4 nights

Staffs are not professional and untrained.

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Location

Walkable to Ueno Station and Ueno Park in roughly 5–10 minutes, with convenience stores and eateries nearby. A few guests found the walk longer or noted traffic noise.

Related guest reviews

10

Russell

Dec 30, 2025

·

Stayed 1 night

The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.

10

Supakit

Jan 2, 2025

·

Stayed 7 nights

Hotel is not far from Ueno station, convenience to connect to subway, JR and skyliner.

8

Edouard Eugène

Jan 5, 2025

·

Stayed 9 nights

Un hôtel pas très cher et très bien situé dans le quartier de Ueno. A moins de 10min à pieds de la station de métro et à proximité de beaucoup de konbini (notamment 7 eleven et lawson) et de restaurants. Enfin, on peut rejoindre Asakusa à pieds directement depuis l'hôtel en 20min en marchant vers la tour Skytree.

10

David

Nov 27, 2024

·

Stayed 4 nights

Close to Ueno Station & Keisei Station

8

Cody

Mar 21, 2025

·

Stayed 3 nights

Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.

8

hanse

Oct 23, 2023

·

Stayed 5 nights

호텔 자체는 깔끔하고 좋은데 창문 상태가 조금 아쉽습니다.차도로변에 있어서 약간의 소음은 감수 하셔야 할 것 같아요 우에노역 까지 거리는 10분 정도라 어느 정도 만족은 합니다. 흡연자분 들은 조금 힘드실 수도 있어요

10

Rosabel

Dec 12, 2025

·

Stayed 3 nights

Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.

10

Sebastian

Dec 24, 2024

·

Stayed 7 nights

Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!

10

Toby

Dec 6, 2024

·

Stayed 3 nights

Cheep and cheerful business hotel with a comfy bed and close to Ueno Park

10

matthew

Aug 18, 2023

·

Stayed 7 nights

Very pleasant location with Lawson diagonally across the street. Only a few minutes walk from JR ueno station. Staff very friendly and accomodating. Room was small but this is par for the course in Japan. Overall a lovely stay and would definitely recommend staying.

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Dining

Breakfast feedback varies: several enjoyed a simple, good-value offering, while others found it ordinary or unavailable, with limited seating.

Related guest reviews

8

Eunice

Nov 1, 2024

·

Stayed 3 nights

The staff was excellent. Breakfast was excellent. Room quite small but it is what we expected. Safe area.

8

Belinda

Oct 27, 2025

·

Stayed 3 nights

They didn’t offer breakfast we went out to get some

4

YU TING

Oct 29, 2024

·

Stayed 1 night

1.去到那發現中間是鏤空的像室有中庭的公寓，所以下雨都會打進房門口地板溼溼的。 2.只有頂樓有行李架,其他房間樓層沒有,我猜是因為頂樓地板最潮濕才給的,但也因此你會花費一樣的價格得到不同得房間配備。 3.早餐很普通,都是澱粉會讓你一定可以吃飽,吃飯座位不多。 4.枕頭很扁塌。 5.環境乾淨度有待加強。 6.距離車站近上野入谷閘口大概走路5分鐘，旅館斜對面有lawson超市。

6

Glenn

Sep 15, 2024

·

Stayed 8 nights

The rooms are even smaller than shown on the website. There is no chair for the desk. If you sit on the bed to use the little desk, your knees will be hitting the wall. There is no storage. You live out of your suitcase and that takes up much needed space. The bathroom is nice. The breakfast is cheap but you are better off going to Lawson’s.

2

KWANGJUN

Oct 16, 2022

·

Stayed 1 night

청소도 안해주고 침대 정리.휴지통,수건등 모든게 처리 안됨 그나마 말해야 카운타가서 받아와야하고 방에 전화도 없음. 조식도 운영 안하고 단체 받으면 단체한테만 조식 제공 싸게 판매하다가 투숙객 몰리면 턱도 없는 가격으로 올리네요

6

Ian

Jun 30, 2024

·

Stayed 2 nights

It was okay. Very small rooms. Breakfast was fine,

4

???

May 16, 2024

·

Stayed 1 night

アメニティが不十分（ボディタオルがない ·歯ブラシが小さすぎ）何よりバスタブがなくシャワーだけなのが一番ビックリしました。朝食はバイキング形式でなく期待していませんでしたが、味はわりと美味しかったです。

8

Sarah

Aug 22, 2023

·

Stayed 4 nights

Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.

8

Charlotte

Apr 26, 2025

·

Stayed 4 nights

Le personnel est serviable et parle anglais. Les chambres sont très petites. On a à peine la place de passer au bout du lit. Il est impossible d'ouvrir sa valise ailleurs que sur le lit. La salle de bain est correcte cependant, le sèche cheveux était cassé et le store de la fenêtre était sale (plein de savon). La propreté était ok. Les couloirs de l'hôtel sont à l'ancienne. On a un peu l'impression d'être dans les backroom. Il y a la possibilité de faire des lessives et de sécher le linge ce qui est bien pratique. Le petit déjeuner est très bien (pour 1000¥ je recommande). En résumé, par rapport au prix payé (cet hôtel est assez abordable) je considère que le service est correct et je recommande pour les petits budgets qui souhaitent tout de même avoir le confort de l'hôtel.

10

Susan

Jun 10, 2024

·

Stayed 3 nights

This place is very close to a major training station (Ueno) and it is very convenient. We even took a direct training from the airport to this hotel without any problem. The breakfast is also very nice. My son loves the breakfast very much! I saw they have washer and dryer on site though we did not use it.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $186	17 $217
18 $173	19 $225	20 $251	21 $251	22	23 $299	24
25 $265	26 $278	27 $278	28	29 $311	30 $312	31 $265

Su	Mo	Tu	We	Th	Fr	Sa
1 $145	2 $146	3 $125	4 $160	5 $185	6 $243	7 $345
8 $167	9 $167	10 $167	11 $230	12 $262	13 $264	14 $272
15 $146	16	17 $145	18 $153	19 $194	20 $221	21 $356
22 $230	23	24 $161	25 $146	26 $146	27 $153	28 $189
29 $117	30 $118

Four Points Flex by Sheraton Tokyo Ueno

About this property

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Room options

Room, 1 Double Bed

Room, 2 Twin Beds

Guest reviews of Four Points Flex by Sheraton Tokyo Ueno

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