Hard Rock Hotel & Casino Ottawa
From
US$193
/ night
Select dates to see prices and availability
From
US$193
/ night
About this property
Try your luck at the casino and enjoy other recreational amenities, which include a 24-hour fitness center. This resort also features complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Amenities
Try your luck at the casino and enjoy other recreational amenities, which include a 24-hour fitness center. This resort also features complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Dining
Enjoy American cuisine at Hard Rock Cafe, one of the resort's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges.
Rooms
Stay in one of 150 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Location
With a stay at Hard Rock Hotel & Casino Ottawa in Ottawa (Gloucester), you'll be within a 15-minute drive of Rideau Canal and Carleton University. This casino resort is 11.4 mi (18.4 km) from Parliament Hill and 11.9 mi (19.2 km) from Byward Market Square.
What's nearby
Hard Rock Hotel & Casino Ottawa(0.1 Miles)
Cohere Centre(5.1 Miles)
South Keys Shopping Centre(5.2 Miles)
Rideau Canal(6.7 Miles)
Watson's Mill(7.4 Miles)
Billings Estate National Historic Site(8.2 Miles)
Mooney's Bay Park(8.2 Miles)
Hog's Back Falls(8.3 Miles)
TD Place Stadium(8.5 Miles)
Brewer Park(8.6 Miles)
Carleton University(8.7 Miles)
Vincent Massey Park(8.7 Miles)
Lansdowne Park(8.7 Miles)
Commissioners Park(9.3 Miles)
St Paul University(9.4 Miles)
The nearest major airport is Ottawa International Airport (YOW)(5.8 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Valet parking
Housekeeping
Location
4837 Albion Road, Ottawa, Canada
Hard Rock Hotel & Casino Ottawa (0.1 Miles)
Cohere Centre (5.1 Miles)
South Keys Shopping Centre (5.2 Miles)
Rideau Canal (6.7 Miles)
Watson's Mill (7.4 Miles)
Billings Estate National Historic Site (8.2 Miles)
Room options
5
Deluxe Room, 1 King Bed, Roll-In Shower
Room details
1 Extra-Large Double Bed
Sleeps 2
388 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Deluxe Room, 2 Queen Beds
Room details
2 Large Double Beds
Sleeps 4
391 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
775 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
4
Deluxe Room, 2 Queen Beds, Roll-In Shower
Room details
2 Large Double Beds
Sleeps 4
391 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Superior Suite, 1 King Bed, Corner
Room details
1 Extra-Large Double Bed
Sleeps 2
829 ft²
Separate Dining AreaAir ConditioningHeatingWi-Fi (Free)
6
Deluxe Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
391 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Hard Rock Hotel & Casino Ottawa
8.8
Fabulous
Based on 628 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Hard Rock Hotel & Casino Ottawa delivers a lively, resort-style experience with an on-site casino and multiple dining spots, though guests also note the remote setting, some dining availability issues, and occasional service or operational frustrations.
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What guests think
Hard Rock Hotel & Casino Ottawa delivers a lively, resort-style experience with an on-site casino and multiple dining spots, though guests also note the remote setting, some dining availability issues, and occasional service or operational frustrations.
Rooms are widely described as spacious and comfortable, with large bathrooms; a few mention low shower pressure, uncomfortable beds, or frosted windows with limited views. Cleanliness is consistently praised across the property, with only occasional missed details. Service is often friendly and helpful, but check-in/parking logistics and isolated staff or maintenance problems disappointed some. Expect a clean, entertainment-focused stay that prioritizes on-site fun over central-city convenience.
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AI-generated summary based on recent guest reviews
Facilities
On-site casino, several restaurants and bars, and a concert venue stand out; parking is plentiful and well lit, with valet available. Some note having to walk through a loud, busy casino to reach the lobby, no pool, and rare elevator outages.
Related guest reviews
10
Monique
5 Sept 2025
·
Stayed 1 night
All around excellent. The only thing missing for us is that there's no pool.
All around excellent. The only thing missing for us is that there's no pool.
10
Magdalena
4 Aug 2025
·
Stayed 1 night
Great new hotel with comfortable new rooms, beautiful huge bathrooms. The main area by the lobby is where the casino is, so it's LOUD and busy all the time
Great new hotel with comfortable new rooms, beautiful huge bathrooms. The main area by the lobby is where the casino is, so it's LOUD and busy all the time
10
Lynn
29 Nov 2025
·
Stayed 1 night
Everything is new ! Everywhere is clean. Valet parking worth $20 unless you’re a member. Then it’s free ! Very much enjoyed the smoke-free environment.
Everything is new ! Everywhere is clean. Valet parking worth $20 unless you’re a member. Then it’s free ! Very much enjoyed the smoke-free environment.
10
Jaiden
25 Sept 2025
·
Stayed 3 nights
Went for a concert not really for the casino and it was honestly a great experience. Room was a decent size with a huge bathroom, two restaurants, two bars and basically a food court with a 24/7 snack and coffee bar. All the staff were super. I’m not a huge fan of casinos as they tend to be a lot but it was pretty chill (I stayed Sun-Wed so it wasn’t super busy) only issue was that it’s a bit far from the city and there is nothing around it, but besides that it was great!
Went for a concert not really for the casino and it was honestly a great experience. Room was a decent size with a huge bathroom, two restaurants, two bars and basically a food court with a 24/7 snack and coffee bar. All the staff were super. I’m not a huge fan of casinos as they tend to be a lot but it was pretty chill (I stayed Sun-Wed so it wasn’t super busy) only issue was that it’s a bit far from the city and there is nothing around it, but besides that it was great!
10
Keith
22 Dec 2025
·
Stayed 1 night
Nicely appointed, clean room. Casino was fun and our dinner at the Council Oak was excellent!
Nicely appointed, clean room. Casino was fun and our dinner at the Council Oak was excellent!
10
Raymond
3 Feb 2026
·
Stayed 1 night
Beautiful and spacious rooms! Casino and dining options within the facility!
Beautiful and spacious rooms! Casino and dining options within the facility!
10
Bev
12 Aug 2025
·
Stayed 1 night
I did not like that you had to walk through the casino to get to the hotel front desk. Glad that there is security though
I did not like that you had to walk through the casino to get to the hotel front desk. Glad that there is security though
2
Larry
14 Sept 2025
·
Stayed 1 night
Arrived at 9:30 went through checkin processamd once checked in to a 4th floor room told that both elevators were down and in order to get to room we had to take stairs. My wife recently had 2 knee surgeries and stairs not an option. After I climbed 4 flights of stairs with our bags... I am done, my wife is down stairs and hopefully will be able to enjoy herself and hopefully the elevators are back on line soon so she can get up to the room. Sorry but for the cost of the room this is a horrible experience... and on a weekend that we are celebrating our anniversary. Thumbs down on this experience.
Arrived at 9:30 went through checkin processamd once checked in to a 4th floor room told that both elevators were down and in order to get to room we had to take stairs. My wife recently had 2 knee surgeries and stairs not an option. After I climbed 4 flights of stairs with our bags... I am done, my wife is down stairs and hopefully will be able to enjoy herself and hopefully the elevators are back on line soon so she can get up to the room. Sorry but for the cost of the room this is a horrible experience... and on a weekend that we are celebrating our anniversary. Thumbs down on this experience.
10
Kenneth
5 Aug 2025
·
Stayed 1 night
Hard Rock Hotel Ottawa Grand opening in July 2025 Staff , Rooms , suites and service and decor add Hard Rock Live where all Excellent 10 plus You are a Guest here enjoy your stay
Hard Rock Hotel Ottawa Grand opening in July 2025 Staff , Rooms , suites and service and decor add Hard Rock Live where all Excellent 10 plus You are a Guest here enjoy your stay
10
Stella
29 Oct 2025
·
Stayed 1 night
The hotel was beautiful. The parking lot was well lite for patrons. Food at cafe was excellent, very large portions. Enjoyed our visit certainly will return!!
The hotel was beautiful. The parking lot was well lite for patrons. Food at cafe was excellent, very large portions. Enjoyed our visit certainly will return!!
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe rooms and common areas as spotless or very clean; housekeeping quality is generally strong. A few mention missed spots or bathrooms needing a deeper clean.
Related guest reviews
10
Lynn
29 Nov 2025
·
Stayed 1 night
Everything is new ! Everywhere is clean. Valet parking worth $20 unless you’re a member. Then it’s free ! Very much enjoyed the smoke-free environment.
Everything is new ! Everywhere is clean. Valet parking worth $20 unless you’re a member. Then it’s free ! Very much enjoyed the smoke-free environment.
10
Emily
19 Jan 2026
·
Stayed 1 night
Clean room and comfortable bed.
Clean room and comfortable bed.
10
Ross
24 Nov 2025
·
Stayed 1 night
Beautiful Clean Rooms
Beautiful Clean Rooms
10
Lynne
6 Feb 2026
·
Stayed 1 night
Clean room, good view, pleasant staff
Clean room, good view, pleasant staff
10
Marshall
3 Nov 2025
·
Stayed 1 night
Spotless hotel and room hard rock restaurant had excellent smash burger perfect stay will be back for sure!
Spotless hotel and room hard rock restaurant had excellent smash burger perfect stay will be back for sure!
10
Nicholas
14 Sept 2025
·
Stayed 3 nights
The steak and seafood restaurant was absolutely fantastic! The hostess was exceptional, making us feel welcome from the moment we arrived. The rooms were beautifully decorated, very nice, and impeccably tidy. It was a truly delightful experience!
The steak and seafood restaurant was absolutely fantastic! The hostess was exceptional, making us feel welcome from the moment we arrived. The rooms were beautifully decorated, very nice, and impeccably tidy. It was a truly delightful experience!
10
Anne Sophie
13 Oct 2025
·
Stayed 2 nights
We had a lovely 2 night stay. The steak house was amazing and had a good selection. The staff had great etiquette and added to the experience. The casino was lively, nicely decorated, overall nice ambiance. As far as our room, the bathroom needed a deeper clean but other than that it was modern, clean, and carried the Hard Rock theme. We already have recommended the casino and hotel to our friends. We will absolutely come back !
We had a lovely 2 night stay. The steak house was amazing and had a good selection. The staff had great etiquette and added to the experience. The casino was lively, nicely decorated, overall nice ambiance. As far as our room, the bathroom needed a deeper clean but other than that it was modern, clean, and carried the Hard Rock theme. We already have recommended the casino and hotel to our friends. We will absolutely come back !
8
Luisa
15 Jan 2026
·
Stayed 1 night
Clean room
Clean room
10
John
20 Nov 2025
·
Stayed 2 nights
Clean
Clean
4
Jason
26 Oct 2025
·
Stayed 1 night
Room was clean ish Tooth paste stains on vanity and floor Dust in certain areas Desk manager was not professional Disrespectful/ defensive about simple request and questions about our room False advertisement of the room Rock spa was a shower Not a bath/spa Dinner staff was amazing And respectful Cleaning staff as well
Room was clean ish Tooth paste stains on vanity and floor Dust in certain areas Desk manager was not professional Disrespectful/ defensive about simple request and questions about our room False advertisement of the room Rock spa was a shower Not a bath/spa Dinner staff was amazing And respectful Cleaning staff as well
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, spacious, and comfortable with large bathrooms and some nice views. A few report low shower pressure, uncomfortable beds, frosted or non-transparent windows in certain rooms, and occasional amenity mismatches like missing soaker tubs or in-room microwaves.
Related guest reviews
10
Josh
23 Aug 2025
·
Stayed 1 night
Very beautiful, nice view out the window hotel room.
Very beautiful, nice view out the window hotel room.
6
Ken
11 Aug 2025
·
Stayed 1 night
I paid extra for a King suite with soaker tub. It indicated in the description and pictures. I was given a room without one, then switched rooms. This one also didn't have one. Why am I paying extra for a room without the amenities listed?
I paid extra for a King suite with soaker tub. It indicated in the description and pictures. I was given a room without one, then switched rooms. This one also didn't have one. Why am I paying extra for a room without the amenities listed?
4
Nicholas
7 Oct 2025
·
Stayed 2 nights
We were in second floor room that faces the casino. Because the rooms are adjacent to the casino roof the window isn’t floor to ceiling like they depict when you book it. Not only is the window much smaller than depicted it’s also frosted and non transparent up to 6+ feet high… it feels like sleeping in a basement. This isn’t really acceptable at the same price as the other rooms that have floor to ceiling windows that are actually windows. There should not be hotel rooms in this area, it should be gym or spa. If they want to put rooms here they should be discounted rooms. The funny thing is, it wasn’t even that busy, why would they put first time customer here at their new property. Speaks to bad service.
We were in second floor room that faces the casino. Because the rooms are adjacent to the casino roof the window isn’t floor to ceiling like they depict when you book it. Not only is the window much smaller than depicted it’s also frosted and non transparent up to 6+ feet high… it feels like sleeping in a basement. This isn’t really acceptable at the same price as the other rooms that have floor to ceiling windows that are actually windows. There should not be hotel rooms in this area, it should be gym or spa. If they want to put rooms here they should be discounted rooms. The funny thing is, it wasn’t even that busy, why would they put first time customer here at their new property. Speaks to bad service.
6
Kathy
17 Nov 2025
·
Stayed 1 night
The place is spotless, but it’s very loud and chaotic as soon as you walk in. I am used to casino in Orillia where you walk into a concourse and then you walk into the gaming section or you go to the concert area. The hotel was clean and the rooms were nice, but the bed was the most uncomfortable bed I’ve ever slept in. I think I got four hours of sleep. We did have a mysterious man knock on our door, telling us he was coming to check our electrical and was our TV working. Well, the TV was going and the lights were all on. He wasn’t wearing a uniform from the hotel and didn’t have any ID. It was just holding a multimeter in his hand. I told him we were fine and shut the door. I asked security and the people at the front desk and they said they had not sent anybody up. Thankfully, we did not let him in our room. This was 4:30 in the afternoon. The security team seemed to take it seriously but nobody contacted us to see if anybody had come back or if we were OK. The restaurants are a few and far between. The hotel is very remote so it’s not like you could go out and grab food anywhere. We did get a pizza from the casino and it was amazing and fairly reasonably priced.
The place is spotless, but it’s very loud and chaotic as soon as you walk in. I am used to casino in Orillia where you walk into a concourse and then you walk into the gaming section or you go to the concert area. The hotel was clean and the rooms were nice, but the bed was the most uncomfortable bed I’ve ever slept in. I think I got four hours of sleep. We did have a mysterious man knock on our door, telling us he was coming to check our electrical and was our TV working. Well, the TV was going and the lights were all on. He wasn’t wearing a uniform from the hotel and didn’t have any ID. It was just holding a multimeter in his hand. I told him we were fine and shut the door. I asked security and the people at the front desk and they said they had not sent anybody up. Thankfully, we did not let him in our room. This was 4:30 in the afternoon. The security team seemed to take it seriously but nobody contacted us to see if anybody had come back or if we were OK. The restaurants are a few and far between. The hotel is very remote so it’s not like you could go out and grab food anywhere. We did get a pizza from the casino and it was amazing and fairly reasonably priced.
10
Lorne
30 Nov 2025
·
Stayed 1 night
the room was excellent. Clean, very luxurious and well planned out. well worth the visit. the only regret is we didn't stay longer.
the room was excellent. Clean, very luxurious and well planned out. well worth the visit. the only regret is we didn't stay longer.
10
Josee
11 Sept 2025
·
Stayed 1 night
Very nice rooms, clean and modern.
Very nice rooms, clean and modern.
6
Ryan
21 Jan 2026
·
Stayed 1 night
Hotel Staff wasn't too friendly at check-in or checkout. Very little water pressure for the shower which made it a cold a shower.
Hotel Staff wasn't too friendly at check-in or checkout. Very little water pressure for the shower which made it a cold a shower.
10
Ralph
16 Dec 2025
·
Stayed 1 night
Our room was very nice. The bed was very comfortable. Great place for a quick get away.
Our room was very nice. The bed was very comfortable. Great place for a quick get away.
8
Mark
10 Nov 2025
·
Stayed 1 night
Room is well appointed and nice decor. Bathrooms are very good
Room is well appointed and nice decor. Bathrooms are very good
10
Darnell
25 Dec 2025
·
Stayed 1 night
Great room... stayed in suite.... big, clean and comfortable
Great room... stayed in suite.... big, clean and comfortable
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly, helpful, and efficient. However, guests cite inconsistent front-desk experiences, check-in and parking hassles, limited follow-up on issues, and occasional maintenance disruptions.
Related guest reviews
10
Abtin
22 Oct 2025
·
Stayed 2 nights
Very friendly staff. Clean and pleasant atmosphere. Accommodating and efficient in response. Would stay here again.
Very friendly staff. Clean and pleasant atmosphere. Accommodating and efficient in response. Would stay here again.
8
Stephanie
10 Oct 2025
·
Stayed 1 night
Quick check in, friendly staff. Not happy that my room is close to the elevator again.
Quick check in, friendly staff. Not happy that my room is close to the elevator again.
6
Carrie-Anne
9 Nov 2025
·
Stayed 1 night
The front desk clerk told us that our room was on the third floor but it was actually on the fourth, which led to some confusion trying to find it. Why is room 1411 on the fourth floor and not the 14th? Why not number it as 411? Weird. She was also kind of abrasive about the error on the machine, blamed me for the incidentals signature not going through when it was not my fault the thing crashed. Not a great start.
The front desk clerk told us that our room was on the third floor but it was actually on the fourth, which led to some confusion trying to find it. Why is room 1411 on the fourth floor and not the 14th? Why not number it as 411? Weird. She was also kind of abrasive about the error on the machine, blamed me for the incidentals signature not going through when it was not my fault the thing crashed. Not a great start.
10
Lynn
13 Feb 2026
·
Stayed 2 nights
It was an amazing stay! The staff were outstanding and super friendly. The variety of restaurants available is amazing. The food was all top notch and reasonably priced. Standard nonalcoholic beverages were complementary. The style was quite lovely.
It was an amazing stay! The staff were outstanding and super friendly. The variety of restaurants available is amazing. The food was all top notch and reasonably priced. Standard nonalcoholic beverages were complementary. The style was quite lovely.
6
Ryan
21 Jan 2026
·
Stayed 1 night
Hotel Staff wasn't too friendly at check-in or checkout. Very little water pressure for the shower which made it a cold a shower.
Hotel Staff wasn't too friendly at check-in or checkout. Very little water pressure for the shower which made it a cold a shower.
2
Alexandre
23 Oct 2025
·
Stayed 2 nights
Staff were horrible , not accommodating or pleasant same with every single wait staff in their restaurants. No concierge and had to walk through security everytime coming and going from hotel. Was horrible. Never will I return
Staff were horrible , not accommodating or pleasant same with every single wait staff in their restaurants. No concierge and had to walk through security everytime coming and going from hotel. Was horrible. Never will I return
2
Sara
24 Sept 2025
·
Stayed 3 nights
The manager, Greg, was absolutely not helpful when the second room I had booked got canceled in their system for my guest. I had checked in the previous night and informed the reception that my guest was arriving late, we intentionally booked the extra night as we had to be at an event prior to the usual check in time. The staff made the error of not making that note, and when I brought this to Greg's attention, he did not offer any solution or compensation for their mistake as my guest had to book a hotel last minute further away from our event. There were also flies in my room that I couldn't get rid of! I stayed in a room with frosted windows and it made me feel so weird that I couldn't see outside, almost like not having a window at all! They also only make your room every other day (?!) which was a first for me. I've stayed at Hard Rock Hotels in Mexico and it was the best experience. Had high hopes for this location, but was definitely disappointed.
The manager, Greg, was absolutely not helpful when the second room I had booked got canceled in their system for my guest. I had checked in the previous night and informed the reception that my guest was arriving late, we intentionally booked the extra night as we had to be at an event prior to the usual check in time. The staff made the error of not making that note, and when I brought this to Greg's attention, he did not offer any solution or compensation for their mistake as my guest had to book a hotel last minute further away from our event. There were also flies in my room that I couldn't get rid of! I stayed in a room with frosted windows and it made me feel so weird that I couldn't see outside, almost like not having a window at all! They also only make your room every other day (?!) which was a first for me. I've stayed at Hard Rock Hotels in Mexico and it was the best experience. Had high hopes for this location, but was definitely disappointed.
6
Roger
27 Aug 2025
·
Stayed 1 night
Check in as a hotel guest was challenging and frustrating. facility seems to cater to casino guests, not hotel quests. Check in parking was the biggest problem and frustration. Single lane for (drop off) only and 2 empty lanes for Valet. I understand it is best for the casino to charge additional fees for valet, but as a hotel guest there was nowhere to leave the car as you bring your bags in for check in to your room. I was scolded by a lady ( short blond hair) I was told that other guests could figure out where to park. ( I guess that means I’m the problem.
Check in as a hotel guest was challenging and frustrating. facility seems to cater to casino guests, not hotel quests. Check in parking was the biggest problem and frustration. Single lane for (drop off) only and 2 empty lanes for Valet. I understand it is best for the casino to charge additional fees for valet, but as a hotel guest there was nowhere to leave the car as you bring your bags in for check in to your room. I was scolded by a lady ( short blond hair) I was told that other guests could figure out where to park. ( I guess that means I’m the problem.
8
Carolyn
29 Oct 2025
·
Stayed 1 night
Room was great, we had an accessible room for my mom and it was perfect. Only complaint there was no coffee for the morning, tray was empty and I only noticed when I went to make it. Staff was awesome, super friendly and helpful our first stay and definitely not our last!
Room was great, we had an accessible room for my mom and it was perfect. Only complaint there was no coffee for the morning, tray was empty and I only noticed when I went to make it. Staff was awesome, super friendly and helpful our first stay and definitely not our last!
10
Candice
9 Nov 2025
·
Stayed 2 nights
Our room was spectacular! The dining options were great and the staff was amazing!
Our room was spectacular! The dining options were great and the staff was amazing!
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AI-generated summary based on recent guest reviews
Location
Remote from downtown and conveniences; most recommend a car and note limited nearby options. On-site casino, dining, and events reduce the need to travel.
Related guest reviews
10
Magdalena
4 Aug 2025
·
Stayed 1 night
Great new hotel with comfortable new rooms, beautiful huge bathrooms. The main area by the lobby is where the casino is, so it's LOUD and busy all the time
Great new hotel with comfortable new rooms, beautiful huge bathrooms. The main area by the lobby is where the casino is, so it's LOUD and busy all the time
8
William
16 Aug 2025
·
Stayed 1 night
The location and facility was difficult to access with limited handicapped parking an inconvenience for guests with limited mobility. Additionally, rest areas - seating & quiet areas was limited.
The location and facility was difficult to access with limited handicapped parking an inconvenience for guests with limited mobility. Additionally, rest areas - seating & quiet areas was limited.
10
Donald
25 Oct 2025
·
Stayed 1 night
All in one spot but close enough to major dinning and shopping if you leave the casino
All in one spot but close enough to major dinning and shopping if you leave the casino
10
Jaiden
25 Sept 2025
·
Stayed 3 nights
Went for a concert not really for the casino and it was honestly a great experience. Room was a decent size with a huge bathroom, two restaurants, two bars and basically a food court with a 24/7 snack and coffee bar. All the staff were super. I’m not a huge fan of casinos as they tend to be a lot but it was pretty chill (I stayed Sun-Wed so it wasn’t super busy) only issue was that it’s a bit far from the city and there is nothing around it, but besides that it was great!
Went for a concert not really for the casino and it was honestly a great experience. Room was a decent size with a huge bathroom, two restaurants, two bars and basically a food court with a 24/7 snack and coffee bar. All the staff were super. I’m not a huge fan of casinos as they tend to be a lot but it was pretty chill (I stayed Sun-Wed so it wasn’t super busy) only issue was that it’s a bit far from the city and there is nothing around it, but besides that it was great!
6
Kathy
17 Nov 2025
·
Stayed 1 night
The place is spotless, but it’s very loud and chaotic as soon as you walk in. I am used to casino in Orillia where you walk into a concourse and then you walk into the gaming section or you go to the concert area. The hotel was clean and the rooms were nice, but the bed was the most uncomfortable bed I’ve ever slept in. I think I got four hours of sleep. We did have a mysterious man knock on our door, telling us he was coming to check our electrical and was our TV working. Well, the TV was going and the lights were all on. He wasn’t wearing a uniform from the hotel and didn’t have any ID. It was just holding a multimeter in his hand. I told him we were fine and shut the door. I asked security and the people at the front desk and they said they had not sent anybody up. Thankfully, we did not let him in our room. This was 4:30 in the afternoon. The security team seemed to take it seriously but nobody contacted us to see if anybody had come back or if we were OK. The restaurants are a few and far between. The hotel is very remote so it’s not like you could go out and grab food anywhere. We did get a pizza from the casino and it was amazing and fairly reasonably priced.
The place is spotless, but it’s very loud and chaotic as soon as you walk in. I am used to casino in Orillia where you walk into a concourse and then you walk into the gaming section or you go to the concert area. The hotel was clean and the rooms were nice, but the bed was the most uncomfortable bed I’ve ever slept in. I think I got four hours of sleep. We did have a mysterious man knock on our door, telling us he was coming to check our electrical and was our TV working. Well, the TV was going and the lights were all on. He wasn’t wearing a uniform from the hotel and didn’t have any ID. It was just holding a multimeter in his hand. I told him we were fine and shut the door. I asked security and the people at the front desk and they said they had not sent anybody up. Thankfully, we did not let him in our room. This was 4:30 in the afternoon. The security team seemed to take it seriously but nobody contacted us to see if anybody had come back or if we were OK. The restaurants are a few and far between. The hotel is very remote so it’s not like you could go out and grab food anywhere. We did get a pizza from the casino and it was amazing and fairly reasonably priced.
10
Darrin
11 Oct 2025
·
Stayed 1 night
Great property. Kind of isolated but expected.
Great property. Kind of isolated but expected.
6
Steve
5 Sept 2025
·
Stayed 2 nights
Brand new hotel so what's to say bad about it. Staff are working through the kinks. OK price. Expensive on site food. Far away from conveniences. I don't think I'll bother staying here again.
Brand new hotel so what's to say bad about it. Staff are working through the kinks. OK price. Expensive on site food. Far away from conveniences. I don't think I'll bother staying here again.
10
Renee
23 Oct 2025
·
Stayed 2 nights
Wonderful Hotel and friendly staff. Highly recommend this hotel to anyone visiting Ottawa. You just need a vehicle to get around as it’s not really close to anything. I was visiting for work and it was perfect. Will be back again next month.
Wonderful Hotel and friendly staff. Highly recommend this hotel to anyone visiting Ottawa. You just need a vehicle to get around as it’s not really close to anything. I was visiting for work and it was perfect. Will be back again next month.
10
Sandra
9 Nov 2025
·
Stayed 2 nights
Beautiful property, very clean, great rooms, staff was very friendly. The only drawback was that it was very far from downtown Ottawa and expensive to get back & forth. It would be nice if there were some kind of shuttle from the hotel.
Beautiful property, very clean, great rooms, staff was very friendly. The only drawback was that it was very far from downtown Ottawa and expensive to get back & forth. It would be nice if there were some kind of shuttle from the hotel.
8
Dennis
17 Sept 2025
·
Stayed 1 night
The hotel is new and very well appointed. The only reason for 4 stars is to walk from parking to the hotel entrance one must walk along roadways with the issue of traffic to contend with. Sidewalks from the parking area would be safer especially when dragging luggage. Otherwise, a great hotel.
The hotel is new and very well appointed. The only reason for 4 stars is to walk from parking to the hotel entrance one must walk along roadways with the issue of traffic to contend with. Sidewalks from the parking area would be safer especially when dragging luggage. Otherwise, a great hotel.
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AI-generated summary based on recent guest reviews
Dining
Praise for the steakhouse and some venues, with good portions and tasty meals. Others report limited hours or availability, difficulty securing reservations, long waits, average food, an app-based marketplace, and basic or missing room service.
Related guest reviews
6
Brad
10 Aug 2025
·
Stayed 1 night
Rooms are great, but when it comes to food and convenience, the hard rock struck out. They made their market place fully automated, so you’re ordering from a screen, difficult to modify or ask for something simple. We had reservations at steak house, even though it was 2/3 full we were told that if we didn’t have reservations we would not be allowed to sit. We had 9:00 reservations, we got our soup and 5 min after soup was given to us our steak came, so we couldn’t even enjoy the soup. Asked for medium rare, came medium well, we sent it back, was then told that the “heat” said it was medium rare so they will make it rare. New steak came and was 2/3 bone or fat and had zero flavour. Casino was packed, happening.
Rooms are great, but when it comes to food and convenience, the hard rock struck out. They made their market place fully automated, so you’re ordering from a screen, difficult to modify or ask for something simple. We had reservations at steak house, even though it was 2/3 full we were told that if we didn’t have reservations we would not be allowed to sit. We had 9:00 reservations, we got our soup and 5 min after soup was given to us our steak came, so we couldn’t even enjoy the soup. Asked for medium rare, came medium well, we sent it back, was then told that the “heat” said it was medium rare so they will make it rare. New steak came and was 2/3 bone or fat and had zero flavour. Casino was packed, happening.
10
pina
7 Oct 2025
·
Stayed 1 night
amazing steakhouse
amazing steakhouse
10
Keith
22 Dec 2025
·
Stayed 1 night
Nicely appointed, clean room. Casino was fun and our dinner at the Council Oak was excellent!
Nicely appointed, clean room. Casino was fun and our dinner at the Council Oak was excellent!
10
Carmen
23 Sept 2025
·
Stayed 1 night
Excellent clean hotel and the staff were great. I only wished the dining area was open on Monday and Tuesdays. Our food options were limited. Otherwise super happy staying there.
Excellent clean hotel and the staff were great. I only wished the dining area was open on Monday and Tuesdays. Our food options were limited. Otherwise super happy staying there.
8
Daryl
9 Oct 2025
·
Stayed 1 night
Bed was comfortable, dining options a bit of a let down, bar and grill needed reservation, then the hard rock itself (food was average), then a food court - but have to order from kiosk then waited 30 min for a pizza. Nothing for a young couple wanting a nice meal in a quiet spot. Older crowd. Would be nice to see something to cater to the 20-40s crowd - club/bar, a place with apps/happy hour style, better music, maybe a kids area with some claw machines since they cant play the casino...there are some missed opportunities. Overall a nice place but needs to work out some of the kinks.
Bed was comfortable, dining options a bit of a let down, bar and grill needed reservation, then the hard rock itself (food was average), then a food court - but have to order from kiosk then waited 30 min for a pizza. Nothing for a young couple wanting a nice meal in a quiet spot. Older crowd. Would be nice to see something to cater to the 20-40s crowd - club/bar, a place with apps/happy hour style, better music, maybe a kids area with some claw machines since they cant play the casino...there are some missed opportunities. Overall a nice place but needs to work out some of the kinks.
6
Troy
9 Oct 2025
·
Stayed 1 night
So I'm not usually one to judge a service on one visit, but based on the amount of money I spent for one night, I felt I should clarify my poor rating. The hotel, as explained by the customer service staff during our check in, just opened this past July. The lobby and room was clean. The staff were informative when we arrived with our questions. Check in was a breeze. However, since we arrived late and tired from our road trip, we decided to order room service. It's done through the app QR code on the TV. Delivery was quick. But it was delivered in a take out box instead of plates. We ate our meal out of take out boxes with plastic forks and knives. No condiments provided. Not cool. Secondly, the pillows have plastic zippers on the covers. Found out when I scratched my back while turning over. Now I'm being picky here, but the TV channel selection didn't show the Blue Jay game 3 in the ALDS. Minor point but notable.
So I'm not usually one to judge a service on one visit, but based on the amount of money I spent for one night, I felt I should clarify my poor rating. The hotel, as explained by the customer service staff during our check in, just opened this past July. The lobby and room was clean. The staff were informative when we arrived with our questions. Check in was a breeze. However, since we arrived late and tired from our road trip, we decided to order room service. It's done through the app QR code on the TV. Delivery was quick. But it was delivered in a take out box instead of plates. We ate our meal out of take out boxes with plastic forks and knives. No condiments provided. Not cool. Secondly, the pillows have plastic zippers on the covers. Found out when I scratched my back while turning over. Now I'm being picky here, but the TV channel selection didn't show the Blue Jay game 3 in the ALDS. Minor point but notable.
10
Lynn
13 Feb 2026
·
Stayed 2 nights
It was an amazing stay! The staff were outstanding and super friendly. The variety of restaurants available is amazing. The food was all top notch and reasonably priced. Standard nonalcoholic beverages were complementary. The style was quite lovely.
It was an amazing stay! The staff were outstanding and super friendly. The variety of restaurants available is amazing. The food was all top notch and reasonably priced. Standard nonalcoholic beverages were complementary. The style was quite lovely.
8
Maison
28 Sept 2025
·
Stayed 1 night
All about the hôtel noting to say, expect for the food , to many peoples impossible to reserve for diner at hard rock restaurant or at the steak house !! No choice to go at the market for wait near an hour to Get a pizza!! Need a buffet in the place
All about the hôtel noting to say, expect for the food , to many peoples impossible to reserve for diner at hard rock restaurant or at the steak house !! No choice to go at the market for wait near an hour to Get a pizza!! Need a buffet in the place
10
Nicholas
14 Sept 2025
·
Stayed 3 nights
The steak and seafood restaurant was absolutely fantastic! The hostess was exceptional, making us feel welcome from the moment we arrived. The rooms were beautifully decorated, very nice, and impeccably tidy. It was a truly delightful experience!
The steak and seafood restaurant was absolutely fantastic! The hostess was exceptional, making us feel welcome from the moment we arrived. The rooms were beautifully decorated, very nice, and impeccably tidy. It was a truly delightful experience!
10
John
4 Sept 2025
·
Stayed 1 night
I liked everything about the stay. There was only one thing we noticed that needs improvement, there was no functioning evening room service. We will return. We had a excellent stay.
I liked everything about the stay. There was only one thing we noticed that needs improvement, there was no functioning evening room service. We will return. We had a excellent stay.
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AI-generated summary based on recent guest reviews
8
Rachelle
6 days ago
·
Stayed 1 night
Great experience. Hotel is very clean and modern.
Great experience. Hotel is very clean and modern.
6
Mike
2 weeks ago
·
Stayed 3 nights
Appreciate that it was pet friendly.
Appreciate that it was pet friendly.
8
Kelly Lynn
3 weeks ago
·
Stayed 2 nights
Rooms were nice. Excellent spot for no smokers who like to gamble
Rooms were nice. Excellent spot for no smokers who like to gamble
10
brennan
19 Aug 2026
·
Stayed 1 night
Very good service! Friendly staff
Very good service! Friendly staff
4
Brett
18 Aug 2026
·
Stayed 2 nights
Excellent room, Poor service, terrible food options on property and very poor quality
Excellent room, Poor service, terrible food options on property and very poor quality
Property policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about Hard Rock Hotel & Casino Ottawa
Is parking available at the property?
Yes, free self-parking is available on-site. Valet parking is also offered at a fee of CAD 20 per day, which includes in/out privileges.
Does the hotel allow pets?
Yes, the property allows pets in specific rooms only, with a maximum fee of CAD 49.00 per pet per night plus a one-time cleaning fee of CAD 49.00. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Where is the hotel located in relation to key landmarks?
The hotel is located in Ottawa's Gloucester area, within a 15-minute drive of Rideau Canal and Carleton University. It is 11.4 miles from Parliament Hill and 11.9 miles from Byward Market Square. The nearest major airport is Ottawa International Airport, approximately 5.8 miles away.
What are the hotel's policies for guests staying with children?
Children 18 years old and younger are not permitted at this property.
What are the policies regarding extra beds or cribs?
The property offers rollaway beds at a fee of CAD 20.00 per stay. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: NO DATA
- 2026-09-20: NO DATA
- 2026-09-21: 316.0624314849853USD
- 2026-09-22: NO DATA
- 2026-09-23: 289.3809904129028USD
- 2026-09-24: 233.33927791595457USD
- 2026-09-25: 281.36998450012203USD
- 2026-09-26: 336.4288987030029USD
- 2026-09-27: 157.07397265625USD
- 2026-09-28: 155.67381350402832USD
- 2026-09-29: 188.52019010925292USD
- 2026-09-30: 163.77469177551268USD
- 2026-10-01: NO DATA
- 2026-10-02: NO DATA
- 2026-10-03: NO DATA
- 2026-10-04: 176.51176467285154USD
- 2026-10-05: 173.61859636383056USD
- 2026-10-06: 242.32900099639892USD
- 2026-10-07: 176.99039497375486USD
- 2026-10-08: 230.3460957366943USD
- 2026-10-09: 299.5392293121338USD
- 2026-10-10: 310.2332167663574USD
- 2026-10-11: 173.61859636383056USD
- 2026-10-12: 177.75475666961668USD
- 2026-10-13: 173.61859636383056USD
- 2026-10-14: 200.17143816528318USD
- 2026-10-15: 232.99639323577878USD
- 2026-10-16: 279.0941872741699USD
- 2026-10-17: 303.2753341369629USD
- 2026-10-18: 324.6919294769287USD
- 2026-10-19: NO DATA
- 2026-10-20: NO DATA
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: 308.4616225646972USD
- 2026-10-24: 311.62622956848145USD
- 2026-10-25: 178.52626471557616USD
- 2026-10-26: 170.98260908050537USD
- 2026-10-27: 170.98260908050537USD
- 2026-10-28: 185.9127707107544USD
- 2026-10-29: 189.52744013061522USD
- 2026-10-30: 298.6819825805664USD
- 2026-10-31: 298.6819825805664USD
- 2026-11-01: 170.98260908050537USD
- 2026-11-02: 187.35579044799803USD
- 2026-11-03: 190.40400652923583USD
- 2026-11-04: 203.7361006500244USD
- 2026-11-05: 203.7361006500244USD
- 2026-11-06: 310.2332167663574USD
- 2026-11-07: 298.6819825805664USD
- 2026-11-08: 170.43612348480224USD
- 2026-11-09: 187.35579044799803USD
- 2026-11-10: 170.98260908050537USD
- 2026-11-11: 185.9127707107544USD
- 2026-11-12: 184.0599918701172USD
- 2026-11-13: 309.97377623291015USD
- 2026-11-14: 373.51859583435055USD
- 2026-11-15: 177.75475666961668USD
- 2026-11-16: 177.75475666961668USD
- 2026-11-17: 185.1984159500122USD
- 2026-11-18: 244.44761355133056USD
- 2026-11-19: 170.98260908050537USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 19 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: CAD 200 per accommodation, per night
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a smoke detector, and outdoor lighting
- Children 18 years old and younger are not permitted at this property.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Valet parking fee: CAD 20 per day (in/out privileges)
- Pet fee: CAD 49.00 per pet, per night plus CAD 49.00 one-time cleaning fee
- Service animals are exempt from fees
- Rollaway bed fee: CAD 20.00 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Room service
Valet parking
Housekeeping
Services
Housekeeping
Safe-deposit box
ATM/Cash machine
Luggage storage
24-Hour Front Desk
General
Room service
Restaurant
Non-smoking rooms
Picnic area/Tables
Adults only
Internet
Free wi-fi
Activities
Casino
Garden
Live music
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Valet parking
Free parking
Parking (Limited)
Parking Onsite