Bay Area Inn & Suites

It was awful! They accepted reservations knowing that they had no Hot water! Dirty sheets with hair still on them! Missing fire alarm, bathroom vent hanging over shower, open sink with stopper. No phone When I went to complain in the pouring rain, with a bad cough & cold he refused to let me in lobby while I soaked in the rain and did Nothing!!

Scam - they said include breakfast and they didn’t have it - room was dirty - blankets were dirty - staff was not helpful.

No wifi and no phone in room to call front desk.

We arrived at 8am after a 15 hours flight. We booked also the night before even though we only checked in in the morning, because we wanted to enjoy the full breakfast and to check in as soon as we arrived. 1. Rooms are filthy. 2. The reservation is very specific that the rooms include a full, hot breakfast however, this hotel does NOT offer ANY KIND OF BREAKFAST! 3. The hotel refused to refund us for the 1st night, even though we didn't even use the rooms! Hotels.com is also refusing to do so even though they lied about the breakfast!

Room had dirty towels on the floor behind the door. Window was cracked. Ice machine was unusable. Tv remote had no back or batteries to it.

They gave me room 201 and the floor was dirty and sticky, they moved me to 202 and the television control did not work and the bathroom was dirty. They also do not provide the breakfast that is offered on the website. The dining room is closed, not recommended.

It was awful! They accepted reservations knowing that they had no Hot water! Dirty sheets with hair still on them! Missing fire alarm, bathroom vent hanging over shower, open sink with stopper. No phone When I went to complain in the pouring rain, with a bad cough & cold he refused to let me in lobby while I soaked in the rain and did Nothing!!

I am very surprised that Expedia recommended this property so highly. It was the worst hotel I ever staid in. The first room we went 102 had a huge puddle in the bathroom due to a leak coming from upstairs thru the ventilation fan. We then were moved to another room that rank marijuana as if they had a party in there. Finally we ended up in room 111 that was filthy It was so dirty, filthy floors that have not be mopped in who know how long. My night stand for sure has not been cleaned, my cell phone got stock on the furniture , it was so sticky. There was mildew all around the whole bathtub. The smoke alarm system yanked from the wall. Holes in the walls. Tape to hold the blinds together. I am thinking to let the Health Department know about the mildew all around the tub. I don't think that the floor has been finish to be installed. We paid for a King size bed and got a queen instead. I think you owe us a full refund for our 1 night. I have pictures to prove all that. My husband and I are very disappointed by Expedia and the Quality Inn chain. We will never use them again.

Very BAD experience, We reserved two rooms, both rooms SUPER DIRTY, they weren’t broomed, hair and little papers on the floor, trash in the bathroom trash can, dust on the mirrors, the tubs were moldy, one room had broken blinds , the other room the bathroom door didn’t close well was like hanging., we had stayed in different hotels Quality Inn before and never experience like this time, it looks like it works as a motel not as a hotel, never coming to this location anymore.

The room was very dirty, the floor, the bathroom. It stinks of cigarettes. The walls have dirt stains. Expedia should not recommend this place.

The room was dirty, badly stained towels, bed frame broken, worst experience ever! Toilet broken, the bed had hairs on it, just disgusting all around. Very disappointed especially for the price.

Room was dirty. Did not stay that night. The room has ants everywhere. We booked to another hotel the same night.

I had a terrible experience; my room was very dirty. They only made the bed and did not clean the room and bathroom, which was also very dirty. There was even a used of underwear left on the chair by the last guest.

We decided to book 2 nights. We arrived almost at 2 am. Since we got the room the smell of cigarette was pretty strong even though we asked for non smoking. Walls were dirty, floor was almost coming off, a lot of hair in the bed and bedsheets. Worst part the restroom, horrible dirty with stains of urine in the floor and toilet. Next day in the morning we went to the lobby twice nobody was there, we wanted to ask for towels but we couldn’t. After 1 hour we tried to call and finally someone answered, we asked for towels and the guy told us to go get some at the laundry. Immediately I try to cancel my second night but I couldn’t. So not even the website couldn’t help me. It was the worst experience ever.

Everything was good except I found some hair left over in the shower from guess before 😧

Room was disgusting, sheets, floor, doors, restroom and walls were very very dirty. I was shocked because we have stayed here before and hotel was very clean but this time around it was just disgusting.

Horrible place to stay at found 2 roaches right when we open the door . Smoke detector was beeping needed battery change omg !!! Refuses to stay there .

Very noisy at nights, furnitures damaged, broken blinds, fire alarm detector missing, cigarette burn in blanket.

The pictures on the site don’t match what you get. It’s dirty and no smoke detector. A wide crack in the door where I can see outside. I didn’t feel safe and homeless person outside our door. The TV is 13 inch and mold on the shower.

The room smelled alot of cigarette, the room didn't have a smoked fire alarm. A little bit poor of cleanliness, but overall the staff and the location of the hotel was perfect.

My non smoking room smelled horrible Like stale smoke and must. The peel and stick tile was not all peeling up. The bathroom had mold in the caulking and the mat in the tub did not look clean. The hand towel on top of the others appeared To be used and the balance of the towels were pretty stained. The upstairs neighbor could be clearly heard. The binder in the room Said keys needed to be returned to the office and no one was there to receive them. I was pretty disappointed overall.

The room smelled like weed , i asked the owner to change it and he replied this is the cleanest room we have in here .

Nice area, hard bed, issues with toilet

Room had dirty towels on the floor behind the door. Window was cracked. Ice machine was unusable. Tv remote had no back or batteries to it.

Room was spacious and comfortable. 2nd stay at this hotel. Will definitely stay again in the future.

The room was comfortable enough but a little dirty. There was debris on the floor near the walls or around the skirt of the bed. Also appeared there was liquid/lubrication that had been spilled on the wall and floor between the bed and nightstand that wasn’t cleaned up. The bed was comfortable and it was a quiet stay, got the job done.

Room was dirty, microwave broken, they promised to change it and never came back, wouldn’t answer the phone when I called (5x) and wouldn’t allow anyone in the lobby area. So when it was time to check out I was standing in the rain and no one ever came

The room was clean. The staffs are friendly and respectful. The motel is located near some restaurants and fast food places. It is also close to downtown Hayward.

It was awful! They accepted reservations knowing that they had no Hot water! Dirty sheets with hair still on them! Missing fire alarm, bathroom vent hanging over shower, open sink with stopper. No phone When I went to complain in the pouring rain, with a bad cough & cold he refused to let me in lobby while I soaked in the rain and did Nothing!!

When checking in I had to contact Expedia because of a payment problem but my card had already been charged. So the next day when I went into the office because my key wasn’t working to get back in the room he asked me again about the payment when Expedia had already called him to sort out the payment. Then later that day I asked for new covers because we spilled a drink of the them I was given a sheet like it’s not freezing cold and when I asked for a second cover I was given something that felt like a window curtain. I explained that I spilled through all the covers and still that’s all I was given. Also room service didn’t come in and at least refresh the towels. The bathroom was horrible, the floors looked like they had mold or some type of filth on them and were lifted. The bathtub also looked like it had mold or just not properly cleaned in between corners. The walls throughout the room were dirty like things had splattered on them and the pillows on the bed were so small it was uncomfortable for two people to sleep with. Over all I wasn’t pleased with the service nor the cleanliness of the room.

Check in was fast and easy very friendly staff everything clean

This hotel is FILTHY and they are unprofessional! I had to change my room 3 times because of how dirty and broken the rooms were. The staff was rude and housekeeping doesn’t use the proper, safe, sanitary measures to clean each room. I found bodily fluids on the toilet seat and on the walls and mattress. The staff is rude. The manager yelled at me, refused to give me a refund. This hotel is unsafe and filthy! Do not stay here!

Nice bed, clean linens and close to where I needed to be. No house provided during my stay. When I approached front desk staff about it they said that house keeping had gone home for the day. They offered to give me new towels, which I accepted. The floors and shower were dirty upon arrival, no pride in the housing work.

House keeper was unprofessional walking in room without knocking office closed until 11am If u need towels or tissue anything you won’t get it Until 11 check out horribly unprofessional

Before outlining the minuses of my experience at this hotel, I definitely want to highlight the key positive of my stay and commend the the front desk staff member for being very friendly and helpful. The No. 1 disappointment in my stay at this hotel was that the advertised daily hot breakfast was not being served due to water damage/electrical issues in the kitchen which meant that a key part of what was advertised at this hotel (and what I paid for) was not delivered. Extra time, effort and money had to be wasted going out and getting breakfast each morning of my stay which is the exactly the kind of inconvenience I was trying to avoid when I paid for a hotel that advertised daily hot breakfasts. In addition to that, there was hair stuck to the bathroom door, the bedsheets were torn, the shower curtain was in tatters, the couch was unusable to sit on (you sink right through the cushion and crash against the pull-out bed) and the fire alarm was torn off the wall.

No staff present via check in window

The room was clean. The staffs are friendly and respectful. The motel is located near some restaurants and fast food places. It is also close to downtown Hayward.

Was decent looking outside then when i was pulling into the parking 2 prostitutes approached my car with my kids in it and pointed at the back room downstairs

It wasn’t even very safe. We had a woman trying to change my daughter apartment and we had a guy running towards my dog really scared.

This hotel is on a busy street, people were hanging around outside the rooms. It appeared to be a hotel used to shelter people experiencing homelessness. There were 4 listless looking men outside within yards of the door to our room. I am a woman traveling with my 20 year old granddaughter so this scenario was unsettling. The top sheet of my bed was badly stained (“it’s clean though” said the front desk attendant). There were dirty towels on the floor in the bathroom, not enough towels provided for 2 people, the coffee maker was in the bathroom (so unhygienic), there were no mirrors in the main room, no light bulb in one of the sockets, a hole in the wall, the sink only drained if the drain cover was completely removed, there was a pincher bug in the bathroom, the floor felt sticky and proved accurate because our socks were quickly becoming dirty, there was no breakfast room or at least no evidence of one as advertised on Hotels.com. We were apprehensive about going out and coming back at night so we stayed in and ordered DoorDash. We slept on top of the sheets, didn’t take showers, and left in the morning. The man from housekeeping looked bedraggled with a cigarette hanging out of his mouth, dirty ragged clothes, and came banging on all the doors at 10am as if we were prison inmates. I’m disgusted with Hotels.com for allowing this hotel to be listed on their website.

Unsafe

Nice area, hard bed, issues with toilet

Budget friendly and a well maintained family-ran property with very clean rooms. Safe, quiet, and reliable for a quick stay especially if you’re familiar with the Hayward district and know your way around the Bay Area. Recommended!

Nice area, very convenient

Nice area

Unsafe. A lot of weird activity happening with guests.

I would never stay there again there’s was a lot of people coming in and out of 2 doors next to ours it looked like some illegal activity was going on the walls were very dirty with food and dead bugs smeared the bathroom tub looked like it hasn’t been cleaned they bed sheets were Stan property said it had complementary breakfast and it didn’t and honestly that’s the only reason why I booked it

Scam - they said include breakfast and they didn’t have it - room was dirty - blankets were dirty - staff was not helpful.

We arrived at 8am after a 15 hours flight. We booked also the night before even though we only checked in in the morning, because we wanted to enjoy the full breakfast and to check in as soon as we arrived. 1. Rooms are filthy. 2. The reservation is very specific that the rooms include a full, hot breakfast however, this hotel does NOT offer ANY KIND OF BREAKFAST! 3. The hotel refused to refund us for the 1st night, even though we didn't even use the rooms! Hotels.com is also refusing to do so even though they lied about the breakfast!

We were supposed to get breakfast but they never had anything out. That was one of the reasons I picked this place. The room was nice.

Before outlining the minuses of my experience at this hotel, I definitely want to highlight the key positive of my stay and commend the the front desk staff member for being very friendly and helpful. The No. 1 disappointment in my stay at this hotel was that the advertised daily hot breakfast was not being served due to water damage/electrical issues in the kitchen which meant that a key part of what was advertised at this hotel (and what I paid for) was not delivered. Extra time, effort and money had to be wasted going out and getting breakfast each morning of my stay which is the exactly the kind of inconvenience I was trying to avoid when I paid for a hotel that advertised daily hot breakfasts. In addition to that, there was hair stuck to the bathroom door, the bedsheets were torn, the shower curtain was in tatters, the couch was unusable to sit on (you sink right through the cushion and crash against the pull-out bed) and the fire alarm was torn off the wall.

They gave me room 201 and the floor was dirty and sticky, they moved me to 202 and the television control did not work and the bathroom was dirty. They also do not provide the breakfast that is offered on the website. The dining room is closed, not recommended.