The Mint Resort Isla Mujeres

- elevator did not work during our 5 day stay. - first night 5 AM smoke alarm above our bed went off. We found it was only our room that was going off. 7 AM it went off again. Smoke alarms are not hard wired and Maintainence did not know how to change batteries. The manager came to our room at 930AM and changed the batteries. - upon check-in we requested NO complimentary spa treatments we would prefer comp. breakfast each morning. After the smoke alarm incendent the manager promised we would have comp. breakfast for our bad experience. - next morning we went to have breakfast and front desk said we had to pay there was not a note on file stating comp. breakfast. -location great, rooms large, pool OK with only 4 chairs. -manager does not care to follow through and ruined our trip. We will not return and will never recommend this hotel.

Location was great, close to the beaches and restaurants Staff was friendly Room was quiet big so perfect for us 3 people in the same room The balcony was a bit boring and only furnished with two chairs We were three people but we only got 2 coffee capsules and two bottles of water each day which was a bit strange We asked for three but it was not possible I can after all recommend the Hotel!

I had a fantastic week at this hotel! The room was immaculate, and the staff truly went above and beyond to make sure I was comfortable. Even when a minor hiccup occurred with the hot water at check-in, they had it working again in no time. I enjoyed my stay very much and would gladly return.

The room was fairly clean. The shower was a litte dirty. The pool wasnt huge, but we knew that. But the view was amazing. We were a bit dissapointed on towel service, we were only able to get towel service twice and we stayed there for about 7-8 days. They were always out or they were all in the wash. I dont get how they did not have enough towels. Also, the shower in the room, was only super hot water or cold water. There was no in between. I do not think I would stay at the mint again. Overall though for the price, it wasnt a bad stay.

Super value at a great location. Walkable around everywhere and safe. Rooms were nicely appointed