Sonesta ES Suites Gwinnett Place Atlanta

The hot tub was cold other than that my stay was great

Staff was nice and place was clean. The only thing that was concerning was the smell in the elevators and even in the room when we first walked in.

My stay was conformable and the breakfast was very good. My only complaint is that the parking spaces were too small and too close. I loved that the room had a full size frig.with freezer.

Pool was disgusting!! Green with things floating on top. Ice maker in room did not work and there was none on my floor even though there was a sign saying that there was. The other rooms kitchen is literally next to the beds in adjoining room and was very loud and can hear everything being said and done.

Initial room was smoky and hallway smelled horrible; nauseating. Changed room which smelled better but quality was like a motel. The pool was unavailable and not opening until May. This information would have been beneficial to know online when booking. The kids were super disappointed they couldn’t go to the pool. Front desk staff was ok but not super friendly.

Swimming pool was dirty and did not re open for 8 days, rooms and hallways smelled weed smoke and garbage

The hotel was not as clean as I thought it was. The elevators are musty. The floor I was put on the first time smelled like pee.

Staff was very friendly/the lobby area very nice…seems to be a mix of old and new…this is one of those conference hotels which is fine…I believe the nicer rooms are in the main building closer to the lobby and the older rooms are the suite side/smaller building down hallway of conference rooms behind the lobby…the elevator while keycard operated was an older elevator with cheap wallpaper put up to mask the old walls but the cracked buttons and worn out brass/gold are a dead giveaway along with the not so smooth ride…I had a king suite with pullout couch…the toilet did not flush and I was unable to use room phone to call down to front so I had to use my cell, someone was sent up within 30 min to install new bulb/flush handle, that was appreciated…the tv had seen better days it had streaks going through the screen…older shower with mildew tiles/old repairs/rust on door frame, but water was hot…the kitchenette had everything you need to cook/eat with, you can tell they had not been used or replaced in a while as they were covered in dust…the coffee maker had not been cleaned in sometime either, there was old coffee residue in the top and lime scale in water fill tank and pot…the pullout couch was a cloth/pleather, hated it but it’s whatever…older furniture not super dated…the bed was comfy/sheets smelled freshly laundered…booked room for sleeps up to 4, but was upgraded (room w/pullout) to accommodate original booking, 1/2 deposit charged was fair considering…ok for a night/two

I rented a room for 5 people. The rooms are spacious. I loved having a kitchen and being able to prepare meals. I did not like the beds because my sons are really tall and could not fit two of them in one bed. Beds seem to be full size instead of Queen size. The hotel has a laundry, I loved that but one of the dryers kept taking my coins and stopped working. Good thing after a few attempts I got refunded. My sons wanted to use the pool, me the hot tub, but those were not working. That was a downside. The cleaning staff and the staff at the breakfast restaurant are extremely kind and hardworking people. I admire the way they put effort into their work. The managers were amazing and the team at the reception area. I had a few situations with over charging my card, but the managers explained what happened and got everything straighten out. We had a situation in the room with the A/C for a few days. Thank God they gave us a new room. My youngest was getting sick because of the humidity and me too. The new room was a bit smaller than the first one but we were comfortable. We had a good time even though there were some things going on. Glad everything got fixed. Our pet had a good time as well!

The breakfast was delicious 😀 and the room was gorgeous. Our only complaint was the ice is only on the 8th floor, and we had no ice bucket.

Outdated rooms. Our room was 637. It smelled of smoke. You could hear the elevators all night. The towel holder fell off the wall in the bathroom constantly. It’s an old, outdated metal rod. Needs to be completely replaced. Our daughter also saw a large bug that went behind the dresser and we didn’t find again. We found bugs on the walls as well. Concerned about bringing home unwanted house guests in our luggage. Will not be staying here again.

This property was extremely dirty. Cigarette butts everywhere, even inside! Filthy carpet in the hallways, huge stains, bleach stains, trash, cigarette butts. Just nasty. My bed had only 2 sheets as covers. I had to call front desk for a comforter and was told I had to come down and pick it up. The bathroom sink stopper would not come up to drain the sink. Over all very disgusting!

Old building, old carpets, musty smell.

There was DOG POOP that remained on the hallway floor for hours, which we reported. The room smelled like urine & we called to have the bathroom cleaned, but no one came the first 2 times. After the 3rd call & complaint, we finally were able to get staff to clean the bathroom. This hotel has become VERY RUNDOWN & unappealing. I will NOT be returning.

The room I stayed in was on the 8th floor. My first complaint I have is that the room takes a while to have HOT water. You have to wait about 8 minutes to get the water (sink and tub )to run and heat up to use at an appropriate temperature. I also noticed there were quite a new Asian Beetles crawling on the walls, curtains and ceiling of the room. They can bite and resemble a ladybug but aren’t ladybugs. I killed about 5. That made my stay challenging.

The hotel was full of mold and animal urine in the elevator the rooms stunk like animals. There was mold and mildew in the rooms. I took pictures I will never stay there again nor will I recommend it to anyone ever.

The hotel was not as clean as I thought it was. The elevators are musty. The floor I was put on the first time smelled like pee.

Avoid staying at the Extended Stay (ES) of this hotel, even though they offer larger suites! The overall condition of the facilities is extremely outdated. Both beds are twin-sized instead of full-sized, and the sofa is so dirty and worn that you wouldn’t want to touch it—it’s in worse shape than anything you’d find at a goodwill store. Shockingly, the sofas in the hallway were literally bursting with exposed stuffing! The room had a terrible smell, a mix of garbage and carpet odor, making it unbearable. Speaking of the carpet, it was disgustingly dirty—worse than what you’d see in some shopping malls—and I didn’t even want to step on it. We switched rooms three times, and every single room had something broken: a burner, a towel rack, or even a missing chair. If it weren’t for the fact that I had already paid in full and couldn’t get a refund, I would have definitely switched to another hotel. This was by far the worst lodging experience I’ve ever had, completely ruining my trip to Atlanta.

The room had a strong odor from the time I got in there. It was a mixture of smoke and mildew. There was standing water on the bathroom floor so I called the front desk and someone came to fix the leak after about 2 hours later and I was already exhausted having been working all day. The kitchen wasn't as clean as it could have been. The actual room itself was nice but definitely needs some fresh paint and updating. The fridge has spot all over, the counter top wasn't cleaned and like I said the bathroom was just in bad shape not to mention there's hole in the bathroom floor where water was draining through. A good way to allow roaches and other bugs into the room. And yet they manage to over charge you for these rooms. The girl who checked me in had the audacity to tell me they were giving me a good rate on the deposit as if I don't stay there often. My dear you're not giving me anything! I always pay my way lol. I pay the price of the booking with no discounts so whatever

The property grounds is nice,seems to be in a safe area.Pictures online of the rooms must've been taken a Long time ago.We were given a room on "T" floor,code for lower level,past the pool and gym,and a maze route to the room.Stale smell in the hall was a hint.We wanted a room with a cooking kitchen given the time restraints of our trip. Kitchen Not fully equipped, beginning with the lack of a coffee pot. No wash clothes,soap,shower jell,.air condition worked,was turned down ,so the room was freezing! No bedding for the couch,phone doesnt work, TV remote broken,etc.As we discovered things,we contacted the front desk.After having to call twice,the worker snapped at us,stating," why did you not ask for everything at once'? Returned additional finds with a frown,and clear annoyance.Great breakfast and the single worker was extremely kind. Opened the drawer,saw rat droppings!!A dead roach in bathroom,The device that suppose to hold the shapoo,etc broken.I will attempt to download pictures.A very horrible experience in such a nice part of town.

Outdated rooms. Our room was 637. It smelled of smoke. You could hear the elevators all night. The towel holder fell off the wall in the bathroom constantly. It’s an old, outdated metal rod. Needs to be completely replaced. Our daughter also saw a large bug that went behind the dresser and we didn’t find again. We found bugs on the walls as well. Concerned about bringing home unwanted house guests in our luggage. Will not be staying here again.

I enjoyed this more than the regular Sonesta hotel. I had way more space and had no carpet, which was a plus!

Overall was a great experience I love the fact that the kitchen came with pots pans plates and more. I extremely love the extra pillows that was phenomenal! Very spacious which is great when you are traveling with a child. Bathroom lighting could have used an upgrade it still felt really dark in there compared to the rest of the hotel room. Normally it's not an issue, however the faucets would only spit out hot water so I had to make a bath for my child and then let it cool. For me the water was phenomenal I love it when it's hot. The only concern genuine concern, is the Asian ladybug infestation because they bite they hide behind the curtains at the very top. there was some in the hallway as well.

The first room we went to was pretty bad. It smelled like very old damp wet dog. There was a dead spider on the sealing, black stains on the carpet, and stains on the curtains. It made us feel very uncomfortable. After ten minutes we went back down to the desk and asked to change our room. The front desk was very accomdating and gave us a new room! Great service here. The new room was better. You felt like you were walkng into a hotel room and not someones dingy old basment. The showers were awful however. Very low flow and most of the time we were lucky to get warmer water. The amenities in the hotel were bad as well. No coffee station, no shower caps or toothbrushes. Just a bar of soap to wash your hands and no little bottles of shampoo or body wash. There are industridial dispensaries in theshower felt like a downgrade of the dollar store. The "sound proof" room was laughable becase we could hear our neighbors phone ringing and ever word he said on the phone. We could even hear the replies of the person he was on the phone with because im guessing it was speaker. There is a door in the bedrrom that went straight to the other peoles room with a twist lock which im sure is standard but makes you feel very unsettled. The furniture was old, thin board like leather couch that looked like it was there since the 90s as well as the carpet. The pictures are the best thing about the hotel. The complementary breakfast buffet was nice. But honestly I would never stay there again.

Check in was easy and staff pleasant. Room was spacious and comfortable. Older dated room but clean. Breakfast was great lots of options and wonderful polite staff.

Staff was very friendly/the lobby area very nice…seems to be a mix of old and new…this is one of those conference hotels which is fine…I believe the nicer rooms are in the main building closer to the lobby and the older rooms are the suite side/smaller building down hallway of conference rooms behind the lobby…the elevator while keycard operated was an older elevator with cheap wallpaper put up to mask the old walls but the cracked buttons and worn out brass/gold are a dead giveaway along with the not so smooth ride…I had a king suite with pullout couch…the toilet did not flush and I was unable to use room phone to call down to front so I had to use my cell, someone was sent up within 30 min to install new bulb/flush handle, that was appreciated…the tv had seen better days it had streaks going through the screen…older shower with mildew tiles/old repairs/rust on door frame, but water was hot…the kitchenette had everything you need to cook/eat with, you can tell they had not been used or replaced in a while as they were covered in dust…the coffee maker had not been cleaned in sometime either, there was old coffee residue in the top and lime scale in water fill tank and pot…the pullout couch was a cloth/pleather, hated it but it’s whatever…older furniture not super dated…the bed was comfy/sheets smelled freshly laundered…booked room for sleeps up to 4, but was upgraded (room w/pullout) to accommodate original booking, 1/2 deposit charged was fair considering…ok for a night/two

I rented a room for 5 people. The rooms are spacious. I loved having a kitchen and being able to prepare meals. I did not like the beds because my sons are really tall and could not fit two of them in one bed. Beds seem to be full size instead of Queen size. The hotel has a laundry, I loved that but one of the dryers kept taking my coins and stopped working. Good thing after a few attempts I got refunded. My sons wanted to use the pool, me the hot tub, but those were not working. That was a downside. The cleaning staff and the staff at the breakfast restaurant are extremely kind and hardworking people. I admire the way they put effort into their work. The managers were amazing and the team at the reception area. I had a few situations with over charging my card, but the managers explained what happened and got everything straighten out. We had a situation in the room with the A/C for a few days. Thank God they gave us a new room. My youngest was getting sick because of the humidity and me too. The new room was a bit smaller than the first one but we were comfortable. We had a good time even though there were some things going on. Glad everything got fixed. Our pet had a good time as well!

Every time I stay at this property, I book the one bedroom suite. It's spacious and it reminds me of a small apartment. The suite was cleaned and the bed was so comfortable. The staff is was awesome! If we had any issues or needed anything, they responded quick. The hotel sits near many shopping stores and restaurants. I feel like this is my little getaway from home. I would recommend this hotel to others and I would most definitely stay again.

I booked for king bed but they give twins bed so wasn't comfortable for 2 people.

The room photo was not what we booked. It showed a room with a separate bedroom. This was not the room we were given. The hotel is older and in need of repair. For some reason the carpet in our hall was always wet. They placed a fan in the hall in attempt to dry it, but it always seemed wet. Hard to describe but there was some definite sketchiness.

The older lady checked everyone in, probably just needs the day off. I started the counter twice for over 10 minutes with no acknowledgment

Literally would never ever stay at this hotel again. The only reason it’s getting a 2-star is because of the front desk person and how bad they felt. I was checking in which took 1 hour because they only had 1 person working and there was a huge line. I go up to my room and it is TRASHED. Blankets bundled up in a big ball on the bed, trash on the floor, lamp on the couch, slits in the couches, and trash on the carpet in living space. I booked the suite because I was going to be here for a while for business. I took pictures, went downstairs and the front desk lady felt horrible. She called housekeeping and they said “we didn’t know” and then took another 45 minutes to get a room. Then, I got a room and it was downgraded from what I had. I didn’t feel like fighting it again. I went to tell the front desk lady in the morning and she said let’s move you. I said it’s fine I don’t want to put you through a hassle but after 3 hours of a dog barking and people pulling on my door handles and making me feel unsafe she moved me to the other side of the hotel. After that move, my last 3 days were safe and comfortable. What a huge difference in rooms and accommodations. Please be aware if you are booking Sonesta suites or Sonesta whatever the other one is because you WILL notice a huge difference.

Extra charges when checking out. Predatory billing.

The worst customer Service. loud music and people talking, laughing from the next door woke me up at 12am. I called front desk and waited for 30mins without anyone take care of the problem. I went down to the lobby asking for help from front desk and the guy told me they can’t do nothing since he’s the only one working in the hotel and he cant leave the front desk (he tried to call the room with no answer). He told me to wait for another 30 minutes till security guy come to work. I went back to my room and try to get back to sleep but it was too loud so I took the 2nd trip to front desk at 1:30am and the front desk guy still can’t do anything to help solve the problem. I went back to my room hoping they will go to sleep soon but the music keep going for another hour. I went down to the front desk for the 3rd times at 2:30am and the front desk guy told me there’s nothing he can do. I’m back to my room and writing this review while the loud music still going next door. This is the worst experience and I think i’ll post all the videos on social media to help people stay away from this.

I would give them 10 Stars if I could the staff is so helpful Miss Daisy gia Ms Barbara Nelly they're all so good I've been here over a month and I love it

Experience was good but have not received any response about my $100 refundable deposit. Reached out via calling and messaging but no response.

The staff was amazing. There was a specific young lady Hispanic, who was very very sweet. She was a Hello Kity fan, but I don’t remember her name. I hope she see this writing. The breakfast bar was really good. Most of the staff was very friendly and professional.

Was not happy with the overall experience of the stay. The hotel itself is nice and could have potential but service and staff need help. Booked my stay online and paid ahead of time but once arrival, room was not available. Was asked to come back 1 hour later. Came back 1 hour later, room was still not available. Had no choice to get dressed in lobby bathroom for event. After event I called in to see if room was ready, and was but once arrived at hotel, the staff decided to change one of my rooms even though I paid ahead of time and was never asked to receive a discount for downgrading to a smaller bed. You could tell the rooms were rushed to be clean and room did not have enough towels or sheets.

Every time I stay at this property, I book the one bedroom suite. It's spacious and it reminds me of a small apartment. The suite was cleaned and the bed was so comfortable. The staff is was awesome! If we had any issues or needed anything, they responded quick. The hotel sits near many shopping stores and restaurants. I feel like this is my little getaway from home. I would recommend this hotel to others and I would most definitely stay again.

Hi..I am from Austin and my mom is from New York and we met in Atlanta..We don't speak English well and it was our first time in Atlanta so we needed some help but with the help of the hotel staff we were able to solve everything..nelly and Gia and satonal..unforgettable names..Thank you again

Sonesta Suites ES is a very beautiful Hotel. The staff are very welcoming and friendly. It is located convenient to a Diner and Gas Station. The room was very clean. The only 2 qualms I had were:(1) The shower water was only lukewarm and (2) Housekeeping comes every 4th day. I had to keep inquiring about fresh towels and washcloths. Other than that everything was great! I would definitely stay again!

It wasn't that far from the Airport

Just an all around great location

The location is superb. The upkeep of the property is great. The staff was attentive and the premises were clean.

The Hotel was ok. The room was fine. We had a suite and there was only 2 plates 2 cups 2 of everything. The room was clean. It had coffee but no coffee maker. The breakfast was nothing out of this world. My issue was they were not wiping down tables after each use. So it wasnt super clean. The area that it is at is not in the best of areas. It was close to where we were going which was Stone Mountain. It was not bad but I wont stay there again.

This was my second time at this facility. I enjoyed the close proximity to the interstate and friendly staff. The location is great as it is walkable to shopping and restaurants. Will book again.

Overall it's a good property. Close by to a lot of Asian restaurants. The interior was ok, the carpet and bathroom was sorta dirty but the furniture, bed, sheets, and towels were clean. We made use of the kitchen which provided basic things (good enough if you're making ramen and eggs). I will say the beds were the most comfortable thing. Everyone in my family can agree to that!

Close to everything food places and highway.

Every time I stay at this property, I book the one bedroom suite. It's spacious and it reminds me of a small apartment. The suite was cleaned and the bed was so comfortable. The staff is was awesome! If we had any issues or needed anything, they responded quick. The hotel sits near many shopping stores and restaurants. I feel like this is my little getaway from home. I would recommend this hotel to others and I would most definitely stay again.

Not easy to walking distance to shops but we understand for the location

Breakfast

My stay was conformable and the breakfast was very good. My only complaint is that the parking spaces were too small and too close. I loved that the room had a full size frig.with freezer.

Nice hotel great breakfast

This hotel was conveniently located near the venue we were going to. They were under staffed and never answered the phone when I called but the staff was nice. The starbucks is limited and the room are very out dated. The breakfast could be better as well. I did see that they were about to receive some much needed renovations so that will help.

Has good breakfast included with clean dinning area. That was the only positive thing. Not friendly staff for check in. Had a Terrace room it was the most filthy room I have had in a hotel with cobwebs and dead spiders on the walls, tried asking for alternative room was told they were fully booked. Had dead bugs on the floor with flying bugs arround the sink. You could tell this room had not seen a good deep cleaning. The hallway carpets in the terrace are filthy and you can smell cigarettes even though there is no smoking sign on the facility.

The staff was amazing. There was a specific young lady Hispanic, who was very very sweet. She was a Hello Kity fan, but I don’t remember her name. I hope she see this writing. The breakfast bar was really good. Most of the staff was very friendly and professional.

My family and I have been staying at this hotel for 10+ years and normally have a great stay. This visit was not so good. Our daughter wanted to celebrate her 8th birthday weekend at Sonesta and swim. This hotel is located very close to her grandparents and we always eat at The Art Bar. We had a 1 bedroom suite and from the moment we walked in, the room was drafty and had stains on the carpet. The couch was dirty and had multiple stains on the mattress and cigarette marks. The curtains were tattered and dirty. The dressers also had cigarette marks. When we went to dinner Saturday night, The Art Bar was suppose to be open at 5:00 pm. We waited patiently for 15 minutes for them to open the doors, but no one came. We even tried to call the restaurant, but no one answered. My husband had to go to the front desk to get assistance. We were finally able to get in after 30 minutes. The wait was worth it in the end because of the staff. They quickly took our order and the food was delicious! Also, our neighbors decided to have a weed party the whole weekend and our room smelled pretty bad. We have always loved staying at this hotel for their amenities, but we expected better.

The breakfast was delicious 😀 and the room was gorgeous. Our only complaint was the ice is only on the 8th floor, and we had no ice bucket.

I like the small kitchen set. Loved my location on t level, nice exercise room. The customer service at this location is Excellent!!!!!! The complimentary breakfast is Superb!!!!! I look forward to staying there sometime again.

My family and I had a great time at this hotel! The pool is nice and the breakfast was good. We would definitely recommend!