Name: Candlewood Suites Newport News-Yorktown by IHG
Address: 329 Commonwealth Drive, Central Newport News, Newport News, Virginia, United States of America, Newport News, Newport News City County, US
Price range: $75–$236 per night
Rating: 8

What guests think

At Candlewood Suites Newport News-Yorktown by IHG, guests frequently praise the convenient, generally quiet location near restaurants, shops, and major roads, and the suite-style rooms with in-room kitchens, while many also highlight welcoming, helpful staff.

Room comfort stands out, with soft beds and practical layouts, though some guests mention dated elements, unclear TV channels, low shower pressure, and occasional noise near the lobby or from the parking area at night. Cleanliness feedback is mixed: many found spaces very clean, but others reported lingering smoke or mildew odors, housekeeping misses such as stains or leftover items, and one report of roaches. Service missteps included a wrong-room key assignment and concerns about exterior doors not securing properly, as noted in a few reviews. This suits travelers who prioritize space and self-catering, but can tolerate occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

2

Carol

Jun 18, 2023

·

Stayed 7 nights

booked 5 months in advance & when i got there my room was not available , they tried to make me pay for a second room. bath tub had an orange sized hole in the side sink was cracked . Smoke detector had toilet paper wadded around it .outside patio wall almost fell over when i leaned on it & it is no longer like the the picture . Back door had shattered glass . I was afraid to use any of the dishes without washing it first , the entire place is poorly maintained & should be shut down for safety violations . I got lucky & found another place for the rest of the week that was great . Very deceptive pictures for this listing . More like a low rate budget motel . The rooms have a gross smell . The shower head was even rusty .

8

Selena

Jun 29, 2023

·

Stayed 1 night

The construction in front of the property made it difficult to find.

10

Terry

Aug 22, 2025

·

Stayed 1 night

Load music on the parking lot after 11:00pm and no one made contact with person to lower the music.

8

Cynthia

Oct 23, 2024

·

Stayed 4 nights

My room (115) was right near the front lobby and the elevator. I could everyone coming through late night, which caused me to wake up several times throughout each night. I recommend that before assigning this room, please ask if the guest is okay to be near the lobby and elevator as there is more foot traffic than other rooms. Otherwise, I enjoyed my stay. Thank you!

8

Don E

Jun 3, 2023

·

Stayed 2 nights

Awesome facilities! The beds however were not Queen size, and really close to the wall! My wife and I slept in the separate beds. Otherwise, great -- definitely I will return! Awesome staff!!

6

Cole

Feb 12, 2024

·

Stayed 4 nights

When we checked in - the from desk clerk gave us the wrong room. He gave us keys to another guests room who was still staying there. Luckily, that guest was not in the room at the time or that would’ve been very awkward. This mistake though innocent and honest; really posed a huge security risk and question for us. The new room we did get was not the room we reserved. We had reserved a room with 2 double beds but the room we got was only 1 bed and a sofa bed. Which made it tight for our family of 4. The side door of the building was always open which again was a security risk to guests staying there. It wasn’t secure at all which we did not like as we were traveling with 2 small children. The only positive of this hotel was that it was in close proximity to stores, food and the interstate.

8

john

Apr 22, 2024

·

Love the space, suit is great. Clean, good shower. Only issues - Smelled very smoky in our room that was non smoking. Also, no water or ice in the hotel.

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Cleanliness

Feedback is mixed: many guests describe very clean rooms, but others report persistent smoke or mildew odors and housekeeping lapses like stains or leftover items; one review mentions roaches.

Related guest reviews

4

Arfy

Sep 13, 2024

·

Stayed 4 nights

The staff was very nice and understanding but the rooms itself STUNK SO BAD . I MEAN THEY SMELLED REALLY BAD . The over all stay was okay . But I wouldn’t go back simply because the rooms stick and they were really dirty . There were stains ON THE CURTAINS . Like how . Stains on the floors , you do not want to bring a black light with you okay ?

6

Bryan

Aug 6, 2024

·

Stayed 3 nights

We arrived around 7 p.m., nobody was at the desk. We waited for 3-4 minutes and somebody walked behind the counter holding a bunch of laundry (looked like wet bedsheets) that she carried out of view. She came back to the counter and gave a basic version of customer service that doesn't get a complaint, but lacked a certain warm welcome that you hope for when visiting a new hotel. Sometimes it's artificial or it's phoned in. This time is was a bland mix of "I don't want to be here" but "I don't intend to get fired". It was the lowest version of adequate, but still adequate. The room smelled dank, like mold/mildew. Our noses adjusted and we would forget, until we went out and came back. It got worse every time, but we kept getting use to it. Probably should have switched rooms. The room itself, including linens, towels, kitchen, fridge, and bathroom, was pretty clean. There was somebody's smashed black sock or underwear we discovered under the corner chair when we were packing to leave. We left it there. The shower pressure was poor. Usable and disappointing. Pillow were made of a new kind of memory foam, the kind that are very puffy at first, but so flat when you lay your head down, all you have left are memories of what it's like to have had a pillow. The bed itself was super comfy, like sleeping on a dream. The hallway reeked of pot on day 1, but gone by day 2. We checked out earlier than originally planned. Checkout at 2 a.m. was A+ and that person was kind and sweet.

10

Pamela

Sep 27, 2023

·

Stayed 2 nights

After the situation that I had just come from, this was a slice of heaven, and a very need for positive experience. I can’t find one thing to complain about. My room was absolutely clean. The front desk were friendly people, welcoming, smiling. I loved my little kitchen, and the bed was extremely comfortable. I highly recommend anyone to stay there. It’s wonderful and I’m gonna go back again.

2

Frederick

Nov 14, 2024

·

Stayed 1 night

Roaches roaches roaches in two different rooms assigned on the third floor 312 and first floor 102. And not just one roach but several with one having babies on its back! Disgusted me so much I just left and stayed at the Hampton Inn which was much cleaner. Not booking anymore hotels that have kitchenette’s because they do not clean them enough to eliminate roaches. Waiting on a refund requested but they will more than likely keep my money!!! Shameful!!!

10

Marcella

Nov 7, 2024

·

Stayed 3 nights

Quiet, Clean, Courteous staff.

10

April

Jul 22, 2024

·

Stayed 1 night

The suite was very clean and bed was comfortable. Kitchen had all necessary items, would stay there again. On the pricier side, for NNews this is oddly expensive.

4

elizabeth

Jan 23, 2023

·

Stayed 2 nights

On first entry, the room appeared clean but we were disappointed to find raw meat left in fridge, moldy coffee filter in coffee pot, no extra coffee, 1/2 roll of TP with no extra, no trash can in bathroom, shower curtain spewed with something red- brown?? While the staff were apologetic, they didn’t seemed overly concerned.

10

Charles

Jul 27, 2024

·

Stayed 2 nights

The hotel was nice, the staff was very friendly and helpful. The only negative comment I have. That our room smell like stale cigarettes.

10

Yolanda

Jan 4, 2026

·

Stayed 1 night

The room was really really nice and clean and the amenities were nice to have. They gave it a cozy feel.

10

Krishna

Dec 13, 2023

·

Stayed 4 nights

Very nice and clean!

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Rooms

Spacious, suite-style rooms with kitchens and comfortable beds are frequently praised. Some guests note dated elements, unclear TV channels, low shower pressure, noise near the lobby or elevator, and beds that felt undersized or unsupportive.

Related guest reviews

10

Jamal

Aug 29, 2025

·

Stayed 3 nights

I love the kitchen , it was a very comfortable stay . Would stay here again if I ever end up in the area .

10

Natasha

Jan 29, 2024

·

Stayed 1 night

The beds and pillows were very soft and plush. The location was easy to get to.

6

Bryan

Aug 6, 2024

·

Stayed 3 nights

We arrived around 7 p.m., nobody was at the desk. We waited for 3-4 minutes and somebody walked behind the counter holding a bunch of laundry (looked like wet bedsheets) that she carried out of view. She came back to the counter and gave a basic version of customer service that doesn't get a complaint, but lacked a certain warm welcome that you hope for when visiting a new hotel. Sometimes it's artificial or it's phoned in. This time is was a bland mix of "I don't want to be here" but "I don't intend to get fired". It was the lowest version of adequate, but still adequate. The room smelled dank, like mold/mildew. Our noses adjusted and we would forget, until we went out and came back. It got worse every time, but we kept getting use to it. Probably should have switched rooms. The room itself, including linens, towels, kitchen, fridge, and bathroom, was pretty clean. There was somebody's smashed black sock or underwear we discovered under the corner chair when we were packing to leave. We left it there. The shower pressure was poor. Usable and disappointing. Pillow were made of a new kind of memory foam, the kind that are very puffy at first, but so flat when you lay your head down, all you have left are memories of what it's like to have had a pillow. The bed itself was super comfy, like sleeping on a dream. The hallway reeked of pot on day 1, but gone by day 2. We checked out earlier than originally planned. Checkout at 2 a.m. was A+ and that person was kind and sweet.

6

Richard

Jul 29, 2025

·

Stayed 1 night

The hotel overall was good. The staff were very friendly and helpful. The room was nicely appointed. Many of the channels on the tv did not get a clear picture. The gueen bed was horrible. It need to be replaced years ago. Not supportive at all. We had a horrible nights sleep.

8

Cynthia

Oct 23, 2024

·

Stayed 4 nights

My room (115) was right near the front lobby and the elevator. I could everyone coming through late night, which caused me to wake up several times throughout each night. I recommend that before assigning this room, please ask if the guest is okay to be near the lobby and elevator as there is more foot traffic than other rooms. Otherwise, I enjoyed my stay. Thank you!

8

Don E

Jun 3, 2023

·

Stayed 2 nights

Awesome facilities! The beds however were not Queen size, and really close to the wall! My wife and I slept in the separate beds. Otherwise, great -- definitely I will return! Awesome staff!!

10

Terrell

Oct 25, 2024

·

Stayed 2 nights

Very very nice room! For $150 a night I got a room with a kitchen, business desk, and couch. Fantastic room.

10

Yolanda

Jan 4, 2026

·

Stayed 1 night

The room was really really nice and clean and the amenities were nice to have. They gave it a cozy feel.

10

John

Sep 14, 2025

·

Stayed 2 nights

The room was excellent, the hotel nice, and the staff was friendly and helpful. Would definitely stay here again in the future

10

Brian

Mar 17, 2024

·

Stayed 1 night

Everything was great,but you could see that the rooms are in need of a remodeling

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Service

Staff are widely described as friendly and accommodating. A few issues arose, including a wrong-room key assignment and occasional impersonal front-desk interactions.

Related guest reviews

6

Bryan

Aug 6, 2024

·

Stayed 3 nights

We arrived around 7 p.m., nobody was at the desk. We waited for 3-4 minutes and somebody walked behind the counter holding a bunch of laundry (looked like wet bedsheets) that she carried out of view. She came back to the counter and gave a basic version of customer service that doesn't get a complaint, but lacked a certain warm welcome that you hope for when visiting a new hotel. Sometimes it's artificial or it's phoned in. This time is was a bland mix of "I don't want to be here" but "I don't intend to get fired". It was the lowest version of adequate, but still adequate. The room smelled dank, like mold/mildew. Our noses adjusted and we would forget, until we went out and came back. It got worse every time, but we kept getting use to it. Probably should have switched rooms. The room itself, including linens, towels, kitchen, fridge, and bathroom, was pretty clean. There was somebody's smashed black sock or underwear we discovered under the corner chair when we were packing to leave. We left it there. The shower pressure was poor. Usable and disappointing. Pillow were made of a new kind of memory foam, the kind that are very puffy at first, but so flat when you lay your head down, all you have left are memories of what it's like to have had a pillow. The bed itself was super comfy, like sleeping on a dream. The hallway reeked of pot on day 1, but gone by day 2. We checked out earlier than originally planned. Checkout at 2 a.m. was A+ and that person was kind and sweet.

10

Pamela

Oct 7, 2023

·

Stayed 2 nights

When entering lobby in the evenings, I would be warmly greeted by Zipphora. She is an absolute delight and a “can do”person. Zipphora made a difficult time for me refreshing. Thank you. I love this hotel. It is convenient to restaurants, stores and major routes. I spent 7 nights there and not one disappointing moment.

10

Pamela

Sep 27, 2023

·

Stayed 2 nights

After the situation that I had just come from, this was a slice of heaven, and a very need for positive experience. I can’t find one thing to complain about. My room was absolutely clean. The front desk were friendly people, welcoming, smiling. I loved my little kitchen, and the bed was extremely comfortable. I highly recommend anyone to stay there. It’s wonderful and I’m gonna go back again.

10

Janet

Apr 3, 2023

·

Stayed 1 night

Nice place; staff was very accommodating

10

Marcella

Nov 7, 2024

·

Stayed 3 nights

Quiet, Clean, Courteous staff.

10

Karen

May 31, 2025

·

Stayed 7 nights

Staff were very helpful!

6

Cole

Feb 12, 2024

·

Stayed 4 nights

When we checked in - the from desk clerk gave us the wrong room. He gave us keys to another guests room who was still staying there. Luckily, that guest was not in the room at the time or that would’ve been very awkward. This mistake though innocent and honest; really posed a huge security risk and question for us. The new room we did get was not the room we reserved. We had reserved a room with 2 double beds but the room we got was only 1 bed and a sofa bed. Which made it tight for our family of 4. The side door of the building was always open which again was a security risk to guests staying there. It wasn’t secure at all which we did not like as we were traveling with 2 small children. The only positive of this hotel was that it was in close proximity to stores, food and the interstate.

10

Lisa

Jun 24, 2023

·

Stayed 1 night

Great Staff

10

John

Sep 14, 2025

·

Stayed 2 nights

The room was excellent, the hotel nice, and the staff was friendly and helpful. Would definitely stay here again in the future

10

Andrew

Dec 18, 2022

·

Stayed 2 nights

Amazing!! Ladies at front desk were so kind and accommodating. We ended up with the last room which was supposed to have a pull out couch in the living-room for our friends and did not. Definitely be aware and check with the hotel on this before booking. The general manager, Brandy, was so kind and helpful with working with me and hotels.com to resolve this. Even let me take some extra dove body bars home with me! Room was very clean and the bed was surprisingly very comfortable unlike the normal rough sheets they were actually really snug with a very fluffy comforter. Hotels.com lists the check out @noon, the time is actually 11am and the front desk lady was very kind in letting us know and extending our check out with no penalty! Besides the missing pull out couch and no remote for the tv’s, our stay was wonderful! -Brie

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Location

Consistently praised for easy access to I-64 and proximity to restaurants and shops; generally quiet yet convenient. Nearby construction made the property harder to find for some.

Related guest reviews

10

Mary

Apr 27, 2024

·

Stayed 1 night

It is close to I64. The site was clean, quiet, and comfortable. It's a great place to stay.

10

Natasha

Jan 29, 2024

·

Stayed 1 night

The beds and pillows were very soft and plush. The location was easy to get to.

10

Nathan

Dec 19, 2022

·

Stayed 5 nights

Convenient location. Safe and clean. Would stay again.

10

Pamela

Oct 7, 2023

·

Stayed 2 nights

When entering lobby in the evenings, I would be warmly greeted by Zipphora. She is an absolute delight and a “can do”person. Zipphora made a difficult time for me refreshing. Thank you. I love this hotel. It is convenient to restaurants, stores and major routes. I spent 7 nights there and not one disappointing moment.

8

Selena

Jun 29, 2023

·

Stayed 1 night

The construction in front of the property made it difficult to find.

10

PATRICIA

May 5, 2023

·

Stayed 1 night

Nestled off the beaten path just enough to be quiet and comfortable. Close enough to get to everything. Staff was friendly and accommodating. Beds sit high. Im 5ft, 4in and it took more than a little hop to get into bed.

10

Gloria

Oct 17, 2024

·

Stayed 8 nights

It was close to everything we planned on doing

6

Dedma

Aug 21, 2023

·

Stayed 10 nights

It was close to most stores and easy to get on and off the highway.

10

M. Alicia

Feb 14, 2025

·

Stayed 1 night

There were restaurants and shops near by. Very convenient.

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Dining

Not enough information in reviews.

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2

Marc

Apr 3, 2025

·

Stayed 1 night

I have a gluten intolerance and the staff had idea what was safe for me or not for breakfast belong the obvious like fruit, bacon and yogurt.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$140
February	$91
March	$93
April	$96
May	$125
June	$137
July	$135
August	$135
September	$155
October	$149
November	$116
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $105	17 $105	18 $114	19 $119
20 $75	21 $87	22 $92	23 $98	24 $103	25 $115	26 $108
27 $75	28 $78	29 $83	30 $78

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $108	3 $111
4 $75	5 $78	6 $78	7 $78	8 $101	9 $105	10 $108
11 $83	12 $83	13 $83	14 $83	15 $98	16 $125	17 $127
18 $92	19 $104	20 $101	21 $125	22 $160	23	24 $236
25 $105	26 $115	27 $104	28 $98	29 $86	30 $102	31 $95

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (1 Queen Bed)

Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Studio Suite

Studio Suite, 2 Double Beds

Studio Suite, 1 Queen Bed, Accessible (Mobility)

Suite, 2 Bedrooms (2 Queen Beds)

Studio Suite, 2 Double Beds, Accessible (Mobility)

Studio Suite, 1 Queen Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Newport News-Yorktown by IHG

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Prices for upcoming dates