Name: WoodSpring Suites Dallas Rockwall
Address: 1040 East I-30, Rockwall, Texas, United States of America, Rockwall, Texas, US
Price range: US$58–US$71 per night
Rating: 6.76

What guests think

Reviews of WoodSpring Suites Dallas Rockwall are highly mixed, with many guests citing strong odors of smoke or mildew, inconsistent cleanliness, and maintenance issues, while a minority appreciated low prices and helpful individual staff members.

Repeated complaints include rude or absent front-desk service, slow or failed check-in due to systems being down, and last-minute cancellations or unavailable rooms. Rooms are basic and sometimes spacious with full kitchens, but beds and AC can be uncomfortable, blinds let in light, and Wi‑Fi is limited or unreliable. The location is convenient to eateries, yet several reviewers reported safety concerns and difficult road access during construction. Expect a budget, bare-bones stay with significant variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic and often worn: guests reported no ice machines or coffee, elevator issues and odors, keycard outages, limited lobby access, bright exterior lights, and patched carpets; kitchenettes typically lack cookware.

Related guest reviews

6

Johnny

8 May 2023

·

Stayed 3 nights

No lobby. More like an long term stay place.

4

Shemqua

2 Mar 2025

·

Stayed 1 night

There was no ice machine! The bed could use an update.

2

Diamond

8 Jul 2025

·

Stayed 2 nights

Room and hallway smelled horrible of smoke and dirt There is a charge for clean towels. No Ice machine. Front desk staff rude and surly

6

Andrea

5 Sept 2023

·

Stayed 7 nights

The building could use some upgraded compared to other Woodspring Suites. Bullet holes in back entrance door

6

Evelyn

1 Aug 2025

·

Stayed 3 nights

The front office people were very rude, they had no coffee or snacks of any kind available, luckily there's a Whataburger right next door that had amazing friendly employees... They have no curtains in the rooms to block out light just blinds 😕 I won't be staying here EVER AGAIN... and I come to Rockwall quite a bit

2

Rochelle

9 May 2023

·

Stayed 1 night

I wasn't even able to stay at this property because when I arrived at 5:45pm on a Saturday, the front office was closed entirely. Metal gate down over the desk. There was a phone number to call that rang to the front desk, you could hear it two feet away, and the mailbox was full. There was a second phone with a 500 number to call for assistance and the line was busy. I waited as long as I could, 35 minutes before I had to leave for an appointment, and noone came. I wasn't going to be back by 10pm when check-in was supposed to close, so I just never stayed there. Lost my money and my place to stay for the night. Don't waste one minute considering this place.

2

Andrea

12 Jan 2023

·

Stayed 2 nights

Keycard system was down 3 wks. So it was a inconvenience didn’t want to leave the room. First room had no trash can, no towels, and no shower curtain. Second room toilet had a ring around the toilet. Very lil light in bathroom. Stove didn’t have light bulb over it. I had my own bleach so I bleach it but it was still there. It went away a lil. Wish I would have taking pics but didn’t

6

HOLLIE

15 Aug 2025

·

Stayed 2 nights

The food smell is overwhelming in the lobby and hallways. Our room had a strong mildew smell. The TV remote was missing and the staff had us go back down to get one, the remote didn’t work so they finally came up to the room and confirmed the tv was broken and moved us to another room. The safety lights are awesome outside but the lights shine thru the blinds quite a bit.

10

Barbara

31 Jan 2023

·

Stayed 7 nights

Please fix carpet do we don’t fall with sll the duct tape

4

Sarah

8 Nov 2023

·

Stayed 1 night

Bullet holes in backdoor. Constant knocking by housekeepers way before checkout time. If you want rest and relaxation, go somewhere else. No coffee either.

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Cleanliness

Cleanliness is a recurring problem: many reviews cite pervasive odors (smoke, cannabis, mildew), dirty bathrooms and linens, pests like roaches and bed bugs, and grimy hallways or elevators. A few noted efforts from housekeeping, but standards felt low.

Related guest reviews

6

Anne-Lorrell

29 Sept 2025

·

Stayed 1 night

The hotel smelled horrible. You could smell the weed the second you walked in the door. The room was musty. I was thankfully only there for 6.5 hours just to catch some sleep but I will never stay at this hotel brand again.

4

Hong

6 Sept 2025

·

Stayed 2 nights

The bed sheets and pillow cases are not clean. They have bad smell. Need better wash and detergent use

4

GLORIA

19 Sept 2023

·

Stayed 3 nights

The bathroom was dirty, and the linens looked like they had been used before. They were not fresh and clean. The soap had been used before. The mirrors were dirty and should have been cleaned. The floors needed to be swept and mopped. The hallways and elevator looked as though they had not been vacuumed or cleaned for weeks. The bed was unstable. The stove hood was filthy and needed to be cleaned. In the evenings there were kids running around the hallways and people in the rooms were noisy. The permanent residents are allowed to have big dogs in the rooms. I learned this is a hotel with residents that actually live at the hotel. I realize this was a "no amenities" type of hotel however it should have been much cleaner and better taken care of for traveling guests that come to stay at the hotel.

2

Alicia

16 Dec 2024

·

Stayed 1 night

Officially my first time in a “roach motel” Woke up to see them crawling the walls!! Room wasn’t cleaned well to begin with but that was the worst part by far

6

HOLLIE

15 Aug 2025

·

Stayed 2 nights

The food smell is overwhelming in the lobby and hallways. Our room had a strong mildew smell. The TV remote was missing and the staff had us go back down to get one, the remote didn’t work so they finally came up to the room and confirmed the tv was broken and moved us to another room. The safety lights are awesome outside but the lights shine thru the blinds quite a bit.

2

Michael

17 Dec 2023

·

Stayed 2 nights

The first room I received on the 3rd floor had bed bugs. Staff moved me to the 2nd floor where more bed bugs was waiting on me. I left and went to different Hotel. Now I'm waiting to get my $135.00 back!

4

Misti

16 Feb 2025

·

Stayed 2 nights

the hotel smells really bad we had to go get lysol sanatizer. the bathtub had dirt in it. the lock was broken. really gross will not be back..

2

Roma

10 Oct 2023

·

Stayed 7 nights

Do not stay here, cat urine smell in hallway, bugs, toilet did not work , beds lumpy, alot of people loitering outside, so unsafe for my family, i left after one night. I was to stay 7 nights. They did not refund the 6 days that we did not stay. I did not sign up for these horrible conditions and an unsafe environment for my family. When I brought back the keys the front desk lady stayed behind a wall talking to me. NO customer service No eye contact. So shady. All I ask is a refund for the 6 days we did not stay. Please stay away from this hotel.

2

Robert

26 Oct 2025

·

Stayed 7 nights

This was one of the worst places I have ever stayed. The staff is rude and unhelpful. The halls and rooms smell of weed and cigarette smoke (my clothes were permeated with it after leaving). Guests are loud 24/7. Despite having a kitchenette, there are zero dishes or silverware to use. Walking through the parking lot often felt unsafe. Would not recommend to my worst enemy.

2

Ulysses

12 Oct 2025

·

Stayed 1 night

Horrible stay, pictures do not match the actual hotel. Poorly maintained establishment, moldy, bad smell in the room, hallways smelled like cigarettes and cannabis. This hotel makes Motel 6 look like a 5 start hotel. Would not recommend.

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Rooms

Rooms are basic and sometimes spacious with kitchens, but comfort and function vary: uncomfortable mattresses, AC and TV problems, blinds without blackout curtains, noise, and Wi‑Fi limited to one device or unreliable.

Related guest reviews

2

sanjay

14 Apr 2023

·

Stayed 1 night

This is not a safe place for families or pet owners. Also, the Wi-Fi never worked and the staff never made any effort to help. For an extended stay hotel I was surprised that they could not offer me a spoon to use to eat my food. The guests and the staff are all very sketchy people. Substance abuse is rampant in this location.

8

Douglas

2 Dec 2025

·

Stayed 4 nights

The room was clean, the staff was helpful and professional. The location is iffy, with road access taking some skill. Much of that is unavoidable, the area is in a massive road project and a busy area at best. Parking was adequate, Hot water was great, very soft water too. It was disappointing that no cookware or related items were in the room, but the range, microwave and fridge all worked well. There may have been such things available , but we had some of our own and managed. it was a downer that only one device could be used for internet, but again, we managed.

2

Anthony

9 Apr 2024

·

Stayed 1 night

Very noisy. Walls are thin as paper. Nothing that one would expect as a hotel. I know this is considered a "residence" inn, but if you are renting rooms a a hotel, you should provide the guests with at least the basic hotel expected amenities. Instead you make your guests sign a document that states once you pay, your rservation is "non-refundable". We left our room after stayng less than an hour and the hostess at the front desk said that we were not entitled to a refund and that I specifically signed a document stating acknowledgement of "non-refundable". That room cost us close to $200 and it was a sad loss of money, but there was no way that we would stay in this place. I would give a negative number if I could. PS: We were even required to take all our trash out and if we didnt, that would be an extra $50 charge. Again, highly disappointed Hotels.com needs to vet these places a little better

8

melissa

5 Jan 2025

·

Stayed 1 night

The bed was comfy, the bathroom tile was dirty, the AC wasnt getting as cold as what thermostat read, it smelled very bad in the room, stains on blankets, only mirror in Room was in bathroom would of been nice to have one outside of the showering area. The room was very large and had large fridge & stove. Just needs to be a lot cleaner and smell better. The price for NYE night was fantastic though so i guess it all evens out.

6

Evelyn

1 Aug 2025

·

Stayed 3 nights

The front office people were very rude, they had no coffee or snacks of any kind available, luckily there's a Whataburger right next door that had amazing friendly employees... They have no curtains in the rooms to block out light just blinds 😕 I won't be staying here EVER AGAIN... and I come to Rockwall quite a bit

2

Rebel Tennis

13 Apr 2025

·

Stayed 11 nights

This was by far my worst experience at a hotel. We everso often Travel as a Team for Tennis and never have we experienced such rude service at a hotel. Access to basic toliet paper and towels were shockingly difficult to get. The staff was generally NOT Helpful. We were foreigners visiting Texas for the first time and needed access to the wifi while checking in and were refused. When we did get access to their wifi, only one person per room was able to access it. Additionally, the internet was crappy. I WOULD NOT RECOMMEND THIS HOTEL TO AN ANIMAL, MUCHLESS A HUMAN. PS Disappointed Guests

8

Edwin

11 Oct 2023

·

Stayed 4 nights

It was fine after I got over the missing bathroom door, and not having the two double beds I thought I would have. I believe it was newly refurbished and repainted. I appreciated that the room ran lengthwise, the window, recessed lighting, the air conditioning, comfortable bed, size of the bathroom and that it was handicap accessible. Staff was pleasant and helpful.

8

Jai-Leta

23 Jul 2025

·

Stayed 1 night

Safe area and more affordable than other hotels in the area, but the beds are not comfortable at all…perhaps the worst mattresses I’ve ever seen/felt. Although my room smelled really old/mildewy, the housekeeping staff earned my stars. They do a great job of keeping the building clean.

6

HOLLIE

15 Aug 2025

·

Stayed 2 nights

The food smell is overwhelming in the lobby and hallways. Our room had a strong mildew smell. The TV remote was missing and the staff had us go back down to get one, the remote didn’t work so they finally came up to the room and confirmed the tv was broken and moved us to another room. The safety lights are awesome outside but the lights shine thru the blinds quite a bit.

6

Angela

23 May 2023

·

Stayed 1 night

Our a/c unit in room 208 did not cool properly….our room was about 75-80 degrees the whole time. Thankfully I brought a box fan to help circulate the air.

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AI-generated summary based on recent guest reviews

Service

Service is unreliable: multiple reports of rude or absent staff, slow or failed check‑ins, system outages and cancellations, and difficulty obtaining towels or refunds. Some guests praised individual employees for going above and beyond.

Related guest reviews

10

Gilbert

18 Feb 2024

·

Stayed 2 nights

K. Amaya went above and beyond and helped me get checked in. And made it pleasant to be here

2

Rodolfo

23 Sept 2023

·

Stayed 1 night

Only one towel in the dirty room and on the floor. The lady at front desk said she can’t do anything and hardy provided another towel to take to the room.

2

James

6 Oct 2024

·

Stayed 1 night

Internet was down and they could not check me in. I prepaid for the room. The staff was not empathic and offered no suggestions or compensation. I was needing to get ready for a wedding. I was late to the wedding because of this.

2

Aubrie

15 Oct 2024

·

Stayed 2 nights

My significant other and I came in late and planned a late check in. When we arrived we called the late hours help desk, which was just a lady behind the desk with the window locked. As I explained we had a reservation, she told us there is no room. When I explained we had booked this earlier, she firmly restated that they are full and did not have our room. She proceeded to tell me to go get my refund. Which I am trying to do but the help service has not answered any calls all weekend.

10

Earl

13 Aug 2024

·

Stayed 2 nights

Had a problem with the electronic door key and the gentleman working.The destiny at night went over and above and out of his way to get me in my room.He was awesome

4

Dean

20 Jan 2024

·

Stayed 1 night

Went to check in about an hour before check-in time and was told "No, we don\'t do that". When we went to check in at 3, no acknowledgement from staff, after 10 minutes asked if we could get checked in and was told they are in the middle of a shift change. Why is check in at 3 if there is a shift change at that exact time? Why make people wait and not even acknowledge them? I would never recommend this place for an overnight stay.

2

James

7 Oct 2024

·

Stayed 1 night

No one at the counter after 10 to check in. Will never book again. Save your time.

2

Dennis

20 Oct 2024

·

Stayed 1 night

Reservation said if late check in to pick up phone at front desk to be let in. I arrived after 10pm (booked on Expedia an hour prior) and was not allowed to check in. I had to find another hotel last minute and sti working on getting a refund.

2

JULIO

27 Jun 2025

·

Stayed 2 nights

Went to check in for my stay, and the lady at the front desk advised me that they had no clean rooms for the day.

2

Shumicca

11 Feb 2023

·

Stayed 1 night

Booked reservations and when i traveled from out of town but when i got there there was no clean rooms available for me so i was out of a room and had nowhere to stay plus was told it would be 7 to 10 days for refund

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Location

Convenient to eateries and major roads, with a few noting quiet or safe surroundings, but several reviews flagged loitering, police activity, and drug activity near the parking lot, plus tricky access during road construction.

Related guest reviews

2

Stephanie

18 Feb 2024

·

Stayed 3 nights

This was terrible. The facility was dirty, grungy. The lobby door was dirty…crazy what a little soap and water might do. The beds were so uncomfortable. The hallway had a nauseating stench and there were people lingering all over the property. One time Rockwall police had someone handcuffed on the curb right in front of the door. Definitely didn’t feel welcoming and safe. 0 out of 0, do not recommend.

8

Douglas

2 Dec 2025

·

Stayed 4 nights

The room was clean, the staff was helpful and professional. The location is iffy, with road access taking some skill. Much of that is unavoidable, the area is in a massive road project and a busy area at best. Parking was adequate, Hot water was great, very soft water too. It was disappointing that no cookware or related items were in the room, but the range, microwave and fridge all worked well. There may have been such things available , but we had some of our own and managed. it was a downer that only one device could be used for internet, but again, we managed.

10

Dorothy

31 Jul 2023

·

Stayed 1 night

Rather hard to find. A hidden jewel

2

Gwen

16 Mar 2024

·

Stayed 1 night

We left after going to the room. The smell of Marijuana was all throughout the hallways & the commode in the room would not flush. Im requesting a refund & would NEVER stay at a place like this. Drug deals were going on in the parking lot. Absolute horrible & unsafe.

8

Jai-Leta

23 Jul 2025

·

Stayed 1 night

Safe area and more affordable than other hotels in the area, but the beds are not comfortable at all…perhaps the worst mattresses I’ve ever seen/felt. Although my room smelled really old/mildewy, the housekeeping staff earned my stars. They do a great job of keeping the building clean.

6

Robert

24 Mar 2023

·

Stayed 1 night

Concern for saftey and car. All kinds of sketchy people hanging around outside and inside

10

Leo

4 May 2025

·

Stayed 1 night

Great location to all the eateries restaurants!

8

Cameron

27 Jun 2025

·

Stayed 2 nights

Overall this property was nice and quiet with a great location. Missing some amenities that other hotels offer for close to same price. If looking for a budget hotel with and upgrade feel for a SHORT trip, then this place will work.

4

Missey

24 Sept 2024

·

Stayed 1 night

Drug palace

2

Samantha

12 Feb 2024

·

Stayed 1 night

I didn’t realize this place was so ran down. I didn’t feel safe at all and immediately regretted not spending an extra 25 bucks to stay at a better place. I checked out after an hour. I should have taken my time and researched.

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AI-generated summary based on recent guest reviews

Dining

On‑site options appear minimal; several guests noted no coffee or snacks and instead used nearby eateries.

Related guest reviews

6

Evelyn

1 Aug 2025

·

Stayed 3 nights

The front office people were very rude, they had no coffee or snacks of any kind available, luckily there's a Whataburger right next door that had amazing friendly employees... They have no curtains in the rooms to block out light just blinds 😕 I won't be staying here EVER AGAIN... and I come to Rockwall quite a bit

10

Leo

4 May 2025

·

Stayed 1 night

Great location to all the eateries restaurants!

4

EVERSTAL L

13 Sept 2023

·

Stayed 1 night

The check in took forever to get a room. Then they double charged for the pets which we had kennels to put them in. Got in the elevator it was guarding carpeting down the Corredor was absolutely horrendous. Then there was no hairdryer. There was no coffee maker in the room. There was no necessities like that. Doors slamming during the night. Truly needs to be addressed badly.

4

Sarah

8 Nov 2023

·

Stayed 1 night

Bullet holes in backdoor. Constant knocking by housekeepers way before checkout time. If you want rest and relaxation, go somewhere else. No coffee either.

8

Cameron

27 Jun 2025

·

Stayed 2 nights

Overall this property was nice and quiet with a great location. Missing some amenities that other hotels offer for close to same price. If looking for a budget hotel with and upgrade feel for a SHORT trip, then this place will work.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$58
February	US$57
March	US$58
April	US$57
May	US$57
June	US$58
July	US$60
August	US$55
September	US$54
October	US$55
November	US$57
December	US$57

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $62	17 $60	18 $69	19 $69
20 $60	21 $60	22 $60	23 $60	24 $60	25 $68	26 $71
27 $60	28 $59	29 $60	30 $60

Su	Mo	Tu	We	Th	Fr	Sa
				1 $60	2 $69	3 $70
4 $58	5 $58	6 $60	7 $60	8 $61	9 $69	10 $70
11 $61	12 $60	13 $60	14 $59	15 $61	16 $71	17 $70
18 $60	19 $62	20 $61	21 $60	22 $60	23 $70	24 $69
25 $60	26 $60	27 $61	28 $61	29 $60	30 $69	31 $70

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Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Accessible

Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed

Standard Room, 2 Double Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Dallas Rockwall

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Prices for upcoming dates