Name: Best Western Plus Rockwall Inn & Suites
Address: 996 East Interstate 30, Rockwall, Texas, United States of America, Rockwall, Texas, US
Price range: US$90–US$112 per night
Rating: 8.3

What guests think

At Best Western Plus Rockwall Inn & Suites, guests consistently praise the friendly, accommodating staff and convenient I-30 location, while noting aging facilities, occasional maintenance issues, and traffic or air conditioner noise that can affect comfort.

Cleanliness feedback is mixed: many report very clean rooms, while others cite dirty bathrooms, pests, and lingering smoke or musty smells in corridors. Rooms are basic and dated in places, with variable bed and pillow comfort; some have balconies or jacuzzi tubs, and Wi-Fi generally works. Amenities include an indoor pool and a small fitness room, yet the pool is often very cold or occasionally closed, the lone elevator is slow, and parking and driveway access are tight. Expect a practical stay with trade-offs around age and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities include an indoor pool and a small fitness room; the pool is often very cold and is occasionally closed, and there is only one slow elevator. Parking and driveway access are tight with a narrow entrance, and some laundry or computer equipment has been out of order.

Related guest reviews

8

Teresa

4 May 2025

·

Stayed 1 night

The parking suits compact vehicles nicely. The pool had just unwent some work such as filling in the hot tub so the water temp. Was chilly. The rooms are fine the bed are very comfy. Could use some updated appliances but that's not a huge issue when you only stay one night.

10

Taylor

15 Oct 2024

·

Stayed 2 nights

Pleasant and helpful staff, easy to book and check in. Glad we chose this hotel. Only issues I encountered were one of the washing machines out of order & difficulty with payment, and extremely slow computers.

8

Connie

21 Apr 2024

·

Stayed 1 night

Lack of parking and narrow entrance.

8

Nichol

8 Jun 2024

·

Stayed 1 night

Only one elevator so sometimes u had to wait but not a huge deal.

6

Jordan

7 Dec 2025

·

Stayed 1 night

only complaint is the pool was cold pool was the reason for booking

8

MARLO

18 Aug 2024

·

Stayed 2 nights

My initial reservation was for two nights, but after seeing the fitness center I decided to stay an extra night. My only complaint is the smell in the hallway. It might be the carpeting, but the sour odor is a turnoff. Other than the smell, all of the staff are gracious and professional. The fitness center has two treadmills, a rowing machine, along with a PELETON BIKE. HOW COOL IS THAT!

10

Raymond

29 Dec 2023

·

Stayed 1 night

Property is easily accessible, however, there is no exit from the property in the back parking area. It’s difficult to safely exit onto the one-way I-30 access road going westward.

8

Anne

28 Apr 2025

·

Stayed 2 nights

Property was clean and staff was friendly. Breakfast was decent. The down side for us was that the pool was closed for maintenance. We were in town for swimming championship and the kids were disappointed that they couldn't swim for leisure. Otherwise it was a good stay, would have just appreciated the heads-up on the pool closure as we would have stayed elsewhere.

10

KRISTIN

4 Aug 2025

·

Stayed 4 nights

Nice clean hotel- staff was super friendly and helpful. The breakfast bar was good Just wish the parking lot was bigger esp when others have trailers- it's harder to park and there's no overflow lot.

6

Jerry

26 Apr 2025

·

Stayed 2 nights

Bed was very comfortable. Did not have a very good breakfast selection. The pool was closed for maintenance during our entire stay. But the AC worked terrific and kept the room very comfortable.

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Cleanliness

Cleanliness is mixed: many guests find rooms clean, but recurring complaints mention dirty tubs, pests, and lingering smoke or musty odors in hallways and some rooms.

Related guest reviews

8

Terri

18 Jul 2025

·

Stayed 1 night

Everything was good, When I was brushing my teeth, a bug, looked like a roach, came from around the sink. That was the only thing that made me not give a rating of excellent.

4

Aldo

16 Sept 2025

·

Stayed 3 nights

The property is old and did not feel safe. The alarm went off in the middle of the night and we had to stay out of the hotel for over 2 hours in the rain. I know no one has control over this but the hotel building/property needs more cleanliness and lots of upgardes. Even the non-smoking areas smell like heavy smoke. Do not recommend this poroperty at all.

2

Sheyla

14 Jun 2025

·

Stayed 1 night

Room was dirty !!!! And smells bad ! Room was extremely damp and humid ! Bathroom sink was clogged, dirty dirty !!! I wouldn’t pay more than $50 for this room they charged $119 with fees!!!!! Not worth it !

2

Jerry

21 Sept 2025

·

Stayed 2 nights

As you first walk into the room, the room smells so musky your eyes burn. Then we looked in the tub, and there was hair all in the tub the air conditioner didn’t work. The microwave was filthy. I would never recommend best Western to anyone. I have been all over and they have stayed at many hotels here the past few months. This is the first best Western and it will be the last best Western. If I were y’all, I will always check into quality Inn or anything by Wyndham Before I ever use best Western.

2

Jesse

21 Sept 2025

·

Stayed 10 nights

My room smelled like cigarettes the hallways smelled like mamajuana smoke.

4

Samantha

13 Jul 2025

·

Stayed 2 nights

There was a distinct odor as soon as you entered the hallway to the rooms. The refrigerator did not work. There were roaches. They did not replace the used towels after the first night (day cleaning). Overall a 2 star hotel at best, would not stay here again.

8

Jeannette

25 Feb 2025

·

Stayed 1 night

Mold in bathroom sink. Smell in hallways. Good breakfast and customer service.

2

Lucia

23 Jul 2025

·

Stayed 4 nights

Room door did not lock, room was very dirty, cockroaches in the room - all together not up to standards

6

andrea

1 Aug 2025

·

Stayed 1 night

The bathroom was not clean, specifically the tub & shower.

6

JEANNE

22 Sept 2025

·

Stayed 5 nights

Fridge did not work. They swopped it out on third day. Keurig only worked if you kept pushing it down with your hand while it was brewing. When we arrived there was a dried-up cockroach in the tub…obviously been there for a while. If you walk around the room on the carpet bare feet, your feet get pitch black. Staff was very friendly and helpful.

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Rooms

Rooms are basic and somewhat dated, with mixed bed and pillow comfort; some rooms are small while a few offer balconies or jacuzzi tubs. Wi-Fi generally works reliably.

Related guest reviews

2

Christian

23 Jul 2024

·

Stayed 1 night

It was incredibly loud. It was right on the freeway. The windows provided no barrier to the sound. I got no sleep.

10

Neal

29 Jul 2024

·

Stayed 2 nights

Room was clean, spacious, and comfortable. Easy to work while my partner rested. Hotel was easy to get to, right off of the highway.

6

Janesa

17 Jun 2025

·

Stayed 2 nights

Just needs new pillows.

8

Ashley

18 Jun 2025

·

Stayed 1 night

The room was very clean and we appreciated the breakfast. The only bad part was the noise of the highway close to the room.

10

James

30 Oct 2025

·

Stayed 1 night

Everything was very clean and nice, but the air conditioner sounds like a 747 taking off.

10

Elaine

31 Mar 2025

·

Stayed 1 night

All the natural lighting and the balcony.

8

Carlos

19 Jun 2024

·

Stayed 1 night

The bed was comfortable and the Wi-Fi worked as advertised, The breakfast was very good.

8

quincy

29 Mar 2024

·

Stayed 5 nights

Room is okay for the price. The windows are old and let alot of noise through. The hotel is right up against the highway. Jake brakes, modified cars, emergency sirens, All would wake up a light sleeper. Alot of staff was super helpful at all times. One guy however always had a "no" for everything. Everyone else is absolutely phenomenal. Beds are super comfy. Rooms are super clean. They aren't super but they'll do. Parking lot is small there was enough room for all the guests but. If you're traveling with a trailer I'd pick somewhere else.

8

Kemari

9 Mar 2025

·

Stayed 1 night

It was pleasant. A little small.

10

Caycie

3 Aug 2025

·

Stayed 1 night

The queen size beds were actually full size.

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Service

Service stands out as friendly and accommodating, with staff often resolving issues, honoring requests, and following up after check-in. Occasional lapses are noted but are less common.

Related guest reviews

8

HOLLIE

24 Sept 2025

·

Stayed 1 night

Kevin is always great at the night check in desk- rooms are clean and smell good!

10

Jason

1 Dec 2025

·

Stayed 3 nights

Took care of us when there was a credit card mixup.

10

Kristin

4 Aug 2025

·

Stayed 2 nights

Staff was unique. Male night time front desk staff was the best. We checked in late and he accommodated us supremely. He was so nice. Breakfast in the morning was great! Everything was good. Nothing negative.

10

Clifford

28 Apr 2024

·

Stayed 1 night

Front desk contacted us after we arrived in our room to check on us. First time we’ve had this happen. Nice and clean Friendly staff.

10

Angela

30 Sept 2024

·

Stayed 1 night

Kevin, at the front desk, was helpful and friendly.

8

Geah

3 Nov 2025

·

Stayed 1 night

Melissa at the front desk was very nice and was able to change the two rooms I reserved months ago to be next to each other. She was very pleasant and helpful. The breakfast was very good. The only issue was the shower made a weird noise when running. Other than that it was a nice stay

10

Rick

23 Sept 2025

·

Stayed 1 night

GREAT STAFF! You should be proud. My family and I thank you!

10

Tom

15 Sept 2025

·

Stayed 1 night

The General Manager and his staff are very kind and willing to help you with everything that you may need. My family and I thank them for a wonderful stay.

10

Kennedy

14 Apr 2024

·

Stayed 2 nights

Hotel staff was very friendly. We left some items and they are mailing them. Definitely recommend this hotel

8

Paul

18 Jul 2024

·

Stayed 1 night

Kevin, Sandy, and Melissa that worked at the front desk were amazing! So friendly, polite, and helpful. They couldnt do enough for me. Thank you so much!

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Location

Right off I-30 and near shops and restaurants, the location is convenient for quick access. Expect some traffic noise and a tricky one-way driveway or exit.

Related guest reviews

10

Thomas

19 May 2024

·

Stayed 1 night

Great hotel. Unlike a lot of hotels the pictures are accurate. This hotel is nice. Staff friendly, hotel clean and comfortable. Would definitely stay here again. Located in busy area with lots of restaurant options.

8

Christine

18 Jun 2025

·

Stayed 1 night

Great hotel. A little difficult to get into driveway as close to an intersection. No view except dealership.

8

Ashley

18 Jun 2025

·

Stayed 1 night

The room was very clean and we appreciated the breakfast. The only bad part was the noise of the highway close to the room.

8

Jason

19 Jul 2024

·

Stayed 1 night

Hotel looked a little worse for wear from the outside but even though it appears to be fully renovated on the inside. Really clean, friendly staff, convenient location. It is pretty noisy due to proximity to I-30. Would stay here again.

10

Raymond

29 Dec 2023

·

Stayed 1 night

Property is easily accessible, however, there is no exit from the property in the back parking area. It’s difficult to safely exit onto the one-way I-30 access road going westward.

10

Gregory

18 Oct 2023

·

Stayed 4 nights

The only drawback I experienced was the difficulty with getting in and out of the parking lot.

10

Blake

21 Jun 2025

·

Stayed 1 night

Convenient off the interstate, courteous and helpful front desk at check in

8

Richard

13 Apr 2025

·

Stayed 2 nights

Everything was accessible , quiet, staff was good and was close to everything

10

BRITNEY

12 May 2024

·

Stayed 1 night

I showed up at 3am and I had booked the room just an hour prior to arriving. Parked in a well lit spot right in front of the entrance so felt safe. Staff was friendly. Room was very clean. And the breakfast was good. Located right off the interstate which was perfect for me since I was on a road trip.

8

Wilson

27 Sept 2025

·

Stayed 1 night

Convenient to Freeway

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Dining

Complimentary breakfast is frequently mentioned and generally adequate, with some guests enjoying the variety and coffee. Quality is inconsistent, with reports of undercooked items, sour waffle batter, and a slow single-serve coffee machine.

Related guest reviews

8

Larry

4 Sept 2023

·

Stayed 2 nights

Average hotel. Easy close parking, slow elevator. Spongy hall floors. Rooms were clean and comfortable. Breakfast left something to desire. cold, 1/2 cooked biscuits, frozen egg patties warmed up for sandwiches. 1/2 cooked sausage links. Attendant was very friendly though.

10

David

24 Sept 2025

·

Stayed 1 night

I had i great time with my family, The rooms were very clean and cozy. And my kids loved the waffels. We will for sure stay again whenever we are in the area.

10

Terri

19 Jul 2024

·

Stayed 1 night

Everything was good. Pool was clean, room was comfortable, breakfast had a good variety, staff was friendly.

8

Robin

11 Nov 2023

·

Stayed 1 night

Older but well maintained building. For a Best Western Plus rooms are small. It’s sandwiched between a car dealership and industrial building on noisy I-30. It would be worth $150 somewhere else. Breakfast was adequate but sausage was not good at all.

10

Reginald

9 Nov 2024

·

Stayed 2 nights

The hotel was right where I needed to be. It was clean, the bed was pretty comfy. The breakfast in the morning was a great addition. The coffee was amazing!

8

matt

22 Apr 2025

·

Stayed 1 night

Good breakfast

8

Geah

3 Nov 2025

·

Stayed 1 night

Melissa at the front desk was very nice and was able to change the two rooms I reserved months ago to be next to each other. She was very pleasant and helpful. The breakfast was very good. The only issue was the shower made a weird noise when running. Other than that it was a nice stay

10

Kevin

28 Apr 2025

·

Stayed 1 night

I loved the hotel. The breakfast was "just ok..." the coffee had bad flavor and was very inconvenient. It took an inordinate amount of time for one person to use the machine, and a wait would form for the next person. I was sitting in a chair next to the machine so I wouldn't crowd the person using it, and another lady came in and just started talking to the person using it and cut right in without any care or consideration that others might be waiting. All hotels need to stop using these machines and just go back to multiple pots of brewed coffee. It will seriously be better.

6

Jerry

26 Apr 2025

·

Stayed 2 nights

Bed was very comfortable. Did not have a very good breakfast selection. The pool was closed for maintenance during our entire stay. But the AC worked terrific and kept the room very comfortable.

8

Jennifer

22 Apr 2025

·

Stayed 1 night

Front desk staff was very friendly and helpful. Disappointed in our breakfast. Waffle batter was sour, which was a main reason for staying here.

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Month	Average price
January	US$88
February	US$91
March	US$96
April	US$101
May	US$104
June	US$111
July	US$105
August	US$95
September	US$87
October	US$102
November	US$107
December	US$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $99	17 $98	18 $102	19 $102
20 $90	21 $94	22 $94	23 $94	24 $94	25 $104	26 $104
27 $94	28 $95	29 $94	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $108	3 $106
4 $99	5 $99	6 $97	7 $99	8 $99	9 $110	10 $110
11 $100	12 $98	13 $98	14 $98	15 $97	16 $112	17 $112
18 $99	19 $100	20 $99	21 $98	22 $97	23 $110	24 $110
25 $99	26 $99	27 $97	28 $100	29 $97	30 $109	31 $110

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Junior Suite, 1 King Bed, Jetted Tub (With Single Sofabed)

Suite, 1 King Bed, Refrigerator & Microwave (With Single Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Double Beds, Accessible, Bathtub (With Sofabed)

Junior Suite, 2 Double Beds, Refrigerator & Microwave (With Single Sofabed)

Standard Room, 2 Double Beds, Refrigerator & Microwave

Junior Suite, 1 King Bed, Refrigerator & Microwave (With Single Sofabed)

Standard Room, 2 Double Beds, Accessible, Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Best Western Plus Rockwall Inn & Suites

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