Is parking available at the property?

Self parking is available on-site for a fee of USD 21.60 per day, which includes in/out privileges. Reservations are not required.

Is breakfast offered at the hotel?

To-go breakfasts are served on weekends from 7:00 AM to 11:00 AM for a fee.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed directly with the property.

What is the location of the hotel in relation to nearby attractions?

The hotel is centrally located in Niagara Falls, just steps from Seneca Niagara Resort & Casino and within a 10-minute walk of Niagara Falls State Park. It is 0.5 miles from the Aquarium of Niagara and 0.8 miles from the Niagara Falls Observation Tower.

Does the hotel have a swimming pool?

Yes, the property features both indoor and outdoor heated pools. Pool access is available from 7:00 AM to 11:00 PM.

Are children allowed at the property?

Children are welcome at the hotel, and kids can stay for free up to a certain age, though specific age limits should be confirmed with the property.

What are the policies regarding extra beds and cribs?

The property offers cribs and extra beds, subject to availability. Advance requests are recommended, and additional charges may apply.

Sheraton Niagara Falls Hotel

Average nightly price at Sheraton Niagara Falls by month, last 12 months (USD)
Month	Average price
January	US$88
February	US$99
March	US$100
April	US$115
May	US$150
June	US$206
July	US$234
August	US$212
September	US$202
October	US$174
November	US$108
December	US$86

What guests think

At Sheraton Niagara Falls, travellers consistently praise the convenient, walkable location near the falls, casino, and attractions, along with generally friendly staff and family oriented amenities like the large indoor pool, arcade, and on site dining options.

Many reviews note the building and rooms are dated, with small bathrooms, worn carpets, occasional odors, and maintenance issues like fluctuating shower temperatures or loud AC. Service is often warm, though responsiveness varies, and noise from thin walls or unsupervised kids in hallways can disrupt sleep. Dining and amenities are convenient but limited at times, with early closures, expensive breakfast, and extra charges for parking or amenities mentioned by multiple guests. Expect a very convenient, family focused stay with older rooms and some trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Family oriented amenities such as a large indoor pool and arcade stand out, plus on site Starbucks, Rainforest Cafe, and a tunnel to the casino. Common complaints include hot tubs not hot, musty or dirty pool areas, occasional closures, and paid parking or amenity fees.

Related guest reviews

8

Deanna

26 Jul 2025

·

Stayed 2 nights

Negatives: On site they have a rainforest cafe, service was so SLOW. Everything was very expensive on the menu and was not worth it. Pool was very big compared to others in the area but pool area was very musty smelling and humid. Parking on site but they charge you $20/ day for a vehicle. Also would be nice if they offered a mini continental breakfast. Positives: Room was nice and clean. Bathroom had hair dryer and they had built in shampoo and Conditioner dispensers in the shower. Bed was comfortable. Also on site Starbucks was a huge positive for me. Would book here again despite the negatives.

10

Heather

11 Jul 2025

·

Stayed 1 night

Amazing customer service, super clean, everyone was so helpful. I felt like everyone here was smiling and so warm which made us feel so welcomed. This is rare in today's hotel industry. We travel a lot and really enjoyed our stay here. My kids left their bathing suits in the bathroom and the post and found gentleman has someone grab them for us so they were at the front desk. We stayed here for 1 night with 5 kids in 2 rooms. It's close enough to walk to Niagra falls. It's in walking distance of restaurants. The indoor pool is absolutely amazing, especially with kids whilst road tripping. We tried to find places where the kids could enjoy themselves and play after being in the car/ plane. This was absolutely perfect! This is the ultimate family vacation hotel. I wish I could copy and paste this place for every destination we travel to. Thank you to everyone for the hospitality and we look forward to our next visit!

6

Tim

4 Jul 2025

·

Stayed 1 night

Pool and gym was horrible

10

Randy

4 Jul 2025

·

Stayed 1 night

Pool and hot tub amenities

6

Meaghan

30 Jun 2025

·

Stayed 1 night

Room is average but clean. Beds are reasonably comfortable. Lobby is nice, check in was easy. Room HVAC is good. Bathroom is small and you do have to decide between hot water and water pressure. The pool was the worst part of the stay- it was absolutely filthy with black mold/mildew lining the pool walls and floor. Proximity to Niagara Falls State Park was convenient and walkable.

8

Heather

29 Jun 2025

·

Stayed 2 nights

They charge you a daily amenity fee just to use the pool. Family of four only got three towels each day despite calling the front desk. I had to take pool towels. Buffet breakfast gross and overpriced.

6

Jamie

26 Jan 2025

·

Stayed 2 nights

Overall the stay was good. The pool is very nice. There are 2 hot tubs and neither were hot. The carpets in the room and hallway should be replaced. The toilet and shower could use some maintenance. The shower would be hot and get cold and the toilet would barely flush. The staff were friendly and helpful. This was out of the hotels control, but there were bus loads of hockey players and their families. The parents were tailgating in the hallways and the boys were wild. 2 young boys were fighting in the hall, parents no where to be found.

10

uki

26 Nov 2024

·

Stayed 2 nights

Sheraton provides a secure breezeway from the hotel to the casino. I felt safe when walking back late night. The staff was very helpful with getting me parking access.

10

Loic

11 Apr 2024

·

Stayed 1 night

The pool is everything if you have kids! Its big and is surrounded by couches, very family friendly. You can bring food and drinks and relax while your kids Go nuts. Game room is VERY expensive but also fun for kids.

10

Arda

21 Mar 2024

·

Stayed 1 night

The pool area was very nice, the kids had a great time swimming. It felt like we are at an indoor water park resort.

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Cleanliness

Many guests found rooms and public areas clean, but recurring reports cite dirty or worn carpets, bathroom grime, odors, and visible pool mold. Housekeeping consistency varies.

Related guest reviews

10

Marius

22 Aug 2025

·

Stayed 2 nights

Clean room and friendly staff. Also easy access to the falls.

4

Sambit

8 Aug 2025

·

Stayed 1 night

Outdated property. Bathroom is dirty. Bathroom door doesn’t close. A large hole in the door where the lock was removed. Carpet was very dirty.

10

Karen

7 Aug 2025

·

Stayed 2 nights

Perfect place to stay when visiting Niagara Falls! Only a short walk to it. Plenty of parking & close to lots of food choices & other things to do & see. The hotel was clean & beautifully maintained, the staff was pleasant & helpful.

8

BRYAN

7 Jul 2025

·

Stayed 3 nights

Hotel was nice. Rooms were very clean but dated. Staff was great.

10

Jennifer

4 Jul 2025

·

Stayed 1 night

Was pleasantly surprised how clean and nice this hotel was. The staff was beyond kind and helpful. The rooms are a great size easily fit our family of 4 (2 adults and 2 kids under 8). Pool was nice and this hotel is in an extremely walkable location. We walked to the falls and easily found a place to eat.

4

Hilari

1 Jul 2025

·

Stayed 2 nights

Bad smell on second floor Every seam of carpet held together w duct tape

4

Melanie

7 Oct 2024

·

Stayed 1 night

The property is in a convenient location. They put us on the second floor. It was very noisy. You could hear the Restaurant Below till really late at night, it was extremely loud in the room in the bathroom on the tile grout. There was mold growing. The beds were soft and slept good. The carpet was ripped very bad in most places going down the hall The carpet in the room was not very clean. I probably wouldn’t stay there again.

6

Carla

5 Sept 2024

·

Stayed 1 night

Walkable to the falls, however pool area was sub par. Needs a major cleaning. Black mold clearly visible in the main pool area

2

Nicolas

2 Sept 2024

·

Stayed 1 night

Horrible hotel, we got at the room, they decided to give is a second floor, with a bed that was dirty, ( never changed the sheets) the phone didn’t work, the bathroom was dripping, and the roof of the bathroom was with humidity. This was a terrible experience. Do NOT recommend. The air conditioning wasn’t working.

2

Devesh

25 May 2024

·

Stayed 1 night

Hotel had a toilet with unflashed Debries from Previous resident who may have used toilet. Dirty phone and sticky switches from Dirt. There were carpets ripped and duck tapes on carpets. Def. Poorly managed and cared for. Should not be marketed under Marriott Bonvoy.

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Rooms

Rooms offer comfortable beds and some spacious suites with views, but many are dated with small bathrooms, loud or aging HVAC, thin walls, and long walks to elevators.

Related guest reviews

4

Sahil

5 Sept 2025

·

Stayed 1 night

Good: The receptionist was nice and we were able to get early check-in but were charged $40 + taxes for it. The location was very convenient and walking distance to many restaurants and Niagara falls. Bad: The room was really dated. The AC/HVAC unit made so much sound whenever its compressor would run. I don’t know why we were given the room farthest possible from the elevators that it took a good long walk to reach the elevators. The shower only has some pressure on one setting that has half the holes blocked.

6

Fnu

25 Aug 2025

·

Stayed 2 nights

The rooms are supposed to be noise-free.

6

Audrey

14 Aug 2025

·

Stayed 2 nights

The room did not have the best view. It wasn't a view at all but it served it's purpose.

6

Debbie

13 Aug 2025

·

Stayed 1 night

Bathroom was too small

10

Michael

12 Aug 2025

·

Stayed 3 nights

Only negative was walk to elevator from room only way down and far walk to ice machine

10

Saeed

12 Aug 2025

·

Stayed 1 night

Room it’s look old but still good

8

Carrie

5 Aug 2025

·

Stayed 3 nights

Conveniently located. Bed was super comfy. Rooms could be updated.

8

Tracey

14 Jun 2025

·

Stayed 3 nights

Our room was clean, beds were very comfortable. Our room was a little outdated, but I believe they are renovating. Not noisy at all. We had a suite with 2 queens and a bunk (full size bottom bunk). Had a sitting area with a couch and chair. Nice to have the extra space. You could see the nightly fireworks from our room. Convenient to restaurants and the falls.

8

Sunil

2 Sept 2024

·

Stayed 2 nights

Good location. The building is old. The ac etc are not very quite

6

Steve

4 Nov 2023

·

Stayed 1 night

Rooms were clean and comfortable. The walls are too thin and gaps under the door make the noise on both sides of you and the hallway extra loud!

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Service

Staff are frequently described as friendly and helpful, with smooth check in for many. Experiences vary, however, with slow or missed requests, occasional rudeness, and uneven handling of noise and maintenance issues.

Related guest reviews

10

Isaac

1 Sept 2025

·

Stayed 2 nights

Amazing hotel, very close to all attractions, staff friendly, comfy bed , overall great

8

Tanja

24 Jul 2025

·

Stayed 2 nights

Requested two additional towels upon check in since the room only had three sets and we were four in total. We didn't get the additional sets until the third day after the third request. The attendant did remove the parking fee from our invoice to offset the inconvenience so that gesture was appreciated.

6

Chetan

20 Jul 2025

·

Stayed 1 night

Room was not ready when I got there at 3:30. I had to wait

6

souvik

1 Jul 2025

·

Stayed 1 night

The staff was not professional at front desk. Was getting agitated when you ask questions about niagara falls. The lady working around 4 am est on June 30th was very rude. She closed the door and did not answer any questions

6

Haivan

28 Jun 2025

·

Stayed 1 night

Great location, walkable to Niagara Falls lookout and Maid of the Mist. Clean, comfortable room. Slow check-in with unsmiling staff--needed to repeat question three times before he looked up and listened.

6

FERNANDO

16 Jun 2025

·

Stayed 3 nights

Stains all over the room (headboard, behind the bathroom door) Advised front desk and he couldn’t care less. This hotel was four stars decades ago but not in 2025. A lot of wear and tear in the common areas. Needs a lot of tlc and a decent front desk clerk that actually cares of their guest. I literally saw my “verbal complaint “ go in thru one ear and leave thru the other ear of the male front desk clerk (I wish I had his name to write in this review)

8

Alafia

4 Jun 2025

·

Stayed 3 nights

We had a wonderful vacation stay at the Sheraton Niagara Falls. The customer service was great from check in to check out. Ashley at the hotel was absolutely phenomenal! The hotel is centrally located to everything you need and want at Niagra Falls with everything in close walking distance. I would definitely book there again.

10

Marie

1 Jun 2025

·

Stayed 1 night

The staff was great. Very friendly. Ashley checked our family in and my kids talked about how kind she was repeatedly. Beds were very comfortable. Room was clean. Laundry machine available on site was wonderful. Kids loved the pool. I loved having Starbucks onsite. Walking distance to Falls was perfect. The kindness and little touches of the staff made our stay extra special. We just did a 2 week road trip and stayed at 8 different hotels. This was by far our favorite and I wished we were staying another night. Would definitely like to return. Thank you

10

Lauren

15 May 2025

·

Stayed 1 night

Had many options right on site, a pool that was open for longer hours than other properties. Staff was extremely nice, and insightful.

10

George Jr

28 Jan 2024

·

Stayed 1 night

Overall, the property is very nice. Staff is excellent and attentive. We had a great stay and would return again for sure.

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Location

Highly walkable to Niagara Falls State Park, the Rainbow Bridge, and the casino, making it easy to explore without a car. Some guests felt the surrounding neighborhood was run down or quiet after hours.

Related guest reviews

8

Jael

29 Aug 2025

·

Stayed 2 nights

Great location

10

Karen

7 Aug 2025

·

Stayed 2 nights

Perfect place to stay when visiting Niagara Falls! Only a short walk to it. Plenty of parking & close to lots of food choices & other things to do & see. The hotel was clean & beautifully maintained, the staff was pleasant & helpful.

10

Julius

5 Jul 2025

·

Stayed 2 nights

Location to the various attractions

8

young woo

25 Jun 2025

·

Stayed 1 night

Close to naiagara falls

8

Jason

8 Apr 2025

·

Stayed 2 nights

The property was nice. Location to the casino is great. Location to the falls is good. Just down the street is the hood in pretty much every direction.

8

Jose

23 Mar 2025

·

Stayed 2 nights

Close to the border. Walking distance.

10

Theresa R.

7 Feb 2025

·

Stayed 1 night

I always enjoy staying here. Staff is always pleasant and helpful. The entryway is welcoming. The rooms are clean and comfortable and ill always stay here when I'm in the area. Also, the proximity to the falls is a real plus!

8

Lucienne

31 Oct 2024

·

Stayed 3 nights

The area is very poor. Close to the falls that was nice.

10

Jane

14 Jul 2024

·

Stayed 1 night

Nice place! Good location close to the American Falls! Friendly staff!

10

Kari Van

14 Apr 2024

·

Stayed 1 night

Central location

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Dining

On site options include Rainforest Cafe and Starbucks, but several guests found the choices limited, closing early, or overpriced, and breakfast is often not included. A few reviewers still enjoyed the convenience or a good meal.

Related guest reviews

8

Nigel

27 Sept 2025

·

Stayed 4 nights

Breakfast was too expensive at £15 so found somewhere else.

10

Maria

17 Aug 2025

·

Stayed 1 night

The staff and service very good The breakfast so good

8

Deanna

26 Jul 2025

·

Stayed 2 nights

Negatives: On site they have a rainforest cafe, service was so SLOW. Everything was very expensive on the menu and was not worth it. Pool was very big compared to others in the area but pool area was very musty smelling and humid. Parking on site but they charge you $20/ day for a vehicle. Also would be nice if they offered a mini continental breakfast. Positives: Room was nice and clean. Bathroom had hair dryer and they had built in shampoo and Conditioner dispensers in the shower. Bed was comfortable. Also on site Starbucks was a huge positive for me. Would book here again despite the negatives.

8

Giuseppina

30 Jun 2025

·

Stayed 4 nights

Customer service was great and prompt, location felt secure. They need new pillows but room clean all around, including the shower. the restaurants in the hotel left a lot to be desired and all closed early many guest complaint about this. It was great to have the Casino across the street for food and bar, but sometimes after a long day you just want to stay in.

8

Heather

29 Jun 2025

·

Stayed 2 nights

They charge you a daily amenity fee just to use the pool. Family of four only got three towels each day despite calling the front desk. I had to take pool towels. Buffet breakfast gross and overpriced.

10

Abubakar

16 Jun 2025

·

Stayed 2 nights

Stayed at this hotel during a recent trip to Niagara Falls, NY. While the location was convenient and the room was clean, a few things made the experience less than ideal. First, the Starbucks inside the hotel closes way too early — not ideal if you’re arriving late or want an evening coffee. Most of the nearby restaurants also shut down early, leaving very limited food options after 8 or 9 PM. Also surprising — no coffee machines or refreshments available in the lobby, which is usually a basic amenity in most hotels at this level. It felt inconvenient, especially for early risers or late check-ins.

8

Kimberly

9 Jun 2025

·

Stayed 2 nights

Everything is but dated but the signs say they will.be undergoing renovations soon. The staff were all very nice. Everything was clean. Yhe beds are comfy.The pool only has ladders, no steps, that was disappointing. I wasnt aware ahead of time that you have to pay for parking but it wasnt terrible considering you can walk just minutes to the falls and didnt have to pay additional parking to drive to them. And continental breakfast is mentioned but only available if you upgrade to concierge service. All in all it was well worth the money spent.

6

barbara

7 Aug 2024

·

Stayed 3 nights

Rainforest staff was horrible. Very limited on places to eat

8

Suzanne

31 Dec 2023

·

Stayed 2 nights

It was very nice to be so close to the falls, but there are so little walkable, restaurants and or bars that were open. The staff was polite. It was nice to have the casino right across the way. Hotel does need some work, carpeting in the hallways,holes in walls. Would be nice to have a restaurant that serves breakfast lunch dinner, etc. in the hotel.

6

Urban

6 Aug 2023

·

Stayed 1 night

Very friendly and helpful staff doesn’t quite make up for a hotel that is in serious need of updating. The bedside lamp in our room blew out half the room’s electricity when we plugged a charger into the outlet at the base. Bathroom was dated, as was decor. There was no proper place to have breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $133	13 $189	14 $158
15 $104	16 $106	17 $110	18 $113	19 $110	20 $170	21 $273
22 $116	23 $116	24 $116	25 $116	26 $116	27 $141	28 $141
29 $116	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
		1 $104	2 $104	3 $104	4 $123	5 $123
6 $104	7 $104	8 $104	9 $104	10 $104	11 $123	12 $126
13 $104	14 $109	15 $104	16 $105	17 $105	18 $123	19 $124
20 $104	21 $104	22 $104	23 $105	24 $104	25 $123	26 $123
27 $104	28 $104	29 $104	30 $105	31 $292

Sheraton Niagara Falls

Prices for Sheraton Niagara Falls

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 2 Bedrooms

Room, 2 Queen Beds

Room, 1 King Bed

Luxury Room, 1 King Bed

Club Room, 2 Queen Beds

Executive Suite, 1 Bedroom

Club Room, 1 King Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Club Suite, 2 Bedrooms

Guest reviews of Sheraton Niagara Falls

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Niagara Falls

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