Name: Hawthorn Extended Stay by Wyndham Columbus West
Address: 5505 Keim Circle, Columbus, Ohio, United States of America, Columbus, Ohio, US
Price range: $99–$330 per night
Rating: 7.07

What guests think

At Hawthorn Extended Stay by Wyndham Columbus West, reviews highlight spacious suite-style rooms and a convenient location near the interstate and dining, alongside recurring concerns about cleanliness, dated upkeep, and inconsistent maintenance of basics like air conditioning, elevators, and Wi-Fi.

Staff are frequently described as friendly and accommodating, though guests also report rude interactions and uneven housekeeping. Breakfast feedback is mixed to negative, with limited variety, few hot protein options, and occasional restocking issues, though a few guests found it acceptable. Overall, it can suit budget-minded stays if you prioritize space over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests enjoyed the heated pool at times, but mention recurring maintenance issues: broken or dirty elevators, unreliable Wi-Fi, occasional pool closures, weak or failing A/C, and limited availability of luggage carts.

Related guest reviews

6

Pamela

Mar 3, 2025

·

Stayed 1 night

Sofa sleeper falling apart and very uncomfortable. Room 111 smelled like chlorine. Pool next to room

6

Ashlee

Mar 25, 2024

·

Stayed 2 nights

Elevator didn’t work and the breakfast was terrible also

8

james

Nov 24, 2024

·

Stayed 1 night

Comfortable room, the Internet was lousy, kept kicking me off, going in and out. Also, when we needed a cart to check out, none were available. They let residents keep them in their room overnight.

10

Heidi

Jul 6, 2024

·

Stayed 1 night

The staff were amazing and the heated pool was perfect! We will be back

10

Krista

Dec 4, 2022

·

Stayed 1 night

Convenient near the highway, and the heated pool was great for a trip in December!

4

Jennifer

Jun 5, 2024

·

Stayed 1 night

The door lock was defective, the air conditioner didn’t work, our 3rd floor room had ants and after five only the receptionist was there to address problems. She said she was ‘new’ and the next morning, when we repeated what was wrong with the room, the other receptionist said that other rooms on that floor had the same complaints. The rooms were shopworn and the whole experience was substandard in comparison to what we paid for the room.

8

Shawna

Oct 1, 2025

·

Stayed 1 night

Dirty rags in sink and tub, lock did not work, pool closed, etc

10

Ryan

Jun 9, 2025

·

Stayed 1 night

Easy check in and check out, quiet at night. Clean rooms, nice clean pool area!

6

Haddy

Aug 9, 2025

·

Stayed 21 nights

Carpets need a wash/deep clean, WiFi is trash, and their breakfast really leaves more to be desired, but other than that, good place for the price. Location is top notch, which made it worth it.

4

Drevohn

Aug 4, 2025

·

Stayed 2 nights

The hotel appeared to neglect real cleanliness. Looked as if it doesn’t get touched for months, the horrific smell as soon as we walked in our room was stomach turning and all together a horrible experience. The Air conditioning works off of the thermostat which was broken and the service desk attendants were not of any help. Our key cards would quit working almost every other time we used them and would have to keep going to the front desk to have them replaced, in which they all acted like we were bothering them. Look before you book!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated reports of stains, odors (including smoke), pests like ants and roaches, and dirty common areas; some guests did find their rooms clean.

Related guest reviews

2

Angeline

Sep 21, 2023

·

Please do not stay in this property. We had to switch rooms because the first room had mold covering the ac unit. The mildew smell was terrible. The second room wasn’t cleaned properly, there was crumbs on the living room floor and the cabinets were visibly soiled. We still found mold in the bathroom so we checked out after one terrible night.

2

chasity s

Sep 18, 2023

·

Stayed 1 night

Found roaches in our room, when I told the front desk clerk all she said was sorry we are trying to fix that issue.

6

Phillip

Mar 17, 2024

·

Stayed 1 night

Liked the space with the rooms but it did not look like the pictures and was dirty in a lot of places especially the couch. Very stained. Wipe everything even head boards those were dirty too.

6

Joan

Nov 3, 2025

·

Stayed 1 night

If it wasn’t a non refundable I would have backed out of the room & booked somewhere else ..The room was worn down , saints all over the furniture & curtains & dirty smeared headboard & kinda gross . Some of the lights didn’t work & the elevator was really dirty. I took pics of my room

4

Jamie

Jul 24, 2025

·

Stayed 4 nights

Hotel is very outdated, needs basic repairs. Half of the outlets in the room did not work, most lights did not work some had no light bulb. Shower curtain was ripped on both sides, toilet seat was broken. Floor was dirty and carpet had stains. Sofa in room was very very dirty.

2

Julie

Mar 7, 2024

·

Stayed 1 night

The property was very rundown and in need of a remodel. There was a hole in the door of our bathroom that had been patched poorly, the room was dirty, with stains on the sheets, marks all over the walls, hair in the shower and stains on the chair and the couch. Very disappointing.

2

toinetta

Aug 3, 2025

·

Stayed 2 nights

This property was dirty they did not keep it clean it had a bad smell in the room i complained and they ignored my complaint they left us in a dirty smelly room

4

Shawn

Oct 1, 2025

·

Stayed 1 night

Bathroom floors dirty, cigarette smell inside the room.Internet not working. No body wash, conditioner and Lotion in the room.

2

Rosalynn

Jul 8, 2025

·

Stayed 2 nights

The place was very unclean and the house keeping was cleaning the next door room and threw the sheets outside and was in front of our door. They should leave it in the room they are cleaning. Not in thw hall way. The trash can in the hall way was filled to the max and water melon on the floor next to the trash can. It was Pouring out the trash can. Down stairs there are ants all over the trash can crawling all over the can and walls. This was very gross. Third floor the walls are not clean and the elevator is very loud while door open and shutting it is squeaky. Does not feel safe. Coffee pot in our room is dirty. And the coffee is stale. The bed covers is old and threads are sticking out the bed spreading. Please update this holtel facility it is very unsafe and I did not see one sanitizer station anywhere around the lobby.

10

Melisa

Aug 31, 2025

·

Stayed 1 night

Very clean and spacious

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious suite-style with kitchens and some comfortable beds, but decor and fixtures feel dated; guests also note hallway noise, uncomfortable sofa beds, poor Wi-Fi, and lack of blackout curtains.

Related guest reviews

8

james

Nov 24, 2024

·

Stayed 1 night

Comfortable room, the Internet was lousy, kept kicking me off, going in and out. Also, when we needed a cart to check out, none were available. They let residents keep them in their room overnight.

8

Jason

Jun 24, 2024

·

Stayed 1 night

Was a decent stay. They’ve tried to upgrade the facilities. However, the furniture is still outdated. The bed was uncomfortable. The walls had cracks and some electrical outlet plates were not on the walls. The shower was old as well. I’m also not a fan of the price hikes they do when there are events in town.

10

Jennifer

Aug 17, 2025

·

Stayed 1 night

The check in was easy. The room is clean, nice furniture and plenty of room. Plenty of utensils with a cooktop, large refrigerator and dishwasher

4

Aaron

Apr 30, 2025

·

Stayed 2 nights

The hotel itself looks well. But walking the hallways you could hear everything from every room. Our comforter had yellow stains on the bottom of it and if you dont like morning light they dont have black out curtains. I also asked for a extra pillow because the pillows are half the size of a regular one and they told me they couldnt help me with that.

10

CYNTHIA

Oct 6, 2024

·

Stayed 1 night

Rooms were specious and nicely done. Beds were comfortable. I recommend 3rd floor so you can't hear people walking above you.

10

roberta

Oct 27, 2024

·

Stayed 2 nights

The room was bigger tham expected. There was a full sized fridge ,a stove top, 2 Tvs a desk and a couch. The beds were comfortable and everything was clean. Usual breakfast food including waffles.Nice pool.

8

Jody

Feb 4, 2024

·

Stayed 1 night

More than I expected. Suite with a full size refrigerator electric stove pots pans dishes.

10

Sarah

Feb 4, 2024

·

Stayed 1 night

Clean, quiet. Love it! Our room had a whole kitchen in it. Stovetop even!

6

Caitlin

Jul 4, 2024

·

Stayed 1 night

We got an amazing price for a really nice suite room. This worked out great traveling with kids. However I wouldn’t wish my worst enemy to sleep in that pull out bed. So the kids just slept in bed with us. Maybe I misread, but the free breakfast is pretty sub par. Waffles, breads, yogurt and cereal only. No hot food. Also the drain to our tub wouldn’t stay open so we had to rig it with a straw, otherwise every shower was a bath.

6

Michelle

Jul 20, 2024

·

Stayed 2 nights

It’s a little outdated. Elevator sounded old. Hallways were definitely dingy and smelled like cigarettes. Rooms were decent. You can tell it was outdated. The tub was a little old looking. The handle bar in the tub, there was a one inch hole near the hinges. I wouldn’t trust it to be safe if someone had use it, to get up. I liked that it was close to a lot of stores and eateries. Felt safe around the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, helpful front-desk staff and easy check-in, but others experienced rudeness, unhelpful responses to problems, and unreliable housekeeping.

Related guest reviews

4

Donita

Apr 4, 2023

·

Stayed 2 nights

When checking in late the first night the gentleman at the desk was very rude and hateful. He commented that my credit card was invalid when after taking to the CC company my card was never ran or processed. The room was dirty, the shower had water stains and cracks in the ceiling, someone above us was so loud it was impossible to sleep for two days. I ran into the gentleman that was at the desk again and told him he never ran my card. He said he didn't care and if I didn't like it to take a card from the counter and complain! This was actually the third and last time we will stay at this location.

10

Frank

Jan 31, 2025

·

Stayed 2 nights

The room was really big, and the staff was nice. The price was good too. I will stay there again probably.

2

Warda

Jun 16, 2025

·

Stayed 3 nights

Front desk misty was extremely rude and unprofessional!

10

Jennifer

Aug 17, 2025

·

Stayed 1 night

The check in was easy. The room is clean, nice furniture and plenty of room. Plenty of utensils with a cooktop, large refrigerator and dishwasher

10

Mandy

Oct 7, 2024

·

Stayed 2 nights

Great experience. Felicia checked us in and was so friendly and welcoming and made the start to our weekend amazing. Not only was she sweet to myself, my mom and my puppy but I also witnessed the same kindness with other hotel guests. The room was clean and fully supplied which i was impressed with having stayed at multiple other hotels over the years visiting my mom. I always get a suite with a kitchenette. It was clean & stocked with all supplies which in the past i have seen some hotels been severely lacking in dishes & sometimes even linens. We had a great experience and i will be booking for my future stays. Thank you again to Felicia she deserves kudos.

10

Ryan

Jun 9, 2025

·

Stayed 1 night

Easy check in and check out, quiet at night. Clean rooms, nice clean pool area!

2

Jennifer

May 22, 2023

·

Stayed 5 nights

The room according to the front desk was cleaned before we checked in. When We checked in it was not clean. Dishes were dirty, food on the wall and stuff spilled on the carpet. When house keeping came in all they did was take EVERY single towel in my room even the folded/clean ones and NOT replace it with new towels. They also took the trash bags OUT of the trash can and didn't replace the bag. They did not wipe anything down nor did they make the bed. This was done 2 out of the 3 times housekeeping was in my room. The door latch that you switch over the inside to stop the door from opening was broken and locked me out of the room 2 times with NO one inside. I had a bottle of about $180 worth of prescription pills that disappeared while I was staying there. I had another week booked at this hotel and I cancelled it and went to a different hotel in the area because of the above. Think twice before going here!!

4

Drevohn

Aug 4, 2025

·

Stayed 2 nights

The hotel appeared to neglect real cleanliness. Looked as if it doesn’t get touched for months, the horrific smell as soon as we walked in our room was stomach turning and all together a horrible experience. The Air conditioning works off of the thermostat which was broken and the service desk attendants were not of any help. Our key cards would quit working almost every other time we used them and would have to keep going to the front desk to have them replaced, in which they all acted like we were bothering them. Look before you book!

10

John

Oct 5, 2024

·

Stayed 1 night

Great hotel for a good value!! Felicia at the front desk was so friendly and welcoming!!!

10

Gim Hyoung

Dec 24, 2024

·

Stayed 3 nights

The front desk was very helpful and friendly. We were behind packing on the day to check out and we told the front desk we might need extra 30 minutes to 1 hr and they were okay with it without additional charges. We will come back for sure!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient to I-70 and within walking or short driving distance of restaurants and shopping; practical for road trips and stopovers.

Related guest reviews

10

Krista

Dec 4, 2022

·

Stayed 1 night

Convenient near the highway, and the heated pool was great for a trip in December!

8

Marie

Apr 15, 2024

·

Stayed 4 nights

The room was spacious (we had a suite) and had kitchen facilities. The room was clean, but lacked some minor maintenance (bathroom lights not fully working, missing a toilet seat bolt--which my husband got a bolt from the front desk and repaired, and the kitchen was lacking in utensils for both cooking and eating). We were conveniently close to the freeway (though we didn't hear freeway noise), and close to shopping. We were just a short distance from downtown and the airport. Overall, it was a good stay and I would definitely see us staying here or at another Hawthorn again.

8

anna

Mar 6, 2025

·

Stayed 3 nights

Tons of shopping food around this area!

8

Shonda

May 30, 2025

·

Stayed 1 night

The location was really perfect for us. We were just passing through on a long trip and it was close to I70 and also in walking distance to many restaurants. The room was clean and large and the breakfast options were great.

6

Haddy

Aug 9, 2025

·

Stayed 21 nights

Carpets need a wash/deep clean, WiFi is trash, and their breakfast really leaves more to be desired, but other than that, good place for the price. Location is top notch, which made it worth it.

6

Michelle

Jul 20, 2024

·

Stayed 2 nights

It’s a little outdated. Elevator sounded old. Hallways were definitely dingy and smelled like cigarettes. Rooms were decent. You can tell it was outdated. The tub was a little old looking. The handle bar in the tub, there was a one inch hole near the hinges. I wouldn’t trust it to be safe if someone had use it, to get up. I liked that it was close to a lot of stores and eateries. Felt safe around the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often limited, with few or no hot protein options and inconsistent restocking, though some guests considered it fine.

Related guest reviews

4

Angela Sue

Oct 23, 2023

·

Stayed 5 nights

The elevator was broken when we got there and we were first assigned a room in the second floor when we asked for handicap accessible. They did move us to the first floor after getting into the room and it was missing a coffee maker. The cleaning people kept stealing our bar of soap and replacing it with a new one. We started putting it away so they wouldn't keep wasting them. They didn't vacuum until the fourth day of our stay. There were always ants in the counter with the coffee even after the breakfast was put away. The breakfast was disappointing because they did not offer eggs, bacon, sausage, or other proteins. They had hard boiled eggs that were kept cold and they were gross tasting. They didn't restock after big groups went through so we never saw the complete selection.

6

Ashlee

Mar 25, 2024

·

Stayed 2 nights

Elevator didn’t work and the breakfast was terrible also

10

Jeffrey

Sep 14, 2023

·

Stayed 1 night

Everything was great! Clean rooms, excellent customer service, and a nice breakfast. I will be back!

6

Emily

Dec 27, 2024

·

Stayed 1 night

Scrambled eggs were not good.

6

Donna

Sep 22, 2025

·

Stayed 4 nights

The room was sizable and had whatever you needed. The breakfast wasn't so great, so we ended up going out each morning. Most of the staff was nice.

4

Valerie Jo

Mar 31, 2025

·

Stayed 3 nights

Very old & outdated. The breakfast had no protein, all carbs.

10

Karina

Sep 1, 2025

·

Stayed 4 nights

Room was comfortable, but some of the bedding was still dirty or had stains. The staff was kind and made it feel like home. I wish the breakfast bar stayed out a bit longer, but it wasnt bad.

8

Shonda

May 30, 2025

·

Stayed 1 night

The location was really perfect for us. We were just passing through on a long trip and it was close to I70 and also in walking distance to many restaurants. The room was clean and large and the breakfast options were great.

6

Haddy

Aug 9, 2025

·

Stayed 21 nights

Carpets need a wash/deep clean, WiFi is trash, and their breakfast really leaves more to be desired, but other than that, good place for the price. Location is top notch, which made it worth it.

6

Caitlin

Jul 4, 2024

·

Stayed 1 night

We got an amazing price for a really nice suite room. This worked out great traveling with kids. However I wouldn’t wish my worst enemy to sleep in that pull out bed. So the kids just slept in bed with us. Maybe I misread, but the free breakfast is pretty sub par. Waffles, breads, yogurt and cereal only. No hot food. Also the drain to our tub wouldn’t stay open so we had to rig it with a straw, otherwise every shower was a bath.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$85
February	$93
March	$102
April	$108
May	$115
June	$115
July	$114
August	$104
September	$109
October	$96
November	$85
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $113	15 $113	16 $109	17 $118	18 $163	19 $163
20 $112	21 $126	22 $127	23 $127	24 $113	25 $172	26 $174
27 $99	28 $105	29 $105	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $122	3 $122
4 $105	5 $105	6 $105	7 $105	8 $105	9 $153	10 $153
11 $105	12 $105	13 $105	14 $105	15 $117	16 $245	17 $330
18 $105	19 $105	20 $105	21 $105	22 $105	23 $147	24 $149
25 $108	26 $108	27 $105	28 $111	29 $105	30 $135	31 $135

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Bedroom

Suite, 1 Bedroom, Accessible (1 King Bed)

Deluxe Suite, 1 Bedroom

Studio Suite, 2 Bedrooms (2 King Beds)

Studio Suite, 2 Queen Beds, Mobility Accessible

Studio Suite, 1 King Bed, Mobility Accessible (Bathtub with Grab Bars)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hawthorn Extended Stay by Wyndham Columbus West

Have a question?

Considering this hotel for your Columbus trip?

Prices for upcoming dates