Residence Inn Columbus Downtown

Room was so clean and spacious. Provided us with everything we needed. Complimentary breakfast was great as well.

I recently stayed at this hotel in Columbus last weekend April 10th-12th, and unfortunately, the experience was very disappointing. Upon arrival, we were surprised to walk into what felt like an active construction zone, with dust and debris throughout the property. This was not communicated at the time of booking, and it was far from the experience advertised online. The check-in process only added to the frustration. The gentleman at the front desk was short, unwelcoming, and visibly upset with us for entering through an unlocked back door. He questioned how we got in and stated we were not supposed to use that entrance. The interaction was uncomfortable—so much so that even my 6-year-old asked why he seemed angry with us. While our room appeared newly renovated, it clearly had not been properly cleaned after construction. There were white dusty handprints all over the headboard of the king bed, wood particles along the bathroom floor, and dusty smudges on the kitchen cabinets. For the price I paid, I expected a clean and finished space—not one that still felt under construction. To make matters worse, we were in town for my daughter’s softball tournament and returned to the hotel around 6 p.m. after a long day at the fields, only to find that there was no hot water available—and it wouldn’t be restored until 11 p.m. Not being able to shower after a full day of activities was extremely frustrating, especially on a Saturday evening. Overall, I was very disappointed

Friendly staff, it is close to several downtown restaurants and venues, it has a great bar, and the room was clean and comfortable.

Front desk service was terrific, breakfast was great, bourbon bar also fabulous. The building was very unique, and we appreciated the renovation efforts. Our suite was spacious and fairly clean. However- and this is quite serious- maintenance entered our room under non-emergency circumstances without our permission despite the do not disturb sign on our door. There was no advance notice- just a knock (which we ignored, as we were relaxing in the bedroom), then another knock, then two men used a key card & entered our room claiming they needed to look at the mirror in above the vanity. Extremely unsettling. We were sure to secure the extra lock until we checked out the following morning. Hotel management was made aware and an apology was issued.

The staff I interacted with were fabulous, especially Marcos in the Buckeye Bourbon House. The breakfast was fine - It's your standard upgraded continental hotel breakfast buffet. The building itself is really cool. The preservation of the historical architectural features of the old bank are really beautiful. My big issues relate to the overall condition of the hotel, especially the elevator and room. One of the elevators appeared to be under construction and was in really rough shape. Unfortunately this is the elevator that came for me every ride but one - The other elevator was nice! My room itself was a little rundown. There were loose tiles in the kitchen by the floor. The door to my room did not close correctly - It had to be slammed very loudly. The TV did not have streaming services, something common to most Marriott properties.