Name: WoodSpring Suites Charlotte Shelby
Address: 1010 Sue Lane, Shelby, North Carolina, United States of America, Shelby, North Carolina, US
Price range: $78–$88 per night
Rating: 6.9

What guests think

Across reviews of WoodSpring Suites Charlotte Shelby, experiences vary widely, with many guests reporting cleanliness problems such as roaches, stained linens, unpleasant odors, and dirty common areas, while a smaller number found their rooms clean and appreciated budget-friendly rates.

Noise and security concerns recur, including late-night disturbances and activity in the parking lot. Service feedback is mixed, with some friendly staff noted but also delayed or denied check-ins and deposit or refund issues. Rooms are basic, some with kitchens, and comfort varies. Expect a budget stay with significant trade-offs, especially for cleanliness and quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Common areas, especially the elevator, were often described as dirty or smelly, and several guests reported disruptive or concerning activity in the parking lot at night.

Related guest reviews

4

DAWN

Dec 29, 2022

·

Stayed 19,350 nights

The beds look like roll out cots leaked garbage in ty he elevator was still there the next morning with nasty smell no staff at night and unable to get towels til 10am the next morning locals hanging outside rooms dogs barking inside never reccomend this place

2

Dalton

Jun 25, 2023

·

Stayed 1 night

Honestly drove 14 hours, pulled into the parking lot nice building! But the people mulling around the parki g lot and playing their car stereos load and the staff standing out front with them carring on like paying customers couldn't see this. My father and I turned around and drove away! It's a shame that a corporation would have that nice building be represented like that. Added 3 more hours to the drive but got the drive done and checked into another hotel...

10

Kristen

Jun 19, 2025

·

Stayed 3 nights

The room was clean and had everything it said it would. The fridge and microwave worked well, hot water in sinks and shower worked well. The equipment in the workout room worked and the laundry facilities were convenient and priced well.

6

Sonya

Jun 17, 2024

·

Stayed 1 night

The bathtub was big beds were janky tv was broken, elevator was filthy there was a clump of hair in the hallway I would have given pictures but didn’t want to admit that I stayed in a hotel like this. When I arrived I was told there was an hour wait to check in because they were running reports but other than these things it was an ok stay.

2

Megan

Jul 29, 2024

·

Stayed 1 night

Worst place I have ever stayed. There are “residence” (people who live there) all over the parking lot, small lobby, & hallways. I did not feel safe. The people next door were extremely loud at 2am. People were slamming door at 2, 4, & 6am. There is no staff from 9pm til morning. The bathtub was dirty and when you moved, it squeaked beneath you. The check in person was friendly and switched us from a smoking to non-smoking, but that was the only nice thing that happened. The room smelled awful. Sour and sickening. Watch out for this place. We were scared and left early

2

Paul

Jan 14, 2025

·

Stayed 1 night

Broken blinds commode leaked noise traffic in parking lot seems unsafe activity going on

6

Jaime

Sep 10, 2024

·

Stayed 10 nights

Floors and walls are dirty, need washing , walls need to be painted, some towels are stained, need replacement. Rugs in hallway are filthy, need shampooing or replaced.

6

Tammy

Feb 19, 2024

·

Stayed 2 nights

The shower was awesome, great water pressure. The beds were ok. Bathroom was dirty. The 1st night at 4 in the morning someone parked right below our window, decided to sit in his car for an hour and blast the radio. That was fun.

4

Myron

Jul 21, 2024

·

Stayed 1 night

There were children running and playing in halls and up the stairs all night long. Not to mention yelling in the parking lot. The tub was not properly cleaned and one of the pillows on my bed was stained BADLY

4

Ryan

Aug 18, 2025

·

Stayed 2 nights

Odors throughout the hallways and elevator. Room was “just cleaned” before we arrived. Toilet and shower were not very clean. The sink looked fine then after a few minutes the air vent above the sink started dripping rusty water. Either from the vent or condensation. Left vent on and that minimized the dripping. A few roaches during our time. Sheets were stained and needed replaced. No other hotels (with better reviews) in area allowed pets or we would have moved. This facility is an extended stay so a lot of regulars and facility is not updated

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Cleanliness

Many reviews cite serious cleanliness issues including roaches, dirty bathrooms, stained linens, and strong odors in rooms and common areas; a few guests reported clean rooms.

Related guest reviews

2

Leila

Dec 30, 2023

·

Stayed 1 night

if i could put zero stars i would. there was roaches absolutely everywhere. it smells so bad. it’s loud in the hallways. it’s terrible. main office came banging on my door in the morning.

2

Kevin

Aug 20, 2025

·

Stayed 2 nights

Bugs were in the room.

4

Guadalupe

Dec 10, 2023

·

Stayed 1 night

Was immediately greeted by roaches in the bathroom and room. The shower head had a leak that made water shoot up into the ceiling. Check in was easy.

2

John

Oct 13, 2024

·

Stayed 1 night

This hotel was disgusting. Possibly the worst I have ever stayed. Our smoke free room smelled of smoke and our metal beds were like cots. Tub was nasty and trash barrel had used tampons left in them. No staff on site during the night . I’d rather stay in my car than do that again .. yuck

2

John

May 6, 2023

·

Stayed 2 nights

I did not like anything and smell very bad

6

Jaime

Sep 10, 2024

·

Stayed 10 nights

Floors and walls are dirty, need washing , walls need to be painted, some towels are stained, need replacement. Rugs in hallway are filthy, need shampooing or replaced.

2

Tiara

Oct 28, 2023

·

Stayed 2 nights

They had bugs roaches in the room

4

Myron

Jul 21, 2024

·

Stayed 1 night

There were children running and playing in halls and up the stairs all night long. Not to mention yelling in the parking lot. The tub was not properly cleaned and one of the pillows on my bed was stained BADLY

6

Rebecca

Mar 3, 2025

·

Stayed 2 nights

I love the fact that it had full kitchens you could cook in with full size refrigerators. It was like a mini apartment home away from home apart from the fact that it was super loud from other guest and the fact that it had cockroaches. And that when we went in, it was already dirty like the floor was swept. There was dirt everywhere like piles of dirt in the bathroom and stuff.

4

Ryan

Aug 18, 2025

·

Stayed 2 nights

Odors throughout the hallways and elevator. Room was “just cleaned” before we arrived. Toilet and shower were not very clean. The sink looked fine then after a few minutes the air vent above the sink started dripping rusty water. Either from the vent or condensation. Left vent on and that minimized the dripping. A few roaches during our time. Sheets were stained and needed replaced. No other hotels (with better reviews) in area allowed pets or we would have moved. This facility is an extended stay so a lot of regulars and facility is not updated

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Rooms

Rooms are basic, with some offering kitchens, but comfort and noise were recurring concerns, including uncomfortable beds and disturbances from neighboring rooms or halls.

Related guest reviews

4

Melissa

Mar 17, 2024

·

Stayed 1 night

The people upstairs had loud music. I had to call the front desk 3 times. Starting at 1am. 3am and 8am.

10

Faith

Oct 12, 2023

·

Stayed 7 nights

Great location for our extended stay! Loved having a kitchen in the room!

6

melissa

Feb 13, 2025

·

Stayed 1 night

My room didn't have a kitchen with a stove or anything and a pipe was sticking out of the wall that had a plastic grocery bag shoved in the end of it instead of being properly capped off. Was pet hair all over the carpets in the hallways and elevators. Sadly, this was a really nice hotel about 5 yrs ago…nie its gone to the dumps…it does have good safety features and nice people working there, but that's about the only good things about this place other than location being close to a lot of food options and grocery stores..

6

Sonya

Jun 17, 2024

·

Stayed 1 night

The bathtub was big beds were janky tv was broken, elevator was filthy there was a clump of hair in the hallway I would have given pictures but didn’t want to admit that I stayed in a hotel like this. When I arrived I was told there was an hour wait to check in because they were running reports but other than these things it was an ok stay.

8

nicole

May 19, 2024

·

Stayed 1 night

The bed wasnt super comfortable but room was clean

2

David

Sep 2, 2023

·

Stayed 1 night

The room above mine was noisy. I could not sleep have the night unbelievable. At two in the morning someone knocked on my door trying to get in. It was unbelievable. I asked for a wake up call at 5:30 in the in the morning unbelievable.. I will never stay there again. The situation was such that I got no more than two hours sleep

6

Edward

Jun 15, 2023

·

Stayed 1 night

I was very disappointed in the bed in the room. It mattered not the wait I slept, it felt like the bed was going to collapse at any minute. I was in way to front desk to voice concern and a staff member looked at bed and said they were all the same. I have stayed in business suites before and if I was staying for more than one night I would have checked out and found other accommodations.

6

Tammy

Feb 19, 2024

·

Stayed 2 nights

The shower was awesome, great water pressure. The beds were ok. Bathroom was dirty. The 1st night at 4 in the morning someone parked right below our window, decided to sit in his car for an hour and blast the radio. That was fun.

4

Myron

Jul 21, 2024

·

Stayed 1 night

There were children running and playing in halls and up the stairs all night long. Not to mention yelling in the parking lot. The tub was not properly cleaned and one of the pillows on my bed was stained BADLY

6

Rebecca

Mar 3, 2025

·

Stayed 2 nights

I love the fact that it had full kitchens you could cook in with full size refrigerators. It was like a mini apartment home away from home apart from the fact that it was super loud from other guest and the fact that it had cockroaches. And that when we went in, it was already dirty like the floor was swept. There was dirt everywhere like piles of dirt in the bathroom and stuff.

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Service

Service feedback is mixed: some praised friendly, helpful front-desk staff, while others experienced long or denied check-ins, limited overnight staffing, and deposit or refund problems.

Related guest reviews

2

Robert

Dec 11, 2025

·

Stayed 1 night

Still waiting for my deposit. Also, when I tried checking out there was no one or check out procedures. I hope I was not charged for extra time.

2

Nathan

May 29, 2024

·

Stayed 1 night

I paid for a room. Woodsprings Suites took my money, then refused to give me my room because I was late arriving. You left me and my wife without a place to stay far from home in the middle of the night. Now they refuse to refund my money. That is wrong no matter what your fine print says! The policy is wrong. Do not stay here.

10

Endya

May 23, 2024

·

Stayed 1 night

the front desk lady was super helpful and accommodating

10

marisa

Sep 3, 2024

·

Stayed 1 night

nice person at front desk

2

Romuel

Oct 9, 2024

·

Stayed 2 nights

I made reservations on Oct 4th for a 2 night stay. Drove almost 3 hours on Oct 6th to reach the hotel, only to be told that my room was rented out and I had nowhere to spend the night. I was finally able to book a room 45 mins away in Charlotte NC. I am very disappointed with the way I was treated. How can a reserved room be rented to someone else???

4

Christopher

Apr 29, 2024

·

Stayed 4 nights

I made the reservations for my stay on the afternoon of April 24th for 4 nights starting the 24th, i drove 12.5 hours straight, arriving at 2:30 am on the 25th. Called the office number in the hotel upon my arrival. The person that answered said they could not check me in for an hour. I stay in hotels often and have never had this happen before. Upon getting into my room, it had a smell to it. Very poor service.

2

Megan

Jul 29, 2024

·

Stayed 1 night

Worst place I have ever stayed. There are “residence” (people who live there) all over the parking lot, small lobby, & hallways. I did not feel safe. The people next door were extremely loud at 2am. People were slamming door at 2, 4, & 6am. There is no staff from 9pm til morning. The bathtub was dirty and when you moved, it squeaked beneath you. The check in person was friendly and switched us from a smoking to non-smoking, but that was the only nice thing that happened. The room smelled awful. Sour and sickening. Watch out for this place. We were scared and left early

2

Jason

Mar 10, 2025

·

Stayed 1 night

Check in time was 3pm we were unable to check-in until 7pm 4 hours later! After driving from 1am to 11 from NJ for my father's funeral....I was VERY TIRED and afterwards wanted to get in my room and sleep after everything was over....The staff was very nice and apologetic but again 7pm is ridiculous I'm sorry. The hotel smelled HORRIBLE room was too basic to have taken so long to clean bed uncomfortable. Overall a very bad hotel experience

10

Thomas F

Jan 8, 2024

·

Stayed 14 nights

Friendly greeting when I checked in. Since I have to use a walker, they carried my bag to the room. Room was clean. Was told a few times that if I needed anything, let them know.

10

Rhonda

May 26, 2024

·

Stayed 1 night

The front desk clerk who is also the assistant manager went above and beyond to make our stay the best. We will use this place again.

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Location

Several guests found the location convenient to nearby dining and stores, though others mentioned disturbances around the property at night.

Related guest reviews

2

Megan

Oct 13, 2024

·

Stayed 1 night

room smelled like smoke- kids standing at front door vaping - dogs barking - we checked in and checked out within 20m

10

Shantel

Aug 18, 2024

·

Stayed 5 nights

Quiet and peaceful and nice staff.

2

Dalton

Jun 25, 2023

·

Stayed 1 night

Honestly drove 14 hours, pulled into the parking lot nice building! But the people mulling around the parki g lot and playing their car stereos load and the staff standing out front with them carring on like paying customers couldn't see this. My father and I turned around and drove away! It's a shame that a corporation would have that nice building be represented like that. Added 3 more hours to the drive but got the drive done and checked into another hotel...

10

Faith

Oct 12, 2023

·

Stayed 7 nights

Great location for our extended stay! Loved having a kitchen in the room!

6

melissa

Feb 13, 2025

·

Stayed 1 night

My room didn't have a kitchen with a stove or anything and a pipe was sticking out of the wall that had a plastic grocery bag shoved in the end of it instead of being properly capped off. Was pet hair all over the carpets in the hallways and elevators. Sadly, this was a really nice hotel about 5 yrs ago…nie its gone to the dumps…it does have good safety features and nice people working there, but that's about the only good things about this place other than location being close to a lot of food options and grocery stores..

2

Megan

Jul 29, 2024

·

Stayed 1 night

Worst place I have ever stayed. There are “residence” (people who live there) all over the parking lot, small lobby, & hallways. I did not feel safe. The people next door were extremely loud at 2am. People were slamming door at 2, 4, & 6am. There is no staff from 9pm til morning. The bathtub was dirty and when you moved, it squeaked beneath you. The check in person was friendly and switched us from a smoking to non-smoking, but that was the only nice thing that happened. The room smelled awful. Sour and sickening. Watch out for this place. We were scared and left early

2

Paul

Jan 14, 2025

·

Stayed 1 night

Broken blinds commode leaked noise traffic in parking lot seems unsafe activity going on

2

David

Sep 2, 2023

·

Stayed 1 night

The room above mine was noisy. I could not sleep have the night unbelievable. At two in the morning someone knocked on my door trying to get in. It was unbelievable. I asked for a wake up call at 5:30 in the in the morning unbelievable.. I will never stay there again. The situation was such that I got no more than two hours sleep

6

Tammy

Feb 19, 2024

·

Stayed 2 nights

The shower was awesome, great water pressure. The beds were ok. Bathroom was dirty. The 1st night at 4 in the morning someone parked right below our window, decided to sit in his car for an hour and blast the radio. That was fun.

4

Myron

Jul 21, 2024

·

Stayed 1 night

There were children running and playing in halls and up the stairs all night long. Not to mention yelling in the parking lot. The tub was not properly cleaned and one of the pillows on my bed was stained BADLY

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Dining

Not enough information in reviews.

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Month	Average price
January	$75
February	$74
March	$74
April	$73
May	$68
June	$69
July	$71
August	$72
September	$82
October	$90
November	$82
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $85	15 $79	16 $79	17 $79	18 $79	19 $79
20 $79	21 $79	22 $80	23 $80	24 $80	25 $80	26 $80
27 $78	28 $80	29 $80	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $80	3 $80
4 $80	5 $84	6 $80	7 $80	8 $80	9 $80	10 $80
11 $80	12 $80	13 $84	14 $84	15 $85	16 $85	17 $84
18 $85	19 $84	20 $84	21 $85	22 $84	23 $84	24 $84
25 $84	26 $80	27 $85	28 $88	29 $85	30 $85	31 $85

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Double Bed with Sofa Bed

Suite, 1 Queen Bed, Smoking

Suite, 1 Queen Bed

Standard Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible, Smoking

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds, Smoking

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Charlotte Shelby

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Prices for upcoming dates