Hampton Inn & Suites Shelby

Room was large with a large desk, good sized TV, sofa. Breakfasts were pretty good. Easy parking. Staff friendly. Door did not properly lock. Bed was very high for my short wife to get in. Bathroom with commode and shower was tiny. Internet was open and unprotected by password, also pretty slow.

One of the two elevator was broken, not internet service, pool was dirty. They said a storm broke the elevator and the internet, but I stayed for five days and no see any crew trying to fix the problems. The hotel next to this one did have internet!

The pool was closed . No laundry or services for laundry. Never consistent with the cleaning. Was it every otherday or sometimes 3 days. I never had condiyioner . Asked forvit never recieved.

Pool should have towels

Besides my reservation being cancelled in error, the desk clerk was very nice and resolved the issue, very accomodating. Parking lot well lit and there was plenty of handicapped parking places. Room was clean and everything looked clean and fresh. Breakfast was awesome. Have never had a better breakfast. Selection was phenomenal and the hostess was cherry, smiling and singing Christmas Carols. She made sure to greet and ask if you found everything you needed. Will stay here again!

It is a modern Hampton Inn, very clean, lots of parking. The staff was very nice, went out of their way and let me use an empty meeting room to practice my musical instrument. Very helpful. A bit out of the way for a visit to Earl Scruggs Center but well worth the 10 minute drive.

All was great, but pool was closed.

The smell of glue was horrible gave me a headache if i had known they were doing repairs i wouldve stayed somewhere else.

Two of our friend's trucks were broken in to during the night. Things were stolen and windows were smashed. Location is good and central to many things including the mall across the parking lot. I think better security and lighting and cameras in the parking lot are needed because this area although nice enough is getting more and more crime ridden lately. We go here every year for a show and it gets worse and worse each year. The security cameras were not in a position to catch anything so police had little to go on unfortunately.

Everything was newly renovated and fresh. Only a couple of areas left to finish, but didn’t affect where I was staying. Overall a very nice visit

Beds were comfortable , carpet in hallway needs to be cleaned. Staff was good however you at breakfast area blew on waffle maker in an attempt to clean it, which totally deterred me from even thinking about using the waffle maker

This hotel was a nice hotel to stay at, I just didn't have a good experience with the service. After my first night, I noticed ants in the bathroom and reported it to the front desk; the front desk lady assured me my room was going to be cleaned and house keeping would spray for ants. Needless to say it took a whole 24 hours for housekeeping to take care of the ant problem in the bathroom.

There were bed bugs in my room I got bit up all over my chest and arm. The staff did move me to another room but by then I was disgusted, nervous to sit or lay in the bed. I was told I would be comp, when I went to check out the young lady at the desk knew nothing about the situation and I was still charged, I was told I would have to wait til a manager comes in at 9am to do that, I was so uncomfortable tha I checked out 6am instead of regular 11am. I was unsatisfied, I didn’t sleep that last night because I was terrified that bed bugs were in the new room as well.

Besides my reservation being cancelled in error, the desk clerk was very nice and resolved the issue, very accomodating. Parking lot well lit and there was plenty of handicapped parking places. Room was clean and everything looked clean and fresh. Breakfast was awesome. Have never had a better breakfast. Selection was phenomenal and the hostess was cherry, smiling and singing Christmas Carols. She made sure to greet and ask if you found everything you needed. Will stay here again!

They had just "shampooed" the carpet in our room and had to pull the dryer out just as we were arriving. There was so much Dog Hair all over that got onto our clothes. I am traveling for business and will be looking for places to stay that don't allow dogs.

The room and bathroom were very clean. Bed was very comfortable. WiFi and TV were great. Pet friendly was a major plus. 2 negatives: the refrigerator was leaking water (we reported to the staff and they gave us some points to use on another booking; the conditioner dispenser in the shower was empty.

I checked in on 9-1-23, went to my super clean room, set the thermostat to a cooler setting, and then headed out to visit family. When I got back around ten p.m. the room was hot. I turned the thermostat down more and waited, but the unit just blew warm air. I then contacted the front desk, and they located me a first floor room and let me check it out. The room was great, nice and cool, but as I had been forewarned, the room had no refrig. I told them I would cross that threshold the next day as I was tired and had been traveling all day. The next day, I asked the front desk to have maintenance move the refrigerator from my previous room to my new one. When I returned later that day, the refrigerator was there, and they decreased my rate by thirty nine dollars a night for my inconvenience. I highly recommend this clean, well managed hotel!

The property was clean the room we stayed in was not

Upon our arrival at the property, we were properly greeted by friendly staff. After checking in we entered the room that had a terrible scent, but tried to ignore it. I noticed the bedding was filthy and when we removed the covers lashes and hair was on the sheet. I immediately contacted front desk who changed our room and offered a discounted rate that was never honored. Two days after we moved into the other room, we returned from breakfast to a big roach crawling by the door inside the room. My son kicked it out where it landed in the hallway. I immediately went downstairs, as we were headed out, and notified the agent so it can be removed. We returned several hours later and the insect was still in the same spot even though housekeeping had made its rounds. Again I called the front desk and asked to speak to a manager who argued with me that it wasn’t a roach, but a water bug. After checking out I followed up on the rate reduction, only to learn that it was never implemented. Although I never asked for this, it was offered to me and I expected the hotel to honor its commitment and that never happened. The staff was friendly and breakfast area clean with a nice variety. I have mixed reviews about the property because on the outside it was clean, however, the experiences once we got in the room was less desirable. I don’t think housekeeping is thorough with cleaning the rooms.

Hotel was very nice and clean, smelled good on every floor. Staff was courteous and kind.

Room was large with a large desk, good sized TV, sofa. Breakfasts were pretty good. Easy parking. Staff friendly. Door did not properly lock. Bed was very high for my short wife to get in. Bathroom with commode and shower was tiny. Internet was open and unprotected by password, also pretty slow.

The room was very spacious and clean. The bathroom was handicapped efficient. There was no variety of tv channels for entertainment.

Up to date, remodeled, clean.

Check in was easy, the room was comfortable, especially the bed and very clean. The breakfast area was clean with good food choices. My husband loved their coffee. The breakfast staff went out of their way to make sure we had what we needed. We also loved little touches like cookies and fruit infused water in the lobby. I had a lot of trouble getting the wi-fi to work. That’s why I lowered the rating.

The room and bathroom was updated and clean. I would definitely stay here again.

New property, nice room and amenities.

The room and bathroom were very clean. Bed was very comfortable. WiFi and TV were great. Pet friendly was a major plus. 2 negatives: the refrigerator was leaking water (we reported to the staff and they gave us some points to use on another booking; the conditioner dispenser in the shower was empty.

Great breakfast with lots of choices. Lots of dining options nearby. Room a bit small. Comfortable bed and good shower. Air conditioning not the best-either too cold or too warm and definitely too loud. Overall they were a great port in the storm.

I checked in on 9-1-23, went to my super clean room, set the thermostat to a cooler setting, and then headed out to visit family. When I got back around ten p.m. the room was hot. I turned the thermostat down more and waited, but the unit just blew warm air. I then contacted the front desk, and they located me a first floor room and let me check it out. The room was great, nice and cool, but as I had been forewarned, the room had no refrig. I told them I would cross that threshold the next day as I was tired and had been traveling all day. The next day, I asked the front desk to have maintenance move the refrigerator from my previous room to my new one. When I returned later that day, the refrigerator was there, and they decreased my rate by thirty nine dollars a night for my inconvenience. I highly recommend this clean, well managed hotel!

Everything was newly renovated and fresh. Only a couple of areas left to finish, but didn’t affect where I was staying. Overall a very nice visit

The staff are exceptional. I rate them 15 on a scale of 10. Rilan I think his name is is a great person. They were all exceptional. The only thing I could complain about is the chair at the desk in the room needs to be replaced by a new one, but considering everything else this was minor. Great bed, quiet, excellent breakfast. I could go on. Thank you Shelby Staff!

Very understaffed when there was a big event. Couldn’t even check in until 5:30pm, then rude because we took a bit longer to check out, only get the room 18hrs and paid for 24. And about $80 more than others in the area. I won’t ever be back.

Front desk person (sorry forgot her name). Extremely helpful and accommodating.

Besides my reservation being cancelled in error, the desk clerk was very nice and resolved the issue, very accomodating. Parking lot well lit and there was plenty of handicapped parking places. Room was clean and everything looked clean and fresh. Breakfast was awesome. Have never had a better breakfast. Selection was phenomenal and the hostess was cherry, smiling and singing Christmas Carols. She made sure to greet and ask if you found everything you needed. Will stay here again!

We normally love a Hampton Inn, but we showed up tired and exhausted at 8:30pm. There was no one at the check in counter! They were away on a break! We waited 10-12 minutes, until the associate showed up. She apologized, and then explained that she was on her mandated employee break. I asked where was another associate to cover the front desk while she was on a break? There was NOBODY but her... She is a wonderful employee, and does not deserve to be treated like this. Come on Hampton, hire another employee!

The property was clean, staff was friendly and helpful.

Staff was very friendly and helpful. Provided us a room that was available for an early check in!! Going through renovations, but property has maintained a clean and comfortable environment! Would stay there again!

The staff at the front desk were very friendly and welcoming as well as the other staff. My room was very clean and comfortable.

Upon our arrival at the property, we were properly greeted by friendly staff. After checking in we entered the room that had a terrible scent, but tried to ignore it. I noticed the bedding was filthy and when we removed the covers lashes and hair was on the sheet. I immediately contacted front desk who changed our room and offered a discounted rate that was never honored. Two days after we moved into the other room, we returned from breakfast to a big roach crawling by the door inside the room. My son kicked it out where it landed in the hallway. I immediately went downstairs, as we were headed out, and notified the agent so it can be removed. We returned several hours later and the insect was still in the same spot even though housekeeping had made its rounds. Again I called the front desk and asked to speak to a manager who argued with me that it wasn’t a roach, but a water bug. After checking out I followed up on the rate reduction, only to learn that it was never implemented. Although I never asked for this, it was offered to me and I expected the hotel to honor its commitment and that never happened. The staff was friendly and breakfast area clean with a nice variety. I have mixed reviews about the property because on the outside it was clean, however, the experiences once we got in the room was less desirable. I don’t think housekeeping is thorough with cleaning the rooms.

We arrived and checked in. Keep in mind that I reserved 2 rooms together so that we could be side by sid with my brother and his wife. We were given rooms 211 and 213 but when we got to the rooms my key would not work on 213. I went down and the clerk fixed the issue. I went back up and opened the door. My husband walked into the room and suddenly turned around and came back to the door telling me that there were clothes in the room as if someone were staying in that room. I again went back down and told the clerk what we found. She said that she was sure that the room was vacant. I said no ma'am it is not. She went and spoke to her manager and came back saying that there must have been a glitch in their system and she would have to assign us another room. She did but it was on another floor. I explained that I had made the reservation for the 2 rooms together and why but she said that there were no more rooms available on the 2nd floor and we would have to be on the 3rd floor. Our stay other than is was fine but what could have happened is what is scary. What if the person had been in the room 213 when we opened the door and thought someone was breaking into their room? We could have been shot! Is there not a check list for the front desk to know what rooms have been vacated? This was very disturbing to me.

Room was large with a large desk, good sized TV, sofa. Breakfasts were pretty good. Easy parking. Staff friendly. Door did not properly lock. Bed was very high for my short wife to get in. Bathroom with commode and shower was tiny. Internet was open and unprotected by password, also pretty slow.

This was a very warm and inviting establishment. I felt safe there. Everything was quiet and peaceful at night. Room was very nice and clean. My husband called it cozy. The building was decorated beautifully and we really enjoyed the continental breakfast before we began our day. Would definitely stay there again!

Staff was very friendly and helpful. The breakfast was a good spread of different breakfast items ranging from cold cereal to waffles to scrambled eggs (sometimes cheese omelettes). It’s in a decent area near some fast food restaurants as well for a quick bite if needed. This was my second time staying here and I’d make it a third time if I can afford it for my next travel to the area

From the moment we walked in, we were greeted with cheer and staff exceeded our expectations. Clean, safe and walking distance to restaurants and shopping. But the staff…amazing!

Easy access and excellent customer service

It is a modern Hampton Inn, very clean, lots of parking. The staff was very nice, went out of their way and let me use an empty meeting room to practice my musical instrument. Very helpful. A bit out of the way for a visit to Earl Scruggs Center but well worth the 10 minute drive.

Salma and Jenna were wonderful hosts in reception, they were very friendly and pleasant at check in. The room was clean and comfortable, and a nice breakfast was included in the room rate. Ruby Tuesdays is within walking distance of the hotel.

Next to the mall

Mall closed, have to drive to restaurants. Hotel and staff makes up for these minor incoveniences.

Two of our friend's trucks were broken in to during the night. Things were stolen and windows were smashed. Location is good and central to many things including the mall across the parking lot. I think better security and lighting and cameras in the parking lot are needed because this area although nice enough is getting more and more crime ridden lately. We go here every year for a show and it gets worse and worse each year. The security cameras were not in a position to catch anything so police had little to go on unfortunately.

Room was clean and perfect size for an overnight trip to Shelby for a cheer comp. The Front desk receptionist was very nice and caring. The morning breakfast was awesome clean and tidy by the nice breakfast attendant who greeted everyone with a smile! Thanks for hosting our team

Beds were comfortable , carpet in hallway needs to be cleaned. Staff was good however you at breakfast area blew on waffle maker in an attempt to clean it, which totally deterred me from even thinking about using the waffle maker

Check in was easy, the room was comfortable, especially the bed and very clean. The breakfast area was clean with good food choices. My husband loved their coffee. The breakfast staff went out of their way to make sure we had what we needed. We also loved little touches like cookies and fruit infused water in the lobby. I had a lot of trouble getting the wi-fi to work. That’s why I lowered the rating.

Staff was very friendly and helpful. The breakfast was a good spread of different breakfast items ranging from cold cereal to waffles to scrambled eggs (sometimes cheese omelettes). It’s in a decent area near some fast food restaurants as well for a quick bite if needed. This was my second time staying here and I’d make it a third time if I can afford it for my next travel to the area

Nice breakfast

The employees were amazing. The peoplendown the hall were snoking weed but the employees did their beat to cover the smell and clean on the floor. The breakfast was not great. The "hot bar" was unappealing and looked as if it had been reheated many many times. The cereal was super stale. I would stay again because its the legitimate best option in the entire area.

Besides my reservation being cancelled in error, the desk clerk was very nice and resolved the issue, very accomodating. Parking lot well lit and there was plenty of handicapped parking places. Room was clean and everything looked clean and fresh. Breakfast was awesome. Have never had a better breakfast. Selection was phenomenal and the hostess was cherry, smiling and singing Christmas Carols. She made sure to greet and ask if you found everything you needed. Will stay here again!

Great breakfast with lots of choices. Lots of dining options nearby. Room a bit small. Comfortable bed and good shower. Air conditioning not the best-either too cold or too warm and definitely too loud. Overall they were a great port in the storm.

The beds are too soft, the hot water for tea close to the front desk was not hot at all. Other than these, our stay was all right.

The property and room was clean and comfortable. Enjoyed the hot breakfast