Name: Fairfield Inn & Suites by Marriott Shelby
Address: 1715 East Dixon Boulevard, Shelby, North Carolina, United States of America, Shelby, North Carolina, US
Price range: $141–$247 per night
Rating: 9.02

What guests think

Travellers describe Fairfield Inn & Suites by Marriott Shelby as a clean hotel with welcoming staff, comfortable rooms, and a breakfast many enjoy, offering a reliable base for short stays, event weekends, and family visits in the area.

The location is convenient to restaurants, shopping, and local venues. Recurring negatives include foul odors in the elevators and occasional outages, plus isolated booking or check-in hiccups, room noise or AC performance issues, and minor maintenance snags. Overall, expect a practical stay with a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Repeated complaints cite foul odors and occasional outages in the elevators. The outdoor fire pit is noted, and one review praises the pool and gym; another mentions a fire pit not working.

Related guest reviews

10

Christina

May 5, 2024

·

Stayed 1 night

Nice property but horrible smell in both elevators!!!

10

Barbara

Aug 31, 2025

·

Stayed 3 nights

Excellent amenities, helpful staff. Would like to have had bottled water available.

8

Ashley

Aug 8, 2025

·

Stayed 1 night

Hotel lobby was clean and up to date. The room.. not so much. The floors were super thin so you could hear people walking above you. The elevator was stinky! See pictures below for the bathroom in the room!

6

Richard

Jun 13, 2023

·

Stayed 2 nights

As one of the more expensive properties in Shelby I expected more. Some one had thrown up in the elevator and the stench was there for my 2 night stay. The a/c unit grinded on starting..very noisy woke me every time it started. I heard people walking overhead through the night. People were at the fire pit outside well past midnight laughing and talking..poor sound insulation.

6

Kelly

May 15, 2023

·

Stayed 1 night

I’ve stayed at this hotel many times over the last 5 years. The elevator has a pronounced smell similar to vomit. Since Covid, the cleanliness of the hotel has taken a turn for the worst. It’s beginning to show its age with scuff marks around the shower area. Also, one of the gas fire pits was not working. With the significant price increase in the last two years I would expect better quality.

10

Janice

Sep 26, 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

10

David

Jul 22, 2025

·

Stayed 3 nights

Elevators stunk.

6

tyler

Jan 30, 2025

·

Stayed 1 night

There was a horrible vomit smell in the elevator and sticky substance on the floor. It was there our entire stay.

10

Bradley

Nov 3, 2025

·

Stayed 2 nights

Good breakfast and fire pit area.

6

Schnique

Jun 3, 2025

·

Stayed 1 night

There’s only one elevator working in an almost sold out property and the one that’s working is a little scary . The staff you have to wait for , they are not at the front desk at any point of my coming in or out

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Cleanliness

Many reviews describe the property as very clean. Several note persistent elevator odors and occasional room or bathroom smells or wear.

Related guest reviews

8

Ashley

Aug 8, 2025

·

Stayed 1 night

Hotel lobby was clean and up to date. The room.. not so much. The floors were super thin so you could hear people walking above you. The elevator was stinky! See pictures below for the bathroom in the room!

6

Richard

Jun 13, 2023

·

Stayed 2 nights

As one of the more expensive properties in Shelby I expected more. Some one had thrown up in the elevator and the stench was there for my 2 night stay. The a/c unit grinded on starting..very noisy woke me every time it started. I heard people walking overhead through the night. People were at the fire pit outside well past midnight laughing and talking..poor sound insulation.

10

Bobbi

Mar 23, 2025

·

Stayed 3 nights

Very clean and great staff

6

Kelly

May 15, 2023

·

Stayed 1 night

I’ve stayed at this hotel many times over the last 5 years. The elevator has a pronounced smell similar to vomit. Since Covid, the cleanliness of the hotel has taken a turn for the worst. It’s beginning to show its age with scuff marks around the shower area. Also, one of the gas fire pits was not working. With the significant price increase in the last two years I would expect better quality.

10

Christina

Jun 2, 2025

·

Stayed 3 nights

Nice location, nice staff, very clean place. Would recommend. And stay again!

10

Scott

Dec 11, 2023

·

Stayed 1 night

We stayed the night before my surgery early at a local hospital. Very quick and easy check-in/check out. Comfortable bed, fantastic shower. We would definitely stay again. Very clean and quiet.

10

Sarah

Jul 2, 2023

·

Stayed 1 night

The only issue we had with the property is that our room smelled a little bad. It had a smell, sort of like a fish bowl.

6

tyler

Jan 30, 2025

·

Stayed 1 night

There was a horrible vomit smell in the elevator and sticky substance on the floor. It was there our entire stay.

10

Lynelle

Jan 2, 2025

·

Stayed 2 nights

Super clean property!

10

Jennifer

Mar 29, 2025

·

Stayed 2 nights

Very clean and safe hotel. I stay here every time I visit family in the area. I highly recommend this one.

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Rooms

Several guests found rooms comfortable and functional, with easy streaming access for some. Downsides include occasional noisy or underperforming AC, thin-floor noise, compact layouts with limited seating, and minor amenity failures such as a microwave or fixtures.

Related guest reviews

8

Ashley

Aug 8, 2025

·

Stayed 1 night

Hotel lobby was clean and up to date. The room.. not so much. The floors were super thin so you could hear people walking above you. The elevator was stinky! See pictures below for the bathroom in the room!

6

Richard

Jun 13, 2023

·

Stayed 2 nights

As one of the more expensive properties in Shelby I expected more. Some one had thrown up in the elevator and the stench was there for my 2 night stay. The a/c unit grinded on starting..very noisy woke me every time it started. I heard people walking overhead through the night. People were at the fire pit outside well past midnight laughing and talking..poor sound insulation.

6

Rita

Jul 18, 2024

·

Stayed 1 night

The room was TINY! The bed was incredibly uncomfortable and the only other place to sit in the room was an office chair. No couch, no chair, just a desk and a bed. Doesn’t get more bare bones than that.

2

William

Nov 8, 2024

·

Stayed 2 nights

The air conditioning is garbage and doesn’t cool the room. However the shower was nice.

10

Nathan

Aug 6, 2023

·

Stayed 1 night

Clean, newer hotel, water pressure in shower sucked but otherwise a good stay with comfortable bed.

10

Billy

May 10, 2023

·

Stayed 3 nights

Excellent in all respect except microwave didn’t work. Never realized how handy or how much I used one. Told housekeeping and was told their supervisor would be to fix it. Never saw the supervisor.

10

Floyd

Jun 20, 2025

·

Stayed 1 night

Friendly front desk, very clean shower with great water temperature. Easy access for streaming options, my only complaint is that i didn’t get to try the pool lol

10

Melanie

Jul 13, 2025

·

Stayed 1 night

Room was wonderful.

8

Dana

Jul 3, 2025

·

Stayed 1 night

It was a nice hotel other than the ac unit was very loud when it kicked on or off.

8

Richard

Sep 10, 2025

·

Stayed 2 nights

No place to hang towels.....Broken Fixtures

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Service

Service is widely praised as friendly, professional, and accommodating. A few guests report delayed check-ins, overbooking or downgrades, or difficulty finding staff at the desk.

Related guest reviews

10

Judith

Nov 15, 2025

·

Stayed 1 night

We had a great stay! They were super accommodating and helpful....i.messed up and somehow booked two nights in 2 different types of rooms. They went out of their way to help up transition between rooms.

2

Blaze

May 24, 2025

·

Stayed 1 night

Overbooked my room then proceeded to downgrade me

10

Derek

May 14, 2023

·

Stayed 1 night

Southern Hospitality. Concierge Melisa was efficient, courteous and professional.

10

Susan

Nov 27, 2023

·

Stayed 2 nights

The front desk staff and Cheri in the breakfast room in particular, were all extremely friendly and helpful. We were delighted with our stay.

10

Pam

Aug 10, 2025

·

Stayed 2 nights

We love staying at this Fairfield as it is clean, staff helpful and friendly.

10

Rhonda

Jul 27, 2025

·

Stayed 2 nights

Was not pleased we couldn’t check into our room until 4:25. Check in time is 3. This made us 15 minutes late for receiving of friends for our loved one. We were immediate family. Very poor service trying to get a room ready for us. Was told they were full and no clean rooms. For 1 hour and 25 minutes??? Not Acceptable!

10

Heather

Jul 24, 2023

·

Stayed 3 nights

I really can’t say enough about our stay. Everyone was friendly and let me tell you, they had every reason not to be. We were in town for the Tarheel league state championship and there were kids everywhere. The staff was amazing, helpful, nice, friendly, accommodating and PATIENT! Thank you to the entire staff for being so accommodating.

10

Janice

Sep 26, 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

8

Sandy

Feb 18, 2025

·

Stayed 1 night

It is in a great location. Staff are friendly &very accommodating.

6

Schnique

Jun 3, 2025

·

Stayed 1 night

There’s only one elevator working in an almost sold out property and the one that’s working is a little scary . The staff you have to wait for , they are not at the front desk at any point of my coming in or out

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Location

Convenient to restaurants, shopping, and area venues including GWU and local hospitals; easy access. One guest felt uneasy about the immediate surroundings at night.

Related guest reviews

2

Clinton

Dec 21, 2023

·

Stayed 1 night

Ended up not staying and lost my payment. Saw looked to be tweakers near by and didn’t feel comfortable leaving my car in the lot. Ended up driving further north.

10

John

Jun 27, 2024

·

Stayed 1 night

Nice property for visiting families at GWU

10

katrina

Oct 10, 2024

·

Stayed 2 nights

As soon as you come in you are greeted with a great staff who have always been accommodating and kind during my stay at this property. The amenities and location are a plus. I always enjoy my time here!

10

Janice

Sep 26, 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

10

Phyllis

Jan 12, 2025

·

Stayed 1 night

Great location, great staff, clean & comfy bed. We were not disappointed!

10

Christina

Jun 2, 2025

·

Stayed 3 nights

Nice location, nice staff, very clean place. Would recommend. And stay again!

10

Jennifer

Feb 18, 2024

·

Stayed 1 night

Great staff. Easy access. I loved the hotel and its convenience. I’ll stay here again.

10

Scott

Dec 11, 2023

·

Stayed 1 night

We stayed the night before my surgery early at a local hospital. Very quick and easy check-in/check out. Comfortable bed, fantastic shower. We would definitely stay again. Very clean and quiet.

8

Sandy

Feb 18, 2025

·

Stayed 1 night

It is in a great location. Staff are friendly &very accommodating.

10

Ed

Oct 8, 2024

·

Stayed 2 nights

Thought it was clean, convenient, and met all our needs.

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Dining

Breakfast is frequently praised for quality and variety, with attentive breakfast staff. A few guests report shortages or dissatisfaction.

Related guest reviews

10

Kristina

Dec 24, 2024

·

Stayed 1 night

Very nice room and great people nice breakfast

8

Ronald

May 19, 2025

·

Stayed 1 night

We visited here for one night for a concert in the area. The room and facility was clean. Update the rooms to include a fan in the bathroom. Update facility to include drink and snack machines. There were drinks and snacks avaiable in the lobby no regular drinks on diet. We were told they ran out.

10

Susan

Nov 27, 2023

·

Stayed 2 nights

The front desk staff and Cheri in the breakfast room in particular, were all extremely friendly and helpful. We were delighted with our stay.

10

Julio

Oct 3, 2023

·

Stayed 4 nights

I highly recommend the stay, reception very attentive with the requirements that one needed. We thank the staff for their help and attention. Cleanness awesome. Breakfast delicious.

10

Janice

Sep 26, 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

6

Olga

Jan 27, 2025

·

Stayed 1 night

Not a good Marriott experience. Booked a 2 Queen room and was told only a 1 King was available. I asked for bedding for the pull up coach and was told I had to pick it up myself. Really??? Terrible Breakfast.

10

Judith

Nov 17, 2025

·

Stayed 1 night

Staff were very nice and accommodating! Breakfast was delicious!

8

David

Feb 18, 2023

·

Stayed 2 nights

Aside from broken usb charging ports in the room, and near dead remote batteries…. The facilities were very nice. Buffet breakfast was plentiful. I’d still give them 4 out of 5 stars.

10

Courtney

Dec 28, 2025

·

Stayed 1 night

Staff were polite. Breakfast had good variety.

10

Bradley

Nov 3, 2025

·

Stayed 2 nights

Good breakfast and fire pit area.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$134
February	$157
March	$144
April	$152
May	$168
June	$158
July	$154
August	$179
September	$153
October	$157
November	$143
December	$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $155	15	16 $173	17 $174	18 $199	19
20 $141	21 $141	22 $141	23 $141	24 $179	25 $227	26 $238
27 $141	28 $141	29 $141	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $236	3
4 $160	5 $160	6 $160	7 $162	8 $179	9 $228	10
11 $181	12 $159	13 $161	14 $160	15 $197	16	17
18 $141	19 $160	20 $176	21 $169	22 $181	23	24 $236
25 $142	26 $141	27 $142	28 $142	29 $169	30	31 $247

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Accessible Bathtub

Room, 1 King Bed, Hearing Accessible

Suite, Multiple Beds, Roll-In Shower

Room, 1 King Bed

Suite, Multiple Beds, Hearing Accessible

Room, 2 Queen Beds, Accessible Bathtub

Room, 2 Queen Beds

Suite, Multiple Beds

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites by Marriott Shelby

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Prices for upcoming dates