Name: Comfort Inn Shelby
Address: 2012 East Marion Street, Shelby, North Carolina, United States of America, Shelby, North Carolina, US
Price range: $82–$123 per night
Rating: 8.3

What guests think

At Comfort Inn Shelby, travelers consistently praise the welcoming, helpful staff and convenient location near shopping and dining, while feedback about room condition and cleanliness is mixed, with dated decor, musty odors, and occasional maintenance issues noted.

Several reviews mention ongoing renovations and aging common areas, with some reports of damp carpets, smoke or weed odors in hallways, and occasional noise from thin walls or first-floor rooms. Breakfast is commonly described as adequate to good with waffles and hot items, though the dining area can feel small during busy times. Overall, value-focused travelers comfortable with an older property may be satisfied.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Common areas and amenities show their age, and multiple reviews note ongoing renovations. Pool feedback varies from clean or newly renovated to unusable at times.

Related guest reviews

10

amanda

Oct 29, 2024

·

Stayed 3 nights

Room was comfortable everything worked great. Bathroom needs some updates though. Pool was unusable!

10

Mark E

Sep 7, 2023

·

Stayed 1 night

The property was very nice, newly renovated pool, decent breakfast not any noise or excessive lights. Can't really think of anything to complain about.

8

nicole

May 11, 2025

·

Stayed 2 nights

The hotel staff were all very friendly and welcoming. Even on check out. The lobby and breakfast areas were always clean and smelled great. The carpet in the hallways was dated and dirty. The room was very clean. Had plenty of towels and some toiletries. The water pressure in the shower was great! The blow dryer was terrible. The bed and pillows were clean and comfy. I would go back if I came that way again. Just needs a little TLC :)

4

Steven

Sep 26, 2025

·

Stayed 1 night

The hotel is very dated. Hallway carpet is nasty. Hotel is under construction. No access to elevator

10

Chanel

Aug 20, 2024

·

Stayed 3 nights

The properly was excellent they even had grills and picnic benches.

10

Leistey

Sep 19, 2024

·

Stayed 3 nights

Excellent! Have some renovation work going on but that is temporary.

10

Desiree

Jun 22, 2024

·

Stayed 2 nights

I loved the staff and the environment. This place is kid friendly with a pool and the shopping center is right across the private road. It’s quiet and safe. It’s an older building but it’s nice and clean. They keep up with the property. Also they offer truck and tractor parking if needed. Thanks for making my stay as comfortable as possible!

6

Tamra

Jun 8, 2024

·

Stayed 5 nights

Curtain was off the hooks. Smoke detector battery was missing. They replaced when I told them. Breakfast was average. Make yourself Waffles smelled good. Pool was clean. Couldn’t keep the shower curtain closed. The rod was leaning. Staff were very pleasant. Swapped towels nearly every day.

10

Caroline

Feb 15, 2025

·

Stayed 1 night

The property was clean and obvious improvements are being worked on. Beds were comfortable.

10

Page

Nov 5, 2023

·

Stayed 3 nights

Was much better than I expected. Check-in was quick & easy, plenty of parking, easy access (although I’m not sure if there was another elevator other than the 1 on the very end of the building where our room was), comfortable bed, decent breakfast & everything appeared to be pretty clean.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: some guests found rooms and public areas clean, while others reported musty odors, damp carpets, mold, and in a few cases poor deep cleaning.

Related guest reviews

10

Nancy

Mar 15, 2025

·

Stayed 2 nights

Every single staff person was polite and friendly. The room and breakfast area were clean. Breakfast, with scrambled eggs and meat, was average for this type of property. They never ran out of anything. Easy access from Highway. A good deal for the money.

8

nicole

May 11, 2025

·

Stayed 2 nights

The hotel staff were all very friendly and welcoming. Even on check out. The lobby and breakfast areas were always clean and smelled great. The carpet in the hallways was dated and dirty. The room was very clean. Had plenty of towels and some toiletries. The water pressure in the shower was great! The blow dryer was terrible. The bed and pillows were clean and comfy. I would go back if I came that way again. Just needs a little TLC :)

4

Steven

Sep 26, 2025

·

Stayed 1 night

The hotel is very dated. Hallway carpet is nasty. Hotel is under construction. No access to elevator

10

Jackie

Jan 23, 2025

·

Stayed 2 nights

No frills, clean, everything worked. Conveniently located. Will stay again. Allergy friendly for me which was a huge plus.

2

debra

Jul 17, 2024

·

Stayed 1 night

Our room had water on the rug and smelled of dampness the minute we walked in. The water was coming from the air conditioner. When entering the room there was a mechanical fan trying to air out the wet rug. It got worse as the day went on. Front desk people looked at it but said the person in charge won’t do anything about it! It was true. I should be reimbursed for a room that had a terrible smell and completely wet rug.

4

Jada

Mar 17, 2025

·

Stayed 1 night

Reading the reviews I was encouraged by the repeated comments stating the hotel was clean. Unfortunately, that was not the experience we had. The room was dated and not very clean with stains on furnishings and the remote control looked like something spilled on it. Also, the deposit hold (for incidentals) was $100!! The lady at the desk told my husband it’s usually $250 just in case someone smokes in the room. We have stayed at 5 star hotels that simply hold $25-$50. Ridiculous!! Thankfully I booked this room for my husband and daughter for just one night so my daughter could attend a basketball workout in town. More than one night would have been a no go!

2

Stephanie

Mar 8, 2025

·

Stayed 1 night

The employees we interacted with were pleasant and very nice but this was the dirtiest hotel room I have ever stayed. The room smelled like a smoking room. There was a film on everything. The walls had splashes of spilled drinks all over them. Sticky drops on the floor before entering. Some sort of rubber mat thing in the bottom of the tub. This room hasn’t been deep cleaned in YEARS. It was truly disappointing as I read all of the reviews and thought I had made a good choice. The only way to remedy this is to gut the place and start over.

4

Alejandra

Sep 29, 2024

·

Stayed 1 night

I liked that it was right off the main road and had a waffle maker. The hotel room was yuck. It smelled bad like mildew/moldy mixed with cigarette smoke. There was mold in the bathroom and the wall A/C unit couldn’t be adjusted or turned off. So rundown with wall paper coming off, damages everywhere, needs total revamp.

2

Tony Q

Sep 14, 2023

·

Stayed 2 nights

Room was damp and floor was dirty. Room had a bad odor. This was the second room, the first one was not as shone on the wed. No room for anything tyset on sink

10

Caroline

Feb 15, 2025

·

Stayed 1 night

The property was clean and obvious improvements are being worked on. Beds were comfortable.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and in need of repairs or bathroom updates, though many found beds comfortable. Some guests noted noise from thin walls or first-floor locations and occasional maintenance issues like worn mattresses or hazy windows.

Related guest reviews

10

amanda

Oct 29, 2024

·

Stayed 3 nights

Room was comfortable everything worked great. Bathroom needs some updates though. Pool was unusable!

8

Lisa

Feb 19, 2024

·

Stayed 1 night

clean and comfy with lots of pillows but had problems with electric to fridge and micro. Lots of tv channel options. Windows are hazy hard to see outside.

10

Jami

Sep 5, 2024

·

Stayed 1 night

Room was very clean and the staff was exceptionally friendly and helpful.

6

Brandon

Nov 12, 2023

·

Stayed 2 nights

The walls between room and between bathroom and the rest of your room need sound deadening insulation. I could hear everything. Soft closing doors would help keep people slamming doors from waking me up. Bathroom in the room needs an update.

8

Manuel

Oct 19, 2024

·

Stayed 1 night

Everything is good, except for the bathroom-need an update, especially the bathtub

6

Aldric

May 16, 2024

·

Stayed 1 night

Beb was old and worn out it had a sink hold in the bed.

8

Steven

Oct 28, 2024

·

Stayed 2 nights

Stayed there multiple times over the last year. Staff and Managers were all very helpful. Room 130 needs some repairs and updating of furniture and bathroom sink etc. Ice maker unreliable and not convenient unless you are located on the west end of the hall . Breakfast buffet is just “ok” . Attendant very helpful !

6

Gary

May 12, 2024

·

Stayed 2 nights

The rooms were just a little too outdated for me

6

Linda

Mar 1, 2025

·

Stayed 3 nights

Our room and the hotel was clean, but definitely in need of updating. Furniture and carpets were worn. Typical breakfast offerings. We were on the first floor and it was very noisy. Staff was friendly.

10

Page

Nov 5, 2023

·

Stayed 3 nights

Was much better than I expected. Check-in was quick & easy, plenty of parking, easy access (although I’m not sure if there was another elevator other than the 1 on the very end of the building where our room was), comfortable bed, decent breakfast & everything appeared to be pretty clean.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with many mentions of friendly, accommodating staff and smooth check-ins. There are occasional issues with housekeeping timing, overbooking or room-type availability, and communication around late checkout.

Related guest reviews

2

dave

Nov 7, 2024

·

Stayed 1 night

Reserved a 2 queen bed room I was told it was not available.I was also told that even though you reserve a room and pay in advance there is no guarantee the room you reserve will be available when you arrive.still waiting for a call from the manager

6

Corrin

Mar 25, 2024

·

Stayed 1 night

Overall the stay was what I expected from the location. Check In was smooth and the customer service was great. The room was clean and bed comfortable. The only thing that was displeasing about they stay is while check out was at 11 housekeeping began knocking on and opening doors around 9:30 am, and continued to do so until I finally left at 11. While I understand that they have a job to do and want to turn over the rooms as soon as possible they really should wait until at least 11 am to begin cleaning rooms unless the occupants have checked out at the front desk earlier than check out time. I also understand that I could have put the door sign up but for those like myself that forgot it gives a feeling of being rushed out of a space that gives a set check out time.

10

Diane

May 9, 2025

·

Stayed 2 nights

We were booked at another hotel that turned out to be a real dive, and the staff here found us a room and let us check in early.

10

Diane

Feb 2, 2025

·

Stayed 1 night

Great staff at check in. Breakfast was good. Staff very friendly at each interaction. Definitely will stay again when in the area!

10

jill

Sep 23, 2025

·

Stayed 3 nights

Loved how inviting it was. The staff was was very friendly. They even gave us an extra room key. Thwy said if we had any trouble they would make it right. The only downfall was the ice machine. On the first floor was broken. Wonderful breakfast. They moring staff on Saturday went out of hos way to find me coffee creamer that i liked. They definitely went out of the way to chat and say good morning and have a good day. Its definitely a place i will go back to. Price was just right for the 3 of us.

10

Glenda

Mar 23, 2025

·

Stayed 1 night

The clerk let ua check in at 2pm even though check in didn't advertise until 3pm. She was super kind and friendly!

8

Donna

Dec 15, 2022

·

Stayed 19,336 nights

We scheduled a late check out, but when we returned to the hotel to check out, we discovered my mother's luggage bag was thrown into one of the laundry baskets very messily. When I asked the front desk why they had done that, she said that she didn't see a late check out. Then, she discovered that it was on a page previous to the one she was looking at and she hadn't bothered to turn the page.

6

Carltia

Oct 13, 2025

·

Stayed 2 nights

Staff was amazing. Very friendly, professional and polite!

8

salana

Jun 11, 2025

·

Stayed 1 night

Robin was great! She was the receptionist when I arrived. She was courteous and kind! The only thing that went weird was that an 18 wheeler drove through the building and we had to evacuate. Robin was amazing! She made sure everyone got out safely and that she made sure everyone was accounted for. Cudos for Robyn!

8

Howard

Sep 10, 2024

·

Stayed 2 nights

Very clean and staff was both friendly and helpful

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AI-generated summary based on recent guest reviews

Location

Location is convenient to shopping, restaurants, and area attractions like Kings Mountain, with easy access and generally quiet surroundings.

Related guest reviews

10

Patricia

Apr 15, 2024

·

Stayed 1 night

Enjoyed the stay. Room was clean, staff was friendley, hotel is conveniently located to shopping

8

Michael

Oct 12, 2025

·

Stayed 2 nights

It was close to Kings Mountain park

10

Duane

Jun 17, 2024

·

Stayed 1 night

The property eas located in an area where everything in Shelby and Ki gs Mountain was accessable.

8

Margaret

Feb 17, 2025

·

Stayed 2 nights

Other than the facility showing its age. It was clean, the staff were very friendly and attentive, the area is convenient with food options close by and a shopping mall right next door. There is a grocery store near by as well.

10

Jackie

Jan 23, 2025

·

Stayed 2 nights

No frills, clean, everything worked. Conveniently located. Will stay again. Allergy friendly for me which was a huge plus.

10

Richard

Aug 23, 2024

·

Stayed 1 night

We've stayed at both Comfort Inn's in Shelby. Both are clean, with easy access from the main route of the township. Comfort Inn is our go to place when traveling through that area.

8

Terry

Apr 24, 2023

·

Stayed 2 nights

It was close for everything that I needed

8

Crystal

Nov 3, 2024

·

Stayed 1 night

Convenient place to stay because it was close to downtown and affordable, plus the mall is close by.

10

Jessica

Apr 5, 2024

·

Stayed 1 night

Great staff…clean…right next to the mall

10

Joseph

Jul 24, 2024

·

Stayed 3 nights

The staff was extra friendly. Are was quiet and had near by food and gas stations

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally described as good to average with waffles and hot items, though the dining room can feel small and some items like fresh fruit may be missing during busy times.

Related guest reviews

10

Rhonda

Feb 17, 2025

·

Stayed 1 night

Had a great time ! Breakfast was great and staff was wonderful!

10

Diane

Feb 2, 2025

·

Stayed 1 night

Great staff at check in. Breakfast was good. Staff very friendly at each interaction. Definitely will stay again when in the area!

10

Nancy

Mar 15, 2025

·

Stayed 2 nights

Every single staff person was polite and friendly. The room and breakfast area were clean. Breakfast, with scrambled eggs and meat, was average for this type of property. They never ran out of anything. Easy access from Highway. A good deal for the money.

10

jill

Sep 23, 2025

·

Stayed 3 nights

Loved how inviting it was. The staff was was very friendly. They even gave us an extra room key. Thwy said if we had any trouble they would make it right. The only downfall was the ice machine. On the first floor was broken. Wonderful breakfast. They moring staff on Saturday went out of hos way to find me coffee creamer that i liked. They definitely went out of the way to chat and say good morning and have a good day. Its definitely a place i will go back to. Price was just right for the 3 of us.

8

Steven

Oct 28, 2024

·

Stayed 2 nights

Stayed there multiple times over the last year. Staff and Managers were all very helpful. Room 130 needs some repairs and updating of furniture and bathroom sink etc. Ice maker unreliable and not convenient unless you are located on the west end of the hall . Breakfast buffet is just “ok” . Attendant very helpful !

10

John

Nov 4, 2024

·

Stayed 2 nights

My father and i stayed there for the first time. Check in was easy and fast. Room was great. Waffle maker was fun and breakfast was delicious. Staff was more than friendly and helpful. Will definately stay there next year. Thank you.

6

Randy

Feb 17, 2025

·

Stayed 1 night

Someone was smoking weed and the hallway smelled horrendous. The dining room was way to small for the number of people staying at this hotel. There was no where to sit. Also, no fresh fruit.

10

Dan

May 8, 2023

·

Stayed 1 night

Property was an older property however well maintained and clean. The breakfast area was crowded with some delays in keeping food stocked but the staff was trying to keep things clean and orderly.

6

Tamra

Jun 8, 2024

·

Stayed 5 nights

Curtain was off the hooks. Smoke detector battery was missing. They replaced when I told them. Breakfast was average. Make yourself Waffles smelled good. Pool was clean. Couldn’t keep the shower curtain closed. The rod was leaning. Staff were very pleasant. Swapped towels nearly every day.

8

Mark

May 22, 2024

·

Stayed 1 night

I was only there overnight, but they provided everything I needed including a good breakfast and great staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$88
February	$90
March	$93
April	$96
May	$100
June	$93
July	$88
August	$91
September	$104
October	$102
November	$99
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $119	16 $86	17 $86	18 $90	19 $90
20 $82	21 $86	22 $86	23 $101	24 $114	25 $122	26 $115
27 $94	28 $101	29 $101	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $109	3 $110
4 $98	5 $100	6 $103	7 $105	8 $110	9 $123	10 $107
11 $94	12 $101	13 $100	14 $101	15 $99	16 $115	17 $107
18 $93	19 $105	20 $110	21 $105	22 $105	23 $109	24 $109
25 $98	26 $109	27 $111	28 $111	29 $101	30 $109	31 $115

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Room, 2 Queen Beds

Standard King

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn Shelby

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Prices for upcoming dates