Holiday Inn Express & Suites Troy by IHG

The property fire alarm blared at approx 2:00 am for a long time. I got dressed and was about to leave the room when it stopped. I went back to bed and then the alarm continued to “alarm” ever 20 minutes or so until I finally gave up, showered, dressed and left, exhausted! I’d driven over 7 hours upon arrival and had another 8 hours to drive when I checked out. I was miserable and could not make it to my destination when planned. I had to spend another night at a hotel to rest and will arrive at my destination a day late.

The hotel seems like it was very nice at some point but doesn’t have the staffing to maintain it. The room was nice but a little off in the bathroom. The pool was pretty nasty with globs of hair and debris floating around the entire pool - pretty gross. It is a shame because the place looks like it could be really nice. The staff of what appeared to be one was super friendly.

Amazing welcome from very stressed employee's--they had a demanding wedding party. ;( we woke up to a broken elevator- that was an inconvenience, but we soon found that the stairway was clean, bright and the steps were easy up and down. some of the equipment in the breakfast room was out of order. didnt inconvenience us, but it might have others. we will return. Our room was clean and appeared to have been modernized recently.

The pool was not maintaine well and left a film on pur skin

Only problem we had was the key card entey was down, and we had to keep going threw the main doors with our dogs and had to have someone let us in our rooms everytime we went out.

Elevator was not working

Staff were very friendly. Family loved the pool and fitness center. Beds were comfortable. Best sleep I’ve gotten in months. Very clean.

The pool was supposed to be finished prior to our arrival. They did get it filled by Saturday but the water was freezing and had a terrible film on it that made us afraid to even go in it! Our granda

It was a great place to relax at the end of a busy day! The breakfast bar was great and easy to find what I liked. My son enjoyed the pool and I enjoyed the fitness area!

The indoor pool was great!

My family of 5 checked in for a 4 night stay while repairs were being done on our home. We didn't arrive until 8 p.m. but were told we couldn't check in due to no rooms being cleaned yet as their only cleaning person had quit mid shift earlier that day. After waiting for rooms to be cleaned we were finally able to check in. Our rooms were clean in the bedroom area but the bathrooms were very dirty. The faucet for the sink was broken and about to fall off, the tub had dirt all around the seams and in the center of the tub. Also, we found out later, one tub would not drain properly and you had to shower while standing in the water that was collecting in the tub. My kids changed into swimsuits and got into the pool which was freezing cold and within half an hour maintenance came and told us we had to get out of the pool as the chlorine pump had stopped working. We asked when it would be repaired and he estimated the following morning but it remained broken with the pool shut down for our entire stay. The breakfast was decent. The front desk staff were very friendly and helpful, especially Rob. The beds were comfortable.

We didn’t stay. Both rooms they gave us were disgustingly dirty and we weren’t going to try a third. Need a refund.

Hotel looks nice on the outside but very outdated inside. Room had a bad smell. Ceiling had mold in bathroom. Tub floor has rust stains. Toilet seat doesn't fit toilet correctly. Cheap place to stay for a night or two.

We stayed 1 night for a wedding. Staff was very friendly and the free coffee and water was nice, however room while it was updated was still dirty and had stains on the ceiling and toilet. They had some bugs in the bathroom. Overall not very clean. It felt like a combo of a motel and a hotel. It was fairly cheap, but could spend better money elsewhere .

The front desk clerk was extremely friendly and helpful. Fast check-in. The room wasn't filthy but the bathroom tub had hair in the drain. And when I stepped into it it had a lot of soap scum on the bottom of the tub. Great selection at breakfast. Overall it was a good stay.

The front desk employees were very friendly and kind. The beds were comfortable and clean. There were many food and shopping options within 10 minutes of the hotel. My only note would be that I noticed that the small spaces behind the bed were not vacuumed and there was trash and crumbs there. Other than that, the hotel was a great stay.

I enjoy staying there but the cleaning crew needs to up their game. They were nasty kid finger prints on the mirror outside the bathroom and I found pubic hairs at the bottom of the toilet. Otherwise, all was good.

Fantastic service at the front desk. Very clean room & nice continental breakfast. We would highly recommend

Was by far one of the worst stays at a holiday inn. One bed was covered in dog hair. Called front desk and they told me to come get new sheets and bed spread. I brought the dirty sheets down to front desk and the host said “what the hell am i supposed to do with those”, go put them back in your room. I didn’t and received new sheets. We also had someone else’s dirty underwear by the air conditioner and didn’t touch them. The ceiling in the bathroom had drywall falling down and shower was full of long hair. Morning host when I turned in the keys said oh I heard about you and walked away from me. The lady doing breakfast was very pleasant and accommodating.

The hotel is under new management so I am sure improvements are coming. Prior to arrival numerous attempts to reach the hotel were unsuccessful as no one answered the phone, we wanted to be sure they knew we were arriving late. Upon arrival a strong smell of Marijuana greeted us, not being a user it was not a pleasant first impression. The room was not very clean, carpet was sticky and debris was along walls. There was hair and fuzz in shower and shower floor need a good bleach scrub. We did not use provided keurig due to the substandard cleaning job. We had to ask for towels as the next day no room cleaning service was provided of which we were not informed when we arrived. We attempted breakfast, no pancakes as machine not working due to lack of proper mix. Rest was premade stuff warmed up and juice tasted like plastic. Heated pool was very cold. Front desk person Sunday was not in a good mood. Overall not what we are use to when staying at a Holiday Inn Express.

I stayed here 6 nights in Jan 24. During that time on each of the diff floors. My favorite was the 3 rd floor. The beds were fancier and it felt more comfy. Breakfast and coffee and creamers were great. I would have like more than a rotation of two omelettes but the cinnamon rolls made up for it. My complaint is the water pressure. It didn’t matter the time of day or floor. The water pressure was bad. It resulted in me having to take longer showers to make sure all the soap was off of me or my shampoo was rinsed. I hope that the owner sees this message. I would have given 5 stars and recommended your hotel if the water pressure was good. The staff is amazing. Thank you for taking care of me while I was there.

We had a very late check in and stayed just for a quick 5 hour sleep. The room smelled weird and musky. The sheets almost felt wet/damp and smelled also. We didn’t complain at the time because we were so exhausted but if we would have stayed longer we would have said something.

We arrived and immediately heard the high pitched noise coming from the refrigerator and soon realized the internet was not working. We let the front desk know and used white noise on our phone at night to drown the sound from the refrigerator and the kids were unable to use their devices at night nor could we do any work from the room. Internet was off and on for the four day stay. Toilet was clogged so my husband used the ice bucket to fill it with water until it went down! To top things off,... The person in the room next to us came over to let us know she found a bedbug on the curtain and we had one more day to stay there! The hotel did not let anyone in the hotel know so we are grateful for the person who did, so we could use caution with our luggage when we got home! I hope this helps someone making a decision on a hotel in Troy Ohio.

Good check in. Clean room. Awful shower. No pressure.

Comfortable rooms and beds. Great breakfast. Clean

Nice spacious room.

I stayed here 5 nights in January. Everything has been top notch except for the water pressure. During my stay I stayed on all three floors at one point or another. The water pressure from the showers is terrible. I shower all times of day during these stays and it has not improved. I also want to call out the entire staff for doing thier job so well. The bfast cinnamon rolls are delish. Coffee is good. Hotel is quiet.

Rooms are clean and modern!

We arrived to learn that the desk clerk canceled our reservation because we didn’t pay cash. I explained to her that we booked through Hotels.com and showed her the receipt. She then took a bit to find us a room. By then my 11 month old son had woke up and was upset. The process took about 15-20 minutes to get a room. We couldn’t sleep due to a barking dog in the adjoining room next door to us. In the morning we were woke up by the fire alarm and a hotel worked telling us to get our baby and our stuff and get out as there was a fire and nothing like that had happened before. We gathered our stuff and got out as the fire fighters were coming down the hallway. The hallway was cloudy with what appeared to be smoke. So, in the end. We had to make an 8 hour trip back to New York without a shower and had to brush our teeth in a rest area on the highway…. Definitely, not a good experience for our trip.

I stayed here on a business trip and it was a pleasant experience. I enjoyed the breakfast every morning. The offerings included pancakes, cinnamon rolls, eggs, sausage and biscuits, cereal, bagels/toast, etc. Staff was friendly and helpful. My room was clean. The only negative would be the water pressure in the shower. It was very low which made it very difficult to rinse off.

Not a good experience all around. Person at front desk didn't know what she was doing and room was dirty and problem with check out.

Our reservation was not honored because it was overbooked!!! We did not find out until that evening when we showed up to check in!!!

The staff here was phenomenal! I will continue to stay at this location whenever I am in Troy! I was in town from Maryland and after driving all through the night to get to Troy, I was exhausted. We got into town at noon, check in is at 3. I called to see if we could check in early and they allowed us to- at no extra cost! The room was clean and comfortable. Breakfast the next morning was delicious and had many options. I paid early for two nights at this location. However, I found out the next morning that my court hearing had been canceled and I did not need to stay an extra night. I went to the front desk, explained my situation and asked if there was anyway I could be refunded for the second night. Tracy was phenomenal! She completely understood and was more than willing to refund me my money for the second night. She was so nice and professional and helped me through every step to make sure I got my refund. Thank you Tracy for all your help and for being that one good thing in a very crappy day!

Front deak staff were friendly and made sure i knew the amenities. Room is very clean and feels restful. Ida made my night though with her genuine smile and welcoming demeanor!

Tammy was very helpful when there was some confusion at check in. I appreciate the effort to sort things out…great attitude!

We arrived to learn that the desk clerk canceled our reservation because we didn’t pay cash. I explained to her that we booked through Hotels.com and showed her the receipt. She then took a bit to find us a room. By then my 11 month old son had woke up and was upset. The process took about 15-20 minutes to get a room. We couldn’t sleep due to a barking dog in the adjoining room next door to us. In the morning we were woke up by the fire alarm and a hotel worked telling us to get our baby and our stuff and get out as there was a fire and nothing like that had happened before. We gathered our stuff and got out as the fire fighters were coming down the hallway. The hallway was cloudy with what appeared to be smoke. So, in the end. We had to make an 8 hour trip back to New York without a shower and had to brush our teeth in a rest area on the highway…. Definitely, not a good experience for our trip.

Fantastic service at the front desk. Very clean room & nice continental breakfast. We would highly recommend

Rob at the front desk 2nd shift is amazing!!!

Checking in was stressful because I didn’t get the room I had booked and the check in woman didn’t know what she was doing or anything. Tried to say I had to pay for my room after already doing so and has some what if an attitude.

I arrived at 9:30pm could not find the clerk after 15 min he finally came and we said finally. His greeting was " you don't randomly come at 10" Not impressed at all

Location was perfect just off the I75. Staff were friendly. Hotel was relatively new so very clean. Breakfast was very good. Would stay here again without hesitation.

Friendly Clean and close to the action at Hobart Arena

I only stayed for one night. The room was nice and it was quite and excluded from the busy highway.

property was excellent and easy to access!

Very convenient, off I-75, beautiful room and great breakfast!

Great hotel, very safe area

Great proximity to the interstate, close to a safe town of Troy, Ohio, had a great experience with the safe walk to my vehicle and back, clean and contemporaily decorated room, great breakfast, I felt safe and well taken care of in north Dayton, even though it was 12 miles north. Great experience, I will definitely stay again if I have the option!

The hotel was very clean and has a welcoming feel. It is conveniently located near the interstate, close to multiple restaurants, a Walmart and gas stations. The hotel provides bottles of water in the lobby and fresh baked chocolate chip cookies on weekdays, a charming perk. Most notably, any staff we encountered were friendly, professional and invested in the quality of our experience. I have to express that we particularly enjoyed the variety and quality of breakfast items provided, which was included in our stay. The woman that provided breakfast service, Karen, was particularly kind and went our of her way to ensure we had everything we wanted since we came down near the cut off time. If we ever return to this area, we would stay here again.

Only had 1 night's stay, but it was very clean. The staff was friendly. Grocery store next door. Would stay there again.

A lot of restaurants near and a Walmart across the main road if you forgot anything.

The lady that did breakfast was amazing, so helpful and kind. The staff there was great

The continental breakfast was a great benefit.

We had a great stay. Only issues were that there was no cream cheese available for bagels. Also, the shower head made a very loud screeching noise whenever the water was on. Overall good stay, very clean rooms and welcoming staff.

Overall great stay, beds were clean and comfortable. Refilling of breakfast items was extremely slow. They need to mark what is in their eggs, it was just labeled as “eggs” but they had cheese and peppers in them.

The room was just fine but breakfast was not good! No cinnamon rolls, pancake machine was broken and the hot food was just above room temp.

Comfortable rooms and beds. Great breakfast. Clean

I didn’t like the juice machine was either not working or was not filling with the various flavors. I did like there was a breakfast, but honestly, there being no juice ruined it. Pool was nice kids loved. I would give 4⭐️ out of 5.

The hotel was very clean and has a welcoming feel. It is conveniently located near the interstate, close to multiple restaurants, a Walmart and gas stations. The hotel provides bottles of water in the lobby and fresh baked chocolate chip cookies on weekdays, a charming perk. Most notably, any staff we encountered were friendly, professional and invested in the quality of our experience. I have to express that we particularly enjoyed the variety and quality of breakfast items provided, which was included in our stay. The woman that provided breakfast service, Karen, was particularly kind and went our of her way to ensure we had everything we wanted since we came down near the cut off time. If we ever return to this area, we would stay here again.

Great stay, very clean and comfortable. Breakfast selection exceeded expectations.

Check out was noon. Starting trying to get us out by 10. Breakfast ended early. Ran out of srinks