Rehana Sharm Resort - Aquapark & Spa - Couples and Family Only -Premium Ultra All-Inclusive 24H

The staff is wonderful

I didn\'t like the check-in process. It was unorganized, I feel like the staff prioritized other guests who got there after us, were overall unhelpful. They attempted to charge me twice for the cost of the room refused to call expedia reps back so they could confirm that I already paid in full (even after showing them my receipt/confirmation). The manager of the hotel told me not to worry and that everything was okay. He promised to give us priority seating in one of the specialty restaurants for our trouble (lies). We were unable to check-in fully upon arrival and were told to go and eat first because the room wasn\'t ready. After two hours we went back to the service desk to check in get our key were told we would be charged for late check-in. We had to argue about this as well bc they did not ALLOW us to check-in on time. We got to the room and it was not as pictured for the family room. There were supposed to be two rooms with three twins however it was one large space with a queen two twins. The bathroom was filthy and the floors were still wet after they "mopped." Around 9/10p, there was loud knocking on the door eventually a note was slid under to come to the service desk. THEY WERE STILL TRYING TO CHARGE ME FOR THE ROOM. After having to argue again, the finance manager stated he would have guest services call expedia in the morning and they wouldn\'t bother me again (lies) . The food was just okay. The waiters around the property were kind and accommodating.

The room is not clean. The curtains on the window are dirty. The bathroom is also not clean. It can be seen that the hotel was good before, and now nothing prevents the hotel from returning its old grandeur, the good will of the management is needed. The staff are mostly all helpful and nice.

Stanza piena di zanzare. Reception inesistente.

Eski. Yenilenmesi gerekiyor. Havalimanı transferi yok, yemekler vasat